They said the package usually arrive in 10 days, though I sent mine on Jan 10th, and I was told that it will arrive after Tet holiday because of the tremendous amount of gifts sent during that time, so I was fine with that.i came back on Feb 10th to check it, and they told me it should have arrived already and that the reason they didnt call my recipient yet is because they were having a funeral in Vietnam and they would start calling recipients next week, so I said OK. Then when my recipient came in next week, they said my package is still stuck in Taipei! I came back to the office 2 days later, which is Feb 19th, and they told me a lot of packages are stuck in Taiwan(?) because their storage in HCMC cant handle the amount of Tet packages, and they assured me it will arrive within next week. Both these times, they didnt even look at the receipt I tried to hand them; they didnt even look up tracking or anything, they just gave me an explaination straight away which smells heavily as excuses. Now their office in VN isnt even picking up my recipients calls. Its been almost 2 months.