Great service. Joshua was awesome. He answered all our questions and we are very satisfied with our new 2022 trail blazer. He went in detail about the features of the car. Recommend going to Joshua when you want to buy your next car

We purchased a bran new 2018 Chevy Silverado from Platinum in 2018. We dropped our truck off on a Friday for an appointment drove 3 hours Monday afternoon to find our truck still sitting in the same place. Nobody had a solution to our truck in fact didn’t even look at it. We we’re told we would get a call the next day on Tuesday on the status, we never got a call!!Never heard from them Wednesday, Thursday or Friday till I called angry.. Then they said it will be another week..

Took a minute for someone to look up from their computer and offer to help when I first walked in despite me being the only customer there and 4 employees working on 3 computers. Then was very helpful on getting my truck checked in and informing me the parts I asked about for the recent recall were not available yet. However I also asked twice about getting a face plate over the knob that changes the truck’s wheel drive (between 2 and 4L and 4H) replaced AGAIN since the last time I had my truck serviced there it was knocked off and I was told you would call when you got the part back in (that never happened). The service provider promised me he’d look into it, I didn’t see it on my signed estimate and asked a second time and he said, “oh yeah, I won’t forget” and yet when I picked up my truck nothing was mentioned and nothing was fixed and I was told he must have gone home for the day…to call back the next day (which was Saturday of a holiday weekend).

With the truck shortage in full swing, I was stopping at dealerships during my travels looking for a mid size truck. General response was that they had none and none were coming in. At Platinum, Miguel asked me questions, showed me the on order list and said that if something arrived that fit my request he would contact me. Something did arrive and he contacted me. He followed through on what he said he would do. I purchased the truck. Thank you Miguel.

Thank you to Charlie & Jason for helping me purchase my dream car! Charlie was extremely helpful in answering all my questions and provided me with many photos as I purchased this vehicle from another state! Would definitely recommend to anyone trying to buy a vehicle from them, even if you live in another state!

I have had 2 brake jobs done on my car. The car has 13,000 miles on it. They blame the issue on me though there is no indication it is my fault. I have 3 other cars. None having brake issue. None. I have contacted them again. We will see how they handle it.

I wouldn’t let them put air in my bicycle tire. The service department is a joke. They will replace parts without asking you first. You’ll get a bill with several hundred dollars added. They will also say they replacedSomething, but not actually do it and charge you.

I had a great experience at Platinum Chevrolet! Charlie was amazing and made sure that I left the lot with the right vehicle for me. He was very knowledgeable and made sure I understood everything about my new Chevy. He was friendly and made my kids and I feel comfortable while at the dealership.

Visited Platinum Chevrolet and was helped by Charles in the sales department - Wow! Charles knew his product inside and out, was genuinely interested in getting to know us and had thoughtful insights that showed he genuinely cared about our familys needs. This is a great dealership and I highly recommend looking for Charles in advance of your visit!!

Odin, Maria and Jonathan are very helpful in explaining in details of services being received, warantees on the services and costs. Appreciated their patience with answering al of my questions.

I drove past the entrance to Platinum Chevrolet, turned around and then couldnt see the old fashioned service center. Im used to a big bay where you line up your car for service. Here, and I suppose many many places, they have a service room where you check in. The service center representative was totally fast, through, friendly and very informative. He also set up the Lyft service out and back when they were finished with the vehicle.

We had zero problems buying a car here. Juan was good to deal with, no high pressure and he did everything he said he would. He was good about going over everything in the Tahoe.

Wanted part for my Truck. Their prices are better then AutoZone and OREILLYS

The last time I took my new Silverado into this shop was one of the strangest experiences in my life when dealing with the automotive industry. I lost power steering on my truck, so I called on Platinum to restore the issue under warranty. After doing some self diagnostics, I found a small tear in the weather boot on the rack and pinon assembly. I notified the service team that the whole rack and pinon would need to be replaced, as water was visible in the internals. After a few weeks, I was notified that only the electronic motor would need to be replaced, and that the part was ordered and on the way. I put up some resistance to this as I had noticed the water damage, but was overtly assured that this would be the best way to proceed. after another week, the part arrived, and I got a call notifying me that the truck would be good to go by the end of the day. A few hours later, I got another call letting me know that water had been found in the rack and pinon, and the whole thing needed to be replaced. This was frustrating as I had started the process off by stating that. The part was ordered, and that took another week or two to arrive. Finally, after more than a month, they called to alert me that the truck was good to go. However, when I showed up at the shop around 30 minutes before closing time (I had to leave my work early), I was shocked to find the service power steering message, and several dummy lights lit on the dash of my truck. It turns out that they had not calibrated the part right, and I had to wait another few days before everything was finally fixed. I appreciate that this is a local shop, and I want to support. However, little to no effort was made to account for my lost time, or the fact that my provided insights were ignored from square one. The reason I am giving two stars instead of one is because they were nice enough to provide a warranty exception as I was about 100 miles over my 36,000 initial warranty. My truck is now ready for its 45,000 mile tune up, and I am sadly looking elsewhere for service after this experience. Proceed with caution.

One of the Best Automotive dealers we have had the pleasure of dealing with! Jason Faraji far exceeded our expectations with his professionalism!

It took one bad service appointment that lasted a day to replace a shifter, to lose a customer in the future. I will not contact Jim the service director. The only person that was able to help me whatsoever was the same service consultant that had helped me 4 months before. When he had told me I had an extended warranty. After that the consultant that had tried to get over kept saying “you should’ve came and asked me, I would’ve told you it was covered.” I replied “Why did you say the shifter is sixty bucks on voicemail” Fell silent. Said it again, still quiet. Yesterday evening he said it was under warranty on the phone. This is how they do it its a last second changes to get everyone an extra buck in there of your money. Certainly will be moving on to a make with better service in the future. Really too bad I like the car, the service killed it for me.

My daughter and I could not be more delighted with our new 2021 Trax. Cesar and the entire staff at Platinum made her first time car buying process a wonderful experience. Cesar guided her the entire way with professionalism and knowledge and answered all her questions from car details to financing. We walked in not expecting to drive out in a new car, but he made it happen and my daughter could not be more delighted.

I was told when I booked the appointment it would take three hours. It was completed in 1 hour a nice surprise.

My husband had been wanting to buy a truck for a really long time. He had called several other dealerships and received horrific customer service from all of them, until Platinum Chevrolet in Santa Rosa. McCabe helped my husband pick out his dream truck and the service we received was outstanding. I’d also like to point out how well everyone got along in addition to it being such a welcoming atmosphere. The employees they have working there really care about the company and take tremendous pride with working there and it really shows :)

Pretty typical dealership experience.....go in for a forced recall and they force you to.pay for stuff you asked them not to do.

Thank you Platinum Chevrolet for making my car shopping experience a breeze. Cesar, helped me from finding what Im looking for to crunching the numbers. The offer they gave me was unbeatable and decided to take the vehicle home same day. Thank you for everything Platinum Chevrolet team!

Cesar and scoot were the best super nice. We had two small one with us which made if difficult but they made it easier and we never felt rushed.

Service writer gave sound data in order for me to decide upon the degree of work performed on my older vehicle. No hype, no pressure, just good facts to abase a decision upon.

The whole staff was warm, welcoming and great. They took care of everything and made the whole process quite easy.

Easy, friendly, and courteous. I couldn’t have asked for a better car-buying experience.

Standard experience for the industry. Nice folks. Would certainly consider them again when were in the market.

Rude parts department people, infact, their whoke work culture is to be Rude.I tryed buying my first fleet vehicle with them 4 years ago, and I ended up buying from Petaluma Chevrolet instead, (way better culture), 4 years and 7 work trucks after, I tried Platinum again for a key to be made.My present experience is: Rude individuals, excessive high prices compared to Petaluma, Really poor service. So, My future purchases are with any other chevy dealer but Platinum Chevrolet.

I bought my Z06 Corvette on April 1st 2017. Easiest new car transaction I have ever experienced. First time I have ever felt like a dealer was trying to help me, not screw me LOL. They took care of me in everyway. They got me every discount possible including 0 0 finacing and a $2000 credit for being a loyal Corvette customer based on a 1966 Corvette I had bought 29 years ago! I didnt even know that was available! They made sure I got every cent back from Cheverolet that I could. Since that time they have een there for 100% of the time to answers questions, schedule service and perform minor warranty repairs. If there is a proble they fix it. I recommend you shop around to experience the other guys but make sure you Buy at Platinum Cheverolet. Two thumbs up and Five stars

The staff was amazing Jeff Maria were phenomenal customer service reps I was in and out in a flash and also I got a pink Chevy hat cant wait to get a Chevy jacket with a pink outline for my girl but its a great place to go reasonable prices for everything Id go again and again and again

Whew. Too long to go into detail. I came into the dealership hoping to get 2 things quickly resolved: 1. Diagnose and fix the suspension. 2. Check engine light was on, please diagnose and fix. Was expecting to have the work done quickly and expected that it would probably cost more than most places because everyone knows dealerships are expensive, but you are paying for expertise and the right parts. Right? It took almost 2 months and 6+ phone calls and two trips to the service department to even get an estimate for the work, which was finally unprofessionally scratched out in an email, not even on company letterhead. I do feel like I now have a better idea of what caused the check engine light (a single broken screw! $2500). Im not any clearer about the suspension. The cost of the two repairs was estimated at 7k, after swinging around wildly...first $700, then $3000, then almost 7k. I have zero confidence in Platinum Chevy to be able to offer an honest, accurate assessment. I feel like I now have to get a second opinion before I do anything. Theres more to say, but Id rather just let it go at this point though and GO ELSEWHERE! One last thing, I notice as I read though the other reviews here that none of the negative reviews are even addressed...they team only seems to respond to 5 star reviews; this points to a problem if the team is ignoring everything else. Might explain the poor service.

I purchased a used truck from this dealership thinking it was going to be a great experience, it wasn’t at all and still isn’t and have to deal with the POS truck. Only reason there getting 2 stars is because of Brandon, a service rep that was fantastic every time I had to bring my truck in, going on 9-10 times now. I would give him 5 stars and the dealership 0.

When I checked in my 2019 Corvette Grand Sport for service, I was informed that The computer printer is down My service tag was written by hand. I delivered the car at 10:00am. I waited until 1:00 to get the phone call my car was ready. I called the service department. I was then informed that the car had never even been sent in to be serviced. I told the service person that I needed the car in one hour. After waiting in the parking lot for an hour, I saw my car being pulled up to the delivery area. I waited for another ten minutes and did not receive a phone call. I finally had to walk in and request my car. I was finally able to pick up the car at 2:00pm. Absolutely the worst service experience I have ever had, ridiculous waste of time.

Took my car in for service. Friendly and knowledgeable staff. Had me in and out within about 1 hour. Addressed the issue I was having. No hassle awesomeness. Highly recommend.

Purchased by car here. Excellent service above and beyond the sale. First class all the way.

Everything went smoothly with my purchase. Everyone was friendly and on top of everything as for making sure I was satisfied.

It was a very complex process that Charlie and the dealership made simple! We test drove cars, was explained the difference between cars. We now have the car of our dreams for our growing family

Charlie was extremely helpful and knowledgeable from the start. The process went well and Ive left with exactly what I wanted.

I recommend purchasing a Bolt from Platinum Chevrolet, to anyone who will listen. This is the best car I have owned and it is very inexpensive to drive. Scott Daniels was my sales representative in November 2018 and the process was so easy, with outstanding rebates from Sonoma Clean Power. Last week, Brandon, was my service advisor for some minor warranty work and he was excellent as well. Thank you Platinum Chevrolet!

After having issues with a rude service provider the managers quickly resolved my issues and took extreme care of me. getting my truck fixed in a timely manner and being very professional.

Great Service Advisor. Brandon is always professional and accommodating. Service done as requested the first time. Highly recommend.

I was very disappointed with the service last Monday. When I picked up the car, the malfunction warning light was on, and the clutch felt sluggish. A few times on my way home, I had difficulty shifting, but since the car had just been serviced, I chalked it up to not getting my seat adjusted properly. Two days later, when I was scheduled to return to turn off the warning light, the car wouldnt get in gear. I finally made it back for servicing, thanks to help from AAA, only to find out that the shaft from the clutch master cylinder came off from the lock on the clutch pedal housing! Clearly this did not just happen while the car sat in the driveway, and I could have had serious problems on the drive home. Why was I sent home with the car in this condition?

Previous experience w/ a man named John was amazing, his customer service was fantastic, This visit I was very disappointed, not as friendly, I had requested my tires be rotated as they are w/ every oil change, & they did not rotate my tires due to not finding the key lock for my rims, A simple phone call would have solved that problem instead of me getting home & then reading on my receipt that my tires were NOT rotated. I didnt get a status call about how my car was, I had to reach out to ask. The services is just not the same. Defiantly can use improvement. I know ppl get busy but the customer service should still be important.

Always a Great experience

Excellent service 👏

Brought my 2015 Chevy Cruze in a month ago to have them fix an oil pan leak. Messed with the serpentine belt for no reason which overheated my car on the freeway. They towed my car back and messed up my bumper loading it. Brought it in again a week ago for a shakey idle just for them to give us a quote for $700 worth of parts alone. Decided to replace them myself but it didn’t fix the issue at all. Brought it back a second time for them to tell me I need a new head gasket which will be $3000. Horrible. So unsatisfied. Not coming back.

L bought new the next day they didn t want to help me anymore l feel unsatisfied thank you

I loved the attention of Miguel the salesman who treated me very kindly.

It was a pleasure to work with McCabe. He was very responsive to all my questions, and made the process of purchasing a car very easy. I am recommending to my friends that they get an EV and to contact McCabe.

Parts run and it was all good they had all i needed in stock.

I recently got a truck and I recommendOscar Perez. He answer all the questions that I have and he helped me on everything from the beginning to the end of my purchase. He and his manager they both work Well together and make sure your purchase goes easiest and fast. Very happy with the service they make sure you have a good experience with your purchase. I will definitely recommend this place to friends and family.

Cost me 170 dollars for them to tell me they cant fix my car. Had it for two days. 2003 Corvette and they dont make the part any more. For the ABS system

I had a good experience buying a new truck. The sales and staff were very easy to work with. I would recommend them to anyone looking to buy a vehicle

The sales staff was very helpful, this was a very easy and enjoyable experience

Easy place to buy a car, The sales team extremely professional,the finance team very easy to work with.

This review was originally going to be a one star review, but Platinum Chevrolet was able to turn it around. I brought my Volt in for a factory recall issue and routine maintenance with the original estimated time being a few hours to complete. The service department went from one error to another leading to my vehicle being in the shop for nearly three weeks. Livid, I complained to upper management about the poor standards of service and care being shown to my vehicle. In the end, Todd Barnes and Jim Hasapis stepped in to make it right. They understood the issues and vowed to correct them and did me right. These errors were preventable so it is my hope that Mr. Hasapis turns around these systemic problems for future customers, but in the end, if brought to their attention, I know theyll do what is right to turn around a bad situation.

Great service. We have purchased many trucks from them for the business. They have not let us down

Great customer service from all the staff at Platinum Chevrolet. Our salesman went above and beyond to make things happen for me and my needs.

Customer service is lacking in the sales department. Ive been in a few times, and have not been greeted on more than one occasion, even though there were employees standing at the counter who saw me come in. Ive had some work done on my car, and unlike other dealers I have dealt with, they dont wash or vacuum my car. I know its not required, but it is a nice add on that adds value to the customer experience.

Amazing experience, we are so happy with our purchase of our 2020 Chevy Silverado Trail Boss! Jason F. in particular was truly fabulous to work with! He worked so hard to make sure we got our dream vehicle on the best terms possible. Thank you so much!!!

Thorogh and friendly service. Brought in a vehicle that needed to be checked over before a long distance trip. The service staff made sure everything was working well and communicated regularly with me about their progress. Really appreciate this dealership-- thanks!!

We drove 4 hours to get to the dealership. They had the car I wanted at the price I wanted. I inquired online and spoke with Jeremy. He answered all of my questions and even suggested we apply online prior to driving up as to not waste gas and money to go up there! Totally appreciate that!! From the moment we got out of our car everyone was so kind and knew who we were, which was so awesome! Meeting up with Jeremy, the experience was professional, fast and quite comfortable! It was as if we were just around a bunch of friends! I absolutely loved that. Everything took about an hour and we were out the door. I have NEVER had a better experience. I would recommend Platinum Chevrolet to anyone! Thank you!!

Jen in the Service Department is an absolute GO-GETTER! She has always gone above and beyond when it comes to getting our truck serviced. I would recommend Platinum Chevy to anyone!

Service team was polite and straight forward with service needs for my vehicle.

Friendly staff and great customer service

Difficult to get ahold of any person over the phone.

Thanks to Oscar, Mark, and Tim at Platinum Chevrolet for the great customer service and for my new car

Amazing experience whit my new car in Platinum Chevrolet .. God Bless you Oscar Perez, thanks for all your help... Andres y Gloria.See you next time.

Great experience! McCabe worked hard to get us into the venue wanted at a price we could afford.

Easy to work with, friendly service

Great service! Had a routine maintenance, oil change, and they rotated my tires. Great to work with, friendly, on-time, and cheaper than I expected.They picked it up and dropped it off, super convenient.

Platinum Chevrolet has proven to be courteous and efficient in servicing my C-6 Corvette which I purchased there in 2013. Recently, an electrical problem disabled my car - and the fix was going to be quite pricey. However, Brandon, the Service Advisor, checked my records and discovered to my great relief my extended warranty covered all except a $200 deductible. I very much appreciate this additional attention given a customer.

My experience with Platinum Chevy was great. I worked with Jeremy through email to negotiate the price. I showed up to test drive the truck and it was clean and ready to go. Once I agreed to purchase the vehicle they were fast in their financing with no run around on price or addons. While filling our paperwork they detailed the truck. Good Job Guys!

Jennifer was super helpful. I appreciated how she kept me updated through text messages.

They were great up until when they got their money. No one will return my calls for help. I need my application of title to be able to register this in my town. Not impressed with the service after the sale.

Very bad service.

I have been working with Chris in the Service Department as my 2015 Chevy Equinox is consuming oil. After being mistreated at the previous dealership he has spent a lot of time answering all my questions and explaining how things work with my outside warranty company, what steps to take and why those steps need to be done. He has been very accommodating with my busy lifestyle and a great communicator throughout the entire process. My car is not quite finished, but I am very thankful for the friendly service.

I dont like your one hour minimum charge for a job I know only takes 15 minutes at most...and at your inflated rate of $170 per hour...I feel ripped off...but that is because I am in the business and know what kind of job it was (YOU SHOULD OFFER A TRADE DISCOUNT)...This is only my opinion as a consumer...not as a business...I know businesses need to make a profit.

I had an excellent experience that I want to share. My husband and I came looking for a new truck and then Oscar Perez, the sales person, came to help us. He showed us a couple of trucks and in less than we thought we were buying our dream truck. He was VERY welcoming and helpful all the time we were at the dealer (about 6 hours......); he gave us the VIP treatment and we are very thankful to him for all his help. He made our experience the best!!!Thank you Oscar Perez!!!

Everybody I came in contact with were so nice and helpful.

I was very well taken care of by the service department. I live in Bodega bay (40 minutes away) and they did everything I asked for to accommodate me.Courteous and efficient.On the other hand, the cost for an uncomplicated repair was about twice what I think it should have been.Follow-up 6 mos later the check engine light came on. I had the oil changed as well. Total charge was $89. The chk engine light was related to a programming recall which they fixed for free. I am getting a good feeling about this service department.

John Cox in service has been extremely helpful and courteous. I would not continue to do business with Platinum Chevrolet if wasnt for him. Although I am considering leasing a new Bolt when my current lease is up, I was seriously thinking that I would do business with anyone besides Platinum. However, because John treated me with such respect, I have not taken Platinum completely off the table yet.

Love the service. Love the shuttle guy. Love the texting communication. Overall I have had nothing but great experiences with the team here and I have brought my car here at-least twice a year since 2015. Thank you!

I took my car, 2016 Camaro with ~53000 miles, to the dealer with a laundry list of problems. The dealership seemed to address all my issues but most were not fixed. My service advisor was prompt and got back to me fast. My issues were not any particular problem but ranged from electrical to mechanical. To be honest, this was my first and probably my last American car. I love this car when it works but with the rattles, that cant be pinpointed to, the software/hardware problems (andriod auto to the whole head unit freezing up, thats the newest issue now), and engine misbehaving, I rather buy a 10 to 15 year old Japanese car than a new American car. If I wanted this many problems, I would buy German and if I bought a German car I would buy a Toyota Supra.

Jims a great guy at service very helpful just a all around good guy

Avoid at all cost if you value common sense.just a few items of note to prepare yourself when visiting the dealership:*salesman (at least the one who we dealt with) were not aware of the most basic tenets of the lease agreement, and was very disingenuous when it came to negotiating. As in we negotiated a final price only to get to the financier and have him tell us about all the taxes the salesmen failed to mention which greatly increased our month-month cost.***The financier was great. Knowledgeable and genuinely a great human being. made right the mistakes of the salesman while calling him a few choice names in the process.*purchasing/leasing a vehicle is a time consuming process (no matter where you go). Some dealerships offer water and snacks while you wait. Here, our salesman drank water and ate snacks while we waited for pricing/negotiating without regard to offer anything to my 6 mo. pregnant wife after being there for 4 hours.* service center: just avoid. small, disorganized and chaotic. First service, i was told my vehicle was ready to go. it was. however, they blocked it in on all sides and and it took using the panic button to find way out in the lot.

It was a good experience. I gave a 4 becuz my car had a recall so i had to come back. Besides that every one was awesome.

Very satisfied and pleased about the promptness of the service, your customer service team there at Platinum Chevrolet in the Service Department is outstanding. I had the pleasure of working with Jennifer I believe and she has great customer service skills. She has a great personality and smile and her professionalism is outstanding. The last service I had before this one I worked with Stacy and you definitely have a great team in both of those women. She was also very professional, also with a great personality and smile! Platinum Chevrolet is number 1 in my book and the friendliness and professionalism of their Service Team is impeccable. Thank you

The team at Chevrolet did everything that they could to get me into my 2016 Chevy Equinox. I really thought it was a lost cause for me to try to buy a car. But they got me into a beautiful vehicle. And I cant thank them enough.They are a great team and they did a lot for me. I would definitely recommend going to Platinum Chevrolet for a new vehicle.

Your great service starts when I speak to Jennifer.

Friendly willing to help in any way

My experience at Platinum Chevrolet in Santa Rosa was excellent. Very friendly, helpful and honest staff.They assisted with all the questions I had while purchasing my new vehicle. Highly Recommend to anyone getting a car from this dealership

Brought my Bolt in for the 22,500 mile checkup, was greeted promptly and told the servicing would take 2 hours. Exactly two hours later to the minute the car was ready to go! Excellent review from the rep on the service rendered, software update made and a minor repair handled. Great service!

Worst place I have ever been. Bought my truck from them, then brought it in for an oil change and everything was working fine. When I got it back the tire monitor service light came on and wouldnt go off. Brought it in 2 more times trying to fix it and after 3 hours off sitting they told me it would be 300 dollars to fix something that was working when I got here. Never again will i do business with this place and I will never bring another car here. So over 300 bucks they just lost a customer and I will tell everyone I know never to come here.

They went above and beyond

Cesar and the staff were awesome!!!

All members of the sales team were great to work with. They saw to my needs and made sure I got what I wanted.Thank you for the experience.

So far so good! Mark Hobbins has been very helpful with my ordering of my new truck. Hoping and am sure that it will finish this way.Thank you!

Just bought my new Bolt from Platinum. The wife and I couldnt be happier with the car. I dont normally write reviews but we had such an excellent experience I wanted to share. We were helped by both Ken and Dean. Both gentlemen couldnt have been more informative and friendly. Its not your typical car buying experience. Everyone is so great and treats you like family. The managers Jerry, Mark and Jim all were excellent to work with. They kept my five kids entertained and answered my numerous questions with lots of patience. Nicki in finance even gave my daughter a job to help with which she was ecstatic to do. Overall I couldnt be happier. I should also mention that I work in the industry and I know what a well managed dealer should look and function like.

I was looking for a car. Don came up to me and help me out on some ideas. He took the time to help me to show all the features of the car and told me he would help with whatever he can. I know that is what a salesperson is supposed to do. But having just come from another dealership, the other salesperson at the other dealership didnt really seem to care to bother. Highly recommend ti go to Don!

The staff at this dealership are the best Ive encountered at any dealership. They salespeople are friendly, knowledgeable, helpful, intelligent and very respectful. And....Surprised surprise! They actually have salespeople that are educated on their electrici vehicles, unlike the local Nissan dealers.