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Journeys
2037 Santa Rosa Plaza, Santa Rosa, CA 95401, United States
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Journeys
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Ja
Review №1

I have to commend the young lady that was working by herself. She treated each customer promptly and was super efficient and very polite. She should get a raise. I should have gotten her name for this, but it was at Santa Rosa Plaza store around noon.Thank you

Rh
Review №2

Had a great experience picking out a gift for fathers day. Kaitlin has the best customer service. She helped me from beginning to end. Shes very sweet and knowledgeable. Ask for her!!!!

Ka
Review №3

Anna the store manager is phenomenal. She goes out of her way to help you find what it is you need if they dont have it. She has a terrific personality when it comes to dealing with kids, and oh I forgot, shes my daughter. 😎

An
Review №4

I wanted to share this experience with the world many years later since it was terrible. Hopefully, Journey has learned from the experience and become a better company towards its clients. I was 18 when I bought some very expensive shoes from this location in Santa Rosa, 120 dollars. I was a minimum wage employee and full time student, 120 dollars required saving for months. I bought a pair of shoes that seemed to fit OK when trying them on in the store, but were giving me blisters on the inside of my feet by the time I reached the mall exit. I returned back into the store 15 minutes later, receipt in hand to the same employee I bought the shoes from. I simply wanted to exchange for a different pair that did not blister my feet. The employee denied my request! I started getting upset and the employee cussed at me. I asked for the manager. After 30 minutes of arguing they gave me my money back, even though, originally, I just wanted an exchange and planned on buying another pair. They told me never to come, dont worry, I wont! Its been 15 years since this event happened, Ive told all my friends over the years not to purchase shoes at Journey, they dont. Ive seen shoes I liked from Journey and passed them by due to the horrible experience. Are we learning something Journey? All these years youve lost a lot of business and I will never buy from you. Hopefully, youve solved this problem by now.

Ja
Review №5

They have great shoes for adults and kids most of all they have beautiful selections of shoes you love

Pa
Review №6

Staff is rude and stand around and chit chat.

Ma
Review №7

Bought a mini backpack.

Ri
Review №8

They were very kind i liked

Information
7 Photos
8 Comments
3.9 Rating
  • Address:2037 Santa Rosa Plaza, Santa Rosa, CA 95401, United States
  • Site:https://journeys.com/store/JOURNEYS-Santa-Rosa-Plaza?utm_source=local&utm_medium=local&utm_campaign=Google-1089
  • Phone:+1 707-568-7626
Categories
  • Clothing store
  • Shoe store
Working hours
  • Monday:11AM–7PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:12–6PM
  • Sunday:11AM–7PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
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