Nothing but frustration in trying to get a wheelchair . It’s going on more than 6 weeks. They don’t care about their clients. They don’t even deserve the 1 star I gave them. I’m trapped in my home without mobility because of them. I’ve tried finding one I can buy used on next door with no luck either. Someone help !

Ive had good experiences with Apria....a couple times received incorrect filters etc but nothing terrible. Great customer service today....very helpful. Thank you

The WORST...I have been trying to get Doctor prescribed oxygen from this company for over 2 weeks. They did not keep appointment...stopped by 3 times with no appointment, so I did not know they were coming...and it took me 5 days to get them on the phone...line was always busy. Come on people, this is oxygen that I need. Repeat..the WORST.Edited 3/30/2021 to add: machine was brought to my house yesterday...not the scheduled time but I was around. I was given a machine so loud I cannot sleep I ...even with it in another room and the doors are closed. So it is unuseable...I cannot get over this experience...as I said....the worst.Wonder what I will need to do to return this louder than a train machine...damn it.

Absolutely RUDE! I was told by the receptionist she doesn’t care. Unbelievable! These people are serving our disabled and elderly community? I’m floored by the way they treat people.

I have had repeated bad experiences with Apria Santa Rosa. Most recently - this summer, three deliveries in a row, I was promised a delivery on a particular day. The oxygen didnt arrive. When I call, Im told that the delivery day had been moved the day before, but no one bothered to get in touch and let me know. After three times in a row, it seemed to me there was a systemic problem, so I filed a complaint - hoping it would move them to look at things and fix it. I was told they would investigate and get in touch with me to tell me the results. That I was to wait a week, then call them if I hadnt heard. That was a month ago. I have called several times in the subsequent weeks. I leave messages and no one calls me back.

I was on vacation and lost a piece to my CPAP device, making it inoperable. I called around and was told that Apria was my best (and only) bet. The lady I spoke with wasnt sure she could help me without having a RX from my doctor. She was able to come through with a sample from one of their suppliers. With amazing customer service like that, I would highly recommend this company,

Absolute worst customer service and incompetence in a business that I have ever experienced. They delivered incorrect gear repeatedly for over 6 months, regardless of how many times I called to correct the error. Their phone system is a cruel joke as they keep you on hold endlessly while they crow about how much they care about your call. When the underpaid juvenile finally answered my call after over thirty minutes of waiting- he basically just hung up my call and put me back on hold in the middle of our conversation. This company is one of the best arguments for Medicare for All that I have have ever seen. This is the worst run business I have ever had to use

I have been home from post acute for almost two weeks now and I have been waiting for a wheelchair and shower chair all this time. The order for the equipment was placed almost a week before I got out even.Then when arrangements were made for delivery I told the woman on the phone that this is not a good area to safely leave the equipment on my doorstep and that I would not be home until after 12p I arrived home from the doctor to find the equipment on my step. If the equipment had been taken I would never have known that it had been delivered. Even worse the wheelchair is for a child and I am 6’ tall and weigh 160 pounds.They are supposed to be exchanging the wheelchair for a larger more appropriate one tomorrow and I am waiting with baited breath to see what happens next.

Just recently found out that Apria have been charging me on a monthly basis without my knowledge for over 1.5 yrs for the use of their equipment that I recd while I was in the hospital

I had a good experience when they had to deliver me oxygen. But trying to get them to pick up my oxygen machine, 4 portable oxygen tanks, 2 wheelies to wheel that portable oxygen around. Plus 1 Oxygen shoulder bag is like trying to pull your permanent teeth out by yourself, They set a day, then a 4 hour window, then a two hour window. But they dont show up. So you call and set up another day and again no one shows up, and again, and again, the same thing over and over and over, Until finally, someone in the office, feels bad for you and does something that makes the driver call, and he promises you, a promises everything even the moon and swears he will be at you house the next day. So you feel sorry for him and give in and tell him okay, tomorrow, but you promise to be here. Yes he says. But not only doesnt he show up, but then comes the threatening telephone call, if you are not home the next day, you will have to pay for the equipment, you havent been using all the time they where suppose to pick it up and didnt showed up.. For me thats a month and a half and counting and eight whole days of waiting for them so far. The supervisor promised me, someone would show up tonight, Ill keep you posted. But dont hold your breathe. At this point Im not. I just hope and pray no one needs this oxygen equipment I havent not being using that is setting in my livingroom,

Apria technicians have been very good. We were able to get the equipment quickly as my husband needed it quickly. HOWEVER we are now stuck in a never ending nightmare. They are refusing to issue an purchase claim to the insurance company. Which means Apria insists we continue to pay rental fee and our insurance company refuses to continue to pay rental on the unit as the contract between insurance and Apria states 3 months rental then purchase. We have consistantly experienced long waits on the phone with Apria IF anyone answers at all. They claim the issue is being resolved or that they have already sent a purchase claim or that the contract states that we have a rental unit. I understand why they would want to keep up the rental situation because they charge my insurance company as much for 1 months rental as an identical new machine would cost to purchase online from a competitor. The money is one thing. The profound disrespect they show at Apria corporate for our time and for their agreements with our insurance company is another. We have spent in excess of 20 hours on the phone attempting resolution. There are not many choices with insurance contractual limitations but I suggest other companies have to be at least marginally better. We have had to file an appeal with our insurance company because Apria did not turn in the usage information that proves my husbands compliance of use. They have very poor business practices.It is now July. The end of the 3 month rental obligation was March 24. They still have not gotten the purchase claim to our insurance company in spite of occasional promises to do so.

I feel as a client and patient they need better resources. I called today to find out when they would be coming to perform maintenance on my oxygen machine and they had no information for me only that It was going to be a third party provider. She couldnt even give me a name or number to call to find out. All she could tell me was that it is scheduled for today between 9am-5pm! That doesnt work for me and Im sure wont work for many others. They need better then this....its not fair to the patients!

It’s been over a month since I ordered supplies. I have received one item out of 4.

I called to find out about portable oxygen machine. They said they didnt carry them. Called back and then they said carried them but none available. My insurance company refers me to them. Worthless!

The woman at the front desk is consistently snide and rude. Whenever u came in she acts like shes too busy to help me and I am bothering her. The new breathing therapists are unhelpful as well. It wasnt like this before but there has been a steady decline in service in the past couple of years.

Im waiting on a hospital bed delivery. I confirmed the order this AM. Then I received an automated phone messages that the delivery time was between 11:15 and 3:15. Of course that didnt happen so I called their local office. ( Santa Rosa ) I was told that then correct time had been changed to between 3:00 PM and 7:00PM. No notification or call. I was literally told that sometimes emergencies come up like patients passing away. Seriously? These people supply durable medical equipment. What does a delivery driver have to do with that? So now when and if it shows up I can look forward to them billing me twice and it wouldnt be the first time. The last time I offered equipment from them I paid up front two months later they sent me a nasty letter threatening me with legal action if I didnt pay. So in my haste I paid them. When I check credit card statements I had paid them twice. It took 3 months for them to refund my overpayment. So lesson to be learn? Watch them very closely.

A lot of the reviews here seem either outdated or brutally harsh, but Im not inferring that some of the reviews are not accurate (save for a few points Ill address in a moment). I want to be clear that I recognize and respect that each customers experience with Apria is unique unto themselves. But there are a few things posted in the reviews that just need to be cleared up not only because I feel compelled as a loyal customer, but simply because some information posted in the reviews is just not true. Thats not fair to Apria. And I know Apria does not need me to defend them, but I feel compelled to provide some examples of gross misinformation.For example, a simple Google Search reveals that Apria does have a Local Contact Number for their Santa Rosa Office as well as their Hours/Days of Operation clearly posted (including when they are out for their Lunch Break) as well as their physical address. They also have a content rich Website with valuable information thats readily available as well as an online, real time, Chat Function which works great for those that can use their hands/arms (recognizing some might not be able to do so).Now anytime Ive called the local Santa Rosa Customer Service line the representatives have been nothing short of responsive, courteous and professional. My last call (11/13/2019) took 15 minutes total (according to my iPhone). That call included being transferred once so I could receive the appropriate service I needed due to having to switch medical devices. I was on hold for just under 3 minutes out of the 15 minutes total (1 minute with Santa Rosa, 2 minutes after the transfer) which seemed very reasonable in my opinion.In the 2 + years Ive been an Apria customer, Ive always had great experiences with the Apria H.Q. Customer Service team on the phone as well as talking directly with the Santa Rosa office. Apria has never been late refilling my medical supplies, theyve handled all my Insurance needs and theyve just been really nice whenever I had questions or required information.But I also recognize that Insurance Company/Medical Device Company interaction can be extremely difficult. One wrong, missing or inaccurate medical code number can cause tremendous problems let alone any communication issues that can arise between your doctor, insurance company and medical supplier. I also know that the stress of caring for a loved one or yourself in the midst of complex and/or significantly chronic medical issues that require major medical equipment supplies can be overwhelming and that mistakes can and do happen.That said, its sad for me to see all the incredulos or vitriolic reviews as I know I cant be the only person thats had nothing but positive experiences with Apria and their employees. Id like to thank all of them for continuing to help me whenever I need theri assistance.

If you need to talk to them you just sit on hold and nobody comes to the phone, I want to return equipment .

The absolute worst experience I’ve ever had.For a company that is Customer Service based I don’t know how the are able to stay in business.Trying to get a wheelchair delivered and 5 phone calls later over a two day period and can not get the same answer twice. I must say thank you to Susie and Amilia as it does appear I will be getting it in the next 3 hours. If didn’t have to use Apria I would never use them again.

They dont post office hours. You cant reach them by phone due to a horrible phone system. I have had a horrible time getting a mask that fits. The people in the Santa Rosa location are nice and want to help but the system is horrible on customer service. I was supposed to have someone show me how to use my machine but there was no respiratory therapist to do that. The store manager showed me quickly and was great.

How is it possible for a supplier of medical devices to be in business when they will not fulfill an order? After almost 2 months of phone calls and a visit to one of their distribution sites while I was on vacation, a simple order for masks and filters have not been delivered. There was no email or phone call indicating they were not going to fulfill the order. In fact, they have never called me or sent a notice. I have called repeatedly to follow up, only to find out the latest reason why they would not ship. Today, they had to escalate the order. Apria management does not seem to have any sense of liability if I have a stroke because of a malfunctioning mask. I will call them daily, send notes to them on their website daily, and call my primary insurance carrier to file a breech of contract complaint. Absolutely the worst company I have ever dealt with.

Unfortunately, I did not have an option of 0 or -1 for rating. I have been waiting for 2 weeks for a therapist from the Santa Rosa office to call me to no avail. They just do not respond, period. It seems that Apria just reaps off government and insurance companies without providing even the minimum level of service. I am disgusted!

As of this writing, I have been waiting for four hours and forty-five minutes for equipment that was to arrive between 1:00 and 5:00 today. Its nearly 5:30. In the effort to find out where the equipment might be, I have been on hold for about 20 minutes, transferred, put on hold again. Finally I was advised that the drivers are busy and I should continue to wait until 8:00. This is not the way to treat people. If Apria makes the delivery at 8:00 I will have waited seven hours. The customers time is evidently not valuable at all: no one bothered to call and tell (and certainly not to ask) me about the change in delivery. This is not the fault of the very kind people on the phone: it is the responsibility of the local management to put in place a means of informing the customer if theres a problem. Since the drivers do not carry company phones (I was told), then its up to the office to inform the customer of such radical delays. Very annoying way to do business.

Crooks ! WASTE FRAUD AND ABUSE ! They drop off things just fine - then they screw your insurance and the TAXPAYER by ignoring Repeated Calls to pick equipment. They laugh at the stupid people who want to be efficient and spit on this country by charging twice the time needed because they can and filthy GREED !Im a letter writer and plan on letting every government entity that deals with this trash what APRIA HEALTHCARE IS ALL ABOUT ! WASTE FRAUD AND ABUSE !

My client was running out of air. His oxygen machine was old and I am a new worker for my client and had to call quickly. The old oxygen machine phone number referred me to Apria. While the Apria phone service was a little cumbersome to slog through, (several calls), when Juan, the driver arrived at the house, he was AWESOME !! We called Apria together to make sure everything was covered since the old machine was not labeled Apria .... and we got through a big scare in a timely manner. Whoever says Apria is not a good company, have patience and keep on the calls, they responded for me and Juan was our angel.THANK YOU JUAN FROM SANTA ROSA !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This is the most ridiculous companies I have ever dealt with. I dont know how these people tie their shoes in the morning. Be very careful when dealing with Apria.

I just spent one hour and 19 mins on the phone with customer service. Transfer 4 times, gave info 4 times and the worst phone reception. This is after the technician sent in a report week and a half ago. Finally it only took 10 minutes to solve my problem. I didnt want to give it a single star.I hate the hold message that repeat over and over. They need to hire more people and have training classes for the employees.

This is the second time Im forced to deal with these guys. I was supposed to have crutches delivered two days ago Monday. They called today Wednesday to confirm delivery between 6-9pm still no crutches.

Dont get involved with this company . I have never had a worse experience with the phone system, employees, or their way of conducting business! STAY AWAY

ABSOLUTELY THE WORST CUSTOMER SERVICE IN THE HISTORY OF CUSTOMER SERVICE ! I WILL BE DRIVING DOWN THERE SINCE I CANNOT GET A SOUL ON THE PHONE WHO KNOWS ABOUT A REFUND ON A SELF PAY!! RIDICULOUS

Poor customer service . Management will not even call to verify my insurance. They would rather mail my insurance company to verify my status. After they did not receive a letter back, they are going to fax. If they get no response to the fax, Im on my own. 1 week without my cpap supplies. The manager will not call me back either. Switching providers.

Very lame customer service... calling the main number results in a 12-15 minute selection of phone tree options, after which it just hangs up on you. Not a fluke, tried it 3 times before giving up. Called Kaiser, got a new number which had less phone tree options but still disconnected after I entered my identifying info. A third new number finally worked. Why leave inactive numbers in service, complete with official Apria voice mail saying you are in the right place? This is what happens when a monopoly is in place, they dont care a whit about patients, only about dollars. I would buy elsewhere if my insurance allowed.

Worse customer service ever! They do not care about service. I was promised 3 times on three different days that I would get a call back to get a tracking number for my package. Never called back, never could email me a tracking number. I regret using this company!

FRUSTRATION! It has been three weeks of trying to get an ordered filled for my daughter who has Lou Gehrigs/ALS . I keep getting promised a return phone call and I am the only one calling to no avail. POOR customer service. This is the WORST place to deal with. My daughter has Lou Gehrigs ALS and after 3 weeks and a lot of my phone calls to them they promised a hospital bed to be delivered today. I got a phone call at 9AM telling me that they would be here at 1 PM. I took her old bed apart so that they would have an empty room to work with. It is now 2:30 PM and I just called and they said it would be between 5PM and 9PM. This is the WORST COMPANY TO DEAL WITH. I wish this kind of distress on all them so they can see what it feels like. Use any other company you can if possible. However they are they only company in Santa Rosa that takes Medicare.

I went to the Yelp website to find an Apria Healthcare office in San Jose to buy new tubes, a mask and an air filter replacements for the cpap machine. I was surprised nearly all comments on Yelp were very negative about wrong billing, phone staff rudeness and long waiting times to be answered, delivery waits, delivery person carelessness, wrong supplies being delivered, double billing when the person already paid and proved it -- the whole nine yards. If that is so, complaints coming from the East Bay to Los Altos in the South Bay and all in between points, then the Sonoma County office people at 3636 N Laughlin Rd, Santa Rosa, CA 95403 must be a great exception. I had a good one on one instructions being told how to handle the cpap instrument, I never had to wait on the phone long, was never cut off, the front intake person was helpful and friendly and the back room support staff was very responsive and business like also. The billing for my copay has always been accurate and on time. A round of applause for Apria Santa Rosa, CA.

This experience with Apria health care has been horrendous. Months of trying to get Cpap parts and multiple electronic telephone calls. Living person contacts with the Santa Rosa facility passed around 6 times on Monday, May 2nd. Given numbers to call that referred me to another number, and with the final number given i was told, after retelling the entire story again, she could not help me, wrong number.Called Santa Rosa again and was greeted by an intelligent individual in Kansas City who has allegedly solved the problems.The problems with communication and delivery continue...it appears that the normal communication options with APRIA are beyond their capacity to respond in a timely and or customer centric method. The customer service center is inept to say the least.

1) Products are fine.2) Service...just awful. Nothing good to say about their service.3) Scheduling....worst I have EVER come across.

The respiratory therapist in Santa Rosa was competent (and nice), but every other time Ive had dealings with these people has been problematic. Wish Kaiser would find another supplier of oxygen and breathing equipment

Very unreliable, dont keep appointments often and when they do, lack of follow-up. Wait all day for a no-call no-show. Dont know what options I have but will find out.

Try calling them with a question. 15 transfers, multiple choose option 1 or 2. To get hung up at the end. They are still in business because we have to go through them for supplies. No other reason.

Nicest guy at the call center in Salt Lake City, Utah!

I like having Apria here in Santa Rosa, but .....You CANNOT contact them. You dial the number and it goes to a NATIONAL answering machine.You ask .. Can I contact my local office ? NOCan you have them contact me ? No, we are your customer service.You have to ask for a respiratory specialist to call you back and then it takes days.This is NOT the customer service you want - or need - or .... well .... its not customer service !!!

I have been disconnected three (3) times. and you are overpriced!!!

Every time I order something from them theres a problem. Either the billing is wrong ( their fault) or they send the wrong equipment ( their fault) but its always something. Nothing has ever gone smoothly.

Cant send the right equipment for the life of them.