Best experience of my life shopping at the San Clemente Outlets Spirit Halloween

I found an among astronaut helmet and it ruined my day

They have the worst customer service! I bought a jack skellington mug for my sister and it broke in half during transit. Ordered another one through an associate over the phone but they didnt have anymore, canceled the order and didnt notify me. My sister shipped the broken mug back on October 16th, they claim they still havent received it back. Ive been calling weekly, they dont notated my calls and claim they sent an email to their warehouse to check. Once they verify whether they have it or not, I should receive an email which I havent; its been two weeks. Im on hold for long wait times, I never get a call back and today I was on hold for an hour and no one answered. You cannot be that busy, get your act together.

I wish I can leave it on zero Stars so I called them to see if they have a product on stock so they have a answer machine saying press 1 for this press 2 for that blah blah so I press 1 and the Machine said please wait your estimate wait is 40 minutes really 40 minutes on hold what a joke it wouldnt kill them just to answer the phone and say thank you for calling Spirit Halloween how can i help you answer the question I know they have a machine they never answer the phone and obvious I wasnt going to wait 40 minutes so what I did I went to the store and there was barely any people in there maybe like 4 then I called the store while I was inside and guess what the machine answer again your estimate wait is 40 minutes I call this pure laziness they can pick up their just pure Lazy