I went into Whiskey and Leather at OnePaseo today and I was so put off by the customer service and just the overall atmosphere. I am born and raised here but for the last 7 years I have lived in a small town in Northern CA and this store reminded me exactly why I moved.As I go to walk in, both girls that were working were standing right in front of the door and gossiping about something. I was so uncomfortable I even stopped and the girl said “oh sorry don’t mean to block you” when in my mind I would think “hello welcome!” Would be more appropriate.I continued to walk in, looked at a pair of pants, went over to the little kid section they had, and then to the jewelry.The girls started to walk back as I was walking out and not a single word as I left.If you are selling HIGH priced items you better have a high quality of customer service, and unfortunately they do not.
Pushy sales people and a store credit only return policy... don’t waste your time. Go spend your money on these expensive brands other places; you can get them online without the hassle and a better return policy than hereEdit: the company has contacted me and issued a refund for my purchase. I appreciate the swift customer service that resolved my issue
Update: I cant believe how quickly the mgmt staff responded and took action to my review! Within a couple hours they remedied the situation (which was completely unexpected). Considering the pricing issue was my only concern with my prior review, Ive updated it to give them 5 stars. I love shopping local, and their response shows how important customer service is to them. Well done! Ill be back to shop again!This is a really cute boutique, however, I was put off a bit with their pricing (overpriced). I picked up the item pictured below, but there were 2 prices on mine; one printed on the box for $12.95 and the stores label for $15 (if you look closely you can see the $12 under the sticker in the upper left corner). I purchased the item and was charged $15...I asked about the price on the box but was told that was a mistake. I thought they should have honored the price but didnt.
Cute place.