Nice people to do business with. No pressure. They picked me up and brought me home. My dream car was just out of my price range. Maybe next time.

The sales team were great, we were allowed to test drive 2 vehicles, all by ourselves? Which gave us a chance to get a sandwich, and not be hungry or cranky during the deal making process. When we returned, we were greeted again, and they already knew what they could offer on that particular vehicle. We pick a car that is a used but in great condition. We even got a copy on the carfax, low mileage, no wrecks, and we can afford the payments. These gentle man made the experience a good and easy. We were in and out in one afternoon and driving an awesome, fun car. Thats a win, win for all....If youre in the market to buy a car, go to Cardinale, its a great place and my experience was the best its ever been.... Sincerely.

The BEST PLASE TO BUY A CAR ASK FOR NAZY

Great people. Stephen is the man. Tell him Andy sent you. lol

Ive been twice to get an oil change and always treated with good service. The waiting area is great too, if you want to go home they can drop you off. Will visit again!

I normally take my Jetta to an independent shop for regular service because they are less expensive, but after showing up on time and waiting for several hours in the waiting room at my regular place while my car was sitting untouched, I called Cardinale VW and was able to get an appointment the same day and the service was completed on time. I will definitely be back for my next service.

We got two vehicles from the Nissan lot. Aleksandra and all the staff were amazing 👏! They helped us get the best deal at lowest rates and payments. They support us through two trade ins. We could not be more happy. We will continue to work with in the future 💗

Memo went above and beyond to help me, had a horrible experience with someone else there, my second wonderful experience with memo. Make sure you go to him if you need any help at all.

Great service from all. The manager took the time to explain what was wrong with my car and service was prompt.

They sold me a brand new Volkswagen Jetta 2020 on December 31st best decision ever 💯🤗😁😁😁

Had to return for a re- alignment......not too sure about their mechanical abilities but Evelyn in service department is wonderful!! She gets 5 stars!!

We had a wonderful experience purchasing our used 2012 toyota tundra! Our saleman Steve S. went above and beyond helping us purchase our used (new to us) vehicle. He assisted us in every way possible purchasing this vehicle considering the situation we had to work with. We didnt feel pressured in testing out vehicles that didnt suite our needs and wants. Neither were we coerced into purchasing extra services or items that we didnt need. Steve was very respectful understanding what we needed. He even took the extra step making sure the car was running fine ever after a few days of our purchase to ensure we were truly happy with our purchase. My father is beyond happy with his truck and we ended up leaving the dealership with more than we had expected! I plan on purchasing my next vehicle here again not only for the welcoming environment and excellent services they had to offer, but because the whole experience was smooth and efficient I wouldnt have had it any other way!

Just had my first service at this dealership because Seaside VW was the worst service ever so decided to try Cardinale and I’m so glad I did it, everything was great, Marlene was outstanding and took great care of me and my car. Great service and support from her and all the staff. They truly care about making their customers feel good and leave with a great experience. The price was good too and not overpriced compared with Seaside so I’m definitely coming back here.

Was my first service at this dealership as we are new to the area. Evelyn and staff took great care of us. Great service and support from all of the staff. Felt like they truly cared about my experience and my car. Got my service done quickly and price charged was as estimated beforehand.

Great experience at Cardinale. Staff helped me feel comfortable though out the process of the test drive, getting great financing, paper work and final purchase. My stress level was at its lowest from a friendly greeting to driving away with a new car. Many thanks

The woman that sold me my car, her name is Liz. She was very polite and also very patient. I’m sure that I wouldn’t have been able to get my car that same night that I went looking if it wasn’t for her. Now, I’m very happy with it.

Pushy, felt rushed...Still bought a car though

I found myself traveling from Washington state to California. Realized I needed an oil change so I scheduled an appointment for one. Showed up about 20 min before figured I would check in. There ware 3 walk in customers for an oil change also, but I wasn’t worried cause I scheduled an appointment so I’d be done faster right? Nope. After 10 min the lady finally asks, “what do you need?” I said “I’m here for an appointment for an oil change.” She said yeah that’s gonna be 3-4 hours... what? Why? I made an appointment, but she didn’t care. This place has horrible customer service. I felt like they didn’t care if I made an appointment the walk ins were here first so it’d be a while till my car was done. I hope they fix this issue because a place with no customer service skills will crash and burn. honor appointments and ultimately at least act like you care. Get another job if you’re only there for a check

My husband and I worked with Zach and Chris on this spur of the moment car purchase. After years of hating my daily driver and in need of something bigger, I contacted Cardinale to take a look at some vehicles that would better serve my needs and the needs of my family. They were able to answer all my questions and find a vehicle that would fit my budget. They went over and beyond any dealership I have ever been to and because of their continued service we are now a two Mazda home and will continue all of our auto and service needs at this dealership.

I just want to say the staff was friendly and helpful, and very knowledgeable in what they sell, I would recommend anyone to come to the dealership

They said no problem well get you into a car this evening, we get everyone into a carI didnt get into a car that evening. Services were friendly other than the 35 minutes we sat alone at a desk in the corner. I assume they were trying to get me approved one way or another which I appreciate. If they call me back and I get into a car ill change rating to 5 stars.

The entire process of buying my new Santa Fe completely met and exceeded my expectations. Starting with the sales consultant LaVelle Wilson through to finance director Samir Roufaeil. This is my 6th Hyundai purchased and the experience at Cardinaleway Hyundai was superior to any of the previous dealerships I have purchased from. I would highly recommend Cardinaleway Hyundai and doubt I would use any other dealership in the future.

Great service from the Service department.

Was shopping for a used car 1 month ago. Dealt with three different dealerships, but ended up purchasing from this one. Their customer service & pricing was excellent!

We walked in not at all sure of what we were looking for but left extremely satisfied. We were pleased with the selections, explanations, and especially the service. Were thrilled with the deal we received and very much appreciate the service we received. Ask for Rodney - no pressure, knowledgeable and very helpful. A great experience overall!

Excellent customer service. Rick was very helpful and provided so much information when I was purchasing the vehicle. Made things very easy for me. Erick explained the car features in detail and took care of getting the car detailed and ready for me. They are both exceptional in what they do.

We had a really great car purchase from this Cardinal Volkswagen! Jesus went above and beyond to help me with my deal! Signing all the paperwork in finance wasnt stressful at all.Thanks Cardinal VW! Merry Christmas!

Excellent service staff. They are friendly and have always gone above and beyond for my family. Service manager used to be my advisor for 4 years we are happy to see her grow

I have nothing good to say about my car buying experience outside of the salesman (Jarrett) who I worked with. Three managers offered conflicting information during the three days I spent over Memorial Day weekend trying to buy a car. I was treated by the managers as though I werent smart enough to figure out what they were doing. And I felt like if I were a man they would have treated me very differently. At one point, after spending hours and hours in the showroom trying to work a deal, we finally agreed upon an offer and I was told I could come back the next day and do the paperwork. Instead, one of the managers called me Memorial Day evening while I was in a grocery store shopping for dinner for my son and told me that if I didnt come in that night then the deal was off. I felt so pressured and harassed since we had already agreed I would come in the next day. In addition, I never met the general manager, Donny Mortier, and was told he would call me immediately after my purchase to check in and hear about my grievances. Not only did Donny never call, but he ignored my numerous attempts to contact him. After I filed a complaint with Mazda corporate, he said he refused to contact me at all. I had never owned a Mazda before and could have used some further help once I left the lot after buying the car. But I was completely ignored. Im assuming that this is how Mazda treats women during the car-buying experience because I am confident that had I been a man I would never have been treated with such disrespect. Because of this experience, I will never buy a Mazda again.

Great car buying experience. Great deal and great staff. James is excellent at finance and was super understanding of my situation. The BMW X-5 is a perfect vehicle for my growing family.

Jonas is amazing. He is so calm and has great customer service. Jonas made buying a car so easy. Jonas made this so easy. I will refer him to anyone I know that is looking for a vehicle. I am so thankful to have met him truly an asset to your company.

Jonathan and Chuy were very helpful helping me and my family find the perfect car that fit my needs. They were both very friendly and made the experience fun and not stressful. They also gave me tips on how to build credit. I had a great car buying experience here. Id recommend anybody to come here.

Great staff.s. like family

I normally dont write reviews, but after we bought our recent vehicle at Cardinale Volkswagen, I decided to break the silence and describe my experience.My wife was trying to decide on a new beetle and went in to take a look at the selection and a test drive. Robert met her was courteous and kind, and did everything to try to meet her needs without trying to push too hard. That was important.Later on when we were ready to purchase, my wife and I both went in and we were helped by Rodney. Rodney was a very straight shooting guy, very courteous, but also very helpful and direct. There was no time wasted haggling over small issues, and he was able to help us with everything that we needed. When he didnt find a beetle in the lot, he helped search the other nearby dealerships to help get the perfect car for my wife. In all, this was about the smoothest and least-hassle car purchase that I ever experienced.Anyways, Rodney and the rest of the Cardinale team went beyond my expectations and really did a great job with service and working with the customer. I highly recommend Cardinale in Salinas, and in the future I will be back for my next vehicle as well.

Purchased two cars. Both needed repairs. One pulls off to the side due to a “bent car part” which they say they don’t see. The other ended with a loose transmission bolt which leaked the entire oil transmission luckily they car didn’t need a new transmission. In the beginning of purchasing the car, the had the incorrect addresses. They send my plates and sticker to another address. It is just a hassle dealing with people here. Yeah the staff are somewhat friendly but can better. Never again would I purchase a car here or recommend anyone to buy.

Rick and Joe were great. I really only came in to view payments and Rick and Joe sold me. Very nice experience and not to mention Shinji. He assisted with finance and was very quick and honest.

They have a very helpful staff and we have bought from them before. Outside sales should carry a card when they are outside though, other wise I would have given them 5 stars.

Don’t buy your car here. They sell damaged cars and don’t disclose the damage.

I never write reviews but this car buying experience was unlike any I have ever had. Steve our sales guy was great and the sales Manager Sam was amazing. They did not put pressure, we didnt have to do the back and forth numbers game and I didnt leave feeling ripped off. I will go back for my next car for sure! Best car buying experience ever! Thanks so much!

Best car dealership we have ever been to.I would sing praises from my roof top if I could still get up there

I recently purchased my second vehicle from here and was very pleased with the experience. The salesperson did not pressure me and the manager that worked with us on the deal was very helpful and gave me the straight numbers, no beating around the bush. I would recommend this dealership to any of my friends or family.

These guys couldnt be nicer! I got the most amazing Passat from them I havent had one issue with my car. The salesperson listened to everything I had to say and helped me get into something I was excited to get. Ive never dealt with such amazing guys before, no games and no hassles.

I just had a great experience here. James the SM and Eric helped me with a part that had stopped working in my car. The service and support was excellent. They will keep me coming back in the future to get my car serviced. Because of that I ended up buying a new car.

Jerry and Jon were very polite and professional. I and my son were undecided but they showed me a great deal I could not refuse. Theyre the best.

Great services. Frank was very helpful. He did an excellent job getting me a very good price. I love my new car.

Since my last review, a lot has changed and for the better. Kris and Rosie were both extremely helpful and explained what was going on. My Jetta had the service done and everything is running great. Thank you very much to Kris, Rosie and Taylor for all of their assistance.

Double check any maintenance work they SAY they completed. They will rip you off in a heartbeat! Also make sure everything they agree to changing is on written paperwork they tend to give you the run around

What an enjoyable car shopping experience! All around great team and Tyson is the man to see if you are in the market for a car. He made it happen, was courteous, considerate, and so helpful. We went and got a starbucks coffee while we waited, and as the time drew longer, he asked if we were hungry and went out and bought us burgers! The whole team cheers as you ring the bell upon purchase right there on the dealership floor. Its a celebration there, and everyone came up and congratulated us on our purchase. Really just a very special place!

Amazing experience. Sam and Jerry went above and beyond, they got me the best deal Ive ever got. No doubt Ill send family members and friends to this store.

I bought a beautiful car here. I love driving it. Ive already taken it on its first road trip. I give Steve an A+++ for all of his amazing help and attention.

Ask for Jonas. He has provided exceptional service from the day I purchased the car to any other questions and issues I had since. He takes a lot of pride in his work and it shows every time he helps me. He definitely understands what customer service means.

Even though I live 2 hours away and I live 20 minutes from a Mazda I love the service that Jesus and Raymundo always offer me and my family. I would definitely recommend. These guys are awesome and practical.

Victor was very helpful since the beginning. He said he was going to help us get a good deal to take the truck we wanted and he came through. I came here for my first car last year and they helped me out, they did the same thing this time around too.

I had previous great experience with the sales department and when it came time to renew my lease I turned to this dealership once again. Huge mistake! They misrepresented the cost of returning the vehicle and made promises that they did not even try to keep. Awful experience overall that left me feeling duped and not valued as a loyal VW customer for decades.

Brought vehicle in for first scheduled 10k mile service, which is essentially an oil change and tire rotation. Had an appointment at 1000, arrived at 0950. Car wasnt ready until approx 1210. It shouldnt take 2hr20min for an oil change and tire rotation when you have an appointment. To top it off, my car was driven up by a mechanic who suffered from extreme body odor--a scent which doesnt seem to air-out very well. I am not going back to this dealership.

Worst place to buy a car. I bought a Passat around 1 month ago and the check light turns a lot. I spend a lot of time and gas taking the car to service so they can fix (Ill say, just delete the code and light) the car. I wouldnt recommend it at all

Jonas was very personable & helpful. He helped me pick out the Volkswagen that fit me the best. I love my new car! My grandmother loved his eyes.

Rodney was an excellent sales rep. He answered all of my questions and anticipated any questions I might have. He was patient and always helpful. Rodney also made me feel comfortable and welcomed.

Steve understands his customers and knows the vehicles well. He explained all of my options clearly. Very easy to work with. Very happy dealing with him.

James has excellent people skills. He helped us get into a great and reliable vehicle. We will definitely buy from here in the future.

Sales personal are awesome they help you in anyway possible. SERVICE DEPARTMENT is another story, don’t take you vehicle here, avoid this unprofessional people.I had an oil service done here, weeks later notice bottom cover were missing on my vehicle. I called and try to get assistance with this matter with the service department no answered or called me back. I had to contact my sales person to get ahold of the service manager because she was MIA!!Please avoid this service department the people that are here don’t care or know how to be professional or useful to get your the proper service assistance your vehicle needs. This department has Horrible customer service, unprofessional, disrespectful! Take your business somewhere else!

Rick was very professional and knowledgeable on his pre-owned inventory. He is very honest and personable. Joe assisted me with getting a great deal and helping my mother get a great luxury vehicle.

Exceptional customer service and enjoyable experience. With not so great credit they were able to get me into the car I wanted and the payment is exactly where it needed to be. Thanks to these guys I will be saving almost $400 a month.

100% great experience. Miles above the other dealers Ive worked with. I highly recommend this dealership and staff. Im delighted. Thanks especially to Miguel and James.

The staff was understanding of my needs. They listened to what my terms were and made it happen. Everyone was friendly and did not push the pen into my hand.

-----NEW UPDATE BELOW---(I POSTED ON YELP TOO!)I bought a used 2015 vehicle. They didnt have the car so they transferred it here at this dealer. Bad part was that the car arrived at night and my dumb self decided to buy it, while only taking a quick glance looking for any major damage. With dim lighting all cars pretty much look okay.Before transferring the car, they told me that they were going to change a tire because it was almost worn out (the guy who told me that was Jesus Ramos sales director), which never happened and today Im arguing with them about it but the usual, they tell you that they never promised me that and that they are going to make their mechanics check the tire to see if its still safe to drive with it and if not they will probably change it because the guy (Irvin Arrieta) who sold the car to me told me, that neither him or I are experts on tires. Well apparently the mechanic is a service secretary with a tire tread depth tool, and the best answer was... the tire is okay. We then notice a slight bump on the tire and she said she was going to let someone know and she never came out again and only the guy who sold us the car came out and said we cant change the tire. I told what the lady said and he told me that she never mentioned anything to himBack to not checking the car thoroughly the next day after purchasing I notice that a small piece on the handle was missing; where the key is place to open the driver door. I let them know quickly but they save their asses by always saying that the car was sold as is and they cant do anything about it but now because he cant change the tire, he told me that they were going to try and get the missing piece and that theyll let me know when itll arrive.I shouldve trusted all these reviews before buying here. So PLEASE if u are thinking of buying here READ ALL REVIEWS ON YELP AND GOOGLE and make your decision.------------------------------So an hour after posting this review Jesus Ramos the sales director called one of my parents (I am 20 years old and they have my phone number so no idea why they called my parent) to express his feeling towards the review. He mentioned that this review was inappropriate and that it was bringing their reputation down; well then have good customer service and dont call us just about an online post. He even threaten by stating that he would write a bad review about me on my OWN job profile. So clearly our private information is not safe with them *KEEP IN MIND THAT I CAN SUE FOR MISUSE OF MY INFORMATION AND MAY COMPLAIN TO BETTER BUSINESS BUREAU!!* My parent also mentioned that Jesus called not only about the review but also talked about the missing piece that the car needs, but sounded as if he no longer wanted to give it to us...which is no problem I will no longer do business with Cardinale Volkswagen!!

Frank was a real pleasure to deal with. He wasnt pushy, and completely understanding without finances. Thank you Frank, well come to you for every car we need to purchase and recommend you to anyone willing to listen.

Everyone in the sales department at Cardinale VW was friendly, helpful, and professional. I never once felt pressured to do something I did not want to do. Jonas took great care of me and helped me get the exact car I wanted at a great price.

Informative and respectful representation through Jesus. He was able to answer questions and give great recommendations!

My experience here was very enjoyable. I was given coffee and I didnt feel pressured at all to make any rash decisions. They were able to help me out and I will definitely recommend them to my friends.

Great support from Joe and Raimundo. They showed great attention to detail, explained the service, and understood my requirements. I strongly recommend them.

Steve and the finance team worked incredibly hard to find the best deal within my parameters. They had great communication and positive attitudes. I couldnt ask for a better experience.

I have nothing but good things to say about this place. All of the staff was friendly and helpful and didnt make me feel bad about having poor credit. They made buying my car a fun experience.

Raymundo was so helpful. He really took my budget in to consideration and found me an awesome new Jetta. Im so happy I came in today and I am leaving with my beautiful new car.

Rick was professional, respectful, and helpful. He just did a really good job understanding us as buyers while accomplishing his goal of making a sale.

Erick was a great salesman. His product knowledge was superb and he has a great attitude. I would surely refer future customers his way.

Steve is phenomenal. He knows his VWs and he breeds that enthusiasm in potential buyers. It took a long time, but Im happy to be leaving with my 2012 CC.

Sam helped us, gave us excellent advice. I will recommend my friends and family to see him, to get a vehicle everybody was nice, helpful, and friendly.

I purchased my VW from Cardinale and have had it serviced at all regular service intervals. I have experienced a chronic air leak in one of my tires that they were unable to identify for four years and during five regular services. They finally just gave up, the warranty expired and they had no solution. We brought the vehicle to another dealership and they found the problem immediately. It was a small nail and I could see the leak when the mechanic put water on it. Problem solved. Cardinale could not even perform a simple test that everyone is taught in Auto Mechanics 101. Additionally, on one of my services they failed to add 2 1/2 quarts of oil which caused the oil light to light up. When they were told this I didnt even get an apology. This Dealership would not answer my letter asking for warranty service with the tire problem. Not even a call back. Virtually every service has underperformed and revealed their incompetence and lack of quality control. I will never get my car serviced here again.

Steve has been the best sales person we have ever had the opertunity to deal with of all the vehicles we have ever purchased. He was knowledge, patient and friendly. More sales people can learn from him.

Professional and top notch service.

This was the most unusual visit to a car dealer ever. As I tried to enter the showroom, I held the door so two employees could casually leave. One said thank you and the other did not acknowledge me. I wandered around the showroom for about 10 minutes investigating each of the three cars that were located there. During this time I was ignored by every employee. A few of them looked at me and turned away and others just typed on their computers. When I tried to leave, I had to wait for one of the employees to finish talking to his friend as they were blocking the doorway. Im guessing they have so many cars on their lot because they dont take time to approach customers to sell anything. Maybe it was just an off day.

I had a very pleasant car buying experience. Steve was so knowledgeable about the car. I didnt feel pressured at all to purchase. They even let me take the car home for a night.

Outstanding job from Raymundo, Shinji, and Joe. Our experience with everybody here was really amazing, all staff members go above and beyond to make us feel comfortable. This team is extremely helpful and very knowledgeable.

This has been the best sales experience. All the way from inventory to the personnel working here. They were awesome.

Frank The Tank was a great salesperson. He was very flexible and understanding. Respectful, honest, and hardworking as well.

Victor and Rick were great. They helped us a lot. If we were to need another car we would definitely come back here.

Frank is an amazing salesperson. He is very personable and honest. He is focused on quality customer service and it show! A great asset to VW Cardinale

Great people. They helped me with everything I needed. They are really good people from services to sales. I left happy today.

I knew I was in for a treat when Jerry greeted us. He was very professional and knew exactly what I was looking for. I really appreciated his experience as he did not take me through the back and forth games.

Victor was very helpful, answered all our questions as best of his knowledge, and was very courteous. We felt very happy with having Victor help with our new Golf 2015.

I cant say enough good things about my experience with this team. When my car broke down in Morgan Hill and had to be towed to here, service manager Dan and the service technician provided exemplary service. In closing, if I lived in the area, they would get my repeat and referral business.

Frank the tank very nice person y sale too. Very happy to look for car & we have a new car. Very professional people my wife like the bull. Thanks Frank the Tank

Great service. I was referred by a friend and I would recommend this place as well. Jesus was very professional.

Steve was a great salesperson. Helped a lot to get a great deal. Always very helpful.

Yesterday my boyfriend and I walked into Volkswagon in Salinas to see if the warranty for our intake manifold was applied to my car. The lady in the back was very rude and seemed like she didn’t want us there or have our car taken there. She was trying to take our information and trying to make it seem like the warranty didn’t work under our certain specifications but it did. We are very scared that we shouldn’t take it here for the fact of the matter as she didn’t seem like she wanted us there and also that she made it seem like my car wouldn’t be taken care of. Like it was a burden for her to schedule us an appointment. Hopefully the service team will be a bit different, but we think we are going to another dealership for this job.

Victor was outstanding, patient, courteous, respectful of our needs and wants. It was a delight to speak with him and hear his advice on all features and options.

Edward was wonderful. He was very helpful and put up with a lot from me. I would come back.

Victor readily admitted that he was very new, smiled a lot, and referred us to Steve. Talking with him later, he is very enthusiastic about his job (and hes cute).

Steven is very knowledgeable about the Volkswagen product. He is friendly and professional. I feel very comfortable with him. He helped find the vehicle that I need.