Ray is the best! He is honest and his prices are fair. Rather than going to the dealership for my service B oil change, I took a leap of faith with Ray because of his raving reviews. Happy to say that my expectations were exceeded. He returned my car in a short amount of time and even washed my car. Ray is great at communicating with you upfront so there are no surprises at the end. Ive already dropped my car off at the Benz Doctor shop a second time to take care of an oil leak and a few other things. Ill never go back to a dealership again.
Finding The Benz Doctor was so fortunate for me. Ray makes you feel so comfortable providing honest and affordable service using Mercedes Benz parts. When I received my car back, it was washed, vacuumed and even under the hood was cleaned at no charge. Thank you Ray for taking me as your customer...I will continue to use your service for as long as you’ll take me. Love your birds too!
We feel so blessed to have found The Benz Doctor. Ray goes the extra mile to provide honest, affordable, awsome customized service using certified Mercedes Benz parts.We feel our Benz is in good hands under the care of the Benz Doctor.Thank you Ray, thank you, thank you, thank you.From the Millers, Ben and Susan
Ray is awesome...grade A service, best on peninsula.
I brought my AMG G63 in for scheduled service. When I arrived, Ray (The Benz Doctor) did the initial inspection together with me. I could tell from his inspection method that he was very experienced with the AMG. He had 18 years of Mercedes dealer service experience before he opened his own shop. He recommended service and repairs based upon his analysis and the computer scan. Ray used factory parts so that I can be confident of the quality and durability. The best part, everything happened exactly per the schedule and plan. He even diagnosed a squeaking noise during the test drive and fixed it at no additional charge, and my car was washed and detailed when I arrived. Skilled, Knowledgeable, friendly, fair, honest, competent, good communicator, and on schedule. I highly recommend this shop for Mercedes and especially AMG.
Ray has been a pleasure to deal with. He explained clearly what services would need and why. He was professional and on time.
Awesome highly recommend for all your Mercedes Benz maintenance and repairs.
Ray rebuilt the transmission on my SL550 and I couldnt be happier with the work he did. He is very professional and offers good value for his work. The communication was great and all was completed on time.Highly recommend.
Honestly, I hope there is a negative score. Here is my story:Called this shop for a quote on a service-A. The owner answered the phone and said we dont do this over phone, I get more jobs in my hand and need to see the car and meet the person to decide whether I want to take the job. Wow, thats the most cocky statement I heard from a small business owner since in early 2000 when I met a laundry mart guy, Julio, in upper east side NYC.Out of curiosity I visited this place. The shop looks decent. After greeting, the owner inspected my vehicle and quickly gave me a quote of $320 for a service. I countered Can we make it $300 even? The owner then said: Ok, I dont want to do the service for you anymore, I dont do bargain. Out of nowhere, I didnt know he was offended so badly, lol. I said Cool, thanks for your time. (sorry for mine). I started my vehicle.Since the exit at the other end was blocked by many parked vehicles (not sure if it is legal...will check with authority later), there is no way to leave but backing up ~20 yards in a dim garage and directly merge into a street which is pretty busy (I should have asked him to back my vehicle out). I ended up hit the garage door side and cracked my bumper. The owner immediately tried to make it clear that the shop didnt have reliability for the accident :). What a moron! I said Dont worry, I have insurance.What a day! I wrote this so that future visitors will **pay extra attention** to avoid hazardous accident when enter/back out the shop. Please, please ask the owner, if you can, to help back your car out of this place.
I called and left a message for Ray on a Sunday evening after stupidly running over a high curb, hoping that he could fit me in sometime in the coming week. Ray responded promptly (on his time off!) and booked me in for 8 AM the following day. He was honest about the (very minimal) work that needed to be done, gave an upfront and reasonable cost, and completed the work - even throwing in a free car wash! - all in under a couple of hours. Thanks again, Ray!
Ray is very time efficient and will have your car fixed in no time! i recommend that everyone should go to him!
Best car repair shop I have been to! Ray was so nice and he took great care of my car. I paid only half of what I wouldve had to pay at the dealership and got it done much quicker. Customer service is great and I will definitely be coming back for future services. i would recommend it to anyone who has a Benz!
Ray took great care of my Benz. He did everything I needed taken care of including new tires and alignment, does great work and works fast. The quality of parts and workmanship is high. Ray is a kind person who clearly loves what he does and loves Mercedes cars.
Ray treated me like family, and cared for my car like it was his own. If you want professional MB quality, this is the place to go in the Bay Area.
Was referred here by a friend. Ray is very honest and definitely knows what he’s doing. He’s happy to explain everything to you. My check engine light came on and he went above and beyond on diagnosis. Cannot recommend Benz doctor enough!
As a new transplant to the south bay area, from the east coast, the last thing you want when you arrive is to see the check engine light. But thats exactly what happened. Being new to the area, all i could do was begin my google search for a hopefully honest and reputable business. After looking through reviews for several shops and dealerships, i came upon the Benz Doctor. Not only did this business have reviews noting the excellent quality of work, but also the kind nature of the owner. This was definitely a plus, given how women can sometimes be treated in these settings.I took a chance and reached out to the Benz Doctor (Ray) via his website; and boy am i glad i did. He responded quickly to my concern and requested that i briefly stop by the next day so that he could take a look at the vehicle. Upon arrival, Ray inspected the car, ran the diagnostics and told me exactly what needed to be done. He was honest, beyond fair, and empathetic to the fact that i was new to the area.Ray gave me an reasonable price for my repair. He was able to get the car in the very next day, and had the repairs completed within 4 hours. The car came back washed, waxed, and the engine on my C250 Coupe has never looked cleaner.Im beyond grateful to the Benz Doctor for helping to keep my car in good condition. Anyone who may be new to the area or simply apprehensive about trusting online reviews; I can attest to the many rave reviews below. This was an awesome experience. Ray is honest and upfront and kind!A win-win!
My husband has been going to the benz doctor for years and very happy with the service. Ray is very professional, honest,respectful. He takes care of business in a timely fashion. Always on time and he dose an excellent job.
I was completely satisfied with the experience of meeting, talking with and having the Benz Doctor do service work for my vehicle. I would gladly recommend Benz Doctor to anyone who asks.
Ray does professional work very courteous in a timely manner and the prices are outstanding Compared to the dealership and to other mechanical shops.
Ray is one of the most transparent mechanic I ever encountered..At the start, he will show you the status of your Benz (thru computer analyzer) and discuss the services he will be performing..He is punctual and when I pick up my car I was amazed ..very clean in and out..The proce was very reasonable..THANKS RAY...TO YOU BENZ OWNER, I HIGHLY RECOMMEND THIS SHOP!!!!
I have two Benz with a cumulative total of 100k miles serviced by the Benz Doctor plus another 100k with the dealers and other mechanics in the Bay Area before that, and I can tell the difference. To date, I have a transmission and front suspension rebuilt, plus misc ills like MAF/door locks/Cat.Converters etc.that goes with an aging car. My golden rule of rating a mechanic is to never have to fix a problem twice. Ray certainly passed this test with flying colors. Ray is up front with his quote, and ready to show you what the problem is so that you - the owner - can make the decision.
Yo get yo BENZO looked at by the DOCTOR otherwise you gone be sick this summer cause you didnt.
Excellent service! Timely repairs and competitive pricing!
This is my go to shop! Finding a mechanic you trust is a miracle! Ray at Benz Doctor is just that! Thank You!
Excellent Service, timely, cost effective, professional, guarantees work
They show you up close whats wrong with your car. And you cant beat the price and service. Ray takes good care of his customers.
I recommend them, the best in Mercedes Benz.