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DOMAIN MOTORS
1911 Soquel Ave, Santa Cruz, CA 95062, United States
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DOMAIN MOTORS
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Ke
Review №1

Very nice selection of cars. I placed several phone calls prior to arrival Sean made my experience easy. Very low interest rate. Excellent third party warranty for a low price. Gap insurance for 550 dollars that covers total loss. For a used BMW I couldnt be more confident and at peace. The BMW 550 couldnt have been any cleaner unless it just rolled of the lot brand new. Not one chip in the paint no flaws. Perfect is an understatement. Normally I need to upgrade a vehicle tint rims beat etc... I rolled off the lot with everything I wanted and more. Interior is flawless almost like they previous own only wore slacks. The seat had literally zero wear. These guys also took care of me because a known issue on those bmws is the fuel pump was poorly designed. I had issues and they instantly took care of it. Couldnt be happier with a used car.

Fi
Review №2

Great inventory and customer service, Sean was very helpful and quick to respond. Definitely recommend.

He
Review №3

I had a superb buying experience I went to buy my first car at domain motors I bought a like new jag XFR 3 months ago. Sean was the sales person who helped me with the process I couldnt be happier I LOVE MY NEW CAR thanks again Sean you did great!!!

Ja
Review №4

I got my beautiful jaguar from domain motors it was a birthday present to myself in July Sean helped me with the whole process it went very smoothly I recommend you go see him

Ma
Review №5

Sean was great not pushy helped me with the car I was looking for I got financed on the spot with my credit union love my new Bmw thanks again!!! I definitely recommend domain motors.

Fe
Review №6

I purchased a Car from Domain Motors and Joseph assisted me in the purchase. Joseph WENT ABOVE & BEYOND which speaks volume! I seen a car on their website that, I was really interested in and Joseph agreed to pick me up in San Francisco and drive me back to Santa Cruz to see the car and of course I really liked the car and did purchase it. The process was smooth and the experience was excellent. I recommend this as the place to buy your next car! Thanks again Domain Motors !!!

Ma
Review №7

Bought a BMW had issues driving home mind you I live 2.5 hours away..shaking while braking... brake light came on and the car needed rotars, brakes and sensor 900. The dealership paid 160 for auto zone prices!. Car still shaking took to tire shop 2 bend rims and needed new tire from a wreak never disclosed 400 to fix. Screen on dash not working 900 to replace. Engine light comes on thermostat needs replaced 300 for that. 60 days in still cant drive my car. Obviously no safety check was done!!! Dealership ignored my concerns. Buyers go somewhere else to buy! Spend all this money still cant drive my car!

Na
Review №8

I absolutely love these guys!!! I bought a 2011 bmw convertible m3 and Nick and the team went absolutely above and beyond to make sure it was a absolutely amazing experience 🙌 I will recommend everyone I know to buy a car here!!! Thanks guys for everything 🙏

Ja
Review №9

I flew in from florida on july 2nd to pick up an audi that I have been looking and talking with Sean about The deal was too good to pass up. Sean and I had gone over all the number and he had sent me extra pictures and even FaceTimed me showing me the car live he was very professional and willing to negotiate fairly. The car drove great from Santa cruz to florida without a problem, thanks again Sean at domin motors!!!

Pa
Review №10

Sean there doesnt know what hes talking about. He tried telling me that on CarFax Moderate Damage is damage to the car the is under $750 in repairs then when we showed up to look at the car he said it was $500 in repair. He also tried to tell me that the car (almost $2,000 above market value) was priced so high because it was an S-Line. They wouldnt budge on the price and didnt mention on the phone that the rear quarter panel had a paint job done when I asked if there had been any body work done to the car. Overall terrible experience and wasted 2 hours of my day to look at a car that I was lied to about.

mi
Review №11

A bmw 335i is currently listed with Clean Title on their inventory, but the previous owners instagram story just posted that the car had significant damage from accidents. Parts were literally held together with zip ties, I quote. DO YOUR RESEARCH before buying from this dealership :-/

Ja
Review №12

Good experience nice cars

Jo
Review №13

Purchased a Subaru, I wasn’t aware the car was already coming tuned. It eventually blew up due to the tune the car had confronted them about it and they acted like the car came stock . I paid all fixes out of pocket which was a lot of money I shouldn’t have spent but was my only choice. DO NOT buy from these guys as they do nothing to help and just sell bad cars. Save your money.

Ch
Review №14

I purchased a corvette at domain motors,joseph was my salesman he was really respectful, he created an easy and quick purchase and i would use them again if i was looking for another vehicle, very professional, Thanks again Joseph. he did everything he said he was goin g to do

Sa
Review №15

I recently purchased a Truck from this dealership myself and husband were really pleased with our purchase. Great sales representative Sean was very helpful and awesome customer service. Very satisfied with our new truck!!! 😊

Ru
Review №16

.i had the pleasure of working with Joseph whom is genuinely awesome‼️ I’m a first time buyer and despite a few minor bumps he made this experience amazing and for the most part smooth sailing‼️ I appreciate you Joseph you’re the real MVP‼️

Ja
Review №17

I worked with Sean and went there because there were a few cars that I really liked in their lot. Scheduled a meeting and loved the car so I put a deposit on it and was able to get it before it was sold. I also noticed an issue with the A/C and they just told me to bring it back to the lot and they’ll take care of it. Sure enough they got it fixed for me free of charge. Solid dealership with quality cars as well as quality people.

Sa
Review №18

Joseph is the absolute best dont deal with anyone but him if you go there

Ur
Review №19

Great place for first time buyers or anyone just looking for a new car. They had a wide range of cars and a huge inventory. I went in and walked that same day out with my dream car. They were very easy to work with and super polite and friendly and did everything they could do so I could walk out that day happy, you can really tell they are all about customer satisfaction. Would recommend 100x’s to anyone looking to buy a new car to check out the inventory and promise no one will be disappointed. Big thanks to the whole staff for everything and selling me a car in amazing condition.

Ke
Review №20

Perfect place for me as a first time buyer. They got all kinds of cars and the price are lower than other dealers. I just walked in and they took care of everything. Definitely worth to check it out.

Ke
Review №21

We bought a Jeep from Domain Motors. They were very reasonably priced. They took care of us so well. There was an issue a week after we purchased the Jeep and Nick promptly took care of it, going above and beyond to make sure we were satisfied. Domain Motors is a very professional company and we will definitely use them again, given the chance.

Za
Review №22

TLDR; I purchased a car from Domain Motors last week. I am from out of state so it was not a standard transaction but the level of service I received from Sean at Domain Motors was fantastic so the process was still very easy from my perspective. Easily the best car buying experience I have ever had. 100% 5 stars and highly recommend checking them out if you are looking for a used luxury car in the Santa Cruz area!The long version - I was recently in the market for a fairly rare BMW, and found one at Domain Motors after a lengthy internet search. I live on the east coast, and was getting this car for my father, so it was not a standard transaction. Less an hour after requesting more information through car gurus, I got an email from Sean at Domain Motors. We ended up speaking over the phone shortly after, and he was able to give me a great walk around of the car via facetime. Because I was coming from out of state, I got a pre-purchase inspection at another local BMW shop. All I did was setup the time with the shop and Sean facilitated the rest. After getting the green light from the shop, I put a deposit down on the car and made Sean send me a picture of the odometer. I have had bad luck in the past with dealerships joy riding performance cars I own so I was being paranoid but Sean had no problem helping me out. The car sat with them for almost 3 weeks before I could fly out to the area but when I arrived, it had not been moved or driven just like Sean promised. On the day I picked up the car, they got it detailed while we finished up the paperwork and the wife and I were on our way within 2 hours. Overall this was the best car dealership experience I have ever had. Sean was always responsive, helpful and friendly but not at all pushy which I always appreciate from a salesman. Overall this was an easy 5 stars for Domain Motors.

Da
Review №23

I was able to find the car I’ve been look for months at this location. They had a great staff that was able to work with my credit to make sure I was able to get the car I wanted. Thanks to Joseph for reaching out to me just an hour after submitting my contact information online. Highly recommend working with this great team to get the quality car with quality customer service.

Ja
Review №24

They treated us kindly, it’s a hard to negotiate with them but Sean was kind enough to help us, We did have a couple problems like the tires were not good but they did order us new ones, I was missing a couple screws in the engine, they filled most up but a couple were still with zip ties, and they did not do an oil change or change the filter which in result went to my wallet, I will contact and see if they pay me back for the oil change since I had it only for a day before the oil earning came up.

Ja
Review №25

Worst place ever. I liked a car so I call them and since I came for a far away city, they told me I could test drive the car this same week. They told me that for them to place a hold in the car so they wouldnt sell it before I got there I had to send them a fully refundable deposit of $500 and so I did. After I went to test drive it I decided it wasnt the car for me and they told me they were going to send my$500 dollars within a week. Its been a month and I still havent received my money back!!!! I been trying to call them and tell them about it but I never get a resolve. Dont waste your time with this place they are a bunch of scammers. I would give it 0 stars if I could

Fa
Review №26

Just recently bought a car from domain motors, was a car I’ve been looking for and found out they had it in the lot. Was priced decently, and they were able to work with my credit. Few issues that are now resolved just glad I was able to get the car thanks to the staff.

Ja
Review №27

This place blows 👎 don’t buy

ja
Review №28

No comment this place just sucks :D

Do
Review №29

Great cars, great customer service, as well as very helpful and easy application process thanks to the representative Sean, however everyone else seemed pleasant to help.

TO
Review №30

Domain motors made good on their word and that means everything to me. The sales person Shawn was Very polite and the financing was a easy process and I got the exact car I wanted.Thank you :)

ed
Review №31

I had been to several dealerships over several days and decided to try an internet search for a car i put in a inquiry and they responded quick and the same day i got a call from Shaun he ask if I would like to come see the car I was inquiring about. It took me a week to get down there, but when I did, I was immediately helped and felt welcomed Shaun and Marisa took great care of me. Long story short is I felt like I was treated as a family member with great attention to detail. The finance team was amazing and within the hour I was on my way to owning a like new 2013 Mercedes s550 ! Shaun has called several times to make sure if everything is ok which everything was perfect. I would recommend this dealership to everyone I know....

Eu
Review №32

Financed my first car from a dealership through them. They were extremely helpful and caring throughout the process, answered all my questions and made sure all my needs were more than met. Everyone on their team worked diligently with me for a while to find a financial institution to suit me best and get me the cheapest interest rate and price possible. Would highly recommend them to anyone looking to purchase a vehicle. Pay no mind to the bad reviews, everybody that I talked to and worked with was genuine, honest, respectful, and attentive to my best interest. They have very nice and well maintained cars. Extremely satisfied with my experience to say the least.

Iz
Review №33

Good, honest people I bought my car from nick later on the tire blew out and I let him know and he was able to get 4 new tires for me

pa
Review №34

I had a great experience at domain motors from the point i was contacted about my interest on a vehicle to showing up and leaving with my new car thanks to Sean and Marisa i will definitely recommend everyone!

Ri
Review №35

I was looking for a mustang and got it at a lower price than the rest of the market had to offer. The owners and workers are very friendly and made the process of buying the car easy and quick. I would definitely return to Domain Motors for my next car purchase.

D
Review №36

Nick and the others here were very helpful and friendly, they even offered me coffee and pizza. How awesome is that? I didnt feel pressured to buy the car right away even though I changed my mind on what I originally wanted to buy. After comparing and outweighing the benefits vs the negatives of each one I finally made my decision. Now Im really happy and always get compliments on my purchase. Another plus is they also work with your bank to get the loan you want. By the way when you see the Round Table Pizza youre at the right area. Its best to park in the rear of the building so you wont have to deal with the moving traffic/limited parking on Stevens Creek.

Ka
Review №37

I was very excited to find a car I was looking for within my budget and quickly scheduled an appointment to test drive the car. Day of coming into the lot, I arrived 5 minutes late (my fault), and had trouble finding where to go in the building. Once I found where I needed to go, it took 30 minutes to pull the car around even though they knew I was coming to test drive it that day. When the car was finally ready to drive, it was nothing like the photos. The photos made the car look in pristine condition, which I soon discovered after returning home that they appeared photoshopped. No scratches or dings. That was NOT the case for the real life one. The glove box was broken, there were multiple deep scratches on the side fenders and front bumper, and on the back bumper there was a big crack in the grill. The car did not drive very well and did not seem like it had been serviced, additionally the convertible top did not come down with the switch, and was stuck. None of this was listed or even show on the listing for the car. This was unfortunately a waste of my time because my expectations were not met based on the photos that were provided online. Be careful not to be deceived by the online photos vs the real life expectation of the car.

Li
Review №38

Bad communication skills, sales man stated he was going to give me calls back several of times and failed to do so, sent several of text messages to Emmanuel cell number he does not respond! They are scams probably get your info and scam you. I do not recommend this place at all. There all about money.

Ma
Review №39

I absolutely loved my experience at Domain Motors. They worked with me over the course of a few days to finance and purchase my first car. It was my first time going through the process and I had a lot of questions which they kindly and graciously guided me through. They are honest, hardworking, and genuinely fair people. Marissa in the main office was especially sweet and helpful contacting the various people (banks, etc.) that I needed to get ahold of.

Pr
Review №40

When I leave a dealership walking, they suck. These guys should link with PCH, theyd maybe sell more stuff. Please note that is a picture of a car, NOT a vehicle in which I drove off in. And to whoever busted me for the that... Hahahahahahahaha nicely done.I also need to add something else. Further investigation (I looked at the address this time ) revealed this place is not the one I was thinking of.I still blame them though. That is all.

Ra
Review №41

I bought a car from them, and returned the car back. Nick was courteous, professional, throughout the process, and was able to refund my down payment to me. Nick and his staff were pleasant to talk with, and recommend purchasing a car from DM for used car purchase needs. Thank you Nick!

Da
Review №42

Bought my bmw 335i from here perfect condition sales team very kind didn’t pressure me to buy the car great dealership!

Br
Review №43

This place adds keywords to all of their craigslist ads so their cars that are completely irrelevant to your search flood your results.

An
Review №44

I do not recommend coming here to purchase, sell, or trade your car. Why? They tried to rip me off and they harassed me! Who does that?Do not go to them, there are plenty of places to buy cars with good customer services. These kids know nothing about service or cars and they will do what is best for them not you.No I did not get the wrong dealer. This is the address and unit number that you provided. Do not say this is the wrong dealer to discredit my review. Own up to your bad customer service and how horribly you conducted yourself.

Ni
Review №45

Nice people great cars they dont sell junk all theres cars are checked out go thru extensive checking I bought a range Rover I wanted a few things done before I took it and they gave me a 2013 bmw 535 this is a good and honest dealership

Ja
Review №46

Very nice cars. I came to check out a 2012 bmw 7 series and I was greeted by a salesman named Kenneth who was very knowledgeable.Thanks.

jo
Review №47

This dealership is hands down one of the best dealerships I have been too in the san jose area. The best thing was that they did everything they could for me to leave with the car I wanted, which was my dream car. My credit isn’t the best but they made it happen and I left with the car that I loved. I would recommend coming here they have a various number of cars going from Toyota’s to Bmws and many other big car brands for low prices.

Sa
Review №48

Great experience and Rosario was very helpful in helping me find a car for my needs. My credit wasn’t amazing, so the office helped me find a bank that would finance my loan and the deal went through:)

Da
Review №49

Bought A car off them ..very reliable...im one satisfied costumer!!!....thank you for bieng so trustworthy and so dedicated to fit the needs of your costumers!!!! Highly recommend!!!!

Ch
Review №50

The best dealership on stevens creek and argubally in the san jose area. Nick and Rosario are always available to help and assist. I read some of the review below and it doesn’t sound like the same dealership. These guys are professional and you’re not gonna leave with a car that you’re unhappy with.

Hi
Review №51

I came to check out a car a couple days ago, a man named Kenneth helped me out, seemed really knowledgeable and was very professional. Will definitely be coming back soon.

Sh
Review №52

I like how nice and professional Yohan was with me. I can’t wait to see the car this weekend!

Ne
Review №53

Honest people and very genuine, i love my new car!

Ma
Review №54

I went to see a specialist edition yellow mustang Mach 1 and they didn’t know anything about the car. It had several switches on the inside that are not factory and they had no clue what they were for.

Lu
Review №55

No Hassle

Fe
Review №56

Dishonest scheme

st
Review №57

Terrible. Avoid at all costs.

Information
12 Photos
57 Comments
4.1 Rating
  • Address:1911 Soquel Ave, Santa Cruz, CA 95062, United States
  • Site:http://domainmotors.com/
  • Phone:+1 408-868-3838
Categories
  • Auto broker
  • Auto body shop
  • Used car dealer
  • Car finance and loan company
  • Used truck dealer
Working hours
  • Monday:11AM–6PM
  • Tuesday:11AM–6PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:11AM–7PM
  • Sunday:11AM–7PM
Offerings
  • Buys used goods:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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