user
Air-Vol Block
1 Suburban Rd, San Luis Obispo, CA 93401, United States
Appearance
Air-Vol Block

Comments
Da
Review №1

They always have the rock types I want in stock. They have acres and acres of product. Quite an operation. A must-see!

Br
Review №2

Great products, amazing people, very knowledgeable staff. Wouldnt ask for anything more!

Je
Review №3

They are very busy but so efficient and very professional.I didnt purchase nearly as much as others waiting and wasTreated equally as important.Thank you Jose for your help.

El
Review №4

Great products and extraordinary customer service. Product amount was miscalculated so they re-delivered the extra with no fee. Delivery drivers are super-courteous and accommodating. Masking and limiting indoor customers was really appreciated.

Mi
Review №5

Great place! Very large variety of materials and tools with a very helpful staff. Definitely will be returning.

Mi
Review №6

If your looking for Pavestone, Aggregates and Decorative rock, this is the place to go. Awesome super friendly staff and well run.

Da
Review №7

Really good customer service, even for small projects.

Ro
Review №8

Friendly staff and accurate scales :)

Jn
Review №9

Refreshingly helpful, friendly and courteous. These folks are looking to make sure you have what you need to be happy with your decisions on products and with their service. Great products too, manufactured on site!

Ma
Review №10

Perfect experience

Da
Review №11

Very friendly great service just ask for Steve Henderson He will take great care of you

Lu
Review №12

Air Vol is our go to supplier for pavers and retaining wall blocks. They have been exceptionally generous with their time when it comes to helping with calculating the quantities and pricing for materials. Definitely recommend heading to Air Vol whether youre a DIYer or a professional landscaper looking for a hardscape materials supplier. - Luke Huskey, Greener Environments Landscaping

Wi
Review №13

Great display area with installations of most of their products. Sales guys are very attentive!

Sc
Review №14

I have done two projects at the house using blocks and pavers from here. I liked dealing with the staff in terms of helping me understand the products and what I could do with them. I also found them very helpful in terms of delivery times and logistics. There is a nice setup area on the outside where most of their products are used in a faux patio so you can get inspiration and see the products in action. This was very helpful. I did find that some of the little details on both wall systems I used lacked some finishing details. Like when you end on the wall you get an unfinished look so you have to custom cut some odd pieces and kind of rug a termination. There is no specific special block made for a few of these kind of things. I dont know that this is Air Vols fault, but it would be nice to have a wider array of parts to make sure the corners and ends look great. I cant speak to pricing because they are really the only guys around for this quality of material. I felt is was reasonable for the quality.

Sh
Review №15

Well Steve Im sorry that you believe that your customer service skills are what make you stand out from the bigger stores but after my experience with you today… Jan 21, 2014.. I can understand why someone would be unhappy to pay more for a product and be insulted at the same time… After being your location 5 different times I really have had 5 different experiences..1. After first going in with my contractor (which you stated that your company likes to deal with contractors only not the homeowner especially not a women as obviously we dont know what we are doing or how to figure out square foot). along with my drawing of my project we placed a order and I took home a sample product to check against my stucco color….First guy was very good...2. Came back a 2nd time to verify the product and pay and return the sample …. to find out they couldnt find my order so we had to start all over… but I did remember what I have previously ordered and even helped your salesperson figure it out as he didnt know how to do the add on of the top cap….Again dealing with the homeowner was obviously the issue….Told me I didnt have to pay until the product came in…Salesperson was nice but not very helpful...3. Visit 3… wow what can say… they couldnt find my order but the product was there so they knew it had been ordered…. after about 20 mins… they finally found my order and I paid as... I was having a third party pick up the product... as I was leaving for vacation and wanted it to be onsite for the contractor… Your salesperson was very helpful and friendly4. Visit 4… picked up the product... at no time did anyone suggest that I open each and every box to count all of the ledge stone but obviously should have according to you and if I had been the contractor I would have…(cant wait to call my contractor to find out if he picks up his orders and counts each and every piece of stone at the yard)Upon setting up for my contractor I realized we would need more corners because of an adjustment made by my contractor… I contacted you directly and told you my name and what my order was and that I would need one more box of which you took the information down and let me know that you had 15 boxes on hand to come right down and get one…Vist 5… again dealing with you directly I came down today to be informed by you that you had mistakenly told me you had the product when you didnt and that it was a special order which you knew and that it would take about 2 weeks to get the product in.. and when I informed you that some of the boxes appeared to be short and that I wouldnt have enough to cover 80 sq ft after looking at the pictures I brought in you informed me … it was because I must be working with a unlicensed contractor and he doing a tight stack and not doing a 1/4 space.. I again informed you that was the type of product that I had purchase that it supposed to be like that you informed me that yes you were mistaken and that it is supposed to be that way but again if I had bothered to check my product before I left…they could have made the adjustment then but now they had no way to verify what I was saying…. I ordered an extra box of product and had to leave your shop before I made a statement that I would be unladylike… but I will say that you are rude, insulting and totally unprofessional… and I prefer to not work with a company that has you Steve as a manager……Over the last 20 years I have remodeled and flipped more than 17 homes … Have worked with hundreds of contractors, subs, electricians, handyman, gardeners and painters and truly never been insulted at least not to my face…So if its customer service that you are banking on leave it up to your experience salespersons and you need to take a refresher course in CUSTOMER SERVICE…Shannon West- Greene

La
Review №16

Great products but pricing is out of control. Way to expensive. I was quoted double for something I could get from the BrickYard. Flagstone was double priced as well. Ill never go back as I dont enjoy being ripped off.

Ja
Review №17

Great floor room

Li
Review №18

Personnel very knowledgeable and friendly.

Dc
Review №19

Everything you need for walls, driveways, masonry.. Youll find it here

Je
Review №20

Good service

Ar
Review №21

Outstanding service.

Te
Review №22

Very good first class material and good recommended service

Information
65 Photos
22 Comments
4.5 Rating
  • Address:1 Suburban Rd, San Luis Obispo, CA 93401, United States
  • Site:http://airvolblock.com/
  • Phone:+1 805-543-1314
Categories
  • Building materials supplier
  • Landscaping supply store
  • Masonry supply store
  • Retaining wall supplier
  • Sand & gravel supplier
  • Stone supplier
Working hours
  • Monday:Closed
  • Tuesday:7AM–5PM
  • Wednesday:7AM–5PM
  • Thursday:7AM–5PM
  • Friday:7AM–5PM
  • Saturday:7AM–5PM
  • Sunday:9AM–1:30PM
Similar organizations