***Update - The owner responded to my review and I emailed service manager Shawn Wilcox like they asked. I am yet to hear back from him. Not a good way to regain my trust back for the future ***Staff was friendly, but long wait times and I have to question their product knowledge. I made an 8:00 am appointment over the phone for a 40,000 mile service. I asked the person on the phone if I could get the Polestar upgrade while they were performing the service. He stated it was available for my make and model, and they recently did the Polestar upgrade the same vehicle I own. I was told the service should take between 2-3 hours.When I dropped the vehicle off at the scheduled time, I was greeted with a 30+ minute wait before a service writer was able to help me. When I told him what I needed, he said that hopefully they would be able to work on my vehicle the same day. Hopefully? What is the purpose of making an appointment? He also said that the 2-3 hour service would be ready around 1 if he was able to get it in the same day. Thats about 5 hours for an inspection, oil change, and software update... But it wasnt ready by 1:00, it was 3:00 (7 hours after my scheduled appointment) when it was ready. And they werent able to do the Polestar upgrade because they stated it was not available for my car - stating a vehicle that that wasnt even available during my year model. Not sure why they could not perform the Polestar upgrade because both Polestar and Volvos website both show it is available for my year model, make, and engine.This experience was very disappointing considering I drove 3 hours to this dealership, waited 7 hours for an oil change, then drove 3 hours home without the all the services I was expecting.If it was not for the friendly employees and loaner vehicle so I could get lunch, I would give them a 1 star.I also purchased a front tow hook cover that needed to be painted an mailed to me. The part arrived quickly but the color was not even close to my vehicle. See attached picture.At this point, I cannot recommend Principle Volvo for service of your vehicle.

Cody was extremely helpful, friendly and knowledgeable. If I ever needed to reach Cody, he contacted me immediately. My Volvo S60 was repaired in a very reasonable time. I love the fact that Volvo gives customers a loaner to drive for the convenience of the customer. I highly recommend Cody and the San Antonio Volvo staff.

Volvo’s service department has come along way within these past couple years with principal auto. They’re very thorough, detailed, and specific with regards to problems that need to be worked on in your Volvo. David was fantastic and kind. He always provided updates. Thanks!Dr. Ben

The Principal Volvo Service Center is TOP NOTCH. Weve been taking our Volvo cars and SUV there for years now without any complaints. The service has always been great.

If all car sales staff were like Kelli Rodriguez, we would be buying a new car every year. She made the car buying experience fun. It all started with a call 45 minutes before closing. She went above and beyond to have her staff meet our desired trade in value. We drove in the next morning and she treated us like family. Despite the rain, she patiently test drove three vehicles with us. Little did we know the XC60 she picked for me would be the winner! Kelli is outstanding. She even took us to lunch while detail finished with the new XC60. Finance manager Luis Servin was also outstanding. This is the first time ever I walked out of finance smiling and not feeling any pressure at all. We are vroom vrooming around. I highly reccomend Principle. Thanks Kelli!

We had such a great experience at Principle Volvo. Our salesman Billy was amazing! What I loved most is that Billy has been with Principle Volvo for over 15 years, which was obvious in our initial conversations. He had extended knowledge of the vehicle and spoke with passion about the Volvo brand. The whole team offered amazing customer service, and most importantly, were very honorable when discussing pricing. The finance team did a great job offering us a low rate. I highly recommend Principle Volvo and make sure to ask for Billy! He is a total rockstar! Thank you, Principle for making our car buying experience a great one!

Prompt and efficient dealership. Our second Volvo purchase. Andrea Urrego does a great job in presentation and selling.

Kevin from Principle Volvo was outstanding to work with. I appreciate him getting my vehicle in for service so quickly.His service was impeccable and kept me informed on the status of my vehicle.Thank you Kevin! I hope to work with you again on my next service visit.M. Gonzalez

Set an appointment with Volvo of San Antonio.Brought vehicle in for service.Prompt and professional attention.Quick service. Car looked great once done.

A very quick turnaround, a thorough inspection,a customer and military discount on the work performed and service with a smile and a small town feel. Daniel Lozano is always a pleasure as the face of Principle, whether in sales or service.Working with an auto dealer, it doesnt get much better than this.

I cant believe this agency received this high of a rating! If its for poor customer service, then I would agree at that. Not only was the customer service horrible, they LIE to their customers! I had an issue with my Volvo that required me to take it to my local dealership, Bert Odgen Edinburg (much nicer!). Come to find out the service rep mentioned that the windshield had been replaced. It was recognized that the windshield was not a Volvo brand. We did not replace this and were not made aware that it had been replaced. According to Principal the car was inspected because it was preowned but they insist they dont use after market parts! Horrible experience! Once you make a purchase from them they will not be there for you if you have a problem. Unfortunately this is a reflection of the GM and upper management when it comes to the way customers are treated.

Outstanding service! Kelli Rodriguez & Eric both were transparent, knowledgeable, and patient! In addition, they instantly provided me with answers to all of my questions. This is my first Volvo purchase, and would definitely not be my last! This was truly a first-class experience. It was well worth the drive from Houston!

Got me in and out as expected in the service area. Problem that I’ve been having for a couple of years has been corrected. I’m satisfied. Staff was really friendly both in service and on the sales floor. Good job!!

Ended up returning to the dealer for a low tire pressure warning, following a flat, during the wedding weekend for my daughter. They checked each tire individually and all the sensors and had me back on the road in a snap. These guys are super kind and thorough. I’m very happy to be a part of the Volvo family!

Making my appointment with David Collins was easy. I was met at my car immediately, absolutely no waiting which was nice. David explained what was required for the first checkup on my Volvo. I ran errands with my husband while car was at dealership and promptly called when it was ready. Loved the free car wash!

Volvo service was awesome again! I had an emergency issue with my AC and despite being super busy, they found a way to fit me in and get my car repaired. Daniel did a great job keeping me informed during the entire process and is always super friendly.

We shipped our vehicle to this location from Germany through the Volvo home shipment program. When we went to pick up the vehicle, we waited significantly longer than what we had anticipated. Once David C. from the service department got involved in getting our car ready, we were on the road quickly. On the way home we noticed issues with the breaks (this seems to be a problem that developed while our vehicle was being shipped by the company Volvo contracts). I was able to get an appointment with in a couple of days. Again, I was lucky to work with David C. from the service department. He used all available warranties to ensure we paid as little out of pocket as possible for the repairs. Due to Davids excellent costumer service, this will be the only place we use for services in this area.Update: Just got my 30k services done and as expected, great costumer service. I worked with Cody K. This time and he was great. I highly recommend the service department here as they have a great team.

Let me start by saying I was hesitant about making a purchase on my own. However, Mr. Aguilar was so friendly and I immediately felt at ease. He explained the vehicles features in great detail. He made sure to give me a fair price on my trade. Ray even went out of his way to deliver my new car! Im so grateful for the service provided by Ray. I highly recommend him to anyone who is seeking great service.

Excellent customer service!! Daniel L. was exceptional and explained every detail.

I had an excellent experience with Daniel at Volvo today. Truth be told, I haven’t always had a great experience at this service center, but having a great service tech makes a huge difference. All I needed at first was an oil change, and it was a zoo when I got there for my 8 am appointment, so I was worried about getting the service done efficiently. I told Daniel that it would really help me to get it done by noon to facilitate my pick-up, and he honestly said he would try, but couldn’t guarantee it. After my 24-point inspection, it turned out I needed several fluids replaced and a new cabin filter and new spark plugs; so had no hope of getting my car by noon, but not only did Daniel manage to get everything done in time, he also fit in the courtesy car wash AND got Volvo to honor both the coupons I had for the various services. I highly recommend asking for Daniel when you bring your car here for service; he literally made my day today.

This is the second time that service department says that they have fixed radio and it is still doing the same thing. Very disappointed.

The whole process was quick, efficient and kind. Since the moment I called to schedule a service appoointment to the moment when they gave me my car back, special thanks to David Collins for being so kind and clear on the information provided.

I was traveling to the area from out of town when my car had engine trouble. Cody with the Service Dept. went over and beyond to make sure my car was repaired quickly and that I could enjoy my short time in San Antonio. Everyone was very kind and professional!

I have had my vehicle towed to your location twice due to engine issues after extensive repairs and cost! The Service personnel at your company have been great. Ty has been on top of everything for me but the fact that I have spent 6k in repairs and my vehicle has returned twice and your tow service is extremely lacking in execution ensures that I provide a rating of 3 stars. Also the fact that your company could not provide a courtesy car is not a plus either.

It was a great experience working with Kevin! He took good care of my vehicle and I during my visit and left my car clean! Highly recommend bringing your Volvo here for service.

LUCKY to be alive. Was told the car trade in I purchased was checked out before leaving and I drove home and noticed it rode rough. Took it to a mechanic and found out my tire pressure was SIXTY ONE on the highest and FIFTY FOUR on the lowest. It was supposed to be set at 32. 40 as an absolute maximum. If I had a blowout on top of one of those interstates I would have died due to the incompetency of this dealership, I do not care if it is buy as is. You dont let people leave with deathtraps.

Great experience & salesperson! I had the pleasure of purchasing my XC90 from salesman, Ray A. He made the process swift and stress free. Ray is very thorough, knowledgeable, and answered any questions I had on the vehicles they carry. He was kind and patient with our family and made sure we made an educated purchase to best suit our family. We love our vehicle & were now enjoying it!

Principle volvo was an amazing experience. Enzo took care of everything for us extremely quickly and had us out the door with our new car in no time! Everybody who worked with us made sure to pay attention to exactly what we were looking for and accommodate our tight schedule we have. I would recommend this dealership and the cars to anyone looking for a new vehicle.

Volvo Service Department is outstanding. Very organized, and it starts with the greeter checking you in and to minimize disrupting your day, the loaner cars available. I purchase Volvo vehicles for their dependability and for their service department. I hear horror stories with name brand service departments where their customers are not their priority and that solidifies my choice of sticking with Volvo.

The one thing I was a little disappointed with, is that I requested for my headlights to get cleared up, and I understand that this is a service provided from a third party, however for $75 dollars, they should have done the entire area that also covers the yellow front signal light reflector as well. It seems to me that they only cared about making the money in a hurry, and not actually doing a complete thorough job. The next time I take my vehicle for service again, I want them to finish the job, free of charge. Attention to detail should be something that they take pride in, and not do sloppy work for so much money that I had to pay for buffing those front lights out properly. I have attached pictures of the front headlights for evidence of what I am describing. I would like the service department management to put this on my service record, so it can get rectified free of charge. Other than that, Mr. Bryan Gonzalez took good care of me.Sincerely,Wilfredo OsorioSergeant First ClassUS Army, EngineerRetired

Great service! Daniel made sure to explain everything in detail and answer all of the questions I had and put me in a loaner vehicle while my car was at the shop. I recommend anybody going for service to see Daniel and have the same great experience like I had.

Cody was awesome! My service was quick and he kept me informed of everything that was going on! Definitely love him as my service advisor!

Wonderful service. Kevin was very professional and helpful. Best Volvo dealership service!

Best Volvo dealer in Texas! Mr. Lozano is one of the best service department personnel in the Volvo enterprise. Hes always honest, courteous and punctual regarding service visits. The Volvo dealership itself is a 5-Star dealership on all fronts from customer service to vehicle services. I purchased first Volvo from Principle Volvo and the process was very comfortable and honest throughout. I recommend anyone in the wanting to purchase a new Volvo, give Principle Volvo a visit to purchase your new or pre-owned Volvo or use their great service department. Great service, staff and atmosphere! Best dealer Ive ever come across!!

Volvo and the service department are punctual, helpful and professional. I only had one issue, one time with one of the customer service representative who worked for Toyota in the past (so I read)…Ty was terrible but I asked to speak to another rep Kevin who is awesome. I spoke to the manager, both Kevin and manager went beyond to help me fix my XC90. As a busy full time working mom this was greatly appreciated! Thank you Volvo team.

We had a fantastic experience at Principle Volvo while purchasing our XC 90. Andrea was a very knowledgeable sales associate and we felt taken care of from the beginning to end. Great Job!

Great support for my 10+ year old XC90 from service shop. Kudos to shuttle service and drivers.

I really enjoyed working with Steven G. on my new Volvo. I live in Austin and we did a lot of the communication on the phone. During the whole process he was very communicative and didn’t miss a beat. Even when things did not go as expected he always had solutions. This helped put me at ease, because buying a car is stressful enough. I am also glad I got the specific XC60 i did, as its been great so far and I really enjoy driving it.

The absolute best car buying experience! We have purchased two vehicles from this location, and both experiences were phenomenal. Both times we shopped around at other dealerships only to find that Principle Volvo offered deals that could not be beat. We were offered high quality vehicles at GREAT prices. Both purchases were prompt and professional. I cannot speak highly enough of the staff here! They really listened to what we wanted and how much we could spend and matched us to a car that surpassed my expectations.

Volvo of San Antonio service and the assistance from Kevin Nichols was outstanding. They were very communicative throughout the entire process and were timely in addressing my specific issues. I usually find that when there is only one provider in the city of the service you require and you have no other options, youre subject to whatever quality of service that one provider, with no competition, decides to give you. Principle Volvo treats their customers as if the competition is right next door.

Ray Aguilar was amazing in his presentation and explained to us the merits and advantages of choosing the car we bought. He even drove it himself and delivered the car at Austin. Amazing friendly staffs.

Super quick and convenient location. David was super friendly got me set up with everything I needed. Would recommend this location to anyone looking to service their Volvo.

The experience was stellar and my advisor was nothing less than amazing. Great group of folks there.

I come from out of town for service on a Saturday because I couldnt come during the week. I tried to arrive as early as possible. To my surprise, my vehicle was able to be serviced that same Saturday and was even done much less than the anticipated time. It was a really great experience with Mr. Collins. We were also allowed to be taken to the mall during repairs and they also picked us up. THANK YOU FOR THE OUTSTANDING SERVICE!!!

Principle Volvo is a great place to buy! The sales person was very helpful & friendly. I would buy from here again!

This will be the 6th Volvo I got from you guys . We had some problems but your guys came threw in the end and made my wife happy this is just a thought try to keep your cars parked away from the trees in your back lot the Oak trees have a yellow pollen that dry rot the rubbers around the windows and get everywhere. Also Volvo should find away to help customers that get a car and have to bring it back due to problems with the car. The cost of returning the car for restocking or taxes should not fall on the customer the car I returned was 37900 and everything it was 44000 I had a negative amount left and it was added to my new car I understand it is about overhead and money at the end of the day but would have been nice not to have the negative impact on my payment other than that I was happy with the deal see you in two years for my next car have a blessed day

Steven was professional and beyond helpful every step of the way! All the staff was friendly and accommodating and I wouldn’t hesitate to recommend them. My experience here was head and shoulders above half a dozen competing businesses I test drove at before finding this gem of a firm. I drove from Austin two separate days and it was well worth every mile

Kelli Rodriquez was outstanding! You talk about Profesional and fun! Definitely the best service I’ve had purchasing my BMW. Thanks again for a great transaction and great trade in!

Drove in without an appointment to see if I needed new rotors and they immediately jumped on my request. While looking at the brakes on they also updated software. Did everything with a smile on their faces. Great experience with a quick turn around for a Friday appointment to get the work done. Very pleased with Ty!

Hands Down the best In San Antonio for purchases or just regular maintenance the Customer Service should be a 10 star ⭐️.

The team was great and quickly handled my issued. My service manager was extremely responsive when I sent a message on any concern I had with my vehicle. I definitely recommend!

Top shelf Volvo dealership! We were able to purchase and pickup our wonderful XC60 this past Saturday. Excellent team from start to finish. Thank you Carlos, Steven and of course Luis for a classy experience!

It was a pleasure shopping for a car at Principle Volvo Auto.I didnt feel pressure. My salesperson Alex Rodriguez was polite and sincere. He answered all of my questions.I am very happy with my purchase. I recommend this dealership to everyone one.

My wife had to take my car for an oil change. She voiced that everyone was nice but wished they had snacks while waiting. The guy that inspected my car sent me a video of what he saw. The price was fair and the staff communicated with me well.

I bought a car through Truecar.#1 Pictures were taken in a manner that hid ALL defects... including a damaged bumper.#2 The dealer ship had 48 hours notice that I was coming, they did not clean the car so I test drove a stinky used car.#3 I arrived at the dealership shortly after 9am, I did not leave the dealership until 4pm.. It took them literally all day to clean the car (could have been doing that while I was doing paperwork)#4 The first price they gave me was $2000 more than what Truecar gave me, they were going to try and rip me off even more until I showed them the quote from Truecar!Yeah.. if I could give zero stars I think I would.

Even though we didn’t come to a deal (mostly because the car I wanted wasn’t in inventory), Billy was awesome. He was direct, transparent and easy to work with. I highly recommend Billy for your Volvo needs. Thanks for helping me out, Billy, as much as you could after a long hard day at the office.

Cody and the entire service department is awesome! I received a detailed video of car services followed by a phone call explaining everything.Thank you all!!!!

David did awesome and got car in and out and Juan was the best driver in the world. Juan got me to a coffee shop that was out of his way and was polite sweet and great driver!!!

I had to bring the car in without an appointment due to a tire problem and they did everything else I need to get done for regular maintenance. Kudos!

Had a good experience at Volvo a couple of days ago. Service was on time & pretty quick. The best part was getting a video inspection report texted to me providing me a status report of the work done and the overall vehicle status. Never had a report like that before. Nice touch!! Two thumbs up!!

Excellent customer service. David was my service advisor, and I highly recommend him. The service mgr, Shawn, even made a point to thank me, and made sure I was satisfied. Top notch dealership!

I took my s60 in for maintenance and a factory recall. The work was done within the time frame I was given and everyone was really friendly. Thanks for great service!

A very good experience with Volvo service. I am very impressed with the maintenance review video explaining my car’s condition. The service writer did an awesome job getting me in and out quickly.

I am truly impressed with Volvo of San Antonio! Ray Aguilar sold me my car and he went above and beyond to find the car I was looking for. Even though I live in Austin, Ray delivered my car to me. I am forever grateful for the service I received and I love my new Volvo XV40 T4!

Would have given five star but receptionist was not interested in seeking out a sales associate to help us, do individuals who came into business after us were assisted before we were. Sales reps were prompt and helpful.

I had my low mileage (55K) 2016 Volvo XC90 towed here on a Friday evening as my vehicle would start and shut off immediately. This occurred while I was traveling with a family of 5 on a road trip back to Fort Worth. My concerns were not taking seriously and I was dismissed, I suspect it was due to them not wanting to deal with the issue. When it initially arrived on their lot, the service adviser shared with me that the vehicle didn’t even start for him. On Tuesday of the following week, I was informed that the issue could “not be duplicated” and they would no longer be looking at my car. I was told they drove the car 25 miles and not even so much as a check engine light was on. I had the car shipped back to me in Fort Worth, started the car and it immediately displayed a check engine message, and the car shut off!!!! In less than 30 seconds, I was able to duplicate the issue that they allegedly couldn’t find in 2 days! If this is the type of “honesty and integrity” you can expect from this dealership, I would stay FAR AWAY. Consider yourself warned!!!

Great customer service from before purchase and continuing through every standard service visit. My Service Advisor Daniel is a wonderful man and as others with Principle Volvo very kind and conscientious of the value of my time.Well done Principle Volvo team!! I will be upgrading my 2020 XC90 next year with Principle.

SERVICE DEPARTMENT. I Have had my volvo for over a year now and have been extremely satisfied with the service and my service Manager David Collins. He always keeps me informed of what is required and is always professional and curtious. He also works with me on scheduling and ensure all the work is done as described and on time. I will continue to bring my auto to principle for all my service needs. Thanks again David and Pri ciple Volvo

Terrific service from Ty using the after hours key drop and working together on my schedule via voicemails, calls, and text messages. Video was a cool touch! I had a quick out of town meeting and when I returned my XC60 was ready. Easiest service call I’ve ever had!

Amazing, friendly staff. Its always a wonderful experience to visit Principe Volvo

Principle Volvo did an excellent job of servicing my vehicle. Professional and prompt. My service manager David was excellent at keeping me informed throughout the process. I will continue to use this service dept with the utmost confidence that I will be taken care of at the highest level.

I took my car in to get an oil change and have the back wiper replaced. The service was quick and they reminded me that I wasn’t due for an oiled change just yet. They replaced the wiper and sent me on my way in an hour.

Kevin Nichols is always professional and so helpful. He kept me informed of everything during the process and was quick with a response to my questions. He is truly awesome and made my experience amazing.

The dealership was professional and took good care of my car. They communicated very well even sending a video of the work to be done so I could see the dirty air filter and the other things that needed to be done.

Awesome service from the moment I walked in to the point where the end of my heels exited the space. More specifically, no detail was left unchecked, attitude was positive and professional, and customer service is not dead!Highly recommend for future work!

I came from Dallas to purchase my S90 and Steven Garcia made this soooo smooth and easy! I recommend this dealership and I really recommend Steven! He’s quick to respond and takes care of whatever your needs are

Took my car in to be serviced and Cody kept me informed and updated on my car the entire time. He even managed to get my car to me a day earlier. I appreciate the great service and I plan on sticking with Volvo for a long time because of y’all. Thank you.

First time at a Volvo dealership and had one if the best experiences I’ve EVER had at any dealership. My sales representative Ray Aguilar is phenomenal. He was very respectful very helpful, and not pushy like other car sales representatives. Currently trying to close on a vehicle but the experience was a 10/10!

Ray on the sales team is very nice and very knowledgeable. Everyone that I interacted with at the dealership was so helpful. Overall my experience was very good and I can’t wait to drive my Volvo!

Ive owned a Volvo almost my whole adult life, and sat in many service waiting rooms, Principal Volvo took great care, provides a comprehensive car report and was on time from my appointment arrival to computer updates. I was so very pleased with the outcome of service. Clearly, this Volvo dealership STILL cares about their Volvo owners. And I was considering a change of automobiles.Clearly the right choice.

Cody, The service representative was very customer oriented, resolved my tire issue, washed the car and on my way.Thank you

Great service experience today at Principle Volvo from Andrea U.. Would highly recommend her to anyone in the market for a used or new Volvo. She made the trade in of an S60 for an XC90 so easy and stress-free. Thank you Andrea!

Bryan was my service manager at Volvo. He was immediately within 15 minutes able to find the leak in my car. The part was reasonably priced and he was able to put me in a loaner. Very happy with the video texts on multipoint inspection. This adds transparency and more importantly trust. Thank you Bryan! Thank you Volvo! 🙌

My experience here was great. Ricco was extremely knowledgeable and helped me find exactly what I wanted. Very friendly team!

I have not had a good experience so far. I made a purchase last Friday, I don’t believe the vehicle I bought should have been on the lot yet. I had to take it back to get some repair on a recalled hose which should have been done before my purchase. Communication has been horrible, my salesman never followed up, I made numerous calls to sales managers with no calls back. I ended up driving over there myself to get the issue resolved. It has been 5 days and no word on progress either. I expected much better service from Volvo, experience is definitely not consistent with BMW or Lexus.

I’m sorry to say that I had a very unprofessional experience at this car dealership. The sales person I worked with was very kind until I presented him with research I had completed. My car was undervalued by $4,000 and the SUV I was interested in purchasing was overvalued by about $7,000. I expected this would happen (to some degree) because negotiations are part of the game when buying a vehicle but I did not expect the salesman to become aggressive and hostile. I was fortunate we weren’t in an office with the door closed because, honestly, I felt unsafe. Furthermore, the salesman would not entertain any sort of negotiation. I do not think a man would have been treated with such disrespect and aggression and I warn any woman buying a car by herself to avoid this dealership.

Oustanding service once again. Kevin my customer service representative was on top of the process and kept me informed throughout the day.Again I bought my 2021 XC60 based on the high level of customer serbice providdd from a loaner car to the ease of use of the online system.Keep up the good work.

It would have been 5 stars however there was some lag time in the tune -up of my Volvo. Customer service was excellent by every employee I spoke with. Lag time in service time was my only grievance. Thank you.. Bryan my service manager was attentive and kept communications open the entire time. Thank you. I would recommend the Volvo dealership on 410 to anyone who is seeking quality care and affordable pricing and “sweet tea”customer service.

I was supposed to buy a 2018 certified s60 and I talked to one of the sales guy (Cameron) and he sent me price and we both agreed on everything. When I said I am coming from Austin to buy the car, he then said the windshield was broken and they will replace the next day. I drove to the dealership and he shown me a different car and said the car I wanted was a service car and its not available but in the website it’s still available. Then I spoke with a different sales agent in the next few minutes, she said it was available and quoted me a increased price. I am trying to reach to the sales manager and no one’s responding to my calls.I advice people to stay away from this place.I want to give zero stars

Outstanding service with prompt care and kindness. My salesman,Trevor, took great care of me and closed the deal quickly.

This is the third time I have had my vehicle at Principle Volvo for routine maintenance or repairs. Each time I was given a clear understanding of what was going to be replaced or repaired. Everyone is very friendly, professional and courteous. Communication was always on point.

Great customer service and a very efficient team! The video recap of my car’s maintenance and overall health was informative and reassuring!

The service department was ready to assist me right at my appointment time. From being greeted as I drove up to working with my service advisor to a quick text message and then a friendly goodbye-all staff was attentive and responsive.

Made appointment to look at a car the next morning so took off work. Got there and was told it had been sold. Salesman that I made arrangements with wouldnt even bother coming out to explain.

Very happy with the experience here!I would highly recommend.I dealt with another Volvo dealer in Franklin TN, CoolSprings and they were horrific.You do have choices and this was a great one for me!

Did not have the car on the website advertised. Couldnt get anyone to help us which is unusual for car dealer but when we found someone they were very nice.

I have always had great service from this dealership, from when it was Volvo of San Antonio and now Principle Volvo. The customer relations are spot-on, and the quality of repairs has been excellent. I love my C30 and plan on keeping it until it just cant run anymore, so I prefer to have genuine Volvo service. Dealership repairs are more expensive, but when you factor in the repair guarantees, the use of a nice loaner vehicle and the delivery service, its well worth it.

Billy assisted us with our purchase; he was very helpful and patient throughout the entire process. Excellent customer service and vehicles. We’re happy with our new SUV.

Great staff. Friendly, professional customer service. Detailed maintenance on my Volvo. They even send a video recording of your vehicles issues they find and the maintenance theyre going to perform on it. Bryan was very informative of the process and Sean (Shawn?) was did an amazing job on the maintenance and explaining what would be done to the car. So impressed with my service at this place, wifey wanted a Volvo too (so we got another :)

Thus far, our experience with Volvo have been horrific. We leased a new SUV in 2019 and within 1,500 miles the engine exploded while driving on the highway. After replacing the engine, the same issue happened a few hundred miles later and the local management and Volvo USA refused our request to swap vehicles.Obviously a lemon and they didn’t want it back or make it right with us. Just feel sorry for the next person to purchase this vehicle after we turn it in.Definitely do not buy a Volvo and beware of Volvo San Antonio.