This is a new location, hence the plastic signage. I do wish they would move the signs from the location on Montiel Rd. though, as I went there first and they were gone.Anyway, I went in here on a Friday. Not too many customers, so they were able to put a new tube on my wheel quickly. Reasonable price and a nice young man helping me. I think his name was Kurt.They have a nice selection of bikes, e-bikes too, and accessories.

Tried to get my bike fixed here and they only repair bikes they sell. That’s fine. What’s not fine is not being able to call because your phone number just plays a recorded message, so you make people drive all the way over just to figure that out. Lame. Staff was friendly tho.

I picked up my new Liv Rove 2 Disc from this store today. Kurt was incredibly thorough in my new bike delivery process and very knowledgeable. It has to be the most enjoyable new bicycle experience to date. I highly recommend this shop.

Stopped in to look at hybrid. Kurt was extremely helpful in explaining the differences between the models. Those with fork suspension and those without, plus walked us through differences in ride feel. Chose the Giant LIV DX. Cant wait to get out on a ride.

Nice guys...referred me to another location to help me and my older bikes.

Everyone at Bike Warehouse was eager to help answer my questions about how to secure my new bike. Not the most exciting purchase for them, but very important to me. Thank you so much for your help!

Its tough to get a bike these days, but BW made it easy with their online interest form. I filled it out and they notified me when the bike I was looking for was ready. We bought the bike once notified and these guys had it ready to go in under a week. Staff was really cool and helpful. I would definitely use them again. I just reread my review. Its real. I wasnt paid. I just really enjoyed my experience with them. Hope this helps!

When I first went to the San Marcos store I was quite skeptical about spending $450 on a bicycle. But after speaking to the staff there I was really happy to purchase a bike from them. They weren’t pushy and took the time to teach me about the bike and how to look after the bike. They also taught my husband how to ride At the age of 40 and they were really courteous. I feel confident that I will be buying from them again, great store and great stuff at the San Marcos shop.

Say no to this uncaring corporate monster.What a joke. They cant be reached by phone, but direct you to their website where - guess what - also no human being can be reached! Purchased my bike there but will now never return. I could not even find out answers to simple questions that were necessary to know if it was worth making a trip to the store.Easily found a local bike shop run by real people who took 30 seconds to answer my questions and then I took it there.

Very Clean & friendly environment. Ryan was able to help me out no problem & answered all of my questions. Will definitely be back!

Friendly staff. Service your bike plus all the parts and extras you need. Good selection of clothing as well.

Kurt is awesome, answered all questions and more. Made the whole process really easy.

Ask for Ryan ... He is so awesome, very helpful and give us the confidants for what type of bike we should get

This place has top notch customer service. We brought in our kids’ bikes and Ryan went above and beyond. He was very knowledgeable and friendly plus the prices are incredibly fair. If you’re looking for your go-to bike shop, look no further!

Great Shop! I recommend it to anyone! Ethan and Ryan are very helpful !

These guys were good and professional. Dont let the prices scare ya.. quality comes with a price. Originally bought my bike from them then had the forks and rear shocks rebuilt. It was done in a week and I was back on 2 the following weekend.

Came in with a flat and Ethan helped me immensely and showed me how I can fix it myself next time. Couldnt have asked for anything more!

Great place, good people, knowledgeable and willing to help with any questions. Will be returning.

No phone service. Their loss.

First of all, you cant call and talk to anyone at individual stores. I have no idea how they stay in business with this policy. I tried to chat online like the 888 number suggests, but it says it doesnt recognize my phone number. I took two bikes in to get the tires repaired. They didnt tighten one of the tires and my son almost had and accident. I paid a lot of money to get both self sealing inner tubes and kevlar liners put in the tires to help with goat heads and the tire popped within the first week. Now I cant even call a store to find out if they would be willing to repair the tire. I am super frustrated!

Fast easy efficient pickup of an online ordered bicycle

Great place, knowledgeable staff!

Due to the recent short supply of bikes, I was surprised but happy to find that the employees of Bicycle warehouse told me that a bike could be ordered and would arrive in 2-6 weeks. Once 6 weeks had passed, I was informed that the normal order time is 6-8 weeks and whoever told me 2-6 was mistaken. Fine, two more weeks right? It’s now been 9 weeks and I can’t even get anyone on the phone to find out what’s going on. I understand that order delays happen but it is unacceptably rude and unprofessional to mislead your customer and to not keep them informed of any delays. Additionally, I have never had a single voice message I’ve left be returned.

I really get the feeling that the entire staff likes working here. It comes through in their interactions with customers and each other. Super helpful and friendly. If they cant help, they will still tell you how to get what you need.

This place has excellent service!Had to wait a few minutes to get in due to social distancing procedures, but once inside the staff member listened to my issue and went straight away and hot me everything I needed!Very impressed with their customer service

I’ve been to bicycle warehouse’s everywhere they are all the same a bunch of armatures working on your bike and pay very little to no attention at all about the customers needs. I’ve brought my bike in numerous times and they still haven’t fixed the problem. I would recommend not bring you, your bike(s), or your money here it an absolute waste of time. I’ve try other bike shops and like them much more than I did bicycle warehouse. I even drove 2 hours to a bike shop just because that’s the next closest one I rather drive 2 hours to a bike shop who actually hires expert mechanics and listens to what the customer is saying than 45min to bicycle warehouse with inexperienced mechanics and send your bike to a “tech center” without even notifying you the owner. It’s rare that I ever do reviews but I feel the need as a fellow citizen to inform you NOT TO GO TO BICYCLE WAREHOUSE EVER!!!!!!!!!

Not only do they have a good selection, but they have Zack/Zach/Zac/Zak. Last week, my bike choice had a failed pedal. He was ready and let me know we could ship it out for a fixin. I ended up choosing a different bike entirely, with his help and professional opinion as well as his patience. Thank you, man. Still stoked and thankful for the shop to bring my bike needs to life! Thank you to everyone who works there, even if I havent met ya!

This place is awesome! Matt was an amazing help when it came to looking for my bike his customer service was above and beyond! So if you’re looking for someone that care for what you actually buy and is knowledgeable about bikes go see Matt!

Great experience! Jeff was awesome and patient with me, which I appreciated. I havent owned a bike since I was about 12 years old and have been in search of one for the last few years. Every store I visited the staff had little patience since I knew little about the bike world, which I found off putting. Finally at the age of 53 I own a bike. Thanks for your patience Jeff.

GREAT PLACE!! Went there to get my derailleurs fix. Richard took it in the back. in ten minutes he had it fixed good as new. Even took the time to explain it to me. best place in town. JUST GO THERE you will not regret it.

Friendly staff, rly helpful with any questions I had. Gear and Bikes available. Wasn’t any music playing at first so it was awkwardly quiet. Tunes were soon put on though. I recommend checking them out for both repairs and sales.

We went to another bicycle shop and recieved horrible customer service, we then went to Bicycle Warehouse in Escondido and had the most pleasant buying experience we have ever had. The staff was knowledgeable, helpful and downright awesome. Matt assisted us and even though we took a long time he was patient and helpful throughout. We thought we were going to get just one bike, but ended up up getting three because of their sheer willingness to take the time to make us feel comfortable with what we wanted. They didnt pressure us into buying. We will go back when we want to upgrade, and will continue to go back for anything bicycle related. Dont waste your time at other places, go here and save your sanity.

I went into bicycle warehouse after visiting quite a few shops. They had the perfect selection of women’s bicycles and the sales associate Richard was super helpful. Not only did he get me into the right bike but he made sure I understood why the bike was right for me. He gave me lots of options and for any future purchases I will be coming here.

Shopping at Bicycle warehouse was a great experience. I went multiple times before deciding to buy the Giant talon 2. The first time I went I couldn’t make up my mind, so when I went back, the bike had been sold, but Mike was able to order the bike from another store. Mike was very helpful, and was very well informed, very knowledgeable, and not pushy to sell. When I went to pick up the bike once it had arrived from the other store, Mike helped me install the bike rack that I purchased from them even though he was by himself,I will definitely be back when i decide to upgrade my bike and get some performance parts.

They have great staff and they always help you find what you’re looking for

A while ago me and my friends were biking and 2 of them got a flat and we took our bikes here, and then after that I got a flat. The staff here are very helpful and kind. Definitely will come back

Working with Ryan to get our two old mountain bikes back up to speed was an excellent experience. He also really worked with us to get a couple of new bikes so that the whole family is now on great bikes! Highly recommend the staff especially Ryan and the store. Great little shop.

Here on vacation from Ohio, got a flat and the tires are very hard to get off the carbon wheels. Mike not only repaired the flat, he gave me a great suggestion to get lunch while I was waiting. He also gave me some great ideas of things to do in town, Great service, nice guy!

Great group of guys that were very knowledgeable and helpful. I went to 3 different bike shops and they were able to get me set on a new Giant.

Jesse was awesome - he hooked me up with awesome road bike within my budget. Great, painless hassle free friendly customer service. He was very knowledgable and worked to get the right bike that fit me! Eric came in and assisted as well... Thanks guys!

Staff seems friendly and helpful but never found out first hand because they are severely understaffed. 1 person and there were 5 people waiting, the person he was helping was buying a bike which took over 20min as he the sales person was trying to help and sell more. Came in to purchase a bike and ended up walking out after 30min. Guess my money will go else where

Great bike great price. Ryan heard I was missing tool set and called DB for me. DB got right back to me. Thank you bicycle warehouse

Came in and talked to Mike H. He was super informative I got the bliss and the talon from him and a set of helmets for my husband and I. We were assisted without pressure despite a packed store! Definitely would ask for Mike if I were shopping again.

This location is really for bike sales. I thought the selection was very limited. Ditto for accessories. Also, this is not a full service shop, they don’t do any but very minor repairs here. They ship your bike to their SD location instead.

Im a mom thats always on the go and I needed my jogging stroller rear tired fixed. The tube was bulging and I dont have time to buy the part and fix it myself. Jesse got me set up with a new tube within ten minutes. Him and Erik were very helpful. Ill definitely be coming back.

Bought a mountain bike from Jesse at the San Marcos store last year. a couple weeks ago i was out riding and a part of the frame broke. Jesse had me bring the bike in so they could look at it. he contacted Giant and got a replacement frame within a few days. he made sure everything was taken care of and i was back on my bike as quickly as possible. thank you Jesse

I purchased a bike there and then brought it in for service, and they refused to help me or even let me order parts. Run from this place!

It took a while to decide to buy, but Mike was patient and helpful the whole way. You’ve got a good team, and I’m super happy with my new bike.

Great help from Austin. Very knowledgable!

I went in today and was quoted around 200 $ roughly for the repair of my bike... I brought it to sport chalet and was told it would be at most 80 $. With a free diagnostic as opposed to this place where they charge 70/hr. Save your self some money and go to sport chalet.

The customer service at Bicycle Warehouse Escondido absolutely surpasses any other shop in the area. I bought my newest mountain bike here about 6 months ago, and in that time I also bought a new fork, wheelset, dropper seatpost, etc. from them, as well had my bike serviced (I ride A LOT). The manager Jesse is very knowledgeable and has always taken really good care of me - and most importantly, my bike.All serious riders need a go-to bike shop - Bicycle Warehouse Escondido is mine.

Worked with Juarez Ulyssis. Top notch bike guy. Offered money saving options. Consider this my bike store.

Louie was great, he fixed the breaks on my front tire when I never could even if I tried & Im also glad he showed me how to do it too, but now I where to go whenever my bike gets messed up bicycle warehouse (San marcos) is my primary place to get my bike fixed, thank you very much.

I recently took my bike in for repairs. One item was overlooked and I had to return it. Mike was very concerned and apologized for the oversight. They not only repaired my bike to perfection they paid for the parts and labor for my inconvenience. That my friends is REAL service. Thanks!

Got a new Giant Roam 3 2021.

Debbe & Mike Simmons you two are so lucky to have employees like Marcus. On my first trip in to the San Marcos shop he was professional and knowledgeable. I had done a little research online but had a ton of questions for him. He took the time to listen about my lack of riding for many years, asked what type of riding I would be doing, asked me my budget, and walked me through several options. There was never any pressure of an up sale, just a simple explanation of what each bike would get me for the price. I headed out still doing more comparing and after a follow up phone call to him, I’m the proud new owner of a Giant Talon 3. Thank you, Marcus,!!!!Semper Fi!John

Looking for a semi road bike for my wife. Very helpful without any sales pressure.

Thomas was very knowledgeable and helpful and I didnt feel pressured to buy.

Good info and knowledgeable staff

Super friendly, super helpful. Will return!

Friendly service

Great friendly staff here.