Amazing Customer Service! This is by far the best car dealership I have ever dealt with. They take the extra time to make sure we were satisfied and all our auto needs were met.

I had a wonderful experience getting an oil change and tire rotation at Scarsdale Ford. My oil was low and I had an appointment but I wasn’t sure the oil I had would last. I called and was able to be squeezed in on an earlier date. The staff was courteous and friendly. The best part is I got both services done for $54. What a deal!!

The dealership is great and made the buying process easy. They gave me a fair price and the salesman was great, very attentive. Only complaint I had was being lied to by the finance manager in regards to an extended warranty. It left a bad taste in my mouth and honestly almost torpedoed the deal at the last moment. Other than that, I can’t say much else.

Scott Schiller was my salesman. He was very professional. Took his time with me. Very informed about the vehicles. Scott made sure I was comfortable in the vehicle of my choice! Very happy I went to Scarsdale Ford for my Ford Explorer.

Service was excellent. Very competent and helpful. When your vehicle is so well made that all you need to do is change the oil and rotate tires and perform normal preventive maintenance, what is there not to like!

Jairo Palacios was our salesman. He was very professional. Took his time with us. He did everything on his hands to give us the best deal. Jairo made sure we was comfortable with the vehicles and prices. Very satisfied, My husband and I went to Scarsdale Ford for our Ford Explorer 2020 and for our Ford Transit 250 Cargo 2021.

The service was amazing, Joe Tarantino was a amazing sales person. He worked with us and got us the best deal possible. So grateful that he called us back into the dealership and told us I can help you. He took his time and that was amazing. Second time we used Scarsdale Ford and both times the service was Absolutely great and Amazing. Thank you!! Scarsdale Ford, but specially Joe Tarantino.

I bought a car 38 days ago, and they gave me a temporary license plate valid for 30 days, my license plate hasnt arrived yet, I called or contacted the seller several times, she doesnt respond, so she doesnt want to help. What saddens me is that when its time to sell the car, they call you all the time, they respond right away, they treat you very well, after you pay, youre not worth anything anymore. I dont recommend it, very lack of consideration for the customer.

Very poor service. I bought an Electric Mustang Mach e through this dealership. My sales person had all the numbers wrong when I went to pick up the car. I had to show him emails where I had documented our discussion before he changed them and redid the contract. Good thing I had it all in writing because he kept questioning the numbers we had agreed upon. In general he showed a lack of interest, perhaps they dont get as much of a commission since the electric cars are bought directly from the Ford website?

Dealers couldnt be bothered, when I came in to ask to check out a car. I was left to look around, with minimal help or direction. I probably went on an off day. Or maybe I shouldve came in my every day clothes? In any case, they werent in any rush to make a sale.

My experience with Scarsdale Ford has been wonderful so far. I wanted to look into buying a Bronco Sport Badlands trim. On a whim I stopped by to look at one they had on the lot. I was greeted by Chris Sorgi. He is awesome! Even after I expressed that what I wanted was not on the lot, he still took the time to show me the Big Bend model. Since then, I have worked along with him to place an order for my dream car. I have emailed this man multiple times with questions and additional requests to add on to my order. The man is a Saint! He has always quickly responded to my inquiries. It is such a pleasure dealing with him. I’m looking forward to working with the rest of the team when my car is delivered. Hopefully, they are all equally as awesome as Chris.

Scarsdale Ford is truly amazing. Marysol in sales is the Best! I wanted to surprise my wife on mothers day with a new car and the team there all made that possible. This is my second car from Scarsdale Ford and wont be the last. Thinks again to an amazing team for helping me put the biggest smile on my wife face

Service department, Charmaine Wisdom is the BEST! Great communication keeping me informed and made sure the mechanic understood what my car issues were. Thank you, Charmaine.

I loved my experience at Scarsdale Ford, I dealt with Chris Sorgi who really made things easy. From requesting information to the test drive process, and following up after. Every concern I had was answered, and I took delivery of my car from them in a very smooth quick process. I highly recommend Chris for his sales style, very informative and not high pressure which is how it should be.

It’s a little further to drive but I will go to Stamford for service next time. The poor customer service started with my phone call to confirm my appointment. Turns out Scarsdale Ford couldn’t do the service I requested but no one was going to call me to let me know (I made my appointment online). Then when I arrived for my appointment, I was told the procedure would take four hours which I knew couldn’t be the case. But then I realized that Lou meant they weren’t going to take my car into the garage at my appointment time. I watched it go in an hour later. Even then, it didn’t take four hours. It’s just not a very professional operation.

I dropped of my car there and it took them one whole week to get it fixed. I have made many attempts to get status on my car no one ever returned my phone calls (I left multiple voicemails). They didnt offer me a loaner car so I had to pay Uber twice a day going to work and coming home. I was so frustrated with not getting status I had to call Ford corporate office, surely very next day my car was ready.Hey Scarsdale Ford if youre going to keep somebodys car for a week you should give him a loaner car.I am not going back there ever again

Extremely courteous fast working mechanics love this place

Scott and Kevin were great to work with, negotiated a very fair deal all around and delivered as promised.

My first 6 months service and louie was fantastic

Good outdoor showroom, good for servicing your car.The showroom is mostly outdoor and therebis a large selection of cars on display.The maintenance and service center is large, weel organized and clean.You can watch television and have a free coffee while waiting for your vehicle.You can book online for a service appointment for your vehicle.Competent people.

Long story short. I schedule an appointment through the Ford app for my 2020 Ford raptor with a moldy carpet and a leak in sunroof somewhere which was stated on service memo. Appointing was 2 weeks out, when I get there to drop the car of the service advisor Louis Costanzo completely denied my car and told me they can’t take the car. “Take it where I bought it” and that they don’t have room for me. He was extremely rude about it. Didn’t honor the appointment made online whatsoever. Also if they wanted you to call it in to speak with service advisor then they should of called me when appointment was made to clarify they can’t take car. Instead they waited 2 weeks until I got there to kick me towards the curve. Told them my wife is pregnant and can’t have her driving a car that smells like mold. His responses was “call Ford customer service” we don’t have room for you. (I would recommend smith Carrin Ford or any other dealer ship that can actually treat clients with respect.)

If i could give this place a 0 star i would, honestly the worst dealer i ever been in. I made an appointment with 2 week of advance and left my car all day here, they never call me back to say anything and when i came to pick it up no one took care of the job the were supposed to do. Do not go to this place if you dont want to waste your time!

Excellent service the people so nice and friendly they help me in everything 🙂👍😀

I love the service they give at Scarsdale Ford. There’s a comfortable waiting area with Wi-Fi. I usually wait for my vehicle while it’s being serviced. I’m usually out of there and back on the road in about an hour. Switching my service to Scarsdale was one of my better decisions 😀.

They are super friendly and great customer services

Great experience with Scarsdale Ford! Chris Sorgi and his colleagues were great, they made everything so easy and absolutely love the Sport Bronco. If youre in the market for a Ford, go see Chris, you will not be disappointed. Thanks again!

Very rude customer service! Made an appointment online but when showed up for the appointment was told “I’m not taking your car, we don’t have space. Call customer service” - Louis Costanzo. Extremely rude, eye rolls and all!! If you don’t know how to treat customers then find another job! Would not recommend this place to anyone.

Brought my Mustang in for an inspection, and it was done on or before the promised time. Very efficient and friendly, no muss no fuss.

I have been a loyal customer for 11 plus years. I have been extremely happy with their service department throughout the years and I would totally recommend anyone who needs maintenance done on their car to stop by Scarsdale Ford. I recommend you speak to Louie in the service center for any issues you may have with your car and he will take excellent care of your needs. A big shout out to Phil as well who manages the service center. Last and not least a big thank you to Deeno the service technician that always keeps my car running smoothly.

Shaq the mechanic thinks he knows everything .Had to bring my car for airbag recall and he left a mess.Nothing was secure the way its supposed to.He has a bad attitude !Wasting my time and money.

Scarsdale Ford has an excellent service department. Charmaine Wisdom at Scarsdale Ford provides excellent customer service. My car gets repaired quickly and Charmaine keeps me updated thoughout the entire process. Its one of the reasons I keep leasing Fords.

Friendly 😉 sales persons and good price

Thank you Chris Sorgi at Scarsdale Ford for working so hard for us! First off, this is a true gentleman. Not pushy, does not lie and wants to see his customer is happy. After he was able to acquire the one specific car we wanted, he took the time to sit with me and went over the car and how everything works. I also want to thank him for the low lease price on such a loaded car.For anyone unfamiliar with Scarsdale Ford, they have a large service area, and take appointments for anything.I highly recommended Scarsdale Ford to anyone looking for a new Ford. Ask for Chris Sorgi. You won’t be sorry.

Great service!! If your looking for a car - highly suggest.

Phil service manager super nice & helpful. The mechanics are very good

Didnt understand why the service engine light needed a service engine light mechanic therefore my car had to stay an extra day because the service engine light mechanic did not come to work.

I HATE this location. I took my car here as alast resort because Smith Cairns was booked. They fixed the problem but as soon as I took it home, a new problem started. I took it to Smith Cairns to see if they could figure out the problem and they said they would charge me $270 to diagnose it. I refused to pay for something that was caused by Ford. So then I call Scarsdale Ford and they said they would charge me the same because my car is out of warranty. Mind you I never told him anything about me or my car. DO NOT TAKE YOUR CAR HERE! I will be calling corporate

Scarsdale Ford is great, from sales to service. Chris in sales made buying quick and easy. Louie in service always makes us feel like part of the family. I wouldn’t shop anywhere else.

I took my car in for a SCHEDULED oil change on Friday.....First, my scheduled time was 930, of which I was 15 mins early. Numerous people came in after me, and left long before I did.....I did not leave until over 4 hours later---just to get an oil change (after being told by service tech 1.5 to 2 hour wait). Second, approximately 1.5 weeks later, I notice a severe oil leakage, and when checked, all oil had drained from engine. I had an independent mechanic check my car, and FORD TECHS FORGOT TO TIGHTEN MY OIL FILTER. So, $40+ for an oil change from Scarsdale Ford wasted (since all oil drained out), plus another $60 to have Fords F-UP corrected!!!! Will NEVER use SCARSDALE Ford again, and I recommend you dont either!!!!

Just leased my third car with Scarsdale Ford and Ive been extremely happy each time. This time, I got a 2020 Edge and I love it! Kevin and Donna worked to get me all the perks and a great deal! Thanks Scarsdale Ford -- see you in 3 years.

Scott and Kevin always take great care of me !

The service department at Scarsdale Ford is always professional and helpful.Christopher always helps us and makes sure our car is taken care of.

Their service department is terrible. Twice Ive brought in my Focus ST to address recall issues. Both times I told them in advance exactly which recall notice had to be resolved. I showed up with my car. They said to come back in two hours. When I returned they said theyd discovered the exact thing I had brought the car in for them to fix, like this was some big surprise. So its fixed? I asked. Oh no, we have to contact Ford to get permission to fix it. Youll have to bring the car back. So basically they force you to make an appointment, giving up half your workday, just so they can look at the car for 30 seconds and then tell you to make another appointment. This has happened twice. Of course, they also tried to sell me on a bunch of other service items I dont need. Oh, and did I mention they left the car parked out in the rain with the window open? I would avoid this dealer.

My Experience in leasing my new Ford Escape through Scarsdale Ford was absolutely positive. Scott, my Sales Consultant was great to work with. Knows his stuff,& made the whole experience super easy! Dealership is top notch!Best experience leasing/buying a car I havehad in all the years!

Been a customer for over 30 years says it ALL

Louis Costanzo, the Service Advisor provided great service and very polite. He stated the service will be done in 2 hours and also did the Recall Service on the car I did not know about. The service job was done in 1 1/2 hours and called me to come and pick up the car. Excellent customer service was provided.

Always a great experience at Scarsdale Ford. Phil the Service Manager runs a fabulous shop, the bays are always clean and the technicians are so helpful. Chris the Service Advisor is such a nice, honest guy and is always a pleasure to deal with. Thanks for everything guys!!

Excellent salesperson.. easiest process ever had buying a car. A+

Scarsdale Ford was great. My wife and I are very happy with our new vehicle. We really got a competitive price. Chris Sorgi, our sales consultant, is a true gentleman, very helpful throughout the whole process. He made himself very available to us. I highly recommend Scarsdale Ford.

Good service and kind staff

My experience with Darren Pasini, and Scarsdale Ford was fantastic. I got an excellent auto, good financing and great customer service.

Wonderful service.

Scarsdale Ford was amazing and the salesman Scott made the process of buying a car painless! I highly recommend this dealership and Scott to everyone I know !

Used the Scarsdale Ford service centre website to make the appointment at least a week ahead requesting a shuttle ride from the service center to find out after dropping off my car that they do not have shuttle service! They never contacted me about the shuttle so I could make other arangments! All they had to say is We are just employees. So disappointed!

Chris was great, very professional. First replacement part didnt fit right so they wanted to order another one and make sure the repair was done right. I appreciated the extra effort/concern

Nice experience. Staff was pleasant and courteous. Clean work area

This service department is the worse and the managers are non responsive. I brought in my Truck in over a month ago. After several phone calls over two weeks which were not returned I went to the service department to have the nonresponsive service manager with a smirk said I was just going to call you. They said the truck was fixed and after two days it did not start again.Also they broke the cover and left unprotected wires.They did send a tow truck to pick up the truck.After several non returned phone callswent down to service department to get a resolution .The sales manager after several attempts could not get the head service manager on the phone.The non responsive service manager who they contacted stated that they called to pick up the truck last Saturday . The mechanic confirmed that the truck was not ready in person. Therefore the service manager once again misspoke.They charged $3,800 for this and as of this time the truck is not fixed.As of this time the head service manager has not called . They said maybe buy a new truck after charging $3,800.DO NOT USE THEM

The service at Scarsdale Ford is unsurpassed! The manager is personable, professional and always goes above and beyond to make sure I leave happy and remain a loyal customer. The service writers are always welcoming and get me in and out as quickly as possible. The technicians are the best in the field. I have never had my car serviced and had to go back because something wasn’t done or done correctly. Once you go to Scarsdale Ford you will never go anywhere else again! Many thanks to Phil, Louie, Charmaine, Chris and the countless techs that do all they can for me and my family!

Took my car on scheduled time. Friendly staff. Was able to find a place to work while waiting. Recommended.

Standard 5000 mile service and state inspection. No problems as usual. Social distancing: had to wait outside in the shade of the building with 2 others. At least it was not hot up until I left at 12:30.

I purchased my Expedition at Scarsdale Ford, and I service it there as well, I have another ford Dealership within a mile to my office, but I choose to drive 40 minutes to Scarsdale Ford, they have some amazing, super nice employees which take great care of you!Lou in customer service is an amazing guy, always calm and easy to deal with, Phil the manager goes out of his way to satisfy you, I had a minor issue with my car, and Phil made sure everything was taken care of, always followed up with me as if Im the only customer!this is my first Ford vehicle, I drove 2 other makes before, and i can tell you that Fords Customer service is second to none!I am proud to buy American and to Support an American Brand!

Scarsdale Ford is my saving grace when it comes to my car! I’ve been with them since my father purchased his 2005** Ford Escape and I adopted it once I could drive (**Side Note: Ford please bring this model/style back!!) I interact with the Scarsdale Ford Service team whenever my car needs service! Due to the professionalism and attentiveness received for many years at Scarsdale Ford, my family and I decided to stay with the service team at Ford instead of going to other auto service teams, as well as purchase another Ford Vehicle - Ford Escape 2016. The whole team under the leadership of Phil Coiro are amazing. Phil takes the definition of superb customer service to the next level. Everyone at Scarsdale Ford Service feel like a family and treat you the same. From making sure you have a cup of coffee or tea or setting you up in a cab to get wherever you may need. Charmane and Lou at the front are always helpful and the whole service team get the job done!! They all go above and beyond to make sure you and other customers feel taken care of! You should definitely head to Scarsdale Ford for whatever car needs. They are simply the best!! Five Stars!! *****

Everyone was friendly from the moment I walked in to the time I drove off in my new Ford Explorer ST. They listened to what I wanted and made sure to keep me updated along the way. Thank you Chris and Juan!

Was such an easy process.....Chris was great to work with and very knowledgeable and efficient. Met my every satisfaction. Thumbs up!

Just signed into our new lease. Always a great experience with Joe! Highly recommend!

The service was quick. The staff were great and kept me informed about what was happening and what work was being done! The service station itself was clean and comfortable.

Thanks to The big help from Chris and Juan the sales manager at scarsdale ford my wife is very happy with her new car, after shopping around for a couple of years, we had a great experience getting the car from them. They made sure that we got the car we wanted at the best deal. Thank you guys👍

Excellent service from the moment I walked in until the moment I drove away in my new 2019 Ford Fusion Hybrid. I was a little nervous about driving a hybrid, but Jennifer Chiudina patiently took the time to explain all the bells and whistles. She combines warmth, knowledge and professionalism to make my first solo leasing experience stress free and enjoyable. I highly recommend Scarsdale Ford and will be a customer for life!

Not a good experience. Was told my oil change would take an hour and a half if i waited for the vehicle. I opted to leave and be picked up. I returned 5 1/2 hours later, and my vehicle was not touched. The service advisor pulled my invoice from a pile of invoices, and told me the vehicle would be serviced as soon as possible. After another two hours i was on my way finally. Other than the oil change my fuel indicator was reset in regards to my vehicle losing fuel more rapidly. My issue is not about the quality of the work. It’s about this place and the Ford dealership in Yonkers not prioritizing my vehicle when i bring it in for a $40 oil change. I feel i am at the mercy of these places because they overbook appointments, and don’t have enough bays/technicians to service the vehicles. Especially, when your vehicle is fairly new and under warranty and you are bringing in for a routine oil change. I feel if my vehicle had not been a lease and had no warranty, and required a lot of labor hours and cost that i would have been treated differently and wouldn’t of had to literally beg for my car to be serviced. I would have even been ok with being told initially to come back at 5:00 to pick up my vehicle instead of being on a string for for 7 1/2 hoursMark

Although very busy, they got our vehicle in and serviced and were very professional and courteous.

Great dealership! Had a superb experience with Chris. He found the model we wanted at the price we wanted. Worked with many other Ford dealerships and they delivered! Highly recommend!

Really professional and caring ! I had such a horrible experience with the ford location i purchased my car at until i found this dealership ! They would never steer you wrong and are very thorough With servicing your car correctly .

We have a 2013 Ford CMax Hybrid which we purchased new. Since we moved from Brooklyn 2-1/2 years ago, we have used Scarsdale Ford for all our service needs. We have never had an issue with them. The agents who greet you (especially Charmaine) are friendly, knowledgeable and helpful. The service staff gets any job done efficiently. We definitely recommend Scarsdale Ford.

Excellent experience as this is my 20th Ford Vehicle. I will be renewing my Ford F-150 King Ranch hopefully early after Labor Day. Chris Sorgi exemplifies Ford Dedication to its customers.

My sales person Edward was amazing. He made the process of getting a car easy and hassle free.The service department is also very friendly and accommodating.

Lets just say Im taking my business elsewhere. #rude #lousycustomerservice #unfriendlyservice.

Good service - reliable and on-timeQuick call to set appointment, very friendly customer service.Programmed service of my Explorer was done faster than expected.All good. based on past experiences with other Ford dealerships in Westchester, Scarsdale is top notch in terms of Service.You can go there with trust, they know what they do and do it well.

Very poor service very unprofessional

“ Great Experience! ”Great buying experience. Just got my second vehicle from Scarsdale Ford. Great car !!! I would definitely go back for my next car. Very professional, knowledgeable people.

Very nice location with great cars and wonderful customer service. The staff in the parts and service area are wonderful and Incredibly friendly!! Its like visiting your family or friends while your car is getting fixed or worked on! Highly recommended.

Had truck over 3 weeks for a job that was supposed to take 4 days keep living to me about working on it spoke to sales manager and owner still no satisfaction I do not recommend this dealership

Great customer service! They worked hard to make sure I got exactly what I wanted. Thanks Donna!

Excellent service. Came in with a nail in my tire. Got right in and the tech, Paul, found a critical open recall and completed that while I was there.

Horrible service. We bought company vehicles, and they just can’t handle commercial business. It has literally taken over a week to change a tire... We will be buying more company vehicles over the next year or so, and I will steer clear of this place.

Great service team, went out of there way to help me and I didn’t even buy my truck from them (my mistake). Made an appointment, they confirmed 24 hours prior and the staff was full prepared when I arrived. They offered me coffee, water when I pulled in (nice touch) and thanked me for choosing Scarsdale Ford for my service. The vehicle was done when promised and during the service process I was kept informed. On pick up it was ready to go and all concerned had been repaired. Service staff reviewed my paperwork and once again thanked me.I received a follow up call 24 hours after pick up to make sure I was happy with there service and ask if my vehicle was repaired to my satisfaction.Great experience and I have been screaming it from the roof top ever since. You my friends have “EARNED” a customer for life.Thank you for all you did.

If you are looking for a no nonsense kind of deal speak with Rocco

I am sorry to say this because I know the folks at this Scarsdale Ford Dealership have done their absolute best with respect to the a/c system. Regretfully the issue is still not resolved- not only is it not resolved- its actually worse. My Truck was there for nearly a month- Evaporator Box was replaced due to a leak and when I turned on the A/C today- the air was actually warm. Not sure what else to say. Ill call someone after the holiday. Just not happy about this.

Competent and professional, waited for my oil change, separation seating, coffee, vehicle returned with plastic covers on steering wheel and seat. Highly recommended.

They took great and gentle care of my ‘03 mustang until this year. Now they see to my ‘15 Focus which I got from them pre-owned for a fabulous price. I love these guys. Lou and Charmaine are terrific funny helpful knowledgeable you name it. They both have beautiful eyes too. Totally trust this place and if I could remember the names of their fabulous service guys I would put them down too. When I can I even make cookies and bring them with me when I go for service. It’s always always always a pleasure!!!Amanda Sullivan

I absolutely LOVE Scarsdale Ford! I purchased my Car 5 years ago and go to the Service Department to Service my car.I absolutely love Charmaigne and Lou! They work at the Service Desk and are super polite, knowledgeable and professional!The Service Center is clean and they have Valet Parking attendants who are so sweet.I’ve never had an issue with any staff member and truly feel a part of the Ford Family.If you want good customer service as well as good auto service for your car - I 110% suggest Scarsdale Ford.

Scarsdale Ford was great. No high pressure tactics, which I appreciated. I went for multiple test drives of my new Escape and never heard a word of complaint. The process was easy and stress-free. I would recommend Scarsdale Ford to my family and friends without hesitation.

Called on phone 2x couldnt get straight answer on Fee.s now I know why Car gurus has a 1 star rating.When dealers play games you lose $30,000

Brought my car in for an airbag recall, the car was fine otherwise. When I came back to pick it up, they tried to tell me I needed spark plugs, rear breaks and rotors, an oil change(which I had just done if they read the sticker on the window). They say it would cost me over $1500. Brought the car straight to my family mechanic instead, said the car was still fine and that SCARSDALE FORD is full of it.

Had an appointment for 10 am, 2 and a half hours later my car was still was still parked outside and had not been taken in for service.

Great staff! Great service! Juan and Jairo will go out of their way to make it right. Thank you.

The best service and repair shop anywhere. You are always greeted by name with a genuine and friendly hello. The service on your car is top-notch and they never look to gouge you. I get updates of what to know about future needs as well. Phil is the best and I love Scarsdale Ford

Very good customer service and extremely professional. They got me a good rate on an automobile and they were able to do it for me with less than prime credit. I could have gotten more on trade in else where. But haggling with them when I got the car I wanted. I recommend them highly.

I wish I can give them a 0.Went twice there for service. First time I tought it was bad luck with customer service; however, second time it was worst. Lady at the service was really rude at us. She always claims that the system is down.I tried to complain about it, but no one answered my phone calls. Never going back.

Awful place mechanics not wearing mask they dont believe in personal space . Destroyed my gaskets and blow my motor.Meccanics are rude and know it alls.

DO NOT BRING YOUR CAR HEREBrought my car in for a recalled airbag. Without telling me they were going to go through my whole car they call me to tell me my water pump is leaking, my spark plugs need to be replaced, and my rear breaks and rotors need to be replaced. Brought my car straight to my mechanic, after they tried to charge me over 1500 for all those parts, and he told me my spark plugs were fine, my breaks and rotors were fine, and you could clearly tell they pried my water pump loose, and that it wasn’t leaking yet but they clearly damaged it. I had my car checked out the week before by the same mechanic and he said they definitely damaged the water pump.TL;DR. THESE GUYS ARE CROOKSthey will take your car in for recall, and either lie or damage your car to try and over charge you for work you do not need.