This was my first time back in a music store in years. Though inventory was a little low, they still had a decent selection, and competitive prices. Salesman Adam was very helpful and not pushy. Though online shopping is strong, having a location to see and touch something is so important in the musical instrument market. Im glad they still exist. Id gladly return again in the future.

I love the selection of equipment at all Guitar Centers. However, this one in particular I find that the staff are somewhat condescending and definitely profile customers as they enter. Anyone that doesnt give the appearance they have tons of money gets treated like they dont matter. I have plenty of money, sometimes I choose not to look like it. All customers should be treated equally. You cant judge a book by the cover.

Place is great, the employees really seem to get along with each other and that makes the vibes feel very positive. They have deals all the time and they have specialists in each individual section. I got a really good deal on some speakers and couldnt be happier

Miss being able to just walk into Guitar Center, pick up a guitar, and just mess around with it! Thanks a lot COVID! 😵 But this Guitar Center is still standing and open. GC has tons of guitars, drums and other instruments, plus strings, books, other accessories, etc.. Customer service is hit or miss... depends on the employee!

Great place to find your gear, and test it out.

The staff were very nice and helpful while helping me chose some percussion items, I will definitely come here again if I ever need to.

Customer service was lacking. Pricing was high and the used gear selection was rough. Other than that its a great place.

Do not go to this store for a guitar repair. This store has the unfortunate problem of employing the worst guitar tech in GC history. I asked him to change my tuners and a do a re wiring job. This shouldnt be a problem for a qualified guitar tech but what I found was that he - Abelino AB Gonzalez - had only installed the tuners finger tight. While he not only botched the re wiring job, where he soldered the tone pot so badly that it crackles and cuts out the entire signal, he even put on the wrong strings. He put on standard ernie balls, going very light on the bottom three - E, A and D - strings, when I told him to put on the Elixirs that I gave him. Those strings are missing from my gig bag. Well done Guitar Center for employing the Jiffy Lube of the guitar repair tech world.

Guitar Center is a necessary evil. If your lucky enough to actually find someone who knows anything about music its an Old Testament level miracle. Sometimes you need something now though, and thats about the only thing Guitar Center is good for.

Went and checked out a group guitar lesson. Sebastian was our instructor. He was pretty cool.Relaxed atmosphere.

Well has a Guitar player, going into guitar center is like being a kid again in a candy store . I try all the new stuff and the stuff I thought sounded cool .And this is just 1 of the cool things Guitar Center does they will let you play on whatever for how ever long you want and the staff ( depending on the day, hour and customer amount) will gladly help you and inform you with whatever you require comfortably. So enjoy.

Very helpful and nice about me not knowing the name of what I wanted. He still managed to send me home with exactly what I needed. Wish Id gotten his name.

I called to see if they had the product I was looking for. The rep. Checked his computer and told me the had exactly what I need and even gave me the price. I went to the store and the majority of employees were jamming on guitars. No big, except they were hesitant to help me. One guy did and was quick to tell me he couldnt find the product. I told him I called and was told it was in stock. Someone looked and they brought something similar, but not what I needed. A wasted trip. This is the 2nd time Guitar Center has disappointed. They came out to my job to give a quote on sound system before Easter. I called 3 weeks later to get the quote & was told it would be ready in a few days. Were in June now and I have still not heard from them.

Got what I need med in a timely manner.

Fully stocked. They just need amp cabinets.

Outstanding..!! So happy that they are open again and made my sons B day present perfect..!!

Even having to make a return during peak hours was seem less. Excellent customer service every single time! Knowledgeable musicians who actually care about your instruments.

Friendly staff and great service, even with covid precautions!I few months ago I bought an amp on guitar centers website, and had it delivered to this store. Unfortunately, the amp was insanely damaged in shipping. The Rep who helped me with that delivery immediately noted the damage and gave me the option for full refund, exchange or store credit. I decided to come back a few days later for an exchange, but as luck would have it that was the day covid-19 turned everything upside down. As the quarantine wore on, I realized that my return window for the amp would close before I could get back in the store. I called guitar centers customer service, and a rep was more than happy to extend my return window until the store opened back up. Fast forward to last week, and I walk in and exchange the damaged amp for store credit towards a brand new one. A happy ending for a crazy story, and one customer whom you can bet will be returning for business.

Never answer the phone no matter what time of day. When They finally answered after calling all day they tell me they would check to see if they have the item in stock and call back but never called back. Called numerous time again for an update, never answered. I was looking to buy 2 QSC Ks118s on the spot. Ill take my business to sam ash. I think its time to get rid of the managers there.

An electric guitar shop that is trying to have something for everyone but misses the mark.The testosterone atmosphere is a turn-off to female musicians. I found the sales clerks to be disingenuous, dismissive, & condescending.

Ive been to guitar centers before and they were all very nice and helpful as far as questions I had. This one was not much different except for one factor, an employee who worked there. He was very helpful and knowledgeable. He knew exactly what I was looking for and what would work best for me with my current skills. He recommended exactly what I was looking for and was also very persuasive. He told me exactly what I needed to hear and found the best price possible for all my interests. I never got his name, but he was average height, black hair and wore glasses. As far as Im concerned, he should get a raise.

This guitar center is better than the Fontana/Ontario location in terms of bass instrument selection, imo. Far more basses, (whereas, electric/acoustic guitars about same; all prices) more used instruments, too. Other than that they seemed pretty similar.

Got to stoned and wondered around for awhile pretending to remember what I needed until someone asked if I needed something and he flung it off a wall like a guitar ninja Jesus.10/10.

Repair person not in and no one else knew how much to replace strings on a guitar I took in.

I Had a good time there.and manager Eric was a Blessing to me and a Big Help.thank you Mr. Eric...🙏🙏🙌🙌🤲🤲💯💯

Smaller store but good selection and helpful staff

Bought a few speakers for my sons start-up band. Found them in special and the sound is superb

Its always a great place I get all my music gear there for my 3guitars I play a few guitars test future gear I always leave there very satisfied

Wanted to buy some drums but had a lot of questions,I talked to Gonzo, and he helped with all my questions, and great help for me to decide what to get. Great people. Great place to get all you need.

VERY RUDE, TERRIBLE SELECTION, AND SALES FOCUSED THEY DON’T CARE ABOUT YOU OR YOUR MUSIC ONLY THE MONEY VERY SAD! 🙁

I took my daughter here to buy her first guitar great store the staff are very nice and helpful they help my daughter find the right guitar in a matter of about 20 minutes and she loves her new guitar

Great customer service. It’s nice to just walk in and browse. Covid makes things difficult but not impossible.

Great place and also great prices

Just recently purchased my son first guitar and the staff there are so helpful and professional they go above and beyond to make sure you are getting what you want.

I talked to the shift leader. She was very nice to my daughter and I. She made my experience wonderful. She sold me a box of number 2 alto reeds a Yamaha mouthpiece and a new ligature.

Service and hospitality was above and beyond!!

First time I came here we were not greeted or asked for help, i decided to give this place a second chance and it was the same experience. They need to work on their customer service skills and appreciate every customer that walks through their door.

The people here are very friendly and happy, I dont know it thats how they feel on their own or if its a reflection of the company, but Im glad they are always ready to make us feel comfortable and ready to play!Gotta say they seem to enjoy their jobs.Also ask the clerks about guitar string lube, its a lifesaver!

My son is taking lessons there. Every single person in that store knows his mane and is very friendly

You know going online you cannot take back the unit within 45 days like you can a guitar center... I just bought a wireless system for my base and I know for a fact if it dont work good I could take it back... The guy there was really helpful... I got the warranty and Im happy as I can be thanks again guitar center.... Please dont shut down we need you guys

I called before I went and when I arrived they had what I was looking for at the register waiting for me.

Everything was perfect there I love that place

I LIKE THIS PLACE,YOU FINE BEST QUALITY IN MUSICAL I INSTRUMENTS.

Ive been here a few times but I couldnt find what I was looking for. There were plenty of employees around but no one ever came to see if I needed help. As much as I try to support local stores, my next purchases will ultimately be from Amazon/other retailers.

Sales woman elysa (I think) was great

Good customer service and helpful staff members

Dude was willing to work to sell something to me.

I loved it my wife even bought me a new guitar today she bought me a new Fender Electric

Great service and deals

I love how they have everything hands on..if u want to buy it u can try it out first...with most items..but its just a place that has everything you need to start your musical journey or to feed your already musically inclined mind..I love this place

Super easy exchange. Got the right size heads this time.

Guitar Center in San Bernardino is wonderful, caring and kind. Damian was outstanding, helped us narrow down which guitars would fit the purpose. Got it down to 2 guitars. Damian hooked them up to play so we could choose. Guitar Center in San Bernardino, you made our Christmas very merry! Thank you.

Willie Watts said it... My favorite place to go for my drum parts. And when I feel like practicing. Lol with brushes.

Employees are super helpful

Great customer service 👏

Good place to buy production equipment and other gear. The staff are all very knowledgable.

Whole big wall of XLR cables EMPTY. Thats all I needed.

George, Gonzo and all the other workers are too quality. Super good experience 🤙🤘

Friendly and knowledgeable! Because I asked simple questions and received good answers I bought a Line 6 Helix floor pedal that I was eyeing for sometime. The employees and I admire the the same bands and musicians so it was even more helpful to get tones i was looking for through the Helix. Then i came back two months later and bought a JP100 Majesty guitar in a Artic Dream finish. During the purchasing process was informed of how to setup the guitar and other cool things to make it stand out. Those little pieces of information is what building a trust relationship is about.

Exchange no problem

They are always helpful and friendly. They have a large variety of guitars and supplies to choose from.

Very knowledgeable and friendly staff.

Amazing customer service, very knowledgeable will be returning soon for more purchases.

Got a great price on some really good strings for the acoustic guitar.

Sometimes they do not have everything

Ordered online and fast curb side pick up, staff great

Keegan Anzalone is the best teacher. He has helped my son become more confident and helped develop his natural talent with praise and positive direction.

Good staff every helpful and knowledgeable with the products.

Love guitar center, finally took home a Fender Blues Junior IV, great sounding amp, great price and this is is f**king loud!

Very friendly and very helpful staff

Got some guitar polish. Always a good time going to GC

Jordan and damein two AWESOME GUYS you cant give or get better service these these guys here simply THE BEST HANDS DOWN 👍

I got a good deal on a Yamaha keyboard and bundle p125 for $704 plus tax.

Never have what im looking for....two starts because its guitar center

Damian was Awesome very knowledgeable and helpful. Definitely a returning customer because of him. Highly recommend this GC.

It was amazing it feels like Im in guitar heaven

Kind of weird. But, oh yea, they have come through on some music books; kept in stock. Accessiry inventory for the guitars seemingly slow to be replaced.

I called Guitar center and was looking for a mic 🎤 that I desperately needed to open my business. I had two that were on back order so I needed to see if any were in stock. I was first told the mic I was looking for was not in stock according to the computer on hands. I asked if there was a similar mic that would fit my unit, I was transferred to Sarai. Not only did she find me the mic I was originally looking for, she took my name and set it aside for me. I came and asked for her and she got the mic and helped me check out quickly. She was AWESOME!!

Good place but guitar maintenance guy not there most of the time, I went twice and he never been there:(

The sales reps here are sweethearts, knowledgeable, and kind. Im surprised we actually had a very good experience, compared to the pretentiousness of most high end places, it was actually pretty chill. I definitely recommend to search this business first for your musical needs.

Not one time did they have what I wanted in stock. Cool drum room though.

Friendly and helpful. Support your local businesses when you can.

Helpful people helped me find a book with a song called spirit in the sky, they were great, very friendly and great atmosphere, great stucock

Went last month to buy a subwoofer was looking for one End it up buying the qsc kw181 went to Pro audio thanks to the representative name Malissa she helped me with all my questions and I don’t regret buying it thx to her hits hard ask for her and she will take good care of you Thank you again🙌🏻🔥🎚🔊🎼🎛🔊

Great experience the customer service was top notch, your sales person took time to answer all my questions concerning my purchase

Good store good people. Got a keyboard stand.

Dustin made my poorly-maintained guitar almost like new! He was patient with my endless questions and was honest about what I should do from here on out in regard to maintaining the quality of my instrument. I appreciated his help so much and could not recommend him more. You can and should make an appointment with him, as he is very busy; and if you do (and honestly, probably even if you don’t make an appointment) he will commit his time to giving you the best result. Thank you, Dustin!

They had what I needed but boy did they make me wait just to check out

I bought me a drum set6

Its very nice and very helpful too👍😉 theyve got every heart beat you need💓💓💓 Lol 😆!!!

Super helpful. Damian a long time employee who I also consider a friend is very knowledgeable for helping Guitar players.

I love music. They have everything

Love the store I just wish they didnt push expensive product on you. I feel like they just wanted to sell me something rather than show me something. I got a nice guitar anyway just because I believe in the buy nice or buy twice rule. But I just wish they showed me a little easier guitar to play. I love my guitar, its great dont get me wrong but it definitely wasnt for a beginners like me. But this store has great variety and nice staff compared to other guitar center so overall I give it 4 stars.

Well its Guitar center, what do you expect, its super cool, a kid in a candy shop for me I love it😃😃

Helpful staff, very knowledgeable

Covid 19 ruined this store. Upon my last few times visiting, there seems to be this unorganized/short staff issue thing going on, where all 3 times I have came, there were no employees in the drums department, actually super earie and creepy kind of (tumbleweed passes). Unable to find an employee for an answer to my question pertaining to drums, turns out there are no department specialist I guess? Pro audio stepped in to offer me some pretty, choppy, uncertain-ish answers instead of the honest opinions i was looking for prior to making a big investment. In the end, everything turned out okay (sort of....) but not feeling the whole vibe of this place anymore. Employees are great, yeah, but management of store? Wierd direction. But what do I know...

Associates are friendly and try to cover what you need as best they can. Would recommend doing your homework before going in the store. No sense in waiting around if they dont have it (or know what it is).

The staff at this guitar center were super friendly very professional I am extremely happy with my service at the store best experience Ive ever had at a guitar center!

Great service. My product got back ordered and the management was able to find one in store so I could get my guitar the same day.

Placed an order for curbside pick up. Store called me once, didn’t leave a voicemail or email. Called them over 10 times throughout the day and did not respond, even the customer service rep from the national line couldn’t get ahold of them. I can understand there are delays but this level of incompetence is inexcusable. Customer service representatives where kind but not much help. They can only do some much when a store is not responding to any calls or emails.