Absolutely LOVE this location and the entire team. Romeo (the manager) is extremely, patient, accommodating and knowledgeable. His entire staff was friendly and attentive. I had a nightmare situation I was deadline with trying to switch carriers. The problem was NOT on their end, and still they went above and beyond to help me.

The only two employees working tonight at 07:00 were talking sports and having a good ole time. There were multiple people waiting in line and those who were waiting left. I was told it would just be a “bit”. A bit turned into 15 minutes. No transactions were being made upfront. I left the store and called them about my inventory question. The worker than said he would check the back. I could see him through the window just standing there for 15 minutes laughing.I hung up called again and he got an attitude saying the item isn’t in stock. He didn’t even check! In the time I stood there I watched 12 customers leave the store angry. Great way to run a business! I found the item in question at the T-Mobile across the street. The potential customers who left were getting helped by the busy workers across the street who greeted and were working with a sense of urgency. I will be contacting corporate!

Amazing service Jordan was more than polite and helpful for switching our phone to T mobile.

There was one man who was extremely rude to us. I understand its COVID but there is a nice way about going and reminding people about keeping our distance. Need to improve their customer service skills. Dont treat us like criminals.

The manager Adam was refusing to return a phone that we were told could be returned to any TMobile store. The are strucly retail at this store. No repair. Adam didnt do the return until I sat on the phone with TMobile to cancel my service. They arent interested in anything that resembles customer service.

Needed to get off my ex-girlfriends plan and onto my own after she gave me a phone. Two reps basically told me their was literally nothing they could do and tried finish our interaction and get me out of their store as soon as possible. Trust me I have worked service since I was 16 (now 28) and I know what this looks like. Jason swoops in and lets me know that there is nothing we can do with my existing phone and Ill have to drop $700 on a new phone, but my monthly cost will be free since I was getting put on a business plan. I was okay with spending that $700 the whole time and I spent another $200 on a Bluetooth speaker, all I needed was someone to explain to me what the heck was going on and what my options are instead of just trying to rush me out the door so they can go on their smoke breaks or whatever! Thanks Jason!

The employees at this store have no customer service and dont even know their own system. Went to get some assistance with my phone thats is constantly going in to roaming and the didnt help or even look at my phone. Stay away from this store

A good store. The people working there are helpful. We decided to go away from Sprint period because of the bad reception at our house.

Came into this Sprint Store as I needed to switch phones that I previously purchased. Even though I did not buy anything, Benton provided excellent service and had great conversation for the brief time that I was there. He was quick to switch the service from one of my phones to the other. I am in the customer service industry, and Benton was polite, down to earth and real with his conversations. Truly exceptional.

Horrible experience. Horrible billing system! I ordered two phone there and visit 5 times to make my bill right. Actually, not sure yet. The salesman does not help. If you have choices, avoid this company. You think get good deal, you will pay it in another way.

I don’t think I could say enough good things about this store and the employees. They have been beyond helpful in helping me port my lines over from another carrier that I was not too happy with they went far and beyond my expectations their customer service is impeccable all the staff works together you could definitely tell they are a team if you’re not happy with your current carrier or looking for new carrier I highly highly recommend the store especially Jason Mallery and one of the managers Anthony. Helping me took a little longer than expected and they were very patient and explained everything to me never did they make me feel like I was putting them out for staying extra this is a top-notch team this place deserves 10 stars.

If you want to see a group if able millennial men move like ole people from a elderly home this is your store! I get in and out of the DMV faster hands down and everytime. Other than that very knowledgeable group of slow dudes.

On top of being extremely lazy, the knowledge the employees have at this store is close to none. I came in and spoke with Carlos and he gave me no help. He just watched me try and handle my situation with Sprint customer service on the phone instead of helping me out. I was at the store for almost 2 hours!! The store manager was right beside him and still I received no help. I had no help from either of them and they both knew I didn’t have a long time since I am deploying Sunday. Instead of spending time with my family before I leave, I spent almost 2 hours at sprint calling customer service because the employees were lazy. I came to the sprint location on Pomway Rd and I am relieved to say that my situation was handled. The employees at Pomway we’re unsure how to help me at first but instead of turning me away, they tried every possible measure to assist me. How could a corporate store not help me but a mom-corporate store helped me in less than 10 minutes.The sprint store at Carmel mountain should take note on how to give good customer service, especially Carlos. Utterly unsatisfied.

Phenomenal customer service. Barely got in the door and I was greeted. Quick and efficient

This location is extremely helpful and they offer the fee stuff that they dont advertise I have been a customer for a long time and they have always helped with every prob.

I was originally apprehensive to visit this location due to the bad reviews, but I’m happy to say that I had the best experience at this store. The customer service was great. Josh helped me upgrade my phone and he was so helpful and the process was smooth. I am very happy with the service I received at this location.

I needed a new SIM card for my new phone and Prince helped me out even when I didnt buy anything. He was very quick and got me in and out of the store in 5 minutes. He explained everything as the phone was updating and answered all of my questions. If i ever need anything else with regards to Sprint, I will be sure to return and ask for Prince.

Clearly the associates on this store are not informed about the policies of cancelling lines. They lie to you about getting a new line and assuring you THEY will cancel as soon as you turn in the phone. Do not come to this store, not only are they hovering like hungry seagulls trying to sell you something they will lie to get you on board.

Excellent Service & very helpful in setting up my new account !!

Very nice selection of phones and very nice customer service. I worked with Will he was helpful, not pushy and gave multiple options.

I have been a Sprint customer for over 15 years and have been to this store many times. The crew presently running the store provide the worst customer service I ever experienced. They kept me waiting for over 30 minutes, while there was one other customer in the store.

This store doesnt know anything about their product. I prefer talking to Sprint customer service first before going here!!!! to the manager of this store.. if you care fire all of your employees or maybe you can review your own business!!!

Employees are deceitful or uninformed. Lied about my account cancellation. Stay away from this store, stay away from Sprint for your peace of mind.

I have been a sprint customer at the Carmel Mountain store since they opened and I have always received OUTSTANDING SERVICE in every capacity. The store manager, Grant, has always been willing to go the extra step to proviide exceptional good customer service.

2/8/21-The most incompetent and unpleasant staff I currently know of; across the street, fortunately(at the independent T-Mobile store) they are capable of porting over numbers and selling you a flagship phone- the initial goals. Devon insisted my number could not port from Att, then sold me a different phone than I asked for, refusing to go grab the other one when it pointed it out and insisting the one he was holding was the latest and greatest. I called the store back right after I left, noticing no sim tray in the budget phone in the box theyd actually sold me, so I couldnt even use it. They then refused to take that phone back, even though it hadnt ever been turned on or used.a Across the street T-Mobile by saks 5th ave was my next stop. They ported the number with no issues and sold me the biggest fanciest phone they had- the same afternoon as the other store botched both.2years ago-This is the miniature dmv...deceptively short lines mislead one to believe they arent going to spend an hour or more there everytime and finish with not everything squared away-exactly like the dmv.

Wish the different phone companies were more competitive for better savings for all of us phone addicts

No one here is trained. I went in last week to trade in 2 iPhones, the employee didn’t know how to process it. I went in again today, different employee, and she didn’t know how to process the exchange. I wasted 45 minutes today and still have 2 iPhones that I would like to trade in. Why are these employees on the floor if they are not ready to perform simple tasks? Or at least supply them with some step by step guide. Awful! Time to find a new provider, I’ve been with Sprint too long.

The customer service is really rude and missbehaveThey are all fraud. Don’t stuck in thier fraudThe worst experience ever

I have to rate it THE WORST service ! The guy there is extremely mean. He simply tries to irritate people and get the customer away, so that he does not need to take care it. Not listening, no explaining.

Not happy at all. The man behind counter was fine, but the process is went through just to get denied and walk out with no purchase was bad customer experience. Went through a credit check, and even though I have 2 forms of ID, one being my SS card, I was made to answer about 10 questions which where super confusing to verify it was me . That took loke 10 extra mins. Then Sprint employee told me I was declined for service and would get a letter . Ok thats not their fault, fine, but then I ask about prepaid plans and litterally there is nothing. So Im forced to leave Sprint, a phone store, with no phone !!!!! Man... What a weird and unsatisfied feeling. I chose Sprint over like 20 other options .

Horrible customer service. There were 2 sales associates and they were more interested in talking to eachother than helping a potential customer. Waited 25 minutes to get help and never received it. When a LG sales rep walked in I was completely overlooked and the sales lady proceeded to help the LG rep. Never once asking me what I needed. Walked out after that.

Went to the store a total of 3 times to switch, one of them just to double check something. I worked with the store manager each time, he was really easy going and helpful. There were a couple small delays getting everything setup, but I took advantage of 3 deals that really made the switch from Verizon worthwhile:1) 50% off my current plan, while this was based on Verizons stock plan (I was getting a couple discounts before), it was still $15/month for unlimited call+text and 1GB LTE data which was $5 cheaper than what I was paying at Verizon. A big difference was, there are no overages (Im not sure if Verizon charges for overages, but I verified that Sprint does not). If I exceed 1GB data, it just slows down to 2G speeds with no extra charge (I only really use maps and email, so this is perfect for me).2) Sprint covered my switching fees, which included the ~$400 balance on my Verizon phone payment plan. Not only did they cover it, but I got the Amex gift card about a week after I signed the service contract. The way it works is, you need to have your current phone in good working condition (this seems to be really flexible though...), you bring in an invoice for closing the line, or a current bill showing the remaining balance of your phone payment plan. The Sprint guy scans the copy and sends it in, then Sprint mails you a postage paid rush delivery envelope for you to mail the phone that youre paying off in and you just drop it off (I think it was UPS). Once Sprint receives it, they mail you an American Express gift card that you then use to payoff your current provider. This sounded like it would take a while when I heard about it and I was a little concerned that it may not come before I owe my next monthly bill to Verizon, but the entire process from start to finish only took about a week and a half.3) Sprint (currently) has a refer a friend deal going on where, if you know someone who uses Sprint, you and them can register as referral and referee on Sprints site and each of you receives a $50 American Express gift card. My friend and myself filled out the referral forms about a week ago, and Ill admit we havent received the gift card yet, but Im hopeful after #2 was so painless that it will come soon.I can only speak for the store manager and Sprint corporates responsiveness (although I saw one other employee that seemed extremely knowledgeable and helpful), but my experience at this store was phenomenal compared to the service Ive had at the couple Verizon stores Ive been to (the Verizon stores Ive been to really made me skeptical on trusting anything anyone says at a phone carrier sales store). Im not sure why all the other reviews are so negative, but I can only guess that typically only people with negative experiences tend to post reviews about places like this...?

Really poor customer service and so dull. Would definitely not recommend going here and wasting your time.

I have been in this store a number of times and always have the WORST time. There is never anyone in the store, so youd think the sales associates would be more willing to help you. One girl needed to work on my phone so I unlocked it and handed it over and she proceeded to go through my phone, commenting on my text messages and emails, and Im all for joking around, but this was SUPER unprofessional. At another visit I was trying to decide whether or not to reactivate an old phone or purchase a new one and the girl said that it was more work for her if I purchased a new one so I should just reactivate my old phone. Another time I called to ask a question because the website was down and I could not check on my account and the man that answered said he couldnt help me, I asked if he could just try to bring up my account and he said he already knew he wouldnt be able to answer my question by looking. I hung up and called another sprint store and they pulled up my account and answered my question right away. DO NOT GO TO THIS STORE. I really do like Sprint, but every time I visit this store it makes me consider canceling my service with them. I now try to call online or customer service with any questions or visit the Poway store.

Even though its the closest location, Ill go out of my way to go to a different one. The guys here were rude, unhelpful, joyless and unpleasant. Boo!

Unbelieveabe, they didnt submit my cell phone trade, I had to go there 3 times, and still my account it missing the plan for discount. Frustrated and wasted my time

8> Cool, Thank You for awesome service 8> :D ^^ ++

Horrible. People there are rude and snobby. The manager was chewing gum while I was waiting. I ask him if I can get help with my phone after sitting there for 30 mins, and he says to come back tommorow

The tech guys in there are great! Always come in with a problem and come out with a solution.

The men who work there offer awful customer service. They all seem very friendly with each other, but not with their customers. Im changing my service provider asap! Thumbs down 👎🏼.

Horrible customer service! Called and they asked if I could hold for a minute. 20 minutes later I hung up and tried again and got right through. The jerk I talked to said they were busy and didnt have time to take my call. Wish I wasnt stuck with Sprint!

Benton gave me excellent service.

Looking to change my service, but I saw the review by Gonzalo Sanchez who said the customer service was horrible. If there is no customer service up front, I cant see expecting it later. Ill pass.

I always get what I want there and they r all friendly to me.

Very quick and helpful staff.

Really bad service. Employees are poorly trained.

Poor customer service!

Initially I rated this store THE WORST CUSTOMER SERVICE EVER that was about 2 months ago. And its still the same (second visit) :)

Employees werent really interest in getting our business.

Just okay, ive gotten mixed help at this store.

Horrible unprofessional employees and managers. Dont go here. They dont know anything and pretend and lie. Go call sprint headquarters and complain about this store horrible performance

Verizons better

Rude people and weak customer service

Ben was helpful

Qualified Sprint sales associates.

Great deals