Not even coffee…shouldn’t even be able to make this stuff.

Amazing service

I get the large 5 gallon water cooler bottles delivered from this company to my home in Va. I get the Spring Water instead of the purified water and its wonderful and costs the same as buying purified from Food Lion or Walmart. I love that they call my cell number every month to remind me that they will be delivering the next day. I sit out my empties on the door step and when I come home from work the full bottles are there and I can pay my bill online in a flash. The Spring Water comes from the famous Berkeley Springs in West Va. that George and Martha Washington used to have barrels of water shipped to their home. My work and my wifes work also have water delivered from this company. I am super happy with this company and the service they provide. L.Holmes

I started buying water from this company several years ago when it was still Denton Spring Water. Back then, there were two older ladies, Thelma and Sandy, who ran the business, and the service was wonderful. Id receive a call from Thelma or Sandy each month a day or two before my delivery. Theyd ask how many bottles I needed. Id put out my bottles on delivery day and get a refill as needed. Simple, right? When Eastern Shore bought out Denton, I began having delivery issues almost immediately. They somehow manage to bungle at least 3 out of every 4 deliveries. They either (a.) dont show up on the delivery day at all, or (b.) they show up and dont have any spring water on the truck, or (c.) they try to pawn purified water off on me when its supposed to be spring water! I got so fed up w/ the delivery issues that I had them change me from monthly delivery to will call, figuring that would solve the issue. Nope! I called for a delivery on Monday. They indicated the driver would deliver my water on the following Wed. On Wed. morning, I even called them to confirm they would be delivering my water that day. Do you think I got my water? Nope! They missed my delivery AGAIN! Ive lost count of the number of times this has happened over the past 18 months. Numerous times! I called this morning to find out why I didnt have water delivered yesterday and was told the driver forgot to deliver my water. FORGOT???? He just forgot???? Seriously? They didnt seem bothered by that at all. Ive called this company so many times, almost every month, to complain about the delivery issues. All they ever say is sorry but they take no initiative to fix the problems or improve their customer service or even credit my account somewhat for the hassle. I dont even think they care about their customers. Im over it. Another lost customer. Edited to add: When I closed my account, I was told I would receive a check in the mail for my bottle deposit within 7-10 days. Its been almost a month and still no check.

Bought out Denton Water where I was getting water for years with no problems now nothing but issues every month. Closed my account. They dont seem to be concerned about loosing residential customers.

Canceled service in December, was given a date to leave empty bottles out which I did. Was left more full bottles. Called and was told they would be picked up immediately. Two weeks later still not picked up. Called again and told they would pick up the following week. Didnt happen. Called a third time. Needless to say the bottles were left on my deck until they froze and broke. Finally picked up and now they call to tell me when the next delivery date is. Would not recommend.

REVISED On 1/16/19: ~ Posted by a water connoisseur aka H2o snob :-) Eastern Shore Coffee and Water Company, ESC&W are a professional company! [ESC&W] delivers service to businesses offices and residential. Brian, is a great spokesman for his companys brand!

I have waited over a month for these people to pick up their left over bottles before and after I finally closed the account. They have very unreliable customer and delivery service.

Outstanding place and people

Deliveries used to be as scheduled. Lately the driver comes when he wants, or doesnt come at all. Have complained twice, to no avail. Will probably be cancelling delivery to our business.

Canceled services due to lack of pickup and delivery. Called numerous times for water to be delivered. Was told delivery will be the next day, never came. Very poor commutation and service.

Wonderful service!