Pleasant entering store. complete transformation from 3 months ago although I still see some of the same people, I am hopeful. This is a convenient pharmacy and would hate to have to change.

Finally a manager that cares.... Pharmacy may run under a different set of parameters but the sales management may just be what they need. Not a complete overhaul, others still there but a positive start. Hope she stays.

Ive been standing in line long enough to write this review and still havent been acknowledged 🤷‍♀️

Do not get a Covid test at Rite Aid. I got 3 Covid tests done and only received the results from 1 out of the 3. Theres no one to call or email to inquire about the results, and you have to wait to receive an email. Bad way to do business. Dont waste your time and go somewhere else.

Over priced and poor customer service. The store manager is a terrible human being. Very petty, greedy, and unpleasant man.

Used the drive through to pick up a prescription. Friendly, fast service, answered questions.

Some days customer service is good but sometimes bad. Never a steady outcome

The pharmacy is very poorly run and the pharmacist is beyond rude. Do NOT go here for COVID testing. I was first told I didnt have an appointment, then I was told that I had made my appointment wrong, then they finally decided to check their system to find out I was right all along. It took 15 minutes of fussing at me before they realized this. Luckily, I am a patient person. So.... if you like being yelled at, this is your place. But I would honestly rather have COVID then be tested here.

Worst pharmacy and worst service at a pharmacy ive ever recieved aside from Kierra no one seems to have any customer service skills what so ever and if you are in a hurry plan to wait at least 20 minutes even if theres not another soul around.

This place is absolutely horrible

The Pharmacists at this location are professional and quite centered towards the neighborhood customer. They know their customers by name and their special needs. I am the daughter of a long time customer and am impressed by the service they have provided and continue to provide towards my elderly mother. I would most whole-heartedly recommend them as a STAND POINT in establishing your pharmaceutical needs when entering this neighborhood. They best on the East Side of town.

Not about the pharmacy... I did stop by and ask about the sale price but he advised me go to the front to take care of it.The store manager was called for assistance after the cashier tried to assist me. The cashier did try to find the price change after I showed her a picture of the sale on my phone. I wanted to get the sale price that was advertised online. After I did some math in my head I realized the store was offering --buy one get one-- which would total the same amount of the sale when you buy two. I was not explained this I was told yea several times to basically move me along. The manager did not explain that he could not match the online price and I would have to buy two in order to save. Then there were allergy eye drops that were on sale for $8.99 online. I did not even bother to ask about getting the online price since I walked back and forth to check prices several times and tried to explain to the manager my concerns. I informed the manager that other stores are offering the same price and I could go there. The store had the eye drops on sale for $10.70 and I asked for that saving when I noticed it was $11.99. The manager told me that the sale is only if you have a certain amount of points on your wellness card. This makes no sens I did not have to have points in order to get the buy one get one allergy medicine. I am thinking of returning the eye drops and purchasing them at another store. I was not valued at all in my confusion and the manger seemed to have no idea what I was talking about or did not care.

Every single time Ive gone to pick up a prescription they either havent had it ready or they cant get the computer to work get the insurance in the computer. I always wind up needing to wait at least half an hour if not longer to get my prescription. There is no reason I should have issues like this every single time. If it wasnt for the fact that this was the closest pharmacy near me Id go somewhere else.

Was in there tonight. Last time i ever go into this place. The woman behind the counter in the pharmacy that wears the head piece is one rude person! Plus she flat out lied to us about the question we asked. She then continued Rolling her eyes shaking her head getting smart with us just because we asked a simple question. As we were leaving she made sure she followed us to show she was shaking her head and rolling her eyes again. This place is a joke.

Staff members always so very polite. My wait is short and even shorter if I go I side. Prices are about the same as other pharmacy. The prices for the store itself expensive. But when it comes especially to the pharmacy they are grade A people.

Ive never had any issues with the pharmacy. They always fill my stuff in a timely matter. They get job done for me and thats all I care about.

People are always helpful and friendly. The store always has what you are looking for.

Every single time I go there I end up waiting at least 30 minutes more than what they quote for my prescriptions. I will absolutely be changing pharmacies.

I will NEVER return to Rite Aid. More then once I received the worst customer service. My worst experiences have been with the Pharmacy....WOW! All I can say about the pharmacy there is they need to just shut down! First of all, if you cant speak clear English or understand clear English then please do not work with the public! Not only that but you could be nice...say HELLO, THANK YOU or HAVE A GOOD DAY...or try SMILING...that might help. You will not receive any of these things at Rite Aid.

The incompetence of the pharmacy in filling a prescription and/or figuring out a change in insurance is laughable. You would think they would have learned how to do these things in school but if they did, rite aid on Mount Hermon road makes sure they only accept the graduates who barely made it. After years of having prescriptions called in hours in advance and then swinging in hourssss sometimes a day later to pick them up, and not having them filled to my favorite question they once asked, excuse me do you have another liscense because this one is out of state, Ive finally changed pharmacies. Yes go in there and buy shelf items all day long. The cashiers are great but if you need a script filled, really, I suggest you try somewhere else because this pharmacy is in over its head.

Agree with Lindsay~horrible customer service!!!This location has lost me as a paying customer, due to their poor customer service and lack of competent employees. On several occasions they have lacked to carry over-the-counter medication I have needed. As well as on 3 (THREE) seperate occasions they have not carried the prescriptions that I have needed. We have dropped off prescriptions came back hours later to pick them up~ without even a single phone call that they did not carry it! Wasted time and trips (with an infant too) 3 STRIKES and you are OUT!I was much more satisfied with Mt. Hermon Pharmacy less than a block away, they had everything I needed, were very pleasant and went out of there way to be sure I had everything I needed.With us it personal- might want to re-think your slogan!Very disappointed!

Paige is going to cost you valuable customers,between her gum chewing,rudeness and first impression !!!!, handing me back my prescription, we dont have that in stock,youll have to go someplace else, SERIOUSLY Paige, Ive been coming here for over 30 years, Paige Stay in School,retail is Not your strength!!!!!

Terrible incompetent service. Another lost customer. It is a shame they have been bought by another company they should just be shuttered.