Victor was amazing I am new to the Acura family and I was having issues with the vehicle I purchase. I dropped my car off for service, when I was able to pick up the vehicle Victor explained everything that the mechanic did to the car in full detail. I left there feeling very knowledgeable about my vehicle. Car runs like butter now.Thank you so much Victor 5 ***** for your service

Hope and Chris always take such great care of me and my car! Their customer service is beyond EXCELLENT!!! I live an hour away and I don’t mind the drive just because they treat me so well here. Thank you Hope and Chris!

We had a great experience!!! Sales Associate Nick Natole treated us excellent. He went above and beyond to find the perfect vehicle for my teenage son. This is the second vehicle I have purchased from AutoNation Acura in Sanford. Thanks again Nick Natole for all your help and patience.

I just got a pre-owned certified 2017 MDX and I absolutely love it. The sales representative Martin was amazing, he was extremely kind, patient, helpful, professional and informative. He made my experience an amazing one. And it’s not usual you walk into a dealership and the people that you that way. Most sales rep just want the money and bye. He actually took a lot of time dealing with me and he did it with a smile on his face trying his best to help me with everything. Even after I purchased the vehicle I came across a small issue with the battery and he was there to help me with that as well every step of the way. I’m very happy I went in there that day. And I will 100% recommend him and do more business with them in the future.

This dealship and the team are exceptional. It is always a very comfortable and a pleasant experience when I visit. Ive bought two vehicles with them and only service with Acura because they do it right. Highly recommended, safe reliable brand and afforable luxury.

I purchased my first Acura from AutoNation Acura North Orlando yesterday. Not only am I in love with my vehicle, but I have to give a tremendous compliment to Mackenzie Alpert . She was was incredible. She made this purchase smooth and easy. She was very knowledgeable and honest. I would highly recommend using her for your next purchase!

We had a great experience with AutoNation Acura! They were fair and worked hard to get our deal where we wanted it. They explained everything about the car before we drove off the lot and were very professional from start to finish. I highly recommend them!

I have been a customer for 10+ years and the current service manager, Victor Oquendo, is hands down, the best theyve ever had! He is such a nice man who goes above and beyond every single time I need something taken care of with my car. He makes my service visits a pleasant experience, (and none of us necessarily enjoy that task.) I hope he stays on board at AutoNation Acura as long as I own my car! Hes a keeper!

Alex, Mackenzie and Tom were a pleasure to work with and no hassle is their mantra. I would highly recommend working with any of them and will be back . AutoNation Acura won my business ! Great Service, Accommodating and Helpful. A different kind of car buying experience !!!! Thanks again!

Awesome job from Michael Thomas! He was a pleasure to work with when looking for a new car, he new exactly what I was looking for, what price I was looking at, and ensured as soon as the vehicle came in that it was held for me! If I could rate beyond 5 stars I would! Even after the purchase he has checked up on me to make sure my new Acura is running smoothly. Absolutely love the car and will certainly recommend Michael to anyone looking for a new car! Will definitely return when ready for my next vehicle with the great customer service Michael provided!

Great experience! Wonderful staff. Thank you for the personalized attention from Saed and Cesar! I appreciated their patience through my car buying process and attention to superior customer service.

My service advisor Lee C. is so helpful. Lee stayed on top of the issue with my vehicle and he made sure that I got a loaner car. Lee is so pleasant and provided me with Excellent service.GREAT LEE!!!!

The entire team at this dealer are amazing when getting service work done. My service coordinator Hope, is so sweet and great to work with. The Service Manager Victor was also very helpful during my visit. I really appreciate their professionalism.

This is Stephen and the costumer service here really made the difference. Far better than other dealers and I say that because no one looked bothered to answer my questions and had tons of knowledge on every topic I asked about . Everyone seemed to actually be enjoying themselves and makes me want to come here again. Thank you so much.

Amazing Service! It always exceeds my expectations from day one. 100% recommended! The waiting time was as promised and without any delay.

My experience at AutoNation Acura was beyond amazing. Mackenzie went out of her way to help us find the perfect car that we wanted. She was super easy to talk to and she was very informative. She was her straight forward about everything and we appreciate that very much. Kyle was our finance guy and he was amazing and gave us all the information we needed. He was very pleasant and helpful. My husband and I have been to a lot of car dealerships and this dealership is the best one that we’ve ever been too. I will always recommend AutoNation Acura to anyone. Thank you guys for everything !

Amazing customer service! I was attended quickly by Michael and he showed me exactly what I came to see. Josue was also very helpful and had excellent customer service. Overall, my experience in this dealership was great. The staff went above and beyond to ensure I was taken care of and I will definitely be back again to purchase another vehicle.

My service manager Lee is a complete pleasure to work with. I’d recommend him to everyone. Very concise, professional, kind, quick to get things done and adds to a good day. 😊

Every time I go in for service the entire team at Acura makes me feel like part of a family. From Esther greeting you with a smile to Lee diagnosing and explaining the details and options in an expert manner. It sounds funny but since I purchased my Acura I look forward to going in for service? By far the finest service I have ever experienced.James Dover, timacuan florida

After having my first Acura TSX for 13 years, we went back for the family Acura RDX. Gian was AWESOME - he made car buying fun and really showed us all the details of car and he definitely knows his stuff. The whole team has great family-type banter and you can tell they work together well. Service team is still excellent, too!!!

Took my car in for an oil change and tire check since one of my tires was letting air out and I was having to add air every 2 or 3 days. Left the car and received a call from the service department telling there was a hole in the tire that could not be fix and of course asked for me to replace it....$320. I asked the lady 3 or 4 times to make sure with the technician that was the case because I was returning my lease in about 2 months and would have loved to just get it fixed to what she said...you can either replace it, or dont, is up to you. Long story short.... ended up taking my car to a tire place near my house, to find out it was just an air valve leak, which I fixed for $20. Customer service is about trust and atention to detail, so when a situation like this happens, it makes you feel like someone tried to take advantage of you. To say... there is a whole in your tire when there is non.... well, is just not right.... was it done on purpose?, or just lazyness, of course is easier just to replace it and have the client pay for it (by the way, around $80 more than outside the dealer, which is another story). I love the Acura brand and Im hoping this is an isolated incident from a lazy technician... lets hope.

Loved the service, finance department was on top of it all. Approving us for our vehicle. Edward was very helpful in te entire process. Thanks guys.

I bought a Honda Odyssey from Autonation Acura in Orlandonine days ago. I jumped out of line a couple of days ago.The sales manager notified me that he needs my van for 4 to 5 hours to fix the door. He also stated that his dealership would provide a free loaner car while my van is getting fixed. I am so pleased that this dealer is truly providing customer service like the old days.I just got home Tuesday 7:15pm. The service manager text me that my van would be ready Thursday morning. The door would be fixed and I would get a working new keyless key. The communication between customers and this dealer is wonderful.If you have friends that is looking for a good deal on an automobile, my suggestion is to have them stop in at the dealership and ask for the sales manager. The price is reasonable with no pressure.

Last week I took my Acura in for service and I had a great experience! Hope and the team were efficient and clear in their communication. I will continue to have my cars service done here and I highly recommend them.

A great place to get quality information. I had the pleasure of working with Ghazi and Mike, both wonderful folks who explained everything I needed to know. When you go to other dealers you get the feeling of them taking advantage of you but with these guys, they are working with you to figure out what suits you best.

The entire staff at the dealership were awesome. When questions arose, my salesperson, Brenna, either addressed them immediately, or found the right person to answer my questions. The entire transaction was handled professionally and timely. Definitely recommend Acura North if you are in the market for a new vehicle.

Request Brenna Collins if you got to Autonation Acura North Orlando. I have to call her out by name because she was such a pleasure to work with. From the minute I expressed interest online, I was met with Brennas Collins professional and warm demeanor. We all know purchasing a vehicle is stressful and overwhelming, but Brenna was extremely patient as I asked questions, making sure I was comfortable as I moved forward. She helped me find a good fit with what I was looking for. In fact, after my experience with her, my husband went back to the dealership two days later and got a car with her as well. She was just so personable and helpful. Even after the transaction, she texted me often to check in and she was quick to respond to any of my questions. I can honestly say Brenna was pivotal in my experience, so I highly recommend her.

Customer service and the service department was outstanding. Omar(assistant service mgr) was diligent and friendly. He listened and understood the problem right away.

Buying a car has never been such a wonderful time! The entire staff was great but Ben, my sales consultant, was such a huge help. They were prompt, polite, accommodating, and just a great time all around. By far the best experience Ive ever had at a dealership, especially with how up front they were. If you dont like car salesmen, dealerships, or being taken advantage of, this is the place for you!

My initial experience was good. I was able to purchase the car and get the paperwork done in a reasonable amount of time. My after purchase experience has not been so good. I have a rag to transfer to my new car from the car I sold and I have left multiple messages for the finance manager about this and gave yet to receive a call back from him.

They worked with me all day to get me the car I wanted and to stay within my budget. Big thank you to Brenna and Kyle!! So accommodating and helpful. They pushed through despite my mediocre credit score and forbearance on my mortgage. They got me a reliable good quality car!

Awesome service. They took care of me right away, asked me if I was going to wait or go somewhere. I told them that I would rather go to the mall nearby and they asked me if I had a ride. I said no, they check for the shuttle, but the driver wasn’t there yet. The manager was very kind and took me there and picked me up when my car was ready. The lady that took care of me is the sweetest lady I ever known, very nice and very attentive.

I’ve purchased several cars in the past and this has been by far my best experience! Gian Zegarra and his team were very professional, answered ALL my questions patiently and were very transparent. I will definitely be back :)

Saed was awesome. Great salesman. I would highly recommend him.

I dealt with Ghazi. I highly recommend him. He is professional, courteous and made my transaction effortless. Everyone there treats you with the highest respect.

I had my new Acura MDX serviced yesterday, and the process was very smooth and easy. Hope in the service department was great- communicated everything to me and let me know as soon as the vehicle was ready for pickup. Highly recommend!

Great customer service. Lee did a great job fixing the issues and was very competent and friendly.

Excellent service. Nick Natole was very professional and a pleasure to work with. We highly recommend him as he made our purchase seamless.

Excellent customer service and selection. Q and Michael truly went above and beyond and we couldnt be happier. Went to many dealers before, and AutoNation Acura surpassed all expectations. Thank you so much!

I was treated like a valuable customer the moment l step into the building and the mechanic guy that assisted me was amazing, and Jeff always takes good care of me whenever I need my vehicle to be service.

AutoNation of Orlando in Sanford is beyond amazing! We just purchased a Subaru STI from here and Ben is beyond awesome!!!! He is friendly, honest, down to earth, and really listens to the needs and concerns of his customers. From the moment I walked in the door throughout the end of the day I felt as if I were part of the team. Never once did I feel as if I wasnt being heard and this is especially important being a woman looking for a manual transmission vehicle. Unfortunately, I forgot the finance managers name, but he deserves a shout out as well. He was great, friendly, and positive the entire time we were there. They both stayed late and never once made us feel like we were holding them up. Great work guys!! I will be recommending everyone to check them out!!!!

I just buy my new rdx, when I go home,someday. I found this, this screw can move it. But I don’t have time go there and fix it. First time saw this problem, before this car. I buy 2 new car already. But never have this problem

My experience at Acura for my first service was excellent. I was treated professionally an din a timely manner.

Thanks to the service department very knowledgeable on there products helped me get the fluids necessary for my car thanks 💪🏽

Gian was amazing down to the smallest detail. He took care of us like family and it was the most pleasant car buying experience I have ever had. Kyle in finance was also awesome.

I purchased my vehicle from a different Acura dealership and was unsatisfied with service soon after. I started to come to Autonation Acura and have had nothing but good service ever since. It’s been about 3 years now and I take the 30 minute drive knowing that my car will be taken care of and that I will receive proper customer service.

Excellent customer service from Carolyn!!! She kept us informed and was very knowledgeable and professional. Service on our vehicle was per my expectations EXCEPTIONALRecommend this dealership

Auto nation will go on and beyond to reassure your car and you are always safe. Their turn around time (depending on what it is) is very convenient. Hope makes it her priority to always keep in touch and make sure that everything is looked at thoroughly. I cannot get better service anywhere else. And I am grateful for the Hope, and the service team for everything they have helped me with with my last service!Thank you again Hope and the AutoNation team!Jenette Morales 🥰

As always, my Acura MDX has been a dream to drive and maintain...I recently brought it in for the 25K service, but not because there were any issues. My service tech, Hope, was cheerful, efficient, and was able to get my car serviced in the promised timeframe. Good communication and friendly, no-pressure service.

I just leased my sixth Acura from North Orlando dealership. I could not ask for a better car or a more trusted buying experience. No need to buy a Mercedes, Lexus or BMW. Acura has luxury vehicles that are dependable and a great price.

Benjamin was great, very attentive and courteous, as well as Paul, the sales manager both did an amazing job, super happy over-the-phone negotiation and with the buying experience.I could not give them a 5 star rating because of the F&I guy, Zach. He was awful, he thinks he is a know-it-all guy. He wanted me to sign the contract and papers without reading them saying “you know all this, you agreed to the numbers”…. And guess what, he had some wrong numbers there. Because I reviewed the papers, I noticed the error that end up same me some money in monthly payments; he basically did not respects the buying customer, he only want to up-sale stuff to you. At one point, I had to fully ignore him to get him to stop talking and do his work right.Aside from this guy, Zach, I truly recommend the dealer, we drove an hour and half to get the vehicle my wife wanted.

Hope, the service advisor was attentive to my concerns about my Acura RL. She was able to orchestrate the services that was needed to fix the problem that I was experiencing with the car. The service was expedited quickly and efficiently. She also arranged a shuttle service to drop me off and pick me up when the car was ready. Upon picking up my car I needed assistance to pair my phone to the car system. Hope asked one of the attendants to assist me. That attendant directed me to one of the mechanics who patiently assisted me with the pairing process. We were having some problems getting it paired but he meticulously managed to get the job done! This was a courteous service provided by the Acura team! I was thoroughly pleased with the service and the three Acura Team members that assisted me.

This is my #1 dealership when it comes to buy or service a vehicle. Folks you will agree with me when I say it all starts right at when you check inn. I want to thank Chris who is very humble and so kind. I am always very well greeted when I arrive and wallah I let them take over. These staffs are so knowledgeable and they truly will keep you updated with the progress.Thank you Ms. Carolyn for all the care you provide when it comes to loner car. You have always been so wonderful to me. You are one of the reason for me to keep coming back.Now comes the most imp person. It’s all because of him. Who has made me not only to bring my Acura TLX but now I am taking my Honda Odyssey for service as well. Mr. Oquendo Victor allow me to thank you for your love, care, honesty, your knowledge, and above all the respect you have given. This is why you will always have me coming back.I use to take my vehicle to Coggin Honda Of Orlando.Now this is a scary and rip off place. Since Vocci David left this place has fallen apart. Even my favorite mechanics are gone. Coggin Honda Of Orlando is terrible when it comes to customer care, and is zero rated when it comes to servicing vehicles. Don’t take my word, go see it yourself. I have been there customer since 2014. A huge mistake. No more.I am now taking my Honda Odyssey to Auto Nation Acura Sanford. for all my needs. These are simply the very best. Pls pls pls try it out. I highly recommend Auto Nation Acura Sanford. ***** (5 star dealership) and (1 extra star * ) for being honest and providing excellent workmanship. I love you Auto Nation. Pa pa pa pa pa. Oh yes.So will you folks. Adios.

Today, my Acura MDX Hybrid was serviced at AutoNation Acura, and the experience could not have been better. My MDX was very quickly and professionally serviced, and everyone was friendly, helpful and knowledgeable. A special thank you to Victor Oquendo, Service Director, who went out of his way to ensure that my service experience was outstanding.

My vehicle and I are always very well taken care of. Carolyn makes every visit an excellent experience!

Always a great service experience! They go out of their way to make sure everything is done right and you’re happy.

I trust this place. They have always done a good job, and my car drives better after service

Hope was amazing! She is super sweet, works with a sense or urgency, and made the trip seamless and smooth!

My 1st experience with them was excellent! They have a incredibly personable and knowledgeable staff! Special thank you to Julianna, who is an excellent representative for the establishment! She kept me informed of all options available during my Acura servicing, never pushed on any services and never tried to upsell. She instead explained the importance of each of my options, but left me the agency to decide which to pursue without the slightest pressure. Even after leaving and noticing an issue with my Exterior (not their fault) she immediately set to work with finding options for me to get it repaired. Looking forward to continuing to bring them my business and hope each of you get the same excellent care I have received. Julianna, thank you for your care, concern and true professionalism!

Always great service and the mechanics are very thorough in reviewing car.

Excellent service!! Love going in and working with Carolyn. She always goes above and beyond!

I just had my car repaired and was pretty amazed at the level of service I received. Upon arrival, Jeffrey my Sales Consultant, had a loaner vehicle ready and waiting for me. There was no delay in getting me going so I wouldnt lose out on my day of work.Then we have Larry, my technician. He called and gave me detailed updates on the status of my car, and even after all indicators that the car was good to go, he performed due diligence testing and was able to identify the true cause of my issue. He is simply amazing!!! To top it off, when I returned a few days later to pick up my car, he came out and sat with me, walked me through all the testing and re-testing and diagnostic steps taken so that I had a true understanding of what was done. The team there was extremely helpful, heard all my concerns and ensured that I left as a happy customer. Though I drive an hour to get there, it is worth the drive because of people like Larry and Jeffery.Thank you both!!!

Purchased my 2014 Acura MDX as a pre-owned vehicle from the dealership. As such, Ive consistently had it serviced by the dealership. However, on the last two services, I had to return the vehicle after only driving a few miles from the dealership. In each instance, something had been overlooked or not completed. That said, the Maintenance Department needs to improve their attention to detail as well as establish a Quality Control process. The cost of parts and labor is too expensive for repairs not to be done right.

Gian was great. He was very fair with the price. He came through with what he said he would and didnt try to pull any shenanigans. A couple of things went awry that was not his fault but he stayed calm and helped us through it and all was great. Thank you for a wonderful selling experience Gian!

Update- I have been having issues with getting the parts for my car after being rear ended back in April. Victor went above and beyond to help assist me with the process: made sure the parts were coming, I had a rental, and my car would be completed. While everyone else told me they couldn’t help me, Victor found a way. Auto Nation Acura is the best. They will have me as a loyal customer for ever.

I just signed off on the 2022 MDX which was love at first sight! Gian Z. was my sales agent. He was very nice since the moment we were introduced. He was willing to show us all the cars we wanted to see and test drive. He really to care of us by giving us an amazing deal! Ashlynett M. was also was very nice, friendly and attentive. She was able to expedite our closing process and everything turned out nice and smooth! I am very pleased with AutoNation Aura of North Orlando because everyone did their part and I felt they took good care of us!

I’ve always had a positive time coming here to get my car service; very attentive and nice staff. The dealer doesn’t try to upswell any services, whatever you need is whatever they do. Always had my car done very quickly as well

Fantastic service. Exactly what you expect from a luxury dealership. Everyone was friendly, and communication was top notch. Will drive further to have them work on my car than the closer dealer. They are that good.

My last visit was not as i liked, first i was there on a Saturday for a Tire problem also requested to check my oil, wipers, etc. they were not able to change the tire since it had to be order, i understood, i was there 3 hours or more, finally they advised the tire had to be ordered and the other items i requested where checked. Left and the next day when i was going grocery shopping the warning light for oil came on, i was annoyed since i was just there for 3 hours and i thought they said everything was fine. I finally returned to get the tire replaced, and i told them about the warning light. Again waited 3 hours, I was not happy with the service first the waiting and secondly had to return to get the oil changed etc. i expect that if i am there and waiting 3 hours that my car get checked according to what i requested. The question is what would have happened if i had the tire fixed/replace on my first visit. and the warning light came on after being there already, that would have really upset me since i was at the facility for over 3 hours already and had to drive back.

Bad experience!!! I bought a car a month ago, I used a loan from my personal bank instead what they were offering to me. They did horrible job with the documentation… My bank didn’t appeared as a lienholder even though I told them.. I had to go DMV to solved their bad job and pay 75 dollars… Worth experience ever…Be careful this guys don’t do well their job…

I have been coming here for services for years since I moved to Orlando. Every time in the past the service was good until the last experience. Last week, I asked my son to take the car in for an oil change since I was busy. They recommended my son to replace all the tires and brakes. We had 3 coupons for oil change, tire replacement and brake replacement. However, my son was told that he could only use one coupon. My son is young and inexperienced. So he just accepted what he was told as fact. If that was the case, why would the dealer ship send me multiple coupons without stating coupon limitation? If I took the car in, I would not have all 3 services done on the same day if they refused to honor their own coupons. I would have just do the oil change and come back some other time for the tire replacement then the brake replacement so that they would have to honor their own coupons that they sent out. We have been driving Acura forever. Acura services from dealerships in Texas were definitely different. I did not have to ask them to apply any coupons. They would tell me they had applied any promotions or coupons they had on the suggested services. I probably need to find another Acura dealership in this area to take my cars in for services in the future.April 15, 2021After I posted this review, Auto Nation Acura Service Director contacted me to address the issue. He appeared trying earnestly to regain my confidence in their service department. I think I will give them another chance. If it was not for the Service Director, I would probably never return to that dealership. I am changing my review rating to a 4 due to the Service Directors effort to resolve the issue.

Great service! Hope, my service agent, was through and informative. And very friendly.

As always great experience. Hope is great she made sure i knew what was going on with my vehicle eveey step of the way .

Start to Finish our leasing experience was once again a pleasure...... Friendly and polite service with a fair deal at the end of the process. I would recommend this dealership and product to anyone.

Hope was great. Fast and efficient service.I bought my first car out of college at this Acura and hope to get another one soon

I have been servicing my car at AutoNation Acura Sanford for over seven years. The service team is Courteous and professional. I would rate them excellent in every category. Top notch service

The service department at Autonation Acura always makes me feel like a VIP. They are thorough with great communication and keep you updated if you decide to wait in the showroom. I am on my 3rd Acura in 20 years and the service after the sale is a big part of that.

I absolutely recommend Auto Nation Acura of Sanford, FL. If you are looking for a new or a used auto, dont waste your time looking elsewhere. Mr. Nick Natole helped us tremendously yesterday! Mr. Natole showed care, active listening skills, and also shared his knowledge and experience with us without pressuring just to close a deal. I felt respected. Mr. Natole and the sales manager took the opportunity and built instant rapport. They considered our personal situation / need and worked with us to fulfill it. I am grateful for a smooth and transparent process. One happy customer here! :) You wont be disappointed.

Went in to see some used car options. Ghazi was awesome and patient! However, Josue, the finance manager I believe had a HORRIBLE delivery of customer service and experience. Everyone here has been extremely kind until I approached his customer experience. It wasn’t the content of what he was telling me, it was the WAY he was speaking to me. Almost as if I am dumb and in a very aggressive and disrespectful manner. This caused me to leave. No need to contact me back. I have made my decision to go with another dealership. Thank you Ghazi and Mike Thomas! You guys are awesome. As for Josue, learn manners.

Saed was amazing to work with! He responded quickly to my questions, he was efficient in putting the transaction together and made sure I had an awesome car buying experience. I Highly recommend Saed!

Had a great experience working with Mackenzie and Mike. We called ahead to check on a particular vehicle and they had it ready to test drive for us by the time we arrived. Mackenzie did a great job showing us a lot of features that many of the other dealerships did not take time to go over in detail. Both Mackenzie and Mike made it an easy, breezy process to get the car I wanted and get the deal done as quickly as possible. They offered great service and had colors combinations that we havent seen before. All in all, a smooth, professional, and spectacular experience. I would most definitely recommend them to anyone looking for a vehicle.

Jeffry delivered my new Acura TLX and picked up my 2016 Camry. I signed the papers at my kitchen table. I love my car and I love the experience. I have had unpleasant experiences at dealerships and had put off getting a new car because I just could not face visiting a dealer who takes most of your day trying t wear you down. Great service!

A pleasant experience! Saed was, and continues to be, helpful and conscientious! Plus, I love my new ride!

Loving My New RDX ! Great experience at AutoNation Acura ! Ben was super helpful, patient and knowledgeable . Thanks again Ben!

Great experience at AutoNation Acura service dept. Hope was fantastic and kept me updated with texts throughout the whole process.

I Had a horrible experience at Honda of Ocala (STAY AWAY AT ALL COSTS) which turned into a huge mess. Autonation did their BEST to correct the mistakes and unethical practices of Honda of Ocala and was able to put me into a working, reliable, and beautiful TLX. The service director, Victor was our first pleasant interaction. He made sure we were taken care of while the service dept looked at the dud vehicle I bought from Honda of Ocala less than three weeks ago. The car was deemed to be not repairable because the part that was needed was on backorder and they did not know when it would be available. Edward, our sales rep, reached out to see if there was anyway I would give them the car so I could get into a functioning vehicle. He did his due diligence to get the dud car appraised the day before we came back to the dealership. Upon arrival we were able to look at a few vehicles that fit what I was looking for. I was able to walk away in a certified preowned TLX that I am more than happy with. I will be back to purchase future vehicles from this dealership. Great job guys!

I travel an hour from Kissimmee to AutoNation cuz I like the service that much. If you go ask for Hope. She took care of all my Acura service needs!

Great experience. My Salesmen Paul M. was awesome and helped us get a great car.

I would like to inform you of an experience I had at your Acura of North Orlando store. On Monday 8-16-21, after my wife had been dealing with salesman Ghazi and finding the car she wanted, I accompanied her to also test drive the car. We absolutely wanted to buy the car and went inside to do the paperwork. After discussing a couple of accessories we wanted and having our credit checked, we waited for the paperwork to be prepared. This took a little while, probably longer than it should have since the salesman came back a couple of times and we had to remind him of the accessories to be added to the worksheet. We also had to remind him to include the small payoff from our trade in after another time. He was a nice guy but seemed new so no big deal. Our frustrations mounted when he was away from us for a minimum of 30 mins. He came back and said it would be 10 more mins. 18 mins later the business manager came to us, I do not recall his name, and said it would be a short while longer. I told him we would be leaving in 5 mins if things weren’t ready. A few minutes later, we were asked how we were going to make our down payment. We responded that we didn’t have a checkbook but could bank transfer the money immediately. Ghazi went to tell this to whomever and then came to say that a transfer would take even longer. This is when my frustration reached its breaking point. I went to the business manager and told him we were leaving. We would go get our checkbook and he could call us tomorrow when everything is ready. He said he doesn’t understand why we would leave. I said do you want to sell the car to me? He said no. I asked for them to have the GM call me the next day and he did not, I had to call him. The GM said that the place becomes like Walmart after 5:00. There were 2 other buyers in the entire store. I guess the GM feels like spending 60k on a car is akin to shopping at walmart. At this point I will tell everyone I know that buying from autonation dealers is a huge mistake.

Mike Thomas took care of me with selling my car. My wife and I were very impressed with his professionalism, compassion ( recent death in the family), and attention to details. He explained the process and kept us informed every bit of the way. I will definitely be recommending Mike and this dealership. A great experience, indeed! Keep up the great work!

I was pleasantly surprised by how delightful my experience was at AutoNation Acura North Orlando. I am a new Acura owner and this was my first time going in for service. From the ease of my appointment to being greeted at my car to the lovely woman, Hope, who walked me through each step of my cars service. I enjoyed freshly brewed coffee and a comfy couch and they even washed my car as a complimentary service . I left feeling clear on my cars needs and with a desire to return for more great service. Thanks Hope and the team at AutoNation Acura North Orlando!

Great Experience. Acura team was patient with us even though they were swamped the whole day. We were the last customers and we left after midnight. Very professional and dedicated to customer service.

Always great service..love Carolyn! She is so professional..communicates promptly and clearly. I drive from Orlando to Sanford for service..many places closer but when you’ve got the best..why mess with the rest! Thanks!

Service was friendly and somewhat thorough. As a new owner, I would have appreciated a few more word about the mechanical uniqueness of the unique 2017 MDX- why an oil and transmission fluid change are necessary at 4000 miles.

I was very pleased with the service I received on my car. I had an appointment and Carolyn was extremely professional. The work was done in a timely manner. They washed my car and the customer service was excellent.

Hope was amazing! Went the extra mile.

We had to drop off our vehicle for a concern that we had and we received great service as always

Thank you Mr Castro for finding me the car that fit me best! Very informative and professional! Took the time to help us find what we needed, didn’t pressure us at all which I loved. Felt very confident in the car i was getting.

Always a great experience working with Carolyn. Highly recommend you request her as your service agent during the purchasing process!

I just purchased a Acura MDX a couple of months ago and had to stop by AutoNation Acura for a check up. Scheduling was easy over the phone and treatment at Sanford location was superb! Victor Oquendo was the service director helping me out. He was extremely professional, efficient and helpful. Thanks Victor!