Dave was the best! We are installing an above ground pool and we’re missing one part. He went above and beyond to help us get the parts we need it immediately. He also gave us great Advice for install. Would recommend Spartan pools!
Dave went out of his way to help me gets parts I needed last minute. He didn’t make me feel like I was inconveniencing him. I will definitely be back and get my supplies from Spartan Pools. Thanks, Dave!
Our local pool place. Glad they are so close to us. Great service
Great people and great products
Was very pleased and service was excellent
Everyone was friendly and helpful! They were busy.
These guys know their stuff
Very helpful and professional staff
Courtney was the best! We live in Traverse City Area and she helped us get parts, a new liner and ship parts next day for us! Great place to work with!
Very knowledgeable and professional. Staff is professional and helpful.
We ordered a part over a month ago and it’s still not here. They say they will call us back but never do. They kept telling us it should arrive the following day and it’s still not here. Finally I asked for the number for the company they ordered it from and it turns out it was never even ordered. Keep getting the runaround and right now it’s middle of June and our pool still isn’t even open. Also had a professional come out to our pool twice and they said that we needed a new breaker so we bought one and it turns out we needed a new pump so we wasted money off of their recommendations. I’ll definitely be shopping somewhere else for our pool needs next year. I hope we get to use our pool this year!
Great selection of products. Sometimes I wonder about the accuracy of the testing. Adding chemicals that are not needed can sometimes mess you up. Last few times I was in the machine did not work quite right and I added way to much chlorine. Stoped using the spa trying to lower the cl.Very important trust relationship you have with your customers. Got to be right every time. Not only can you mess up the water but can effect pump seals and liner.Testing the water is probably the most important thing the customer counts on.John
Cortney and Dan are the best! They are very friendly, helpful, and knowledgeable people! We purchased our Artesian hot tub from them and they have been so awesome with any questions we had and assisted with anything we needed ! 10 out of 10 we would reccomend, hands down!
Awesome staff! Very courteous and helpful. Wonderful customer service!
You walk in the door and there is someone right there to help you find what you want. If they dont have it in stock, theyll order it for you. One fall they even told me to wait until spring to get the rather large part that I needed until spring when they make their big order so that I didnt have to pay for shipping. Great staff.
I have been using Spartan Pools as my pool service provider for almost 2 years and have not been disappointed. They have fair prices and are really flexible when it comes to scheduling services. I recommend them to all of my friends and family with pools or are thinking of getting one.
Spartan Pools is great!! Their staff is always friendly, knowledgeable and super helpful. I go out of my way to go there because of their expertise. Highly recommend!!
Very good costumer service, willing to help and answer all your questions
Working with Spartan was an absolute joy. Dan and his crew were spectacular, did high quality work and were very professional. I couldn’t have asked for a better experience putting in a pool. We love our new in-ground!
Jan was so kind and helpful. I know that I will continue to come to Spartan Pools for all my supplies as well. I am so excited about the pool and the support I receive from Jan as I learn everything I need to know about the pool.
Terrible. Never answers the phone,,in years
Excellent job refurbishing in-ground pool. Meticulous with liner measurements and pool resurfacing. Pump and filter selection perfect for pool. Highly recommend.
We had a vinyl liner installed last spring. The workers were professional and timely. The installation was well done. We are waiting to see how it wintered.
I have had Spartan Pools build two pools for us. We built the first on at our old house in 1981 and the second at our current house in 2014. They are excellent people to work with. The only problem we had with either pool was a leak in a below grade line on the old pool when it was 25 years old. They fixed it quickly and efficiently and at a fair rate of less than $250.00 including cutting and replacing the concrete. We give Spartan Pools nothing but the highest rating you can give a business.
OMG I recommend this shop its the best and my inground pool is the best my family had it for about 8 years and we like it 5 star
I love this store. They seem to remember their customers (and their pools) like family. Theyve actually talked me out of buying things that I wouldnt need and sold me the best of what I do need. Thats the kind of place I support.
The new liner is perfect.And the pool is now closed for the winter.Thanks for the great service.Joe and Margaret Dashner
Professional, prompt and courteous staff. Spartan has done a great job with my pool. Would recommend.
Best place to get your pool taken care of! Friendly people who are willing to help and only sell you what is needed. Ever since I started using Spartan Pools I have not had any issues with my pool. I would highly recommend them to all pool owners.
I worked with Spartan Pools for my in-ground liner replacement. This was the first time weve had to install a new liner. I had a ton of questions. Dan (and staff) was extremely professional and always returned my (MANY) calls when I had questions/concerns. They were flexible with my schedule, performed the work as quoted, and did a great job. I never felt any pressure from Dan when quoting me; he offered me numerous options and lots of advice. I would highly recommend Spartan Pools. The retail team in the store has been very friendly as well and already know me by name when I visit the store. Thanks Spartan crew, for making this very large purchase stress free!!
Friendly, helpful staff. I will be back- I went in to explore a product and ended up buying because of very competitive prices and helpful salespeople. Very nice experience!
They are not very good at diagnosing and fixing problems. They are sure to charge for the service, but not to fix any problems.
Spartan pools has gone above and beyond in customer service. we had our pool installed 3 years ago and I cannot thank Dan enough for coming out on his own time to problem solve an issue that we had recently. It is customer service like that which is hard to find and makes this an amazing company to do business with.
Spartan Pool really helped us get our new (used pool) up and running after buying a our home. There team of professionals came out and instructed us on what needed to be done and showed us how to do it.When we discovered there was a problem with the pool, the Spartan Pool was out with in a few days for the required repairs. Very Impressed.
Ive been a customer of Spartan Pools for over 30 years. In all these years they have provided the best, dependable and reasonably priced service. Always friendly and helpful.
We have had excellent help and service from the team at Spartan Pools. They are very accommodating and ready to assist in any way. We definitely recommend them for your pool needs.
Spartan Pools had the part I needed for our sand filter and the price was great. Highly recommend Spartan Pools for parts and supplies.
Great customer service. New liner and concrete around pool, looks awesome. Always very helpful.
My last visit was a good one, productive. I was able to get just what I needed. Fair prices.
The best of the Best. Experienced and professional staff are truly wonderful . Great service. Great product. Great people!!!
Great inventory of parts. Courteous service. Reasonable prices.
Spartan Pools installed our inground pool and have always been very helpful if we have opening problems. Friendly and helpful.
Great people to deal with. They installed a liner in our I ground pool and it looks great.
Spartan has very good customer service. Employees are friendly and very willing to help with any questions.
Had a horrible summer last year with mustard algae! Received some good advice on the right chemicals to prevent it this year! Looking forward to giving it a try!
Great people. Always helpful.
Friendly Sales Staff and Great Service Department!
They are so informative on their products and lets us understand why we need the chemicals for our pool and are right on for the end results 😊
Dealing with them made it easy to get pool ready they had everything I needed .and will be back thereThanks
Spartan pools provided above and beyond service when I hired them to overhaul my ingound pool. New bottom, new liner, new sand pump, new faceplates ect. Dan took care of me, no bs. They are an honest company and do great work. I called around all local pool companys and Im glad I hired sparan pools.
Fast and very professional service. Love the way it looks.
Jan is a lifesaver- she is so knowledgeable and has become a friend. I would trust no one else !!
This place is very friendly & helpful if you have a pool or spa I wouldnt go any place else.After having a pool for 15 years I finally found a place that treats you like family.Thanks Cortney & staff for all you do.
They are very helpful and knowledgeable.
Dan was very professional. He returned calls and emails. He and his crew showed up when they said theyd be there. He walked us through every step of our new pool liner and it went off without a hitch.
Spartan Pools have been opening and closing my pool for years now and always do a great job !
Great service, friendly staff, lots of free advice. They know what theyre talking about, thats why I have been a customer for over 20 years
Staff is friendly and knowledgeable, will always answer questions, accommodating on schedules for service calls
Knowledgeable staff, quality products, fair prices, open weekends and holidays (sorry guys) but really, what more could you ask for.Thanks for everything.
The people at Spartan really know their stuff so you leave knowing you got the best possible advice. The products are a bit pricey, but they are quality.
Great services and dependable. I use them to open and close my pool.
Great service. Always willing to help.
Good work, done correctly and on time
Very informative website
Always very intelligent help with everything you need
Excellent products, service, and knowledge!! I will definitely be a long time customer!!
Experienced, accurate and friendly help.
Very good customer service.
The people who work here are knowledgeable and helpful with all pool and spa needs.
Great workers, AWESOME Job on the pool
Helpful place for pool needs.
Best customer service around
Love these guys !! Joan is great !!! :-)
Poor service from almost everyone
Helpful, pleasant staff.
Great helpful service
The staff was friendly and helpful I will take my business back there👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👋👍👋👋👋👋👋 thank you for your help