Belino took care of us in this store. Very helpful and knowledgeable about the product and offers. Very COVID-19 conscious in the store. Associates follow COVID protocols closely. That makes me feel safe. I recommend this place to get any apple product.

They’re very good, but impatient with novices. They did the transfer but I still have things on my old phone and computer that haven’t transferred so I will have to spend 6-18 hours checking everything and I am still not ready to turn in my old phone because my new one wants too much new information that was already set up on the old one.

A nice store as all Apple stores are. I had two separate orders, made on a computer back-to-back. Second one fine, first one there was a problem. Email said call this 800 number, so I thought itd just go in the store. My home is on the other coast, we have no Apple stores nearby, so we were visiting family. I thought after viewing everything the day before in another store and deciding, but where theres stock.Well, in the very noisy store, I still had to call the 800, got a guy who sounded half asleep and 4000 miles away even after that lazy dude finally put his headset on rather than be on speaker.Turns out, I was so far away from the store, they thought I made a mistake ( cross-checking my home address)Totally wasted :30, instead of quick, safe, near touchless pick up so proudly offered on line.No one could figure out why one order was ok, one was not. Really stupid process to final outcome which was fine.

Very nice location,staff is helpful and rather quick. Good experience for what I needed.

Open, no many people indoor but could be due to they need appointment to be inside. Staff did greet people by the door. Looks safe to be inside.

Terrible service! I was a walk-in they checked me in, gave me a time but still waited outside for over my time...And yet there is employees standing around outside, service definitely needs updlgrade its terrible service...If its not because I us apple products...I really will not come here. Not recommend!

Very good customer service. One of the best among the Apple Store that I have been to.Especially genius bar 👍👍

Apple cares too much about design at the cost of usable products

Rude manager and staff. Very poor experience!!

No stars for this service. They started policing how and what I wear instead of working on the computer repair. I will never buy any apple products in my life again. Apple policies made it impossible to repair anything in person, made shopping experience into a hassle and after using apple for 15 years I will never buy another product from them.

Top notch customer service

Super shop.. they had lots of options and the sales personnel was so helpful .. he helped change straps for the iwatch and was very patient in the overall process . He also explained some discount options and interest free emis. .. overall I loved the look and feel of the shop .. and it’s in mall .. so, lots of other things to shop .. welll done ✅ all employees

Great people free parking plenty of places for food and electronics.

Very nice store clean as could be.

Excellent customer service. Came here 27 Jan cos wifes phone black screened the morning we flew out and after 15 hours in the air, we came here to see if we can get help.We walked in and was served in 2 minutes by a store consultant and a fellow compatriot from a neighbouring country near ours who moved here when he was young. He reset and restarted her phone within a minute and she was so thankful. God bless that kid!

My 86-year-old father bought a new Mac for 10K and in the past six weeks hes had to take this machine to this Apple store twice because it hasnt worked properly in all that time. I have also witnessed the workers treating my father, myself, and other customers with very low quality customer service skills. There was, in particular, one individual who ORDERED my 86-year-old father to stand in a different spot with a very disrespectful tone and demeanor. When my father brought to attention this individuals poor customer service skills, the employee did not apologize and actually argued and denied any accountability for his disrespectful communication. And in my view, if Apple uses Covid as an excuse for poor service, that does not forgive being unkind and disrespectful to elderly customers.

Great apple store! The employees are generally pretty nice, and the lines are manageable.

Top tier!

Linux / unix much better

The store looks very nice. It is on the outside area of the mall near a fountain and food court. I went there because I had an appointment. This was the first time I went to a mall during the pandemic. Everyone was wearing masks. It wasnt crowded since I went on a weekday in the afternoon.

Brought in Macbook Pro for a Genius Bar appointment: diagnostics promptly ran and confirmed problems with the battery and display connectors. Laptop dropped off for repairs.Employee also double-checked the return shipping address and thus prevented my work computer from being erroneously shipped over an ocean to the wrong land mass.Five days from drop off to returned laptop. Not bad, Apple.

I needed to trade in my iPhone, as my newly purchased a replacement iPhone didnt properly ship with a trade in bag. Although it took a minute to find someone to help me, the person I was paired with quickly and easily performed the trade in. She was extremely nice, removed my tricky glass screen protector for me, and everything went smoothly. I was out in less than 10 minutes. A very positive experience.

Today I went in to pick up our gift--a new Apple computer a friend bought my daughter. Even hours after I received instructions on how to pick it up I was told, by a very rude employee, that it was not ready to be picked up. He insisted that I prove it, and show him the email. I found the email and asked for a manager. The manager, asking no questions, proceeded to tell me off in front of my daughter. It was all very odd. Incredible that they feel like they can do this. I recommend visiting another store or disregarding Apple all together. We certainly dont want to do business with them any longer.

Hard to find parking, especially on weekends

The absolute worst customer service Ive ever experienced. The African American Apple Rep today was garbage. Lacked empathy, let alone work ethic, to help a customer with trying to solve an issue with my phone. He was actually condescending when he gave me less than a minute of his time. Had to be a Karen and asked for a manager due to his horrible service.

Awesome experience. They managed the covid situation very well. I was very satisfied with their customer service. There was some delay in getting in due all screening for covid at arrivals otherwise all smooth. They helped me with my questions and guided me very well.

Too busy, you have to Make an appointment to come in. Not convenient

The customer service at this store has been a disaster. And Apple knows it by now. I have heard many stories about the management being rude to customers and I have experienced it myself. I always give businesses a second and even a third chance because I know how tough it can be. But these guys are rude to patrons every time. Ive seen it, I have heard about it and I have experienced it.

We have been a to a great year and have been great for the kids great we have been there to help us find our new place to our house we are so happy we are very happy we will our kids loved the food and we were very happy with the service we had the best time and we were able very very nice people we had our wonderful day we had our very very happy hour wonderful and wonderful place to go for our food we had a wonderful experience and great we had a great time and great place for our

It took me half an hour locating the store.

Very well organized and prepared for the covid-19 situation!

Please note the address is wrong, it is on the NORTH side of 31st Ave (apparently they moved recently?). Kind people and quick service.

Fast service, good location.

Curbside pickup is one of the best ways Apple has prepared for covid!!!

I am a new I phone and I watch user, but I dont get good help.I also have some questions of my apple tv but they said they cant help me.

Scheduling and arriving for an appointment was fine. Picking my device up after repairs, however, was poorly handled. After arriving for pickup around the specified time, I spent an hour sitting behind the genius bar and then over by the employee door, making eye contact with as many employees as I could without a single one stepping over to check me in. I had no idea whether the repairs were done, whether they would call my name, whether I should just pester them, and even had to use the store’s phones to check the time since I didn’t have mine (the whole mall doesn’t seem to believe in clocks or maps).The store was clearly busy with some internal event or other, so I understand why the individuals didn’t have time to approach me. As a whole, though, the store should have some mechanism to communicate with customers waiting in the store. I showed up for my appointment but it felt like the store didn’t show up in return.

This is the real deal for getting your screen fixed. I emailed them the night before and had a new screen on by noon the following day. The fix was fast and he was very friendly. Fast service and good prices.

Very nice people and helped me chose what MacBook 💻 I should buy and AirPods too.

I came in this evening to get a replacement battery for my iPhone. I had ordered a service part a few weeks ago, and received an email letting me know it was available. I walked into the store, was greeted by staff, told who to check in with right away. I was told the repair would take about an hour - and it did. Great experience. Staff was really nice!

The web site does not make it clear that you should even attempt to go to an Apple store without an appointment. Annoying to go to store find that out.

Very good customer service. One of the best among the Apple Store that I have been to.I am having a vision problem due to eye cataract problem, so I use my iphone to take photo of item in upper shelves and the zoom it so I can see it clearly. a lady staff approach me and tell me that I just tell her which item I want to see and she will get it for me. That is extra effort and I appreciate it.While looking around, I come across a toy which I am not familiar. Another apple staff saw me looking curiously at the toy and he approached me and demo the item to me. That is very good customer service.

Staff is really helpful and welcoming

Given the high standards of apple stores in general, its pretty baffling why this store is so poorly run. Extremely poor customer service as a rule. They make you feel unwelcome and twice I was told over the past couple years that they were too busy at the moment to sell me the iPhone when the store was empty. Bizarre.

So mad right now. I bought a new iPhone 11 Pro in my way to the airport. Joshua was helping me set it up when I had to leave to catch my flight. He told me that when I left the store the phone would stop trying to download my apps if it wasn’t on a WiFi network. It would only restart when I was on a different WiFi network.Now I’m not calling him a liar. Maybe he just doesn’t know what he’s talking about. But over the next two hours I burned over 5 GB of data on my Verizon account, meaning I was charged $60 for data overage. And since he works for Apple and not Verizon, I have no recourse. How about Apple writes me a check???Thanks JOSHUA!!!

Very Satisfied and very professional. Will go and do my shopping with them from now on. Good job Apple of Hillsdale

Awesome service! I would have given you a 5 star but I believe theres always room for improvement! Keep up the good work 👍

Great place to learn more about new Apple products. The staff is great and very helpful. Make sure to schedule an appointment with the experts at the genius bar a few days before if you have technical issues you want to discuss.

Purchased a set of air pods and the left one went bad after 4 days. Came in for repair and they didn’t have one for replacement. They placed and order that would arrive after 5 days at the store. They couldn’t ship it to my address and if they do they would charge shipping. Went there to pick my replacement after 7 days and they said it hasn’t arrived yet. Are you kidding me ? You can sell the new ones and have them ready quickly but if this is for a replacement after a couple of days of purchase then you have to go through hell.

I went to the Apple Store today maybe five minutes ago and I was the best service everything I was trying to buy some accessories I was waiting for someone to come by for almost 20 minutes but no one came by little school now and I was just trying to get my chargers some accessories which is going to be more than $200 for everything I know is this like a marriage the way you look if your Latino they won’t help you out straight of racism at the Apple store in Hillsdale which is Cana funny because the gentleman when I asked him y’all like what’s going on how can you buy something here his name is Jose with the iPad in front I believe he’s Latino to but it doesn’t matter anymore specially in this country just to fit in I guess but it’s just sad I hope that you guys re-train and we educate your customer service at the Apple store I really appreciate it because the Apple Store really hasn’t done anything really well

My daughter (9 yo) saved up her money to buy her first MacBook. She did all the talking and handled the purchase on her own. The staff was so supportive and helpful. They made her experience very positive.

Bad experience with staff, being rood and not supportive... very disappointed ...

Usually they have real bubbly happy ready to help people, but I felt a little smugness from the sales girl. Like how could I not know that !

Horrible customer service every time I go and this time I am writing a review. Long waits and while I wait I watch arrogant staff say nasty things to customers. One walked out. I dont know how anyone could give this place a good review after all the negative reviews I see on multiple sites.

Wanted to give a shout out to the wonderful pink haired Theresa. Even though she was on check in / welcoming duty she helped me through different ways to try to get rid of a virus on my computer. She balanced helping me with doing her assigned task flawlessly. I must say she really went above and beyond to make sure everyones needs were met and questions were thoroughly and comprehensively answered. This is a woman the is AWESOME at her job!

Nice mall

Need to be mindful of the appointment times. Despite having an appointment I had to wait for over 1 hour to get the new iPhone XS. Being the most valued tech company in the world they couldnt even provide a notification for when they would be able to service my request and asked me to wait in the queue. Just disgraceful!!!

Excellent service at this store. Recommend going right as they open if you can. No lines and no rush.

Very great place with amazing customer support to help you!

It’s very sad I keep coming here for the past 5 years and it’s getting more worse this place, 50% of the people working here is amazing and 50% they are very unprofessional like a robot any question you ask right away they want to put u on there system on a line like common u asking for 1 quick question to make a decision to get the iPhone or no. I hope u guys change this policy because it really annoying.

I got there 45mins before closing on a Thursday and was told they dont have an open appointment slot to help you buy a phone. You need an appointment to go to the back and grab a phone and swipe a card? Apparently yes.Plenty of employees just talking amongst themselves mostly ignoring customers.I thought it was ridiculous when I bought a macbook power brick and needed to buy a separate wire to connect to it. This is another level.Apple, in a fervor to create an overwhelmingly catered experience, has lost their common sense.

They solved my iPhone X ringer issue over the phone.

Was told by salesperson I only need to wait a few minutes to buy a phone and have been waiting over 15 minutes and decided to leave. Terrible service. I’d expect Apple to treat their customers better especially someone who was about to spend $1000 on a phone. Not coming here again.

I want to sing the praises of the staff at the Hillsdale Apple store, particularly a tall young man named Dave, and (I think) another named Isaac. They went above and beyond to make it possible for me to have a working phone in time for my international trip tomorrow. They even made it right when the problem I was having was due to a shady online dealer (tip: DO NOT purchase from SMARTER/NEXT! They are shady!) Once they knew of my imminent deadline and all the failed attempts I’d made at communicating with Smarter, they moved mountains (Dave’s term!) to get me a NEW phone. I had to drive 1/2 hour to pick it up, but that is totally worth it in order to be able to install apps, update my iOS, and *take photos* on my trip! Thank you, thank you, thank you, Dave and all the staff at the Hillsdale Apple Store!

Kinda cool, love the technology. Im a big believer in the company and Id like to take a few classes on photos and the new love. Love my Ipad and was the first there. Love mac. Cant wait for the next mac tool see ya.

Never seems that friendly, a good many times they treated me like they could care less when I entered the store. Have had some nasty sales folk, less often a good one. Sales training, or hire better people.

As expected. Find the atmosphere here a little forced with a smarter-than-you approach to customer service that is discouraging. Would prefer a little more humility and willingness to assist.

The sellers have no patience, they only care to sell you something then go away.No seller support for migrating from Android, Ive talked to tree different people, plus the seller who sold me, all of them just found something else to do after Ive paid for the iPhone

It’s been 1 hour 30 mins, I am still waiting near the Genius Bar for the geniuses. I usually am very impressed with apple store service, but they do screw up sometimes just like their iPhones.David is here. He is very helpful.

Store moved from inside the mall to the new North Block end of the mall. Lots of armed security

Brought in 6 year old macbook pro that was having kernel panics. The only reason they dont get 5 stars was they were so busy it took them 40 minutes to get to the point that they had to take my computer in for further diagnostics. This is where it gets awesome. They figured out it was the broken graphics card and fixed it for $330. $70 cheaper than what I had come to expect from online research. BUT, they also replaced my battery, DRAM (8GIG), Optical Drive and a few other things as well. The laptop came back polished and clean. All for $330. Way above my expectations.

Being in sales my entire life, Its hard to say that a rep Wowed me, since I deal with so many. Frank was that rep. He led me to an incredible experience at the Apple Store in Hillsdale. My phone for work was not working properly and I had a flight to catch, so we were battling time trying to solve the issue. Frank stepped up to the plate and delivered on the extraordinary service Apple is known for. He came up with creative ways of solving the issue, while being patient, and empathetic. Great asset to have for the company. Id only go to him the next time Im in the Apple Store.

Terrible pick up experience. The lady in charge of giving out the goods as the last step should understand how long customers have waited when they reach her

A good experience here. Parking is at the back in a lot and along the street. Plenty of restaurants around there so if you want to grab a drink or have dinner/lunch while you wait for your repair to complete is a good option. Their walk-ins are much better than the San Francisco store.

Never trust them about the repairing time. They have no idea of how long it would take. And you should call support all the time to see how your case is going on.

Not the largest Apple Store. Always crowded. At least one or two staff members come by and ask if I need any help, but no one really tries to engage and sell you on anything. I have been to other Apple Stores in the Bay Area with much more friendly and helpful staff, Downtown SF store and the Stanford store, that actively try to engage in a conversation. At this Store, the store greeter doesnt greet when you walk in or say goodbye when you walk out of the store. The guy just stands there. Overall, the staff is pretty low key here.

Super friendly & knowledgeable staff. Reasonable wait times. Merch is still super expensive, but what are you gonna do?

A lot of people to sell you stuff, but not so much for helping you when you have a problem on your device.... genius bar was running very late

Changing battery on the laptop will take 3-5 days they said. 3-5 days!!!! I got the whole front of my car repaired in 5 days!!Also do not have batteries for MacBook Pro 2015. This is the previous version but common apple you dont have so many products not to have battery in your warehouse.

It’s an Apple store ... great customer service. It’s usually busy though.

Today I bought some AirPods at the Apple store in Hillsdale and the gay who attended me does not know how to give good customer service because I asked about the iPad six and he told me to look for it from the other side and when I told him I wanted the AirPods I did not even He said thank you or nothing else it seemed that he was doing me a favor by attending me or I think he was more concerned about continuing to talk with the other employee with that attitude will make the clients do not come back anymore. Date/Time 06/22/19 15:42:39 in Hillsdale store.

Very expensive

Horrible customer service, made me feel like I was inconveniencing their time by coming in. One guy was being very rude and made me feel like I was to blame for coming in without having an appointment even though I called and could not get to anyone. Apples smart automated calling system is horrible.

Not good service. Staff has a bad attitude.

Bad attitude. I dont mind waiting but I mind when the staff roll their eye at customers. I understand the store is busy, but that not how I treat your customer. Esp Apple product is not cheap!

All the phones and tech looks more or less the same but nothing has any description telling the customer what the device is or how much does it cost. I dont want have to wait for someone to tell me about each phone when they could easily have some specs/prices/info displayed.

The employees are so friendly, knowledgeable and immediately are there to help you, always a good experience shopping there

I dont like that they assume that because I am a woman that I am stupid and dont know anything. They treat me like a moron and if Im not attractive enough to the mens standards they wont talk to me. There is someone who works for Apple in my family so I am very familiar with their products...more so than their staff. Yet their staff still treats me stupid. I see it all the time in there: women = stupid and men get the higher level of conversation. I dont have this issue at the Main site.

Very great place of getting Apple products with best prices.

Good location and friendly folks.

I have had good experiences here at the genius bar. Its just like any other apple store; make an appointment online and come prepared with everything you need, and everything will be alright.

Its convenient, and has free wifi, but this store is almost too busy at times. I would recommend visiting the Stanford and/or Burlingame stores instead. they have more genius bar openings available, and the Stanford store is twice the size of this one

Brought my early 2011 MacBook Pro 7:30 pm Tuesday because battery was draining pretty fast, decided to go with battery replacement even though it had only 600 cycles. Now I have done a bunch of battery replacements on different laptops, and I know it takes 5 minutes to replace a battery. If you add any diagnostics, you just run it like putting laundry in a washing machine - you let it run. I researched after market batteries prior to going and decided it wasnt worth taking a chance on one because of horror stories I read. So reluctantly, I went to Apple thinking that, minimally, Id receive ok service for the premium prices Apple charges. I was wrong. 22 hours later, at 5:30 pm, that 5 minute task hadnt even begun. Then the floor person said she could not give it an ETA. At least she was courteous although I found it outrageous that it wasnt done. I asked for the manager, and he claimed that it was promised by the end of the day, and they work there up to 11pm on repairs even though the store closes at 9. I told him that I was told that if Id I brought in today, it would be done same day, and by leaving it over night, I expected it by no later than the afternoon. My girlfriend was with me when I dropped it off and she said that that was her expectation as well. The manager didnt even seem apologetic - didnt appear empathetic at all about the misunderstanding. Worst service ever.

Incompetent and arrogant. Buy apple products if you want, but don’t do it in this shop, go anywhere else.

I just picked up my Macbook Pro today. One staff who is specialist was very rude to me and my wife. He was acting like very unfriendly with very bad attitude. I asked him Could you make sure I ordered the right product He was like cant you see yourself. Fine, HE just walked away from me. I was treated like a bad person at APPLE STORE. Well, I hope Apple need to train their workers better and take care of customers seriously. That/s all.

Came to pick up an online order & got it quickly.

Nice and professional!

HELPFUL STAFF - it is always easy to shop here.

Friendly staffs and spacious enough to look and buy the products

The geniuses are idiots

Terrible service. I stopped by this store to check the wifi gray out issue caused by upgrading the system to iOS 11. I went there and queued in line around 11:40AM and was told that I need to wait about 2 hours (they will notify me with messages).The terrible thing begins to happen. I came in the store around 3:30PM and was told to wait for another 15 minutes. Then a man named as technician to check the issue. He just restarted the cellphone and told me that this cannot be repaired and started to give two suggestions: 1) spend another $329 for a swap (old iphone 6); 2) or trade in my iphone with $127. Thats really terrible experience as this issue is caused by upgrading to iOS 11. The technician didnt do anything to check the issue and just wanted to keep selling. Thats really terrible! Maybe thats part of Apples sale strategy. Just like the issue happening recently that Apple intentionally slows down the old iPhones to push customers to buy new iPhones or exchange batteries. Actually I didnt feel anything wrong with the battery of my iPhone 6. It sounds pretty strange that they always blame the battery.