Purchase a twin mattress from associate Mr. Flores, latter decided to upgrade, with no problem. Return mattress and Fabricio handle the transaction smoothly. Great company.

Great quality excellent service. Fabricio was patient with us. We had made several visits before making a decision and each time we were treated with respect. Store is very clean and we didn’t experience pushy sales. We ordered 2 beds, and both delivered next day. They have their own delivery drivers (not third party) which is a huge plus... and he was great too. Definitely a small business I’m proud to support!

Amazing customer service by Fabricio. Best store, great selection, great prices, super staff. So many choices, and Fabricio kindly helped, even got my beds the same day. Don’t shop anywhere else.

Fabrizio was excellent help and very friendly. Would recommend this place to family and friends for sure.

Spoke with Troy today. He was very knowledgeable and very helpful.

10 stars for Bedtime mattress!! Troy is such a knowledgeable person, right away he tested us for the type of firmness we needed...we were kind of skeptical at first but WooooW we slept like babies the 1st night and have enjoyed our well rested nights, finally!! Pillows are heaven🙏 and delivery and installers were so helpful and very careful installing. Quick and clean. 2 very nice young men installed and took our old mattresses What a exceptional experience. Hands down the best!!

I so happen to come upon Bedtimes Matters & More. I had been longing for new mattress for my elderly parents one with mobility issues. I was able to bring my parents back and Troy and staff were a great help. He customized a solution for both my parents. Their friendly and super clean environment put my parents at ease. Now that is hard to do amid a pandemic. I can breath a well need sigh of relief because now my parents are safe, and together,. My father has more independent and less possibility’s of any falls. The adjustable bases with all there features night light, and all the adjustable positions, massage, etc. The adjustable positions help with circulation that they need to resolve the majority of their aches and pains. As caretaker I am so thankful and as a daughter I am forever grateful.

I DO NOT RECOMMEND!!The manager Troy only cares about his profits. The day I came into purchase two beds with two mattress, he was completely all about his customer service and providing the best service he possibly could, of course because his intentions were to make the sale. We purchased two matching twin beds with two matching twin mattresses this year in 2020. Since then, I have been experiencing chronic back pain. It started off as mild and now its to the point where I cannot get up fast from the bed. When I wake up, I have to slowly work my way up (MIND YOU, I am a 27 year old woman with no prior back pain). At first, I thought it was just my fast life from work and school so I did not want to blame the mattress. Then a couple months in, i figured it had to be the mattress but I just need to get used to it probably since it is a new mattress. It has been 5 months in and now my back is in such immense pain. I will be going to the doctors now but before that I wanted to get in touch with the company to notify them what is going in. 5 months in buying the mattress for me to be experiencing this pain I think is a good time frame to still call in, it is not a year from now as Troy made me feel. He basically bashed me and was really rude on the phone, of course I did get defensive with his mood switch from when I first met him to make the sell. On the phone he made me feel like I was lying, I was abusing the business and all i wanted was the same customer service he gave me the first day. Maybe an I understand, but this is our return policy. OR I can meet you half way like this or anything in that nature. He was so quick to judge and tell me that calling in 5 months from then was basically ridiculous. His tone of voice was so mean even before I began my story. I had first called and talked to another employee that said he was going to give all the details to Troy and he would call me back Saturday. He never called me back so I called him Sunday and the employee said that Troy would be in, in one hour. Finally he called me with his rude tone of voice. I have never needed to call in to return any furniture, let alone a mattress but as my back pain is so bad, I felt it was unfair that I now have to shop for another mattress that isnt even a year old because of how severe my back pain is. He did not care to even meet me half way or even show interest in what I was telling him was true. My aunt bought a matching mattress and she has been also having back pain. The doctor has prescribed her with back patches that I have been borrowing from her while I was trying to figure out the root to my problem. I understand there is a certain return policy they have but when a customer has been going there for years and has complained to you one time about one particular item you should care to at least investigate the situation a little more versus make them feel like its absurd to take a mattress back from 5 months ago. Maybe look at the customer buying history first as me and my family have been purchasing from there since 2006. Has anything been returned before? No. A 27 year old woman with no kids yet, should not be experiencing this type of immense back pain and customers should feel completely satisfied.0 STARS!I love how Troy comments on here on my already negative review and focuses on the highlight that will be to his future customers. I will like to reiterate that although I have history from buying here since 2006, it has not been because of how wowed I have been from your service. It has been because my family has lived in the area for many years and it has been the most convenient shop around as it is right around the corner to us. Like I have mentioned, there was no issue before because up to this day his other products have just been satisfactory but now that I finally have an issue with an item of his, he does not stand by his product. Please check his yelp reviews. You can see that others have complained about how he has an issue when it comes down to not being satisfied with the product.

We had a great experience! Fabricio greeting us the minute we walked in and had me tested to see which mattress would suit my pressure points. He did the best to work with my price range. He also was able to set me up for quick delivery which I was very excited about as well. Will refer this place to my family and friends.

If you are looking for a mattress, i recommend you come to Bedtime Mattress & More before buying online. Because you must test on the product before making decision. Here we had experience excellence service. We met Troy. He is a General Manager and also he is a very good consultant. He has very good understanding in product and our need. He was not pushy but help us selected what we really need. I am so happy that my wife didn’t buy the matteess online z

Ive been mattress hunting for a bit now - online and in stores. This place hit home with me with the friendly, knowledgeable, and professional customer service provided by Fabricio. He introduced me to the bodymapping machine, which narrowed down the type of mattress I needed along with my pressure points. It was on point and accurate! I kept thinking about this one mattress because I kid you not - I almost fell asleep on it when I tested it out. Therefore, I decided to commit to it the next day. An easy financing plan is available for those who qualify for approval. I got a great monthly rate with no interest. They offer free delivery and haul away of your old mattress. I cant wait for my new mattress so I can finally get a good nights sleep. No more tossing and turning for me! **This place practices safety measures - masks, social distancing, hand sanitizer, and disinfecting.

My wife and I were incredibly impressed with the exceptional customer service delivered by Troy Flores. As my wife is a Director in retail, we must both agree that this has been the best service we have seen in an establishment in a long time. Troy was extremely knowledgeable in the mattress industry. We found ourself making a purchase in the store JUST because of the experience we received. He was able to really make a difference in the middle of our big move as we were missing some essential parts to our queen bed and he was able to provide an immediate solution! We were able to repair the problem and now we will be coming back to buy a foam topper just because of his exceptional service.

Awesome service!!! A shout out to Fabricó Córdova. At first I though he was a typical salesman trying to up sell me, but I was wrong. He tailored his selections to meet both budget and pillow top comfort without pressuring me. Just straight genuine.👍 I’d come back again.

I’m very satisfied with the service team at Bedtime Mattress & More, from the sales team to the delivery personal. I recently bought a mattress, 09/07/2020 with Fabricio, very great sales man and great service. The mattress was expected to be delivered to the store and later to my house, 09/15/2020, however due to reasonable inconveniences the mattress was not delivered. So, I called the store and Troy gladly helped and assisted me with my discomfort of the situation. The next day, first thing in the morning Troy checked on the mattress delivery and proceeded to call me as we plan the day before. Troy and I, made an appointment for the mattress to be delivered and yes the mattress was delivered to my house. Robert, the delivery personal of the store, called me on the day the mattress was supposed to be delivered, however, I did not answer but still the bed was delivered to my mother who was the person that open the door for Robert. My mother, who had a recent surgery, told me that Robert was so helpful and kind, she was so happy. Thank you very much Robert! I want to express my greatest gratitude to store Bedtime Mattress & More in particular to Fabricio, Troy, and Robert for the great service, quick solution to the problem, and delivery of my purchase.

Best mattress store I’ve been in (and it took a few to find the right one). I walked in at 6:30pm and had a mattress in my house by 9pm. Amazing. Plus they actually help you stick to your budget with NO pressure and are knowledgeable enough to help you get exactly what you asked for.

Francisco the salesman was very helpful to my mother and me. Really took us through each mattress and explained the pros and cons of each. Will be back when I need a new one. Thanks!

Great experience finding the perfect mattress for me and my girlfriend!!! Fabricio was really helpful helping us pick out our new mattress for years too come. Definitely recommend going here for your next mattress.

My experience at the store was great. The man who helped was named Fabricio, he really helped us find the appropriate and comfortable mattress. He was professional, and enthusiastic about helping us the right mattress. So far, the mattress we bought is good. Thank you Fabricio!

Troy was Awesome and really fun to work with. I recommend stopping by and speaking with him. He will help you pick out the mattress that best suits your needs!

Mr Troy, was very professional to detail and answered all of our questions. I would recommend this place to others. The prices are responsible.

What a great experience from this business! My husband went in today to purchase a mattress and it was delivered within an hour. They even hauled away our old bed. The delivery guy was extremely polite. Please support this business if you need a good quality mattress at a great price.

I called looking for a full size mattress. They were very friendly over the phone and told me what they had in stock. When I got there they still look the time to explain the warranty and didnt try selling me more or rushing me out the door. Great guys and would highly recommend!!

Everyone in store and upon delivery were so polite and helpful! We felt like they bent over backwards to help us in every way possible. This has been an extremely positive experience. We will be going back for another bed soon.

Beautifully well kept store with amazing customer service!! Troy helped find me the perfect mattress after months of being unsure what to choose. We decided to go with a Tempur pedic soft which fit my needs perfectly. The delivery guy Robert went out of his way to make sure it went smoothly and that we were happy. He was fast, efficient, and showed up on time. Ive never experienced a more accommodating staff and plan on being a lifetime customer!

Me and my wife were looking for a new mattress and we found exactly what we wanted here. We were helped by Troy, who was extremely helpful and was able to answer every question we had. At the end of the day we got an excellent deal and walked out of the store feeling great about our purchase.Thank you Troy and Bedtime Mattress & More!!!P.S. the delivery team was out standing!

Great service. We found the perfect bed and headboard.

This es the best place to buy mattress, very friendly salesmen, reasonable prices and very good quality

Always an amazing experience with Troy and his team. I will continue to recommend this business to my friends and family.

My wife and I purchased a matress from hereabout a week ago and had a very easy experiment with Fabricio, as he was very friendly and knowledgeable. He answered any questions we had, so we were in and out in a short period of time and did not waste our day shopping around. The showroom was very clean and organized, with very friendly staff. I highly recommend going here and working with Fabricio if you need a matress.

Upon entering the store we were greeted by Fabricio who was very kind and knowledgeable. The best part of our experience was the pressure sensor machine which helped us find the perfect mattress for our needs. Fabricio was patient as we searched and answered all of our questions. Great experience!

I have really been enjoying my new mattress! Ive been sleeping on it about a month or so and its doing my back well. I want to come back and make a deal to switch to the rising headboard though! Please advise. Thanks, Margaret Doherty.

Found this store based on location alone and did not know what to expect; I ended up having a great experience and would highly recommend shopping here for a mattress/bed. Prices are comparable to purchasing online, but with the added benefit of testing mattresses first, along with a great 30 day exchange policy and free delivery/setup. The customer service was phenomenal, and most importantly there was no pressure to spend outside my budget. Will be going back for any future mattress needs.

Unbelievably good service! Called back 6 years after purchasing my mattress and the manager walked me through the entire warranty process and options to prolong the life of my current bed. Would HIGHLY recommend.

This place is a must go if you are in the market for a new bed, box spring, frame, etc. The people are very helpful and the prices are amazing. I got a frame and a box spring for 180$ flat. That’s insane. Anywhere else I would have had to spend over 250$. The guy who helped me, Roy, was a real gentleman. I will only continue to purchase from this establishment in the future!

Fabricio was a fantastic help. I told him what I needed and he showed me the perfect mattress. Plus financing was quick and easy!!

Had a great experience. Bought and delivered the same day.

Troy is amazing!

Ive always felt intimidated about shopping at a specialty mattress store, but after my experience with Bedtime Mattress and Furniture I can honestly say that theyre the best at what they do and its worth it!I called first a couple of times looking for a specific item. They not only answered all my questions, and they were polite, patient and respectful, but I also didnt feel the sale pressure part that is usually put on potential customers, trying to get their personal info, or getting an appointment date from them.And thats what made me go there!Once I got there, it got even better!I got helped by the store manager himself, Troy, who happens to be an expert, and the most respectful and honest guy there is. Dressed sharp and armed with a smile, this guy got me the best choice, based on what I need and my budget was.He does listen to you, and never tries to get you into something else. His goal is to serve you and not to sale you, and he even threw a bunch of freebies on my deal. I walked out of there with almost $1,200 worth of merchandise, no down, and 90 days no interest!If you ever need a mattress, pillow, or a sofa bed, Bedtime Mattress in San Dimas is your store!!!

Although they didnt have mattress cover I was looking for, (manufacturer stopped production) but the customer service was exceptional. I know when I need a new mattress will definitely come back here for one.

Troy was (is) great and the delivery men were fantastic. Highly recommend

You can get an orthopedic mattresse for cheap if you shop here .. good quality..

I have items on layaway and the men are very patient with me

Good service