It was posted online that it closes at 4:30. Got there at 3:50. They told us they were closing soon. Well at 4 they literally turned out the lights on us without saying anything first. That was the most unprofessional experience of my life. The place could be fine, but I never got a chance to find out.

I came from out of town to visit Mission Tiles show room. When I first walked in I was warmly welcomed by several staff members. They were very busy at the moment but very attentive to my presence as I was walking around the show room they assured me of help and surly delivered. Mission Tiles showroom is set up very nice and organized, it was clean and easy to navigate through. The atmosphere is positive, you definitely feel that you’re in the hands of professionals as far as product knowledge and design. The product they offer is very nice, definitely high-quality they have a lot of different styles to choose from. I would highly recommend this place to select tile for any type of project. Ryan Smith

Just called to check the status of an order,Call went as follows...ME : Hi, I am calling about an order, Would you like the last name on the order?Employee: are you talking to me!?!, do you know how many orders I deal with everyday. yeah I need a last name. maybe some phone skill training would be helpful.

Our designer recommended using them for our kitchen. Our countertops were very late compared to what they told us when we ordered them. The staff was not particularly helpful. We had a much better experience at the outlet-soquel shop.

Incredible selection. But I found the experience daunting. The employees seemed a bit snobbish, and my lack of experience seemed to be irritating to them, rather than an opportunity to be instructive. My order got lost, so my window of time to get the project done passed and i had to wait another month before another chance to get it done came up. I’m sure they’re used to dealing with professionals but the DIY folks should feel welcomed, too.

Love the tile, but the service always appears to be mildly annoyed at your presence, as if whatever other chores are involved in running the business, that you are an impediment to getting those more important things done. for such a joyous and fun thing that picking out tile is, that kind of dampens the fun.

Our designer recommended using them for our bathroom. We did so. Our tiles were late. Beautiful tiles, really really unnecessarily painful process. We then had to remodel our kitchen. We went back and after three visits I got tired of being treated either as a regular human being (when I wore Prada shoes and an elegant dress) and as a second degree citizen if I visited the store in work out clothes. Its unbelievable how inconsistent their attitude is depending on how they label you. If they saw the Caucasian well educated professional with a nice wardrobe ok but if they saw the mom in gym clothes ...well not so ok. Bottom line: this is not the way to do business. So guess what? They forced us to look somewhere else and we indeeed found an amazing local business few miles from them (the Tiles Outlet in Soquel) and ended up placing a big order there. Id rather patronize another local business who treats everybody else fairly.

Easy to find. Nice, helpful and knowledgeable sales people and efficient, friendly warehouse folks.

I have used Mission Tile for two remodels so far. The staff and in-house designers are helpful and patient, and the products are quality from all over the world. A real candy store.

Really comprehensive selection. Showroom is large with good design.

We loved their displays and benefited from their depth of knowledge.

Funq