I recently purchased a Ducati V2 through Ducati of SB. Trevor and Preston were patient, educational, and let me ride a variety of bikes to help me come to my decision. I rarely write reviews, but felt compelled to for these guys, as dealership experiences are rarely so enjoyable and low pressure. If you think a Ducati isn’t an option for whatever reason, I highly recommend you visit Ducati of SB and see what they have to offer!

Update:Almost immediately after posting about my experience, Victor (the owner) called me directly to apologize and better understand what happened. He listened intently, asked me for more details, and refunded the fee I was charged. Im impressed with his response and appreciate his follow up. I wish them luck in turning things around in the future.Original review:If you have a Vespa, I highly recommend that you avoid coming here for service. I’m not writing this review in resentment, I simply want to share my experience so other people can avoid having the poor experience that I had.TLDRThey kept my Vespa LX150 in the shop for about a month before they even looked at it, when they initially told me 1-2 weeks. They returned my Vespa to me more damaged than when I brought it in, couldn’t give me a straight answer about what happened to it, tried to buy it back from me for far less than its value, and still charged me $100 of diagnostic fees when I turned down their offer and decided to take it somewhere else.While they sounded nice on the phone, it’s pretty obvious as soon as you walk into this store that the staff is indifferent to your existence. On top of that, once you utter the word “Vespa”, their indifference is transformed into annoyance. They clearly only want to work on Ducatis, and couldn’t care less about anything else. If you have a Ducati, your experience will probably be different. If you don’t, seriously consider taking your business elsewhere.Long VersionI called and asked if they service Vespas. Preston answered and said of course, bring it in. My drive belt broke and needed replacement. I dropped off the scooter around December 27th. They told me they’d call within a week. They never called me, so I called after 8 days, and then once a week for 3 weeks while they kept apologizing for being busy. Finally, on January 21, John (the service manager) calls me back and says it’s a simple fix to replace my drive belt. He said that I should replace my rollers soon too, but it’s not necessary right now, so he’d save me some money by not doing it. He then said they just need to test drive it, and it should be ready to go the next day. 30 minutes later, Preston called me and asked if I “can come in to talk in person” because they found another issue.I went in the next morning, and Preston proceeded to tell me that they discovered my clutch was also broken, and that my engine casing was broken. He said I need to replace the entire engine, and estimated the cost at over $2k. Instead, they offered me $300 to buy it for parts. Im not sure why they insisted I come in person to have this conversation, or how John failed to mention these issues when he told me they were going to test drive it.I left for a second opinion. After talking to other mechanics, it became clear this was not so simple. What was unclear, is how they could test drive it with a broken clutch. When I returned, I asked John about this, and he looked me in the eye and claimed that he never said that.After denying any fault, he quickly offered me discounts and claimed he would “help me out”. All of a sudden he figured out a way to avoid replacing the engine and fixing it for much cheaper! Why couldn’t he have thought of that in the first place? In the end, it’s pretty clear they probably broke the clutch by mistake and denied it. After a frustrating conversation, I ended up having to pay ⅔ of the diagnostic fee ($100) just to get my scooter out of there. I ended up walking it a mile and a half up the road to Ooty’s, where they were perfectly accommodating and completely unsurprised to hear about my interaction. So it goes!

I was doing some service on a gt200 Vespa. I noticed that it was missing the washer on the variator. Of course on a Friday and it would have took to the next week to get the part. So I went down to Santa Barbara Ducati and Vespa to see if they had it. And lucky me they had it in stock. Staff was super nice got me in and out. Thank you Santa Barbara Vespa.

Not one vespa for sale they just work on them. That a joke I would never take my scooter.or bike to a place that not a dealer.of them..

Final update; the dealership made it work.Ive got all the bags mounted and usable, with the right color panels, and the keys all matched up. Trevor searched all over, and brought tumblers from PA, to fix this.The final part (gear sensor) was slow to arrive, due to Ducati itself and its the least worrisome, as its just the gear indicator. Nevertheless, Trevor went above and beyond to make sure it was installed for my trip!The bags were key and they are on and working beautifully, with minimal airflow impact!Love the look and feel, love the bike and will thoroughly enjoy on my 6k mi trip! Overall; good, even if complicated by a short timeline and parts shortages.

Working with Trevor was great! We did everything over the phone and the process was smooth and easy. The bike arrived in great condition. Trevor always responded quickly and was very helpful with any questions I had. The guys here seem like they actually care which makes a big difference when buying. I would 100% recommend Ducati of Santa Barbara!

Nice but very small. No Veapas. only ducati

This is a real motorcycle shop/dealership. Personal service from people that actually ride Ducatis. They know there stuff and they care. Yes, its small...but intimate. You can come in, hang out, and bench race with these guys. Perfect.

Wow!!! Wow! Wow! Amazing consistent service, Victor, the owner of shop came over to say hello to my boyfriend, Hector, and me, so awesome that he took the time to point out that if we had any questions or concerns to ask for him.Trevor is a great salesperson, very professional and made the buying experience of a Streetfighter very easy and streamlined. Preston is always very polite, acknowledging and greeting customers as they walk into the bike shop. And fabulous Rory the main mechanic is always so great to talk to, takes a moment to answer any question we have and always a great sense of humor. This is my boyfriend’s 3rd Ducati he has purchased from this dealership, and we plan on continuing to bring his bikes up from Los Angeles for service at this dealership. We are sold on this dealership. Thank you! Ducati of SB! And to all your staff for the awesome experience. We are proud to join your family with the new Streetfighter!

Trevor was so helpful and made the entire process fun and easy. Id recommend this dealer to anyone and everyone!

Great local M/C shopSales and service for Ducati and Vespa

Even if you don’t ride, it’s always nice to look at beautiful Italian craftsmanship. There’s noting like a motorcycle shop, especially a Ducati one.

Havent bought anything yet but people are nice and seem very interested in you as a person and fellow rider, not just another commission. Willing to deal unlike other snobby high end cycle dealers. Nice selection of apparel too but no service or parts for older 60s and 70s two cycle Vespa scooters like the old Vespa shop though 🙁 Wonder what happened to his stock of vintage parts, that the guy had EVERYTHING. Ah well nothing is permanent.

Excellent hauled my Vespa over and Tim came out right away helped me off load it from my truck.

Kind of a small dealership, limited selection....not sure how much longer they will be in business.

The home of Carlin Dunne, this Ducati dealer has some awesome bikes and a great team. Ran out of t-shirts when I was there tho!

Carlin’s superior customer service accommodated to my every request and question. This is by far the best Ducati and Vespa dealership in the area. Believe me, I own both brands.

I think they treat you well if you are a regular, buy multiple bikes from them, can leave your bike for service until they are ready to work on it, or have a million in the bank. If youre a DUC owner who makes a service appointment and something simple, you may be ignored. That was my experience, and like I say, I bet they are great but Im not a millionaire, I wouldnt know.

Unfortunately I didnt buy my Multistrada from these folks. But I did get all of my service from them when I lived in the area. They offered a pickup service that saved me a bunch of time. The other times, I dropped it off and enjoyed time at the beach. The staff was always friendly. Trevor also has so many stories to share. Despite living in an area with one of the largest Ducati dealers, I still miss this place.

I rode my 04 Multi Strada to LA for Christmas from WA state and realized once down there my rear tire was not going to last for the trip home. Trevor and his tech John had a tire on my bike and out the door heading north in under an hour. John went over the bike and found a few additional things that needed attention.I cant say enough about the knowledge and passion for motorcycles in this shop. They will get my business at every opportunity.

I purchased a motorcycle from this dealer and drove down from the Bay Area to pick it up. I reached out to every single dealer in California and Ducati of Santa Barbara was immediate with their responses and were serious about doing business. No pony show!Anytime I have reached out to them since I have received the same treatment post sales as I did pre-sale and they treat all their customers this way. They have a great shop and the ambiance is unmatched.They are a specialty shop, a boutique of sorts, and truly have a passion for what they sale. I highly recommend them!!!

Female manager very helpful one day l hope to save 💰 and own a Ducati

Excellent dealership that makes you feel right! Not only they sell motorcycles but they also follow up with weekly rides, monthly BBQs and monthly track days which is great because it involves all aspects of motorcycle riding!!!Kudos!

Just bought a 2021 street fighter form this dealership, I was treated like family. Victor, the owner greeted me and asked if I should have any questions or concerns to ask for him and he would do whatever was necessary To streamline purchase of bike.Enter Trevor, what a great salesperson, made buying of bike super easy and fun! Great sense of humor.Person is also a great asset to team, immediately greets customers as they walk into bike shop.Then enter Roaring Rory! What an awesome technician and master of the machines that give us so much thrills, he’s very polite and a skilled mechanic, and what a great sense of humor! Love this place, as I do my Ducati’s, I’m a proud owner of 3 Ducati’s and only trust this place to have them serviced, my complete trust of my bikes are in their hands.i drive up from Los Angeles, I’ve dealt with others dealerships, none can compare to this gem in SB.

I have purchased two Ducatis from these guys. Great service, authentic shop. No BS just solid product knowledge based upon years of racing. Trevor Dunne the elder having years of racing victories and Carlin Dunne, the recent king of Pikes Peak bring real know how. What a motorcycle shop should be.

I have been standing in the store waiting for assistance to buy a bike for almost 15 minutes. Neither of te two employees have either looked at me or acknowledged me. Lame. I am no interested in hearing how hard the staff works when there are only one or two customers in the store on Saturday afternoon- during the summer - in a town with few bikers and fewer scooter riders. I finally told your employees I was writing a negative review while I was standing in your store, and they looked at me like deer in headlights.

Had my bike services and Im very pleased with the work.

Killer good people - way comfortable straight up experience everytime - worth the drive from Bakersfield- drive passed all other ducati locations and make the trip you will not be disappointed- and avoid Thousand Oaks ducati at all cost or you will regret every moment

I cant say enough about this dealership! We brought in 2 older 900SS bikes from Utah that had been sitting for several years. Thank you for getting us on the road in So Cal!!

This is a really clean and well put together Moto shop. I was in store for a new Ducati as my previous bike had seen enough miles. First impression was how nice the show room was, and for a Santa Barbara motorcycle shop I was very impressed with how good the selection was. I showed up right before they were going to close and Trevor spent over a hour with me explaining what would be the better bike for my uses. After sleeping on it over night I went back first thing in the morning and had everything done and rode away on my brand new Multistrada 1200 an hour later. Carlin was the one to help me in the morning and gave me a great price on the bike and some new gear! I could not be more happy with the the experience and customer service!

Did ok on my bike, not ok on a friends bike

You can tell the shop deals with very high quality and expensive bikes, and just like anything, they are a business. I think they are the best solution if you need to keep and maintain your vehicle, but it is unfortunate that they are the only ones that are truly qualified to do it in the area. That being said, I can say its difficult to talk to them about how they break down their charges for service, which to me shouldnt be something I should worry about with a professional mechanic. I felt pressured into accepting the figure they came up with for the job they did, and they couldnt guarantee that the work would get my bike back to running condition. I was pretty amazed that they told me this at all, Ive never experienced that from a dealer. It could have just been the person I spoke with, or it could be the way he was trained to handle customers, either way it felt unsettling. I like trevor, but not all of the staff. If there were other options I would go elsewhere.

Beautiful mopeds!

Trevor the owner is a liar and will take advantage of the costumer if your not carefull by adding labor and parts you dont need, I purchase a motorcycle there and multiple times I had to argue with him about charges on work I never authorized, also try to charge me parts and labor cover by warranty after the mechanic had told me it was no cost. And try to cover with a lie. He is rude and only wants to make a sale like a used car sales man will tell you anything to close the deal.BEWARE!!!!!! go to another DUCATI shop. I know I will even if I have to drive few hoursCarlin is a nice guy but to bad hes not the owner and is limited on what he can do to control trevor.

Beaitiful bikes, knowledgeable staff, and friendly vibe.

I’ve been ignored here too ready to buy a bike and the(multiple) employees rather small talk one guy and ignore a prospective buyer.Does it really take all your employees to talk to one person on a slow business day while ignoring other people in the shop on a slow business day?

Have a Ducati ... only place in town! Good service, but expensive ... but oh wait ... you have a Ducati!!!!

Superb service with helpful and friendly staff

Thank you Carlin.

Amazing bikes

Excellent