Daniel was great at explaining our guitars we bought and helped us get everything we needed to begin our journey playing them.

As for me i can not give this store a good rating..as of jim sutherland an frankie slandering me an lying to me. Call me crazy but wow..my life should of changed..an it still has not..frankie is problblt a decent guy..not to me. .good luck

Went in to the San Diego store to buy a new set of tubes for my VOX AC10 and was helped by Daniel in guitars. I wasnt exactly sure what tubes I needed but Daniel quickly looked it up and found two 12AX7s in stock and the two EL84s ordered to ship directly to my house for free! Daniel also got me a price match as what I found online was priced lower than what was in the store. Thanks for you time and extra effort Daniel! You rock bro!!!

Perfect, my friend bought a music stand, only but wait... no MP5 players ? Everything is digital they told us.

Staff were super helpful. Encouraged the kids to try out the instruments and have some fun.

Called this place twice today from a Guitar Center. (Talked to Kevin both times.) The same keyboard/bag that wouldve taken weeks to arrive at Guitar Center can be shipped to Sam Ash in two days. Also, their protection plan (really just an extension of the manufacturers warranty,) is much more reasonably priced than Guitar Centers. It was a no-brainer.If youre planning on going to Guitar Center, do yourself a favor and go here first.Great customer service, great layout. Also they sell tons of sheet music books. This is my new favorite place for music shopping.

Diego was an excellent sales consultant that answered my questions. He took the time to ensure that I was fully equipped to start my journey to learn guitar. I will shop here for my future music needs.Great place to buy instruments.

Their guitar repair tech, Steve, was really nice and got my guitar restrung and the action checked within 20 minutes. Super pleasant dude! Thank you!

Jake and another gentleman went out of the way to accommodate us. For what they lack in guitar inventory they make up for in customer service! A stark contrast from a mom and pop we went to. Highly recommend!

Great service and product knowledge. Alway’s the best at Sam.

Kevin is very knowledgeable. Helped me choose an audio interface within my budget to start off as a beginner. Also helped me plan out other equipment I may need in the future. Thanks dude!

Staff is very knowledgeable the guitar tech is excellent and easy to work with locations easy to get in and out of an always plenty of parking!

I bought a $200 piano and none of the salespeople told me it also needed a power plug sold separately. I was very frustrated cause I live 40 minutes away and then I come again and this is what I see on the door the second time. They closed and a lot of customers were outside upset cause no one knew they would be closed

Good, friendly and knowledgeable service workers. SEEN experience guitar player today jamming on new equipment. Like a LIVE CONCERT.

Very pleasant and helpful staff. I’ve never played an instrument and Steve was knowledgeable and gave me guidance and suggestions. Based on our conversation I booked violin lessons.

Always a good experience, from service to hosting clinics...

I had some major work done to my 2004 Epiphone SG. The Luthier, Steve, installed a graphite nut, new humbuckers and a push pull coil tap as well as a complete set up. The work was outstanding so rather than purchase a new guitar, Im keeping the 2004 as it is now better than new. Steve oiled the neck, sanded and polished the frets and adjusted the string height and intonation to perfect sound and action. Plays and sounds like a much more expensive guitar and having six distinct sound rather than three is awesome. In addition, turn around time was fast: dropped off on Thursday and picked up on Saturday. I highly recommend Steve for all your set ups and repairs. Thanks Steve!

As a keyboard player, I tend to buy more keyboards than what I need.Well, I finally have found a Digital Audio Workstation that does everything I need from beginning to end.2 things happened during that moment.1. I’m looking at some gear that I have that I don’t need anymore.2. I now want to get the midi controller that goes with my DAW.I was able to trade my used gear in, and get the midi controller I wanted by only paying roughly $20.00.Customer service and management was great, and my midi controller will ship directly to my house because it was out of stock.Thank you,

Awesome place, Alot of sweet gear and The stage is perfect for concerts/clinics. The staff is friendly and gear knowledgeable. Well organized and clean. Truly one of the best music stores Ive visited. 🙌🏻🎸🎶

Cool Place Cool People Great Service

So I went in, bored with the intention of just looking. I decided to ask some question because I am bit particular about sizing and things. I was helped by Diego, who subsequently spent three ish hours assisting me when I decided to pick up a kit. He worked with me all the way, and ensured me that if I wasnt satisfied, they would honor their return policy. I have been buying musical equipment for a long time, and I love Guitar Center as much as the next dude (this was my first time in a Sam Ash) but I have never been helped or treated better than I was today.

Helpful and very knowledgeable about instruments and gear. I also got drum classes for my 9 year old son.

It’s great seeing the store that has been well stocked and I’m not able to get out much with the current setting healthwise but I sure enjoyed getting what I needed and knowing it would be there as a guitar player! It must be really tough right now keeping the doors open so all my best to you at Sam Ash

I needed something to record a concert as my old hd recorder died. They were very helpful in helping me find a mixer that had a usb connection. It was a great solution and one I hadn’t thought of. The staff was knowledgeable and didn’t try to pressure me into buying something I didn’t need.I had a similar good experience before when buying a Ukulele. It was used, but in great shape and at a good price. I had gone in expecting to pay $1k for a Uke and ended up spending $300. So glad I didn’t just buy online, sight unseen.

Joseph was very knowledgeable & helpful. Definitely recommend this store.

The floor personnel are more attentive to customers at this store than what I have experienced at most guitar center stores.

As soon as I walked into the store, I heard a string break. If that wasnt weird enough, I then thought to myself where are all the tuners? Is everything okay?.The saxophones are all nestled neatly in the back room; brass, brushed nickel, mahogany sunset. The parking lot can see.Is it Christmas? Or am I just cold outside? Regardless, shredding thru the guitar section was where the brother of the owner must be making his living cuz theres a family vibe. In all seriousness though, Im pretty sure he lives there. The brother. In that section.All in all, Im definitely getting my money back and will be returning to this wonderful shop again in the future, with all my family and friends, too. Thank Sam Ashes!

The Staff was wonderful, more than fair on my trade.If your going to work with San Ash this is a great store.

Great staff, very polite, direct, and easy to work with. I sold my acoustic bass for a reasonable price and left with a better idea for my next 5-string bass setup. Ill be back!

Gave me plenty of time to try out and inspect a used floor model Roland kit. Staff were very helpful. It was a great price. They offered a return window. They wiped down the whole kit, packaged it up, and helped me load it. I even got a free soda. Enjoying the kit!

The level of service at this Sam Ash is amazing. I have been to this location many times over the past few years and have never left disappointed . Due to the situation going on in the world right now, the store was closed for a while, and while it was closed, my service contact expired. Most places would have stood behind the legalese of the contract and would have said that I was out of luck. Not Sam Ash!! Once the service department reopened I was able to take my guitar in and get one last setup under the expired contract and they got it done in record time. I go to this shop for all of my musical instrument needs because they will not let you down. They have everything you need including new and used instruments, repair, audio/pa, and lessons (once its safe for in person learning). I wish I could give this place 10 stars.

Excellent acoustic guitar setup by Steve, friendly, knowledgeable assistance from Dan... will def return

Well i got scammed out of $1500 when i ordered the Adam a7x bundle. Only the Subwoofer was in the box, i waited months to open the box for a new studio so i guess its my fault but I contacted Nick Palumbo who helped me order it and i guess he does not work there anymore because i cant contact him at all. Also currently scammed me out of a regent guitar case that was supposedly arriving early May. Speechless, what did i do to you? Nobody has contacted me for anything

Every time I go there I enjoy playing instruments. Helpful folks always ask if they can help me.

Sam Ash has some of the best people working here. Very knowledgeable and super friendly. Lots of sales right now. Dont forget your mask, only ten customers in the store at a time.

Lovely customer service when making a return!

I just recently started going into Sam Ash music stores. Ive had an amazing experience every time! I like that they have a guitar repair shop on site, as well as a nice selection of new and used instruments and accessories.

Purchased gear both in store and online. I was very pleased that they were well stocked on pretty much everything. Also, the dj controller I ordered online arrived within a week. 5/5 would recommend ;)

This was my second visit to Sam Ash. They have great stock, but the store is open and doesnt feel cluttered. The staff is friendly and very knowledgeable about their instruments.100% bringing my grandmothers old mandolin here for repairs.

Excellent customer service. Excellent store. Excellent prices. All staff extremely friendly and attentive. Found a guitar not available in other stores and their discounted price was exceptional. Just a great store for musicians to visit.

I love this store. It has such a great mix of rock and classical instruments. I play several different instruments and theres always somebody in that store that knows something about whichever one Im asking about. Ive never had a bad customer service experience here---if a salesperson doesnt know something (they each specialize in different instruments after all), they immediately go find the answer. I wish they had a location that was closer to me--Im not crazy about the plaza that theyre in, but Ill drive out to them just because I know that chances are good Ill be able to get what I need to do done, and have a good experience on top of it.

Great customer service. Everyone was nice.

Went there yesterday to get my Machine Head fixed as i was missing only 1. Sam helped me out like the awesome dude he is and also recommended me new guitar strings.Which took my guitar skill to the next level.5/5 will visit again

Professional, knowledgeable, and personable! Every member of the staff worked TOGETHER to ensure i received accurate information and the best product to fulfill my needs. There was no BS! They had no problem saying, I dont know, but let me get the staff member who does know!.The staff had no problem sharing their professional opinions and experiences. I asked about a particular product. They responded professionally, telling me, I am not a big fan of that product and here is why! I very much appreciated the honesty. The staff took the time to understand my goals and find product to match. They made it clear that they wished to obtain my business and my loyalty!I bought my first drum set in 1967 from the original Sam Ash location in New York City. They provided a great experience then and continue to this day. THANK YOU!

Reasonable trade in price on my Pioneer DJ controllers, and a great rap session with knowledgeable and wonderfully sarcastic, manager. This was my first time in one of the mythical Sam Ash stores and it was just as awesome as I thought it would be! This place is a jewel and I WILL be back!

Sam ash has been a staple coast to coast. The site was easy to navigate.Excellent service and shipping rates.Sam ash makes me proud to be a noo yawker......who misses 48th street!Sam ash is awesome.

Our two kids have been taking drum and piano lessons here for 4 months now and we LOVE the experience we are all having. Every staff member is helpful, attentive, and genuinely friendly. Albert and Beverly have been wonderful teachers that are positive and encouraging while providing meaningful instruction to our boys. I really cant say enough about how great this place is and how much they foster a love for music.

Today i give five STARS. this was my second time to this store i mostly go to the guitar center this store is closer. my visit as before was awesome the prices were competitive for what i was looking for. the sales people are friendly and knowledgeable . i recommend the store and will visit again.11-16-19 needed a cable for guitar another 5 star from me. Oh yes will be at the Sam Ash bash hope i win a nice dor price like a midi-keyboard or the guitar see you all there

Adolfo was amazing! We traded in a cello that wasn’t played anymore and got a guitar/amp/headphones. Adolfo was helpful and actually interested in what would fulfill our needs. Thanks Adolfo for making my teenagers Christmas come true!!!

Great find. Amazing selection and good prices. Jake was very knowledgeable and helpful. Highly recommend.

Sam Ash Music is an incredible music store. They have everything you could ever need and for me, it was an amazing experience shopping for my new performance keyboard and all the accessories and equipment to go with it. Alex, the keyboard department manager, spent time helping me get exactly what I needed. He was patient and helpful when I wanted to listen to every speaker they had in the store and he answered all my questions with ease. Even the store manager came over to make sure I was happy. I love that store and anytime I ever need anything for my music, I will be going to Sam Ash.

I purchased a guitar from Sam Ash right as California was sheltering in. They were unable to ship the guitar, so someone from the shop sent an email stating it would take a while before the guitar was shipped and asked if I wanted to wait or get a refund.Wow. Great customer service!

Great service! Very nice and helpful.

I have been searching for the right Taylor guitar for several years and found her at Sam Ash. My red, 214 CE Deluxe Grand Auditorium is perfect. The store itself is amazing with an incredible selection of instruments and outstanding customer service. Dennis, the young man who assisted me, was patient and friendly and extremely helpful. I even remarked to him that Sam Ash is better than Guitar Center. I have found a new home for my musical needs.

Worked with Keith in the percussion department and he spent at least an hour chasing down parts and solving issues to ensure I got what I needed in a timely manner. Very knowledgeable, patient and gave great advice to a newbie starting out. Definitely will be coming back!

Great group of guys! I always have a great time when I go in the store the staff is very friendly and knowledgeable! I want to give a BIG thanks to Alex and Brett two of the best in the business! Thanks for always making my Sam Ash experience Pleasant!

Excellent service, especially knowledgeable staff. Great store, Ive been in the industry 30 years and this store works every time.

Love the folks that work here. Always super helpful and pleasant to be around. Great selection of new and used items as well. Support Sam Ash over Guitar Center!

I love stopping by Sam Ash any time Im looking to pick up some solid Audio tools for my video creations. I dont stop by often because every time I do I spend a pretty penny haha. With that said I always am given great customer support from the friendly staff. Its always great to be able to tell them exactly what Im looking for with the projects I work on and given great advice on what I should consider picking up. Overall I walk in with a smile and out with a even bigger one every time I come here.

Just had my Fender tuned up by Steve the new guitar maintenance guru. Excellent service, smooth guy to deal with and theperseverance to answer a lot of my stupidquestions. Customer oriented to the max.

The clerks were happy to make educated suggestions once I told them about my project, got me the guitar I needed. I also purchased a set-up which sounds great.When my guitar processor died of old age, I was shown several solutions - in amp as well as stand alone units.Ive been in rhe store only three times and am being treated as a steady customer... That says a lot.

Saw wanksta perform live here, it made me wanna sell trees. #stayjustalittlebitlonger

Every time Ive gone it, the associates have been kind and helpful.

Rodolfo helped us find the perfect drum set for our grandson. He was very knowledgeable and explained how the best way to get a complete set worked. We bought a Ludwig set of drums from him which he helped us load in our car. Great customer service and we highly recommend him. Thanks for your help adolfo!

Have had a couple really cool experiences trading in gear (I know, I know... Impossible, right!?!?) at the San Diego store. Musicians have every right to be extremely leery of music store sales people, but it works both ways. Think of how many people that they deal with that come in with a pre-existing chip on their shoulder, only to have to tell those same cheery individuals that their completely unrealistic expectations arent gonna be met. Cant be fun to have to tell an All-star status ignorant adult that youre not going to give them $600 for their rusty, 10 year old entry level PDP snare. The best thing that a musician can do, is educate themselves on the likely mathematics of the situation BEFORE they go into the store. Just remember, if you can walk with 60% or more of what theyll intend to sell it for....YOU DONE GOOD, YO. Thankfully, both snare drums that Ive traded in were valuable, & truly in Mint condition. Makes things much easier all the way around. Brian D. was the sales person that I dealt with, & not only was he not an A-hole, but on 2 separate occasions he gave me fair & respectful offers RIGHT OFF OF THE BAT. Hadnt had an experience with a sales associate that quickly before, & it was refreshing to say the least. Dude is good at his job, & if you bring in valuable gear thats also in great condition, youre probably gonna get a really fair offer. Ill be rolling back to deal with Brian should I get the itch to sell anything else.

We had a great experience! My wife and I were shopping for a beginner piano for our daughters. The gentleman who helped us was very professional, and when our questions got too specific to the piano, he brought in another employee who actually plays the piano. Both guys were attentive and genuinely interested in making sure we made a smart purchase. We walked out with a piano, stand, and a bench, and are very happy with the whole process. Great customer service Sam Ash! We will be back.

Extremely helpful and informative pro audio staff. Took the time to listen carefully and then proceeded to show me the location of the specific speaker cables and speak-on adapters i was looking for and then looked at inventory not on display just to provide me with different pricing options. I ended up about 1 dollar short and the employ covered the remaining balance personally out of pocket. Ill be headed straight back to this location for all my audio needs.

Waited about 20mins for someone to help me. Pretty much was because nothing is running the way it should since this darn covid began, but Kevin is totally knowledgeable in drums and pro audio equipment. Im a professional musician he and NEVER has the condescending attitude that I often encounter in music stores. Weather you know it all or absolutely nothing Kevin is gonna help you get exactly what you need for your set up. The other guys are ok too but I wish they were all as helpful as him

Awesome employees. They definitely know what theyre talking about, very well knowledgeable and friendly. Helped me decide on my first guitar and first pedals, so far really enjoying the experience every time I visit

My first time to Sam Ash Music Store and Travis was outstanding. I walked in and he greeted me right away. Definitely made me feel comfortable. Travis was very informative and took his time to explain the difference between each product. Listen to what I needed and what would be suitable for me. Definitely will come back again and would recommend this place. The staff and the service is amazing!!! Thank you again!!!

Sam Ash is the way to go. One of the managers, Brian Disney, is above and beyond helpful and knowledgeable! He really goes the extra mile to figure out the best solution for me, and that keeps me coming back. Thanks for making it so easy, and fun, to get the gear I need!

Great store. The guitar dept. greets me on a first name basis each time I visit. They’re the best!!

Diego really helped me out, was friendly, and patient. Also really appreciated strict following or covid precautions and how seriously the staff took instrument cleaning and social distancing.

Quality new and shiny instruments, a helpful and friendly staff with lots of deals on various equipment. This store seemed to have it all together with a well put together store...the bathrooms were decent as well. With ample parking out front, its worth a visit.

Great service. He took the time to look for all the smaller items is was looking for. Which gave me time to actually find a used amp to buy. He pulled it aside and I bought it the next day. Good dude.

I just walked out with an incredible cymbal and a big smile on my face thanks to Kevin Smith, drum department manager at the San Diego location. Drummers, don’t hesitate to ask for him, no purchase too small (let’s get his commission through the roof!) His down-to-earth vibe and relatability as a drummer is second to none and I can assure you, you’ll get that personalized, small town drum shop care when dealing with him. Thanks, Kev!

First time I went into Sam Ash I met Rudy, he helped me with getting my guitar appointment set up, quick and easy. He let me try out any guitar i was interested in as well, he was very nice and professional. When i went in to later pick up my guitar i met Franky, who was also a great and easy going guy who helped fnish up my transaction smoothly. My guitar is set up great and i couldnt be happier!

Jeff B. in the San Diego store is an outstanding salesman! He is extremely knowledgeable about all the guitars and gear and is patient with all my questions. He provides outstanding customer service and has made each of my experiences pleasant and positive - I am always comfortable with the purchases (large or small) as I know I am getting the best value possible!

This place. Seriously, the customer service here is fantastic. Unlike most guitar/music store, the focus isn’t about selling, it’s about ensuring you get the product that you are looking for. I ordered a DiMarzio strap online and had it sent to the store. Well when it arrived, I received a phone call that the strap was dirty and that they had already ordered a replacement strap for me if I wanted it. Fantastic. The dudes in the guitar department have helped me decide on new pickups for my bass and even price matched what they were going for as a complete set, even though I purchased them separately. I will be coming back to this store for the rest of my life, I can guarantee you that. Thanks for everything guys.

I just called this location with a question regarding my bridge being slightly lifted and some concerns I had customizing a guitar I’m basically keeping for memory sake. I called from South Carolina because I’m limited on late night specialists who can communicate in guitar after 5pm on a school night! The dude that helped me was super awesome; extremely professional, polite and easy to talk to about my specific issue. I’d spoken with other people regarding the same issue just to put some feelers out and see what other musicians would do if in my situation. I really appreciate all of the help, you really put my mind at ease. Thank you for outstanding service! ✌️

Sam Ash is amazing! The employees are all super friendly and helpful, always helping me out with getting the best gear at the best prices. Their passion for music definitely shows, they want to help their fellow musicians!

Polite and helpful staff. Thank for answering all my sons questions and he enjoyed his time playing the different guitars. Great place.

Perfect place, store gear is cleaning and prices are guaranteed lower if not price matching is available.Heather and Jeff are the coolest staff members there, got some nice gear from them. They always recommend the coolest guitar gear that meets my music needs. Whether its new or vintage gear. This place is much better than Guitarcenter. Especially their open Mic Wednesdays, bring your band and rock!!

Jake was a great help to combining my trade-ins for decent $ to apply to a purchase to a new guitar and amp. Always get great customer service at Sam Ash. They are very knowledgeable on their store inventory and what may be best fit for you.

The guys in the guitar department have always been super helpful and attentive. Very patiently, they explain the pros and cons of different gear choices so that I go home with exactly what I need.

Best music store in San Diego. Great selection and super helpful staff. Max was a big help in the drums section.

Alex was from the guitar department but I needed help in the pro audio department. No one was available there so he worked real hard to help me out. He did his best until we got someone that could help with expert advice. The advice was perfect and Alex and I learned a lot together. Awesome experience. Thanks guys.

Sam Ash does it right. Prices are great. Start is great. Definitely a lot less of the cool-guy rock star attitude and more of an actual retail store employee attentiveness, while still presenting real-world, onstage experience. Guitar Center can eat a butt.

Great store to try different instruments, easy going staff, with entertaining events. After a few weeks of just having fun, playing keyboards, drums ...I decided to bring home a great sounding travel guitar.

Adrian in pro audio was especially helpful and knowledgable when I was trying to figure out what to purchase to fix a sound problem. Then later when I had a problem setting up and Adrian was gone Kevin in Drums knew just what to do with this audio equipment. I love that the people of different departments have cross knowledge. Very helpful!

Excellent service and very accommodating. Threw in extras and when out of their way to find what I was looking for and it was a bottom shelf amp. Not a huge sale. Thanks Sam Ash!

Jeff Baumgart is the Man! One of the kindest sales people, and musicians around. And he knows the inventory, so when I want something he can match me up with the perfect product. If you’re looking for a new guitar or just about any gear that you need for music in general, go to Sam Ash. Ask for Jeff. Or Heather. She’s funny.I’ve been to a lot of Guitar Shops. Everyone has everything. Or they can get it. You can even order most things online these days. What really makes the difference, and is the reason I shop at Sam Ash, is the professional service and personal attention you’ll get when looking for your next guitar, amp, or gear. Buying a guitar is fun. It can be a meaningful experience. So I go where I’m treated like Family. Smart, knowledgeable family. Sam Ash.

Come here for most of my instrument, sheet music, and supplies needs!

Went here to check out violins with my fianceé. Brian was incredibly helpful with tuning and restringing her old violin. All the staff were so informative and friendly.

Wes is very helpful, the gentleman before him sold me an item that was opened already and missing pieces . They switched it for a new one .

Fist time to Sam ash music store and I was impressed with the great selection of equipment. Heather was great and made me feel welcome. Its amazing how many music stores I have been to where I feel like the employees dont have the passion for what they are selling. This is either an expensive hobby or a career for people. Regardless which category you fall under store variety and great customer service should always be accpected. I like heather, she is a musician and loves what she does. I will be back for sure even though I live an hour away. Two thumbs up for the Sam ash crew and location.

I am a guitar player that wanted to purchase a professional digital piano with acoustic piano type action.J Goldin and staff at the Lemon Grove store provided me with a multitude of choices and went beyond just a sale, they really listened to my requirements and gave me a very competitive deal. Sam Ash Lemon Grove (San Diego) has the small town friendly music store feel to it thatis just right! I look forward to doing more business with them in the future.Good Folks..

Always the best experience ! Since the College Grove location opened up, I have bought several used guitars (82 Les Paul, Music Man Bass, Telecaster, Gibson SG), all in great condition and at a great price. The staff is very up beat and willing to help, more like a normal store than Guitar Center, which is more like the NAMM show. I always send my students and clients there rather and have never heard of a bad experience from them.

Love the San Diego Sam Ash. From Jeff Baumgart in guitar department to Nick in repair, this store is the ONLY store that I go to. What is nice about Sam Ash versus the other major chain center is at Sam Ash, If I want to feel what it’s like to play a $6,000 Les Paul it’s no big deal where as the other center-forget it, it’s all under lock and key. I honestly go to Sam Ash just to hang out and chat with the guys. Alex the store manager is running a great store! Thank you!! Lol oh yeah, they have great deals too!! It’s not only great people!!

Plenty of good products, customer service bad as expected, good to have a huge music store around.