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New Balance Factory Store San Marcos
Premium Outlets, 3939 IH 35 S #670, San Marcos, TX 78666, United States
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New Balance Factory Store San Marcos
Comments
Le
Review №1

Got a good deal on some hard to find New Balance shoes . Excellent help from associate 117838 - not sure of her name.

Ma
Review №2

Very willing to assist me in finding what I needed. My visit was a great experience!

Bi
Review №3

They honor Veterans with a military discount. I dont believe the Selma or SA locations offer the same. Worth the trip nonetheless. 👌

Co
Review №4

Dateline July 6, 2017Looking for Great Sports Ware ... On Sale ...WOW ... Great Selection ...Great CEM ...Google Photos below ...

Ro
Review №5

Cody was the most helpful employee. He patiently showed me numerous styles and discussed what works best for me. Thank you!

Sa
Review №6

When I went to buy 2 pairs of shoes, they didn’t have my size. Today, I went to do an even exchange to get the right shoe size. They wanted to charge me a difference even though it was an even exchange.

St
Review №7

Its too bad this place cant open earlier than 11am when there are so many people outside that want to buy shoes. Kind of ridiculous considering that the store directly next to them (Under Armor) is packed.

Br
Review №8

Friendly staff, very helpful. Great selection of shoes.

ta
Review №9

They are like waL mart they dont care

Ja
Review №10

Found comfortable shoes fairly quickly. Good service minded crew.

Ke
Review №11

Wonderful customer service with very helpful and kind employees!! William was very informative and went above and beyond what I asked for.

Fe
Review №12

Friendly, good customer service and thank you for answering all my questions.

A
Review №13

NB Store is the best! Awesome place and staff very helpful.

Dr
Review №14

Good selection of men shoes, I am so happy my picky son found 2 pairs of shoes here. Friendly staffs.

Fr
Review №15

Pricing was pretty good

Br
Review №16

Great customer service!! Very efficient and knowledgable.

Ja
Review №17

Staff was very helpful as always. If I could give them 10 stars I would.

Ki
Review №18

William was very helpful and courteous, when shopping for specialty shoes for my family. He has great product knowledge.

Be
Review №19

The salespeople are consistently helpful and very knowledgeable. I have even called them on the telephone and they have provided the information I requested without complaint. If you tell them your foot problems they will provide you with numerous options to help improve your foot issues. I definitely recommend this place.

Br
Review №20

Staff was ridiculously rude. Had to walk through about 8 workers(too busy talking among themselves to ask if I needed help) trying to find a shoe style I was looking for. I ended up so angry that, after I had repeatedly walked by them obviously looking for something and none of them would even look at me or acknowledge me, I decided to leave, even after I found what I was looking for because I refuse to give an establishment with such horrible customer service my money. Will never go here again. Id rather go without then have to give the people in that building my money.

Er
Review №21

Very well staffed

Na
Review №22

Staff was extremely helpful. Measured both my childrens feet and showed us exactly where their shoes are in the store. Had a great sale on for Labor day too!

me
Review №23

Horrible customer service, three people working...yet all of them were too busy talking to each other to give attention to a potential buyer. I had to walk up to the front to stop their conversation to ask for shoe size, he brought shoe out and immediately left to go back to talking with his colleagues. We didnt even get a thank you for stopping by when we left the store. They may have good merchandise but Im not spending my money at this location.

RD
Review №24

They were so helpful and new there stock very well. Clean and looked well kept. Thanks

Da
Review №25

Store itself is awesome, but didnt see it in the outlet directory. Blink and youll miss it. Its to the left when you turn in, back faces the interstate. But great shopping experience!

De
Review №26

Great selection but staff was too busy to be bothered with customers. I was at the checkout waiting 5 minutes and when Cade walks up and doesn’t even greet us or see if we found everything okay and just starts scanning.

Pa
Review №27

They always have the size I need. Friendly and helpful staff. Quick in and out if you know what you want.

St
Review №28

Friendly staff. They did not hover over you, they just let you look in peace. Unfortunately there were no great specials so I struck out on a new pair of shoes.

Pu
Review №29

I suffer from flat feet and excess pronation, Casey not only helped me find the PERFECT pair of shoes but taught me more in 5 min about my feet than any rep in years! Plus every associate was extremely helpful.. I am indebted to this store for helping me...Thanks Casey and NB!

Ma
Review №30

Ive bought several pairs of shoes here. The selection is pretty good. They have discounted stuff and full-price stuff just like most of the Outlet stores at this Outlet Mall. Its more of a factory store than an outlet.

Ce
Review №31

Good prices. Great selection of shoes. But always crowded.

Bi
Review №32

Great attention and attentiveness from the employees. You pay good money and I can see why. The shoes are excellent.

Ru
Review №33

Went there hoping to find the right sneakers at a reasonable price but I can get the sneakers at a much better price at Kohls

Ma
Review №34

Great team! I recommend New Balance Highly. Great sales personal.

Pa
Review №35

Overall a good store. Sizes somewhat limited and not enough staff.

Ki
Review №36

An employee named Rachel was awesome! She was very helpful and friendly,and helped me to find a pair of shoes that I loved

Je
Review №37

Good deals today. Staff was friendly and helpful.

Ce
Review №38

Good selections. I like their footwear selection which also has good discount.

Da
Review №39

Very helpful staff. Friendly and knowledgeable!

Be
Review №40

Great deals on great shoes!

Da
Review №41

It has plenty of good sales and discount. The back has a whole bunch of clearance last pair shoes with extra discount.

Br
Review №42

Really tired of driving all the way out to new balance and them never having my size. The fat lady behind the counter can never find anything and is alway unwilling to look. Her only response is we dont control our inventory try back later. This is the 3rd time making the 30 mile trip in 2 weeks. Apparently she doesnt care if the store makes money or not.

Ve
Review №43

Awesome customer service. The guy really helped me out picking my sneaker that I need cause Im flat footed and have a bad ankle.

La
Review №44

I love NB so this place was a dream for me.

Ca
Review №45

Nice selection good deals

Da
Review №46

So glad they put a store here!

Br
Review №47

Amazing customer service and great selection!

Vi
Review №48

Has alot to choose from friendly service

Ma
Review №49

They have excellent service and good discounts on shoes

Le
Review №50

Not so cheap for outlet store and it was very humid.

Ch
Review №51

The staff here was great!

Ch
Review №52

Nice staff. smiles

Pa
Review №53

Nice customer service. Expensive for an outlet

Bl
Review №54

Best store ever great staff

Er
Review №55

Always good prices

Ch
Review №56

Forgot a bag full of goodies and didnt realize until next day, called the store they had it over there, thank you.

ka
Review №57

Wanted new shoes for the Hubby, didnt have his size. Clean store, Friendly staff

Ma
Review №58

Mediocre selection but good service.

Bo
Review №59

Never seen prices for new balance

Ja
Review №60

Get my running shoes form here.

Ma
Review №61

Staff was very helpful.

Li
Review №62

Very nice people

Bi
Review №63

Depends who is asking

Ma
Review №64

I buy all my shoes there.

Ju
Review №65

Good sports selection

Ed
Review №66

Very good prices

Vi
Review №67

Not a fan of this brand but you get good deals

Ni
Review №68

Not cheap like most outlets.

li
Review №69

Great prices

Ar
Review №70

Unfortunately this this not outlet store 80% merchandise are full price only deal they had was buy full price get the second 50% well thats not outlet

Ja
Review №71

Great shoes!

Fr
Review №72

Excellent

M
Review №73

So so

Mi
Review №74

Friendly

PA
Review №75

Excellent running shoes (new models)

Al
Review №76

I found many classic and new models, there are practically no promotions but there are good prices and variety, I would not consider it an outlett .. rather it is a factory store

Vi
Review №77

Good price although little variety in mens shoes

Na
Review №78

Very well

Ma
Review №79

Bad offer

Jo
Review №80

Always good tennis at normaled prices

Ry
Review №81

The price is too high, the second pair is half price, buying two pairs is only at the same price as online auctions, just buying one pair is really expensive!

최유
Review №82

The sale width isnt big... Im sorry I dont have a 373 model I like

Ar
Review №83

That is

An
Review №84

Excellent prices / Good price

Er
Review №85

Good prices

Ad
Review №86

Very little variety of products, the store is small.

AD
Review №87

Of the best stores

Information
55 Photos
87 Comments
4.4 Rating
  • Address:Premium Outlets, 3939 IH 35 S #670, San Marcos, TX 78666, United States
  • Site:https://newbalance.com/stores
  • Phone:+1 512-392-2776
Categories
  • Sportswear store
  • Clothing store
  • Outlet store
  • Shoe store
  • Sporting goods store
Working hours
  • Monday:12–6PM
  • Tuesday:12–6PM
  • Wednesday:12–6PM
  • Thursday:12–6PM
  • Friday:12–6PM
  • Saturday:12–6PM
  • Sunday:12–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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