I checked out the menu online because I have guests over. Once I had everyone’s orders I went to place our orders. When she rang me up the prices didn’t reflect what was online. It was almost double the price as expected. I went to look on their menu board to see if it was different from the website and I’m guessing the owner put masking tape covering all their pricing. I won’t be coming back to this location. I highly recommend going to the Sonoma Bagel in Montgomery Village. The shopping center on Santa Rosa Avenue needs to get rid of this bagel shop. The lady is rude and her pricing is all wrong.

Came here this morning to grab a bagel before hitting the road and what I witnessed absolutely irked me. The woman behind the counter shouted at an elderly homeless man, who was being very respectful and had already PAID for his coffee and bagel and was waiting for his order, to “get out of here” I assume just based on his appearance. Disgusting behavior, discriminatory and rude. Do not support this business!

This place is pretty terrible, maybe mediocre on a good day. They never have enough people working and it takes forever to get your order, and the owner/ lady at the counter is not very friendly. Santa Rosa needs better bagel options.

Scored Garlic has been my fave since I was a youngin.

Great Bagels!! Decent coffee. Plenty of options and toppings

Love bagels, nice people great bagels

This place was nice...they have good salted bagels..👌

Dirty and Overpriced and the staff was so rude. I’m guessing the Asian women is the owner? If not then why is she being allowed to abuse customers.Some people are hard of hearing that does not mean less intelligent have some class lady.Terrible atmosphere as well, just about as quality as a convenience store... felt like I was in roach covered shop in Oakland not a nice area of Soco.

Pricy and abrasive customer service. While the food was not bad, I wont be back.Be aware of .75 premium bagel upcharge. 10 dollar minimum for visa.

Jen-Jen is so sweet! My boyfriend and I love to visit and chat with her when she’s making our bagels. There’s a lot of bad reviews about snappy customer service, but my advice would be to try to talk to the person behind the counter as a person, and not to just place your order.. your experience might be a lot better.I’ve been coming here since I was a kid because the sourdough bagels are to DIE for. One of my most favorite things to eat! But I don’t come here often, so it stays a place i’m excited for everytime!

Worst service I have ever had. I was so excited when my job transferred me to this side of town because a bagel shop was near and I LOVE bagel sandwiches. I tried 4 times within a couple months and EVERY TIME was SO rudely treated. They are very snappy and refuse to explain anything on the menu. When you ask a question they just stare and tell you to hurry..... Even When there were no other customers....I dont know how they are in business as everyone I have talked to in the area repeats these scenarios.

All of you saying that the lady is very rude i recommend asking the lady with black hair not the asian lady,the asian lady is the owner but i have heard that she makes the price go high so when you get her say you want reyna i love the bagel shop and there are so many people that say it takes forever but sometimes they run out of the bagels and have to make more also they want t let it cool down because sometimes they are done repairing them you should all watch your words it may not affect you the way you speak and all but once someone starts pointing you out on here your gonna feel miserable just appreciate that they are getting your order if your rushed out just go back in and if they tell you to get out just leave i mean they are not going to earn money just kicking others out so it would be there loss not yours last time i saw a guy complain saying that the asian man there didnt wear his glove when he just touched his face and continued making the bagel but i dont know sometime they just say things to get others attention remember you should always complain about how long it takes sometimes it takes longer to prepare a bagel since sometimes they dont have the things they need so they have to go buy some quickly.Thats all i am saying but overall i love there bagels i wonder where they get the bagels from.

Awesome...nice, quick, all safety prodicals are in place & Yummy food

Ok bagels. Consistently horrendous service.

Strongest Coffee and the ABSOLUTE BEST Bagels in Sonoma county!The bagels are a bit pricey, but worth it. Quirky Mei, never fails to brighten my day! Shes extremely misunderstood. Her poor English often comes across as rudeness. Truth be told, shes the reason I keep coming back!

This place used to be good! What happened! My bagel was sliced with a knife used for mustard and the cream cheese was watered down! What is that? Ridiculous!! I really was ever so disappointed and the workers were very - how do I say this? - I was bothering them as a customer.

Website says they open at 6:30, got there and they were closed, paper sign on door set new hours at 7:30. If you are going to change your hours, update your website

Fast friendly and totally hooked it up.

EDIT: Due to the convenience of being the closest place for a bagel, Ive gone here a few times since my initial review. Over the past year, my several visits allow me to conclude: Customer service is always extremely poor and rude, nor will they take credit card for

Clerk is Rude as hell, she refused to put my change in my hand. All she did is just put my change on the counter, so I can grabbed it on my own and I asked her a question. But she chose to ignored me and, I would not recommend not getting bagels here. #HorribleService

I literally just called there to make an order and the guy didn’t know his own menu and could barley give me answers when I asked questions. he wasn’t listening to me gave me the wrong answer to a question and then proceeded to be upset with me and told me how he has people waiting like I’m not an important customer and puts the phone down and helps someone else right in The middle of my order. Completely unprofessional.

Horrible..waited 30 minAI asked how much longer, and she toldMe to get the hell out..And this women is the owner!!!Never go there.. she is very rude

How does a bagel spot not have butter they said they were out of it by 11:30 am. Kinda ridiculous if you ask me

Best bagels in the valley. You wont regret starting your morning off with a bagel sandwich from here.

I have given this place many chances and will probably still stop in once on a while. But I am really not a fan of the customer service here. I often times feel like I am inconveniencing the employees/owners. The tables are often not too clean and most all wobble. Prices are...ok, not great but not wallet gouging. Overall I wouldnt reccomend someone to go here, but sometimes you just feel like a bagel.

Overpriced and tiny bagels. go to rohnert park location, soooo much better. plain cream cheese bagel 3.50 plus tax here. spent over 12 on 2 bagels and a sparkling water canned drink. can get way more for your buck at rohnert park. also the lady was rude when i asked how much each item was, not even bothering to actually acknowledge us.

Best bagels in town, and always such sweet people working there.

Strictly based on price. I was hoping to find a cheaper place than Downtown but $3.82 ($3.5+tax) is too much for a regular bagel with cream cheese.

Absolutely horrifically and oppressively rude. I could not wait to walk out the door. While the bagel was good, I will never patronize, thus supporting, such a rude establishment again. I suppose the folks that rate them friendly hold an extremely different view of friendly. She never even looked at us, and snapped impatiently at me when I repeated myself to clarify my order.

Bagels and service here is amazing here! The Nova Lox is definitely a must!

The owner is dishonest. We use to eat there about three to four times a week, then I noticed that the balance on our bill was always different. We order the same everyday. We will never go back there again, to bad because we work in the complex and enjoyed the bagels, bacon and avocado. The owner is the one who is doing this, she should be investigated by weights and measures. I think that is who would be the ones who would investigate it.

Absolutely awful customer service. We waited 20 minutes for them to brew our coffee. The bagels were decent though.

This place will mess up your stomach and do not bother trying to tell them what is going on because they do not care. Bad service bad food.

I dont know what these other people have experienced, but the people who work here are awesome. Very nice. They are short staffed so when its busy, its frantic, but that is to be expected. Maye is the best.

I love this place. Service is always fast, and the bagels and their sandwich options are diverse and amazing.

Friendly quick service with tons of options. Here out of town and they were great! Will be back again soon

Lady won’t listen to your order, will make you something else. Has happened numerous times now.

Horrible service. It was noon and they had only one employee with a room full of people. She decided to serve people who just came in because they had only wanted one bagel instead of two. Every other SVB has a wider variety and way cheaper prices. The wait was awful and the food was mediocre. Id rather drive out of my way to any other one.

Quick service good food and nice staff

Great variety of bagels and lots of good selections for bagel sandwiches!

The best

Called at 4:30 pm to place an order for the next day and no one would answer the phone. They are listed as closing at 5 pm. Terrible customer service on more than this particular occasion.

Service was good. Food is quantity over quality.The biggest issue is the facility. DUST OVER THE FOOD. Years of dust hanging in big dusty tendrils from the signage right above the bagels, the walls are filthy, the front of the service counter is covered in stains.....so. Much. Dust.Ew.

Poor customer service. Lady was very angry and rude.

The people there are always super friendly knowledgeable and they know you they know what you like so they prepare it as you walk in thumbs up

Rude slow and awful tasting food. Not ideal for a fast breakfast right before work.

Can I give 0 stars? I let my two daughters order their own bagels and the place was not very busy at all. After 25 minutes I went to the counter frustrated. The woman working there was so rude butfinally delivered the bagels. We left angry and then discovered the bagel was not even made correctly. Terrible service

Everything Bagel with Lox, Cream cheese, red onion, tomatoes!! The Bestest for Breakfast!! ☕🍩😎🇺🇸

Contrary to some of the other reviews, the lady at the counter was very nice and made me a great lox bagel.

The Bagels are ok but the service has been terrible for years know. I dont understand how they are still open. The Rohnert Park location is by leaps and bounds better on every level. Tried this place about 3 times in a two year span and have always been amazed at the horrible system or lack there of to service customers.

The woman who works there is very rude. She rushed me to order and was very short with her tone. Would not recommend this location.

This place is horrible, the worst customer service & rip off artist w/stale bagels & Out of items listed on menu,You must place $10 order for debit card? Isnt that illegal in California The lady who works there needs to learn customer service & not to treat her customers horribly, Bye, Bye Sonoma Bagel Co.

The lady that works there is an absolute nightmare!!! 100% rude to everybody!! Do not go there I dont understand how theyre still in business!!!

Been there many times over the years since I work in the shopping center, the staff is very friendly, the food is the healthiest and freshest in the shopping center.

I really like it a lot good bagels and good service

Lady is unpleasant and I felt like my business was not wanted. Will not be going back to that location.

So yummy. A must have when in Santa Rosa.

Owner have bad costumer service l don’t recommend this place

Amazing people

They closed at like 3 when it says they’re open till 4.

Handles money while making your food and wears only one glove while making your food and you never see them wash their hands.... I said something about it and (the lady working) denied it even though she literally touched my food in front of me after taking my money..... Thank you for the cross contamination

Bagels are average but staff is always so unfriendly and rude. They act like they dont even want the business.

Delicious bagel sandwiches!

Good REAL bagels!

Best bagel in town!

They lock the bathrooms to keep the homeless out. When you ask to use the bathroom they tell you it is out of order today.If you have 20 or more seats and you serve food to be consumed on the premises, you must have a working bathroom.

The lady was really rude and unhappy face.

Very rude lady, not sure how they stay in business, i like to support local business and specially minorities but as a customer i have to be fair, bagel is fresh but attitude and customer service is not their strong, for sure not coming back.

Ok.

Way too expensive.

Great service!

Lots of variety.

I find the places without any problem