Getting a new phone is never the easiest or fastest process. Thanks to Anthony for making it as best as it could be.

Watch out for scams. They will sell you new phones with a promise of $800 back on your phone. In reality youre looking at maybe $20.

Haven’t been this well treated for a long time!! Anthony was just great! Will definitely return if I need any phone services from them.

In an out quickly and efficiently. I have had technical help there twice at different times and those visits were equally good experiences.

My partner and I entered the store hoping to switch carries from My Tello to Verizon. We encountered an issue of trying to find my partners account number from his previous carrier, My Tello. Immediately the associate who we tried getting help from seemed bothered and inconvenienced by our request and questions. Though he answered our questions, his answers were bare minimum responses and he offered us no additional help as we tried to navigate and troubleshoot our issue. Overall, the experience was unprofessional and frustrating. Thankfully, we soon after received the account number needed for switching providers and headed over the T-Mobile store in Burnsville instead and had a completely opposite experience with their staff who were happy and glad to help us successfully switch providers!

Anthony at the Savage, MN. store took the time to explain what he was doing and answered all my questions when he set up my new phone and transferred the data from one to the other. So far its seamless operationI highly recommend him for your Verizon phone services, very professional.Thanks again Anthony!Sincerely,Jim H.

Everyone did an excellent job helping me with my new phones! The whole experience was seamless and easy. As an added bonus, my cell signal is so much better with Verizon!!

Just got back from Verizon and it was a smooth and pleasant experience. Casey helped me upgrade to the new iPhone! He was very helpful and knowledgeable about the details of my new phone. Overall it wasn’t excellent experience. Pain-free

Ask for Casey, he is so knowledgeable and great!

Upgraded from my Android to an iPhone today. The young man that helped me, Anthony, was exceptional. My experience was easy and painless. I left a very satisfied customer. I would do business with Anthony again.

Casey was so great to work with at Verizon in Savage! He helped me transfer lines and upgrade my phone in no time!! He had an answer to all of my questions with a calm demeanor throughout. I highly recommend this store !!

Casey was very helpful and friendly. We had a good experience and he even gave us a great idea for Christmas 😁

Excellent customer service! New phone purchased was based on price point alone and the representative, Anthony, confidently guided me through the entire process from selection through transferring data. Completely satisfied customer!

I really appreciate Casey, Anthony and everyone at this location! They are very knowledgeable and professional! Thank you for the excellent customer service!!!

Just very positive and efficient service. Couldn’t have asked for better. That’s why I stay with Verizon.

Anthony was very knowledgeable and helped us find a plan and devices that works for all of us. He even found something that keeps the teenagers happy!

Anthony did a good job! He did the research on a product that I was interested in, answered my questions, and processed the transaction in an expeditious manner!

Casey helped me with a new sim card for new phone. He did a great job.

Justin was super helpful and a professional. Great service at the Savage location!

Jake was friendly and very helpful. Very knowledgeable and great personality. Well informed and made our experience easy. Solid 10 (ten). Ask for Jake if you have an issue. Thanks so much for your help.Richard & Darlene Davidson

Casey made the transition to our new phones seamless

Jake Anthony and Mark were fantastic to work with! They all did amazing at getting me the best deal and putting up with all my questions! Will definitely come back in the future!

I was thoroughly satisfied with my assistance from Jake over at this Savage location. Although there was a modest wait to get assistance, it was worth it, as it was devoted once available. He was sure to make me aware of all promotions and offer the consideration of all available models instead of pushing me into a single option. I look forward to working with this store front in the future!

Jake was so informative and professional. My family and I came in pretty late in the market for new phones. He stayed late to get us our 3 new phones since I was heading out out of town. We will be back!

Great and friendly staff! Jake W. helped us get our phones set up and helped switch from AT&T to Verizon. Phones took a little longer to arrive than I would have liked, but that was more Apple’s shipping problem not Verizon. Definitely a great location!

Eva was so patient in assisting us! She is knowledgeable, and went “the extra mile” in assisting my sister and In getting new phones and transferring our data! Great service! Fabulous experience! We would highly recommend Eva and this store!

Excellent service, excellent product knowledge as well!!

Anthony was so helpful and answered all my questions. I’ll for sure go back if I ever need anything for my phone.

I always have the best service at the Savage Store!

Jake was wonderful he gives exceptional customer service he took the time to explain everything he was considerate and he talked me through all my options without hassling me I would recommend him to anyone who wants or need a new phone. I absolutely was giving a1 customer service!

Ineptitude and poor customer service abound at this location. If I could give it zero stars, I would. Due to Covid, we purchased a new phone online and picked it up at a corporate store near the hotel. We are from out of town and we needed the phone as soon as possible. The new phone required a minor software update so we needed WiFi. We went to this store (closest available to where we were for the day) and got the complete runaround. The young man that I was talking to was condescending and didn’t know what he was talking about. (I work with these devices daily). They wouldn’t connect us to WiFi to activate a phone, and told us to go to Noodles&Company down the road to find free WiFi! I had planned to buy some accessories once the phone was set up, but instead, I marched right out. Drive somewhere-ANYWHERE-else to get your phones. This was awful.

Very helpful!Great customer service 😊

Ive been here many times and have usually had a good experience. Any of my issues have been with my phone itself, not with the service Ive received at this location. At times, theyve been a little unclear about extra fees, so you do need to be attentive to exactly what youre agreeing to and signing. If it werent for that Id give a full 5 stars. All of the staff Ive worked with have been friendly and willing to help. The store is clean and except for very busy moments, theyve been able to help everyone pretty quickly.

Jake was great! He got me switched over from another carrier fast! Easy process with good people. Thanks!

I had a great experience upgrading my phone! I worked with Anthony and he was very thorough and made sure that all my contacts and other info was correctly moved to my new device. Awesome! Thanks again!

Casey was awesome to deal with and even stayed after hours to try and help me get my problem solved. Thanks a million Casey.

Outstanding service! Was out of state on vacation and phone went bad. Got new phone in 2 days and back up and running! Great service, thanks Jake!

Very professional and explained things as he went.

10 minutes before closing they helped me get a new phone because my old was was outdated and overheating. Kind of spendy and I had to do some of the transferring myself but all is well.

Thanks Jake for making the transfer from one acct to another easy. He helped me choose a new phone, set up the sim card, and all the accessories. He was very patient with me as I am not tech savvy.Thanks Jake && Verizon 😀😀😀

Despite corona service was excellent I am sold

Jake and Anthony went above and beyond with service today! Extremely helpful and would recommend both of them to everyone I know! We will be back for future purchases or questions! Thank you so much!

Solid experience. Fast and friendly service.

Service was impeccable and timely... Knowledgeable and compitant team members. Please stop by and let this awesome team put you a package together.

This is not a direct Verizon wireless store. Don’t waist your time coming here. They couldn’t help me recover 3 years worth of photos and memories when my screen was cracked. When I got my new phone, they don’t ask if you want accessories, they tell you you need all these accessories and make up some reason why. At the end, they don’t provide you with any detailed receipt so you can’t see how much the accessories are. I’m glad I returned the case (that was a victra brand case), assuming it was a $20 case. After tax, it was a $55 case.

Not happy with the employees or the price here. Sold me a phone that cant be fixed if broken. Dont buy the LG!

Nice employees, very helpful very informal Tori no high pressured sales But not enough people. On staff at any time it appears every time I go in there I have at least a 20-minute wait.

Helpful and efficient service!

Thank you so much Jake for your service and patience! We really appreciate it and we love our new phones!

Jake was very helpful with acquiring a new iPhone. I would recommend him to all my friends & relatives.Thanks Jake !

Great service and information with one of the best service personnel I’ve encountered.Thanks so much Jake!!

Went to return a Galaxy tab I purchased the day before and Jake their rep did not seem to be a happy camper about that!? As he writes down my PIN code in a shady way and puts it under his desk on the way out..lol well, after calling Verizon I did get my $400 turn in/up grade credit -50 for a hairline crack by the speaker they said they could not take. i now have. unlimited data on my plan which they the authorized retailer said could not be done! over a $140 for their charges and sales tax. The invoice will be in question!

Anthony and Tenzin were amazing! I highly recommend them both!!

Jake W went above and beyond helping us switch our phone service from another company to Verizon. He was so great!

Jake W did such a great job helping us change from AT&T to Verizon. He truly went above and beyond

Had all of my phone problems fixed and on my way in a very short time by Julian, what great service and great gentlemen to work with .

Excellent service from Jake. Very Informative and spent time with us figuring out our new phones.

My daughter and me upgraded our phones in Feb. Aaron was mgr and he was amazing! Best customer service ever! However, we were to get a credit on our bill, and it never showed up. I would go in monthly and get told they are working on it. I went in the other day, 5 mo later, Aaron no longer works there, and the men who are there are extremely rude and incompetent. They couldnt even find when we had upgraded! They would not give me the mgrs number, and told me somebody would call me the next day. That day is come and gone and still havent heard from them! I will NOT go back there and would not recommend this particular store! The way this store and their personnel handle customers is not how Verizon does business, please go elsewhere!

Anthony was awesome! Huge thank you to him!!!!

Prices for an upgrade on my business account were the same as from my Verizon rep directly. Jesse got me a new phone same day and he did the transfer of all my programs, data, and setting though my icloud. (He turned his eyes away while i entered my password.) Very happy with experience at an in-person retail store after doing most business direct with my Verizon rep or on-line prior to this.

Ripp off on a warranty a holes

Easy fun experience

Friendly staff, quick service.

I just had a pretty poor experience at this Verizon. We came in and were not greeted or acknowledged. The associates were busy with other customers so we patiently waited. Another customer walked in after us and the associate immediately got up to help this new customer. After helping them he sat back down. I then asked how long it would take to get my question answered (without him even knowing my question) and was told 30 minutes. He didnt even ask what my question was. We were not impressed, frustrated and left.

The poor reviews are spot on. Rating is also extremely accurate. We have now been here for 45 minutes. They have 1 single employee working. He has acknowledged NOBODY. There are 5 other customers here besides us. The ONE employee is working with a customer who just stated she had been here for over two hours. Several people have walked in and left in addition to the 5 who are here. This has to be the most poorly run business. There are several Verizon locations in the are, go there. AVOID THIS LOCATION!!!!!!!! HORRIBLE!!

Pretty much any location is better than this one. Drive a couple miles and go to Burnsville. Too bad because I live close to this one. Always understaffed, don’t waste your time.

Awesome Experience! My family and I visited recently to move all of our lines fromy sprint to Verizon. Even though we added 5 new lines to the account Id have to say this was the smoothest and most pain free phone experienice we have had. The reps where all extremely knowledgeable and helpful with our situation. I can see why they are such a busy location. Will definitely recommend them to my family and friends and will return to them for all my future business.

Customer service was fantastic and I was in and out within 15 min!

Aaron was patient and extremely knowledgeable. He made getting a new phone easy. Im so happy with my new phone and the great service I received.

Excellent service from the Verizon staff in helping me with my fraud situation. I highly recommend Verizon.

Jake was very helpful and knowledgeable. Great experience.

This is NOT an actual Verizon store- they are indirect,meaning you pay $32 for set up/SIM which you would NOT pay at Verizon.I spent over 2 hrs there waiting to activate a SIM card on a new prepaid plan, only to find out upon store closing that they do not carry the correct SIM card for iPhone and I needed to drive to a Burnsville for the apple only SIM card. The store was already closed so i was without service until the next day.Don’t waste your time and go to an actual Verizon store.

Jake and Mark were wonderful to work with...great job!

Jake is amazing!!!!! He TOTALLY saved my day and got ALL the pictures back I thought I lost!!! Weeeeeeeeee!!!!!!!!! Best. Customer Service. Ever.

Great help,thanks for keeping it simple,the tablets were a big plus!

Came in with a dysfunctional phone, and was welcomed with great service by Jake. The entire time I was here I was greeted with hospitality and kindness. Overall 5 out of 5 for sure!

The associate that helped us, Jake, was really kind, friendly, and helpful.

Staff were great. Super helpful.

I worked with Jake and the customer service was excellent, thank you!

Dont even bother buying any products here. When originally purchasing my screen protector (that was $60) the policy was that you could walk in and get it replaced no questions asked if it got damaged. Now they just changed the policy on all customers and make you pay $6 for shipping and you have to wait for it to come to your house.When I requested to get a full reimbursement they said I couldnt because it was outside my first 30 days of purchase, even though the policy had just recently changed.How do I know the next replacement wont be $15? $20? Why is someone allowed to just change the policy after you paid for something?So now I am told they cant do anything and thats just the way it is, so I cant get a refund and am forced to just accept the new fees that I didnt agree to when I made my purchase. No thank you, I will take my business far, far away next time.

Stopped in to get an old phone temporarily reactivated. The store was busy but yvonne did an excellent job taking care of everyone asap. Thanks!!!!

Super job Jake!! Very Very Helpful!! Thanks

Jake and Anthony were fabulous!I will be back!

Awful, fraudulent place. Do not come here to purchase a new phone.When the rep brought out the phone, there was not a plastic Cover on the phone itself (new phones normally have this). He just casually said oh Samsung phones just come like this now. I just watched several unboxing videos and they ALL come with factory screen protectors. So they lied!When I was paying, the charges came up on the credit card machine, which I looked through. The guy said its phone taxes and my case. So I paid for it. I came home and it turns out he had added a $19.99 Set Up and Go Plus fee. Just so everyone knows... Corporate Verizon does NOT charge this. The sales rep should have told me he was charging me this and it should have been itemized on the machine for me to see prior to the sale. This fee was NOT on the machine.The price of phones is also higher than other stores so make sure you watch out for that. Lastly, READ THEIR REFUND POLICY! Any refunds over $50 are sent by corporate check to your home address on the 1st of the following month. Worst policy ever.In short, do NOT come here. Go to the corporate Verizon store in Burnsville.

Excellent customer service and great knowledge of products! Thank you Jake!

Awesome service. Very friendly and knowledgeable.

Terrific Service. Thanks Webster!

DO not go here! They charged me 20 dollars to activate my phone, before I even had the phone. When I went to go pick it up they would not give it to me because they said my phone would not work without them activating it! That is a lie. GO TO A corporate store!

Good service and knowledge. Best customer service Ive had from phone retail shop.

Learned a lot from a great team.

Quick and painless, got just what I needed.

I bought a new iPhone and have had to return to the store twice now to go through the whole activation process (told it would be no longer than 10 mins) and each time it took well over 20 mins. I bought a car in less time than it takes to get a stupid phone. Pick another store

Extremely unhelpful in helping me get my phone fixed

Bad service. Understaffed. Employees dont know how to do their jobs. Communicated the wrong information and then a person on the customer service line (who the Verizon rep called because they didnt know how to do their job) informed us of the miscommunication. Avoid this location if you can.

Wonderful experience.new phone is great!!

Thank you Jake for all the help

Knowledgeable and fast with new phone setup

Jake W. was awesome!

Great help and service!

They thought they fixed the problem with my wifes phone but when we got home same problem came back.