I placed an order on July 6th. On July 15th we still had not received the order or a shipping confirmation so I called and left a voicemail on Syeds voicemail. No return call. I send an email on the 21st and called again with no reply. I called and left a voicemail again today and send a second email as well and Im hoping for a reply but I dont plan on holding my breath. Really disappointed with the customer service and lack of communication.* Update*I received a call from Jamar shortly after posting the review. He was mindful and understood and apologized for the issue. To this day they still have not shipped our order. Jamar said he will have tracking info to me by end of day and changed it to 2 day shipping so we get it quickly.*Update 2*Jamar is awesome. He just send me tracking info that shows it will arrive on Friday! I can honestly say if it wasnt for him being so awesome I wouldnt have changed my review. going from 1 star to 4. Thanks Jamar for being friendly, and easy to work with and for making this right.

What a solid group. They helped me troubleshoot my industrial unit for no charge over the phone with no questions asked. Audra and her team definitely earned our business, going forward. When its time to replace our old motor, we will only be calling these guys.

This firm is very professional and reactive. they are easy to work with and made my buying experience a pleasure.I called in at 11:00 in the morning and my order went out that same day and arrived at our facility the next day.Good job Big Dock and Door

I HAD A GREAT EXPERIENCE WITH BD&D-THEY WERE FRIENDLY, PROFESSIONAL, AND THE PRICE WAS RIGHT! I WAS PLEASED WITH THE QUALITY AND TIMELINESS OF MY ORDER AND LOOK FORWARD TO DOING BUSINESS AGAIN WITH THEM.

My experience was very smooth. The process from getting an estimate to getting my material was quick and hiccup free.