Service reps were courteous, knowledgeable and efficient. Daryl provided service recommendations and I did not have to wait long for the work to be completed. Satisfied customer!

Sean was awesome. Super chill and laid back but was very thorough and understanding of the transmission issue my car was having. He coordinated super quickly and got the part transferred in from Florida to have my car up and running 3 days before I had planned. People like him give me confidence that there are still egnuine people willing to help for the good of the customer. Awesome work Sean! KM Infiniti is lucky to have you on staff!

Thank you Gilbert for your expertise in all things Infiniti and beyond.I have trust in your advice and ability to know what are the needs of my vehicle.

If I could give them 0 stars I would. I scheduled an appointment with them because I’ve been having sensor issues where my car won’t stop while on pro pilot assist. They guaranteed me it would be driven and tested out. Well. I take my car in. The service tech takes it for no lie…. 5 min and comes back says it’s fine. He said he drove it on the freeway and roads within 5 min. In total they put in 5 miles in my car. He then comes back and tried to sell me on an alignment. I had just done my maintenance no more than 2 weeks ago… and have been taking my car in every week with this issue. They wouldn’t even tell me what kind of alignment it needed… Now I know how this works… I do car sales and I know service sales lol. They kept my car for 2 days and didn’t do anything to it…. I live 45 min away. What a waste of time

My wife and I came in to test drive the 2021 Q50 Red Sport and Austin was very, very helpful. He knew his inventory like the back of his hand and have very great insight about Q50’s competitor models. I would HIGHLY recommend going to Austin for your next purchase!

This was a decent experience. This is the first time I had my car serviced there. Compared to Scottsdale Infiniti or Coulter Infiniti in Arizona, it’s definitely not as nice or as “luxury.” I just expected a loaner (as every dealer I’ve ever used in the past 7 years has always had one ready on arrival) they didn’t have one — which was fine. I shouldn’t have assumed anyways. I was able to work from there for a couple hours. Waiting area didn’t have all the amenities like the other ones but it was clean and comfortable. My service tech Sean was excellent. Very clear and accurate on cost and time.

This is a top-notch dealership. I have received exceptional customer service from Gilbert for over a year. He always takes his time to explain the service(s) to be performed, answers all questions and provide honest timelines as to when my car will be ready. He is one of the best.In the past year, my husband and I have purchased two cars from Isaac at this dealership. He has been fantastic to work with. He is knowledgeable, friendly and both experiences have been with out pressure or stress.I highly recommend Kearny Mesa Infiniti. When we are in the market for another vehicle for our family, this will be the place we go to first. Great customer service in both sales and service and fair pricing, as well.

I came in for an oil change. I was greeted pleasantly and given an estimated wait time. While waiting in the wait lounge, I was able to get some work done using the free wifi and comfortable tables. My car was ready within the estimated wait time. The service rep shared some issues that should be monitored and I was on my way.

Excellent Service. We always work with Darryl Hern. It is hard to beat the level of service that he provides. He is ALWAYS courteous, very well informed and trust worthy. We have been taking our vehicle for all services at this location since we bought it about 5 years ago.

I’ve been taking my cars here for over 7 years. They never try to oversell me on services and explain everything thoroughly. Gilbert is very knowledgeable about what’s needed and has no problems fitting me in for service even when I call last minute because of my busy schedule.

Literally the best experience I’ve ever had at a dealership in my life. I recently purchased a new-to-me Infiniti Q60 and I took it in to make sure it received it’s 60k service. While this was the most expensive routine maintenance I’ve ever had on a vehicle it was also the best. They went over my vehicle and completely reconditioned it and detailed it! They definitely made my introduction into the Infiniti brand an impressive one.

The location is great the sales staff was super helpful even though I was looking for the parts department.

Was called when parts came in, didnt need an appointment to have glove box closing mechanism changed. Work done within the hour as promised. Decent price. Pleased with service.

Amazing experience with the whole team at KM Infiniti! Highly recommend Brandon in Sales. Just got a new QX and they were willing to give me top $ for my trade.

The customer service is outstanding. The wait is short. Also the knowledge that Darryl Hern has and the way he explains the problems is very professional, I can understand what is needed. Every one is friendly professional and very helpful.

Darryl is the only guy I work with since I bought my 2017 Q60. I really appreciate his kein eye and professionalism. He brings items to my attention that I never notice or realize and gets it fixed. He helped me get the max out of my maintenance plan. Already thinking about how much I would miss working with him now that I moved out of San Diego.

My husband and I were extremely happy with the great customer service we received. Everyone was courteous and extremely helpful. Gilbert was excellent to work with. He kept us informed and he is extremely friendly. I would definitely recommend their service center!

Great Service! Sean, was very informative about the process from beginning to end and my car is running like brand new. I will never take Midnight anywhere else!

Another satisfied customer. Just got my second Infiniti and I am so happy. The service was great and the people are so friendly. Thank you Anne and Sam. Ill be back. 🥰

Absolutely amazing!! Adam and fellow team members worked their best to get me in the shop and back on the road as soon as they could with amazing work. Had to get a belt replacement and rear brakes done, couldn’t say anything better than the best service! Constant updates on what was being done and what needed to get done. Just to top it off, a complimentary car wash to leave my car looking better than how I brought it.

My experience at this dealership has been nothing but positive, great place! These guys know what theyre doing and will go the extra mile in a friendly and relaxed way. Theyre very informative and patient when explaining the services needed. I wouldnt take my car anywhere else, this place is great! ADAM IS THE GREATEST! Thanks for being good at what you do Kearny Mesa Infiniti.

5 star service should always be acknowledged. Great experience today! Much appreciated.

Made the service hurdles a breath. Determined the necessary fixes while I was waiting in a room equipped with WiFi for internet connection. And after sharing a review with the necessary service, provided paid Lyft for bringing me back home. Very convenient and very friendly service.

Saw the car I wanted online. Dihn reached out next morning and 2 hours later I was driving off off the lot. Dihn was amazing, he made sure my needs were met and was amazing to work with. Gilbert in Service awesome too. I highly recommend Kearny Mesa Infiniti.

Darryl at Kearny Mesa Infiniti is the best service representative I have had the pleasure of dealing with. Great job Kearny Mesa Infiniti!!!

Super happy with my service experience at Kearny Mesa Infiniti! Easy from start to finish and look forward to my visit!!

I took my Nissan Altima in to Kearny Mesa Infiniti for new tires and alignment. My service writer was Todd. He did an amazing job! He was friendly and knowledgeable and got my car in and out in a timely manner. Everything went very smoothly. I will definitely be coming back to this dealership for service.

Adam and the team are very helpful and nice! They quickly took care of the issues and walked me through the problems. They were not pushy, but wanted to help me make the right decision on the maintenance that needed to be done. I even left after the diagnosis to price compare, and then got quotes higher then theirs- so I went back and no questions asked they were happy to help! Definitely will be taking my car here as the new home base for servicing.

Was told Id be the first one to look at a used vehicle as it was just traded in and it had not hit the lot yet, but as soon as it arrived Id be the first to look at it. Got called that the car was on the lot and told them I would be there shortly. I drove 45mins to look at it, just for the GM to sell it to someone who was looking at another vehicle and DIDNT EVEN KNOW THE ONE I WANTED EXSIST UNTIL IT WAS PULLED OUT FRONT WAITING ON ME TO ARRIVE TO TAKE A LOOK.....aside from the terrible management call....HUGE s/o to Brandon for his professionalism, outstanding knowledge and help, I know this was not his fault as he did go to fight for me, but huge lack by management on this call....guess they got the sell though.....

I am extremely happy with my recent service! Sean went out of his way to help me multiple times. I brought my car for service regarding a warning message about a daytime headlight and a malfunctioning sunshade for my moon roof. After finding out the sun shade was not covered under my extended warranty Sean advocated for me and was able to cover the cost of the very expensive sun shade. At first the mechanic could not make the warning message for light reoccur however, when I picked up the car and Sean drove it to me he noticed the message pop up and was able to take to it to the mechanic. Next, I was told that the very expensive light was not covered under my extended warrantly. However, after I pointed out that I previously brought the car in (when it was under warrantly) for the same issue Sean once again after multiple tries in multiple ways to get this service also covered for me. I am so happy with service I have received both from Sean and from Infitinity in general that I will not only be a customer for life, I will also tell all my friends and family about the wonderful service provided by Infinity!

The only place I take my car! These guys are the best!

Ever since I have owned first Infinity, the service at this location is always been outstanding.

Experience of acquiring a new car is more difficult than any other time. At the Kearny Mesa Infiniti we have received an entirely different and positive experience in returning and trading a leased vehicle to a new one.We have had several Infiniti products as Infiniti repeated customers and the few latest ones have been through the same Dealership. The service and warranty issues have always been resolved at best and par with excellent reputation of Infiniti products.At this time due to lack of availability of all cars and in particular the one SUV model that we intended to lease, the shopping for a new SUV was a hard task.Thanks to efforts and dedication of the management at the dealership namely Sam Cena and his team, Nader Ostad The sales manager we could reach a favorable deal in acquiring exactly what we needed. Sam Cena went way out of his way to assure meeting all all our expectations.Also thanks to their sale associate Parham for arranging and delivery of the SUV and full explanation of all functions professionally and kindly.

The best service staff in the business. Thank you Darrell!

Great service prompt and kept me up to date while waiting for my car.

Efficient service and good availability of loaner vehicles make maintaining my Infiniti simple.

I did get checked in before my service person was able to get to me so I did appreciate that. The person who helped me through my visit was very nice and helpful to me and my partner and answered all of my questions honestly great service. Definitely going back.Service needed: dashboard lights on: Check engine soon light, tire pressure light, master warning light.Time spent: 1 hr. 55 min

Experience with service was nothing short of Amazing thanks to Darryl Hern. My car had a check engine ligjt and needed an oil change. Darryl and KMIs expert technicians took amazing car and me again. Thanks Guys thanks Darryl!

Very professional. On time, neat and complete.

NOT A HAPPY CUSTOMER:When we bought our infinity QX50 in 2017, we added 3 yr (30,000 miles) service package at an additional cost close to $3K. Due to Covid, we havent used our car much in last 18 months. I called Infinity early Jan 2021 to check if the service package is still holds good if I bring car few months later. I was told I can wait until 30K miles and bring the car for service.Couple of weeks ago, when I brought the car for service (at 30K miles), I was told we no longer covered with service package. Infinity mentioned me that whoever I talked to in Jan, they gave incorrect information.Guess what, I ended up paying $575 for service. It would have costed less than that if we got correct information from them in Jan. They dont take any responsibility for that.I gave 3 rating becoz the asscoiate who worked with us that day tried his best to reduce the cost of the service by applying bunch of coupons.I started to think that Kearny Mesa infiniti is expensive, & ripping the customers. Will have to find another car service center for future services.

I have taken both of my vehicles (a 2015 Q50S and a 2015 QX60) to this dealership for all service and maintenance needs since they were originally purchased.While the service for the vehicles is always good, my most recent experiences have been disappointing. After having a bad run of luck with picking up foreign objects in tires (on each vehicle, though spread out by several months), there was no concession/consideration given to extend the road hazard warranties on the new tires I purchased through them due to reduced driving as a result of COVID. While not everything should be attributed to COVID, tire road hazard warranties are generally based on mileage and wear on the tire, as opposed to an arbitrary timeframe. When I got a flat on my Q50S, I was about a week outside of the one year warranty, which resulted in being charged for half the tire (as it would have otherwise been free). Of note, at the timed the tire had something in the neighborhood of 5-6k miles on it. Months later, the QX60 picked up a nail, and this was greater than two years past tire installation (though the tires themselves had less than 9k miles on them and close to original wear on the 65k rated radials), which resulted in a full charge for the tire. Given the low mileage on the tires in both situations, I would have expected more consideration in terms of warranty support.Separately, I had a particularly poor experience the last time I took the QX60 in (which was the tire I just mentioned). During the standard multi-point inspection, two “critical” issues were identified, but neither was reported to me. Of note, I sat in the dealership as the tire was being assessed and replaced, and I was spoken to multiple times about the status of that repair. I only learned about the multi-point issues after I got home and reviewed the emailed report. Even more conserving than the issues that were identified, the service representative noted on the report that “customer declined service”. So, not only did I fail to get notified of the issue, the Service department went so far as to decline the service on my behalf. Of course, if either of these problems worsens or causes a secondary failure, this report will be referenced when they refuse to cover the additional issues/damage. Comically, one of the issues that was identified was a torn rubber boot on a lower control arm linkage, and as I was in the dealership with my car in the air for tire service/repairs, I would have likely opted to have the problem corrected to save both my time for waiting and potentially some of the costs associated with labor.In summary, the work has been good, but the lack of warranty support coupled with poor service experiences lately may push me in another direction in the future.

This for some reason is under my wifes name, versus me, Gary Hogue.My recent service by Darryl Hern was outstanding in every respect!I will continue to use Darryl and Kearney Mesa Infiniti as they always give superb service!Thank you,Gary Hogue, US Navy Retired, LDO

Great experience with the dealership!!!The Infinity Q60 is a beautiful car.

Loving my new QX50! so smooth and super fastWe worked with Brandon Weast and Parham Davoodi. Both were extremely easy to work with. No pressure, great energy.Well be back!Thank you!!

Initially came in for oil change service. Airbag light was on and they diagnosed it quickly. It was a major repair but Darryl my service advisor advised me to call Infiniti consumer affairs since problem was close to a recall issued for my vehicle and they fixed it through dealer. I would recommend Kearney Mesa Infiniti for any repairs on Infiniti vehicle necessary.

Excellent service! The dealership provided me with a loaner car during a big fix. Initially came in for a turbo leak but came out with a few more separate repairs covered by the warranty. Adam even gave me a call to provide detailed information on the repairs.

Had to have my engine and turbos replaced in my Q50. Once the parts arrived, it took less than 3 days for the repairs to be completed. Much faster than I expected. Gilbert kept in constant communication through the entire project, and was absolutely great to work with.

Gilbert is more than helping, actually caring for customers and their needs !! This place is organized and professional all around. Highly recommended and appreciated.

This dealership truly takes care of its customers and in a timely manner too! After my first experience, I was not too sure about dealership itself. But after 4-6 different visits, this dealership changed my previous opinion and earns its 5 star rating from me. After owning 5 different Infiniti’s I’ve never felt like I could go to a dealership to get work done. But this dealership makes me feel like my car is in good hands. Thanks to Gilbert for always being attentive and helpful.

Brakes were making a little squeak. Dropped in without an appointment. Gilbert took a quick look at them but couldn’t make a good enough check so he brought it back and put it up on the rack and the shop pulled the tires and checked all around. Still have plenty of pad and no hot spots on the disks. Total time about 30mins. A job well done again. Have never left here disappointed.

I have been taking my Infiniti FX35 for service to Kearny Mesa Infiniti for around 10 years. As always the service was excellent. However, what was top notch was my service representative Adam. Adam has assisted me on multiple visits to Kearny Mesa Infiniti. He is always professional, energetic, respectful, and a great communicator. Thanks Adam.

I walked in on a Thursday to test drive the Q60 red sport and was directed to speak with Anthony. After a few minutes he got me in the white Q60 with beautiful red interior. After test driving around for about 10-15 minutes and falling in love with the car, Anthony gave me some information about leasing and financing and I went on my way to talk to my family and get the finances in order. Never felt pressured to buy or choose on the spot like my past experiences with buying a new car. I contacted Anthony the following day to inform him I was waiting on my pre-approval, answered some questions that I had about the car that I forgot to ask during the test drive and that I changed my mind on the color of the car and went with the red and he even got me the one with the black grille and vents! I returned Saturday morning with a check from my bank, however he told me I was approved with them for a better APR (0%!). Waited a little bit longer to speak with JP their finance guy and signed the papers and I was on my way. I never spent so little time at a dealership before and yet never a much better experience! Anthony and his team were a dream to work with.

Great service experience. Quick, helpful, efficient.

Adam did an EXCELLENT job with the service on my Infiniti Q50 Hybrid. I made an appointment for my 70k mile service. In addition to the service, Adam took the time to go through my vehicles service history and recommended an optional Differential Service, ATF Transmission, and Engine Coolant Flush. I opted for the service as it was due. He included the 50k mile club discount. In addition, my run-flat tires were also due to be replaced so I replaced all 4. They had a Buy 3 get the 4th tire free special, so I also decided to replace the tires and go with the four-wheel alignment. I am very satisfied with the service. Adam also provided me with a loaner car that I used while my car was serviced. All in all 10 out 10 experience. Adam did a FANTASTIC job in explaining the details of each service item and reviewing the information with me before and after completion. Lastly, my key fob battery was low so Adam swapped that out for me as well. I highly recommend Infiniti of Kearny Mesa to any that really cares about the maintenance of their Infiniti.

Very very good experience at KM infiniti, as alwaystook my car in at 7:30 am for some rattling noise issue. Adam came out quickly to assist me as soon as I arrived, and within four hours, the problem (fan belt) was fixed. Very quick and efficient and courteous

I had a bad battery and Darryl got me in and out in less than an hour. Great Job.

An interesting experience. I had a warranty claim that the dealer stated was covered but the regional Infiniti rep declined. The dealer then told me they were powerless to overrule the regional rep. I then got jerked around by Infiniti Consumer Affairs with no solution. I then reached out directly to Infiniti senior management in TN and low and behold, the issue was fixed within hours and the dealer called me to bring my car in asap to get it fixed. Ultimately it was all taken care of but the dealer should have pushed harder on Infiniti Corp to get the same outcome I was able to by going up the food chain on my own. I unfortunately had to do their job for them and the result speaks for itself by me doing so.

Been going to this place for more than a decade now and the service Ive gotten was always phenomenal. Highly recommend.

Great experience with Parham, Annie and JP. Professional, courteous, and all went the extra mile.

Not respectful of time, did not complete the job in time. Also even the car wash was suboptimal. Wonder if the service I got was even worth the money.

Dinh is one of the best salesman. I have ever met. Great Service and knowledgeable.

Adam is amazing. He always does a great job getting my car in and serviced quickly. He is very good at telling me what is wrong with the car and prioritizing repairs. Highly recommended

The service manager and the rest of the service crew were very accommodating and willing to take care of my service visit. They communicated with me every step of the process from shipping the parts to the point they got installed on my new Q60. Professional and Courteous. If you’re bringing your car for a proper service you can rest asure it’s in good hands.

Really great communication. Customer service and assistance Helpful. Friendly. Reasonable. Ok d go again anytime

Just bought a new Infinity GX50 at Kearney Mesa Infinity.Excellent buying experience. Brandon Weast, was totally professional and Friendly.Extremely knowledgeable and allowed us plenty of alone time to look around and consider. Gave us all types of looks at different options for Financing.Totally the best car Buying experience I have had!5 stars easy!

Great customer service and friendly staff 👍

I had a great experience purchasing a previously owned vehicle at Kearny Mesa Infiniti. Staff was very friendly and accommodating and the experience was extremely smooth. We are so pleased with our new vehicle! I would recommend Kearny Mesa Infiniti to anyone.

Tire issue was handled promptly and professionally. Darryl in services made sure we were taken care of. Thanks.

Really appreciate all of the assistance I get from everyone at the Infinity Dealer. Thank you and keep up the great work.

I can not say enough good things about the customer service and care at Kearny Mesa Infiniti. I have been taking my car there since we purchased it. All of the customer service representatives are great but Adam the Boston guy is my goto person. He always looks out for my best interest and guides me. Within 30 minutes the team can usually tell me if the car needs to stay for a longer period of time and they immediately give me a loaner car. If not their is space to work without to much problem.

Darrel is simply the best. ( Service department ) I have been coming here for service for the past 8 years and I always have the feeling of 100% satisfaction every time I leave the building. Amazing staff, knowledgeable and friendly.

Isaac Kimball Was who I went through for my carHe made it an easy hassle-free experience! From being greeted at the door down to the finance department with JP MunozIm sending anyone I know to them if ever in the market for a car, thank you all for the fast hassle-free experience

Provided great customer service and kept me updated with everything that was going. Really appreciated the service they provided and loved the fact they were able to work around my work schedule too.

My service representative was Adam. He was amazing! He was respectful of my time and very courteous. I had my breaks done and they did an amazing job. Highly recommend.

Normally I would give 5 stars, but 27 Apr 2021 I did not receive the service I normally get. I did not get the inspection report that normally comes after my oil change or my receipt. I was also not asked if I wanted normal or synthetic. When I go to the kearny mesa nissan dealership for service I am greeted at my car, used to be this way here but it seems like it is no longer the way now.

Even though I have a late model Infiniti, I always feel comfortable bringing it to this location for maintenance. Might end up paying a little more than some of the local auto shops, but peace of mind goes a long way:)

I like taking my car to the dealer for an oil change, but thats about it. The reps there are straightforward to work with. They do a good job doing an all around check on the vehicle. They also wash it every time which is nice. When it comes to the 30k/60k service, seems like a rip off to me. Ex. They wanted $280 to replace the serpentine belt. Anyone with a breaker bar and $30 belt off amazon could do it in 30 min.

Gilbert was very nice and professional - my appointment was at 0900 and I was cared for on arrival at 0857. The time frame given was 60-75 minutes and my car was ready in 60 minutes - washed and gleamingAlso noted is that during my next visit, the brakes will need attention - Gilbert discussed this with me in detail so I know exactly what to expect for my next visitThis experience is completely in keeping with my previous visits - everyone with whom I have interacted with at Kearny Mesa Infiniti has been very caring and professional - also, the waiting area is clean and comfortable -

I car dealers hopped in two weeks in San Diego area. Started at Escondido Infinity, Mercedes Benz its next door neighbor and Audi and Range Rover both at Miramar Road. Took a break for two days and visited Kearney Mesa Infiniti. Kearny Mesa was the WINNER . My salesman Was Dinh. Right of the bat, we connected. His friendly and willingness to listen and understand was what I was looking for. The former dealers auraWas suspect so I didnt waste my there and beat feet away. To make it short, I drove home a 2021 Luxe Infiniti SUV that really met and suit my fancy.DINH WAS SUPERB SINCERE CUSTOMER SERVICE IS NEXT TO NONE. I WILL RECOMMEND TO MY FRIENDS AND OR SOMEONE APPROACHES ME WHERE I BOUGHT MY INFINITY.... GO TO KEARNY MESA AND ASK FOR DINH.

My first time visiting this infinity service department I worked with Gilbert Morrow. By far my best experience working with a consultant. Thank you for making my experience excellent and I truly appreciate your attention to details to all my questions and concerns with my vehicle. Thank you again!

Quick and easy online service requests capabilities with advanced text/email communication technology to keep me informed of the status, updates and ability to approve work orders. A delightful customer experience.

I had questions after purchasing my car and when I asked my sales person she answered after an entire day and kept making excuses then blocked me after. Terrible customer service and buying a car took like 5 hours i didn’t go for advice i went to buy a car.

My son is very happy with his car.Thank you Sandra Rivera for helping us and for your great customer service.God blessed you.

Everytime I go there, a pleasant experience! Thorough and quick!

Overall very happy- great car & price. Our salesman Austen was very knowledgeable and helpful. Only minor issue was we had to wait awhile to do the docs for the purchase, but they were very apologetic and it wasnt their fault.

Service is fast and to the point.Thank you Darryl for your great customer service.

This is my second purchase in a row with KM Infiniti. Always feel appreciated as a customer and the sales experience is painless! I have felt both times, that they offered me the very best value, without having to negotiate with them for hours. My last experience was with Sandra Rivera who I highly recommend. She is never pushy, very professional and works hard for you. Highly recommended.

Darryl checked me in and took notes about what I was hearing and feeling in my SUV. It didnt take long for them to figure it out and let me know what the problems were and the severity. Darryl and Tom went over the several options for service (recommendations were excellent). We agreed on what was best and one was a lower cost option that made good sense. From there, it was smooth sailing, the SUV was fixed up in no time and I was on my way feeling great about the service.

After taking my previous car for some repairs I had trust with the quality and service & care I received.Recently (Monday 4/26/2021) it was time for a change and shopped for a Pre-owned car for now. Before purchasing it was agreed with Austin & the Manager Pete the two seat tears would be fixed, and interior detailed by Wednesday(Covid-19 Reasons).Austin confirmed. Wedesday arrived and it was not finished. I understand since Im busy myself. Then later on that day I called Isaac in Finance with a couple of questions to clarify. After I double checked and Issac also confirmed he had BOTH seats to be fixed and documented in paper.Thursday afternoon comes and by this time I can no longer get the car due to my responsibilities. We then agree for Saturday am. Saturday comes and my car is now delivered with only ONE seat fixed and the interior not even wiped cleaned. Kindly let Austin know its was agreed both would be fixed. Now Im being told the 2nd back seat tear will be an additional charge.VERY DISAPPOINTING as this is where my mother and daughter will be seating. This tear will easily get bigger over time. I ended up getting the interior detailed elsewhere before getting my mother.DISAPPOINTING, SAVE yourself a NEGATIVE EXPERIENCE. Make the drive up North to other dealerships, management in this Kearney Mesa Infiniti is DISHONEST.

I would likely buy another Infiniti because of the amazing we service we get from their service center. My car just broke 100k miles. I have NEVER had a problem with it. I feel like the service team does their best to ensure I do the maintenance to keep my car working its best, without doing anything that isnt truly needed. Theyre always quick, efficient, and honest - the BEST thing you can get from an auto service department. THANK YOU Tom, Glenn, and Kearny Mesa Infiniti crew. Youre all amazing!

I definitely had a five star experience at Kerney Mesa Infinity and if I could give 6 stars to my service advisor, Darryl Hern, I would!He’s the best. Thanks

I always get great service here when I bring my car in. I am a long time customer of theirs. My wife and I have bought 3 Infintis from them.

We had a great experience with our vehicle purchase at Kearny Mesa Infiniti. Dinh Ha our sales person answered all our questions and followed up a few days afterwards to ensure we were happy and also set up our 1st service appointment. Great staff!

Kearny Mesa Infiniti and my Service Consultant, Darryl Hern are a great team. When I can make the time I will always have my OX70 serviced here. They are professional, courteous, and honest. They maintain constant communication with their Customers while in the Lounge. I own a Construction Company with several trucks and when we have our vehicles worked on we want the service provided to be correct the 1st time. I want my personal vehicle cared for the same way. Quality comes with experience and a price. Kearny Mesa Infiniti is a National Honoree.

Sean was great! When I dropped my car off he had me out of there in less than thirty minutes. He kept me updated on the status of my service and repair. I will be requesting him for my next service appointments.

They have always been courteous, and they make all attempts to keep my car running smoothly. If I am not satisfied they will take it back in and get to work as it should. My favorite service man is Darryl he will go beyond than you ask for to see that your car is in tip top shape.Laura A.

Darryl Hern is always helpful as a service advisor and is a great example of how to work with customers

Kearny Mesa INFINITI continues to provide the best service I have ever had. I got my car back today from the 105,000 mile service and not only did they complete the recommended service, they found three other service needs that were covered by my long-term warranty. Texts and calls and everything was a go. Darryl Hern is a great Service Advisor!

Excellent customer service and professionalism, and the service was very timely. I was in and out in no time for maintenance. Thank you Kearny Mesa Infiniti!

Darryl at the service desk is simply the best. Very efficient and upfront about potential costs and other issues. You can trust him to give you the right advice every time.