I thought my sales person Brian was very knowledgeable and helpful. He always got back to me and tried to help me with some ideas on how to get my permit with my village. Brian also reached out to the manufacturer of my product to get me additional information as well as delivery times. I definitely would go back. Nice guy and the store manager, Tim, was awesome. He was able to get in contact with the installers to get me a date and time for the delivery, and was able to expedite.

I would highly recommend this company to all my friends and family but all my patio furniture from them this Summer but my pool vacuum this summer from them automatic pull vacuum in about 7:00 or 8 years ago but my above ground 15 by 30 oval pool very very satisfied

Working with Great Escape Schaumburg was a five star experience. Our sales person, Tim Fitzgerald was excellent. He was very knowledgeable on the specifics of each tub and how they best related to our specific needs. I really appreciated the thoroughness of the approach. We were given the opportunity to wet test every tub. He gave us space to enjoy the experience, but checked in enough to make sure our questions were answered. Sales process was a breeze with a small refundable deposit. The entire process couldnt have been more painless. My wife and I walked out of the store confident that we made the right purchase with the right store. Thanks Tim and Great Escape! We cant wait to get our new hot tub!

Great products, friendly and knowledgeable staff, and good prices.

I have gone out of my way to purchase spa chemicals from Great Escape in Schaumburg. I realize these are not big ticket items, but it would be nice to get a thank you from the cashier after the purchase. If they dont care if I shop at this store, why should I bother?

Most of the staff is helpful, there are one or two employees that aren’t really friendly, I avoid them when I’m in the store.

Excellent service by John! He helped me find a part for my filter when I was worried I’d need to buy a brand new one!Also, he helped me purchase a heater for my pool. Great service all around!

Some Nice stuff. Over priced for quality Half gone. Some falling apart. Had to practically beg for help while all stood around their round table. Acted very pompous. Like didn’t need my business and I was a bother.

This show room felt a little closer to home. We had been searching outdoor patio furniture for quite some time and have been to almost every store in the area. The other Patio Furniture stores seemed to be WAY over price, but the big box stores seems to have cheaper sets, but compromised on the quality of the furniture. We were sooooooo happy to find the perfect set that was within budget and made in the USA. Garrett was a lot of help and was full of knowledge which sealed the deal for us. We didnt feel like we were being sold to, but more or less was just offering some friendly advice. Long story short, we walked in very frustrated and walked out of the store super happy! 20 year warranty on our patio furniture says a lot about the quality the GreatEscape stands behind.

We bought an 18 foot pool from John. Everything was going well. Unfortunately, we had an equipment issue. After calling John, he quickly had a solution and came out the next morning to replace the faulty equipment. I need to add that it was raining and muddy but Johnhandled the problem.I cant recommend John and Great Escape Schaumburg enough. Great customer service and the whole experience.Thank you John!!!!Ed in Streamwood

Great advice for a novice such as myself. In and out within a few minutes.

Overall a good experience. The special 0% financing came with an additional fee for a basketball hoop even though it was well over the $1000 threshold. I opted not to finance because of this. It would be nice to know what items to qualify for this before trying to purchase.

Not what a great escape should be. Perhaps the Randall Rd store is a flagship, this place is no Randall Rd store.

David Parmacek was the sales associate who took care of use. He was so helpful and really listened to what we wanted and directed use in the right direction. I was very impressed how clean and organized the store was too. Everyone seemed friendly and helpful. David is the store manager and he is doing a great job. I will definitely recommend this store to my family and friends.

Well first I call to get filter to hot tub talk to a nice fellow who look up old order to see if they had some said yes come on in when in and the gentleman at the counter could not have been so short with me like I was bothering him said I should go back home and get number off filter because it was so old so I did and got it delivered in two days from on-line thanks. Gave my rating they got back to me and asked if I could call store and talk to manager I did thay said he was busy will call me back still waiting

I ordered a spa on July 1st with an estimated delivery date for the 1st week of September. I was told several weeks ago that my spa was in the warehouse ready to be delivered. I have called the Great Escape once a week trying to receive an update on my delivery. Each time I have been called, I was told that I will receive a call back from the person who sold me the spa and the warehouse for delivery. I have yet to receive that phone call. We ere entering the winter months and I would like the ability to fill the spa and make sure there are no issues before it freezes. I typically don’t go this route to get answers but I feel I am forced to do so.

I have been going to The Great Escape in Schaumburg for 19 years, and have been very happy with the professional service and how they also stand behind the products that they sell. They also have outside workers that they hook you up with to get things done. Today I needed my new heater installed and his name was Jody, he is awesome and did a GREAT JOB. Please ask for Jodys phone number at the Great Escape to do work on your pool.

Place was clean and liked the fact that they didnt bother us while we were sampling chairs, but it would have been nice for a sales guy to properly greet us upon arriving.

Highly recommend The Great Escape in Schaumburg! Great customer service in person and online. They helped us out in getting our pool this year and the communication throughout the whole process was amazing. Any other pool related items or outdoor items I may need in the future will always be purchased through The Great Escape.

Tim was very helpful and would recommend him to friends and family

I would like to thank Andy Peilet for being extremely helpful throughout my process of ordering a pool! I couldn’t have asked for a more knowledgeable and helpful person it was fun talking with him and he made everything easy!!!Great team member you have in Andy!!Thank you!!

Ive been to a few of these places but this is by far rhe best customer service group of them all..

I have been to this store probably 10 times and I have yet to be greeted or asked if I needed any help!!! Salesmen couldn’t be any ruder. If you do ask for help or ask a question they are short in their response or make you feel dumb for asking it! After their continued rudeness today, I left and ordered what I was looking for on Amazon.

I am new to the area and moved into a house with a pool and a spa that were both bought from Great Escape. The store staff took their time and walked me through how to use the tub and how to test the water. We were very unsure about the pool and the spa when we moved in, but Great Escape has made it very easy for us to understand how to care for them. We feel welcomed every time we stop. Love this place. Thanks guys!

We were there to purchase chlorine tabs and an opening kit and John was helpful as he always is!!!

The customer service was great and selection was fabulous!

We are currently in the process of finding the right pool, and Aaron has been incredible. He has shown us so many options and he is very knowledgeable. Fingers crossed installation goes well, but outstanding sales service!

Looking for a octagon resin picnic table. They did not have. Enjoyed walking around for ideas.

Theyre very good and knowledgeable and they always pull through the staff is always friendly going there for years

I just called in to get pricing on certain items that were in the store Brian picked up the phone he was super knowledgeable in the items that I was asking about gave me all the knowledge that I needed and amazing price is definitely definitely amazing prices compared to the other pool stores. Give this man a raise or his own store to run he definitely knows what he’s doing these last sentences are for management to read I’m going to be coming in shortly to purchase what I need before I head out to my customer in Schaumburg thank you so much Brian I appreciate all your help

Love the store 5 min from the houseOnly reason they didn’t get 5 stars from me is they always make me feel dumb whenever I have a question if they could work on the customer experience that would be great

Very knowledgeable and helpful staff explained ally questions in full definitely recommend

Have a great selection of pool supplies and products. Priced very well compared to other pool supply stores. Excellent customer service.

Thrilled! From the second we walked into the store, John went over everything we didnt even know to ask about a Hot Tub. He spent so much time with us, even after we made it clear were just looking..may not even buy. Well, we ended up buying and we are beyond happy with not only John and the staff at the Great Escape, but Samantha in Spa Scheduling and everyone who came to haul away our old tub and put in our new tub, they were amazing! GREAT EXPERIENCE all around. Well be back again when were ready to purchase out patio set! Thank you Team!!!

Older gentleman was so rude and not helpful at all! Seemed more as if we were bothering him by asking a question. Terrible customer service. Sent us to pick up heavy gallons of chlorine to bring to the counter. Once at the counter the cashier informed us that we didn’t have to bring them to the counter. We could have paid for them and someone could have taken them to our vehicle. Would’ve been good to know...

Very knowledgeable and helpful. Answered all my questions on pool treatment and care

I am a black woman middle age. People at the desk saw me walk in, the store was empty yet no one offered to assist me. So I walked around the store but didnt see what I wanted. I then went to the counter to ask for some assistance. Now after asking I did receive and the woman the gentleman ask to assist was quite nice and helpful

They have always given great advice on how to service my hot tub and swimming pool (they came with our new house and we werent prepared) - everything from the filters needed, the chemicals and how often to use them, how to care for the hot tub/pool (with handouts even after they walked me through the process) and how to open and close them for the season. When I had an algae bloom in the pool they tested the water for free and told me I had high phosphorous and recommended the chemicals to treat and prevent the bloom. If I didnt have time to walk around the store, I could call ahead of time and have it ready for me to pick it up at the front. Very nice, poliet, and informative.

I bought a pool from Dan at the great escape in the spring, well it has been nothing but a head ache.The delivery guy dropped and kicked boxes, I took video of it.The ladder was missing the parts that keep it from floating up, after going to the store and Dan looking in other boxes said they are all missing this and he would order this and get back to us.Well now it is fall, my motor is making a winning noise, still no part for the ladder, and went in to get the winter cover that was told was part of the package I bought, and Dan who was eating chips, said no you have to buy that,I think this store needs to have a better more caring person running it, I left there and will never step foot in there again, I will go on the inter net and pay more .

Amazing, walked around the store for 20 minutes looking at lawn furniture without ever being greeted or asked if I needed help. 3 sales people sat around talking to each other and playing on the computer while ignoring me, the only customer in the store. I was very interested in buying some furniture, but not if they are too busy screwing off to do their jobs. No thanks!

Just had a $1400 gas fire pit delivered. Invoices states Delivery w/installation and Designer Patio Installation IncludedTotally misled by Great Escape. There is no installation; just put the shell together and left. I understand that for liability purposes a delivery man cannot hook up a propane tank However, advise the customer prior to the purchase. Totally misleading . Ive purchased from Great Escape before; never had an issue. Now, Ill be shopping on Amazon.

Great patio furniture and excellent customer service!

It has what i need in a binned

Mindys husband Jeff writing this: Ive bought my replacement filter, pump, skimmer components, etc., all from the Great Escape over the last several years. Every year theres something else little needed. Its nice knowing theyll have everything I could possibly need, and the prices are surprisingly reasonable, considering its pool stuff. I once went to Leslies in a pinch, before they closed, because they were closer. It was a little thing, but was $18 (later found out it was $4 at Great Escape.)Im heading in with a terribly cloudy water sample a week past pool opening when they open today. Hoping they can advise what to do (or whether to give up, drain and refill 16,000+ gallons - ugh.) Will report back later, if I remember to. :D

Love the price for the horses I needed to replace.

Very happy with the excellent customer service and bed I received here. I’ll definitely be shopping there again!!!

I was in a few weeks ago and a sales guy quoted me $2400 for an outdoor sectional. When I called a few weeks later, he said he messed up and that the price was $2800. Finally I went in yesterday, and a new sales associate told me I dont know what that guy was talking about and quoted me $500 higher still! Is it bait and switch? Laziness? Either way it certainly didnt seem like they cared about the error, doesnt feel right considering how much money I was prepared to spend.

Good prices on pool and spa supplies and equipment. They (almost) always have what I need.

Very knowledgeable. Little pricey. But worth it

John N was our salesman and was exception helpful.Actually everyone in store was very efficient and people friendly.

Update: I recently visited a few times and have to change my review from 1 star to 4. Im not sure what happened but the staff is a lot more helpful and greeted me every time. Maybe some bad seeds were remove .Keep up the great workRecently moved to the area and was in need of suggestions on what to purchase. My wife was completely furious that no one offered to help and everyone was hanging out at the main desk. I was only approached regarding a hot tub purchase but was not provided help at all after mentioning i was new to pools and needed advice. the worker immediately uninterested to help or have any drive for a customer to purchase products from the store. Seems that everyone checked out from this place. The lack of enthusiasm or customer service is unreal. The only benefit is some prices. In regard to being greeted upon entry that did not happen at all. Why would any store ignore the fact that 1. im new to pools and need advice. 2. your have a clear sale to make as your recommend products. 3. greeting is completely worthless if you dont follow up with a did you need help with anything.Id rather drive to american sale and spend the time and gas for real help.

Walked in walked entire parameter of store clearly looking at pools and hot tubs. No Hi, No can I help you...Nothing! men workers just chatting among themselves.. So I left..I guess ill spend my $$$$ at another pool location.

Like sauna box and 18 feet square pool and good customer services

Terrible customer service!! Employees have extremely bad attitude towards customers and each other! I provided this store with my phone number on three separate occasions, to receive more information about a couple of their products. One would think, I would get a call back however I never did. I will NEVER step foot in this store again!

Bought a saber grill from mike,, he talked me into the stainless steel version for a few bucks more..glad i listened to him,,,the grill is beautiful,,the service was impeccable and mike answered every question i had..i would recommend seeing mike ..he is very knowledgeable about all their products

Good service- carry help to your vehicle. Little pricy on patio furniture but good selection.

Im discouraged. We decided to splurge and buy high end (to us) patio furniture because we wanted it to be sturdy, last forever, and really love it. We picked a set that had a 7 year guarantee. Weve had it for 2 summers and it has never been exposed to the elements (we have a covered patio). In May, I was sitting on a chair and the slat in the bottom broke off. I am 51 and 120 pounds. We contacted the Great Escape. I wont go through every bit of this but weve had countless phone calls with no follow-up. The staff is relatively polite with each encounter but then nothing happens! It is nearing the end of August and our chair is still not fixed. Chicago weather is finally beautiful, our patio is like an oasis, and one person in our immediate family has not had a chair ALL SUMMER!This purchase is seriously the worst $1200 that I have ever spent, any $35 chair would have lasted longer. I checked the return policy because at this point, I wish I could get rid of the entire set and start over.Their return policy is un-used in original packaging within 30 daysI guess I am spoiled by the Costco return policy but I would NEVER shop the Great Escape again. I prefer companies that guarantee and follow through. I dont see a long a fruitful life for this company. I give it 3 more years, tops. People want, expect, deserve, and can get a much better experience elsewhere.

Always able to help me with my hot tub questions

TL:DR2 wks turns into 4.5 month replacement part fiasco. No updates. Inane shipping restriction. Never again.We needed to replace slings on chairs we purchased from Great Escape several years ago, so I went back to the location we bought from.Apparenly only 1 person there can assist with patio furniture. Between trying to find the person who could help me, waiting for her to be available, then waiting again while she attempted to land a sale, it took more than an hour to submit the order for 4 new slings. No problem. Get them in 2 weeks.Apparently the store I went to cant actually complete that kind of order, so it got routed to Downers Grove. Who, after 2 weeks, told me it would be at least 4 more weeks.8 weeks later its not clear where the order is or when I will get the slings. Ive been told theres only one person who can tell me and she does not work on Thursdays.And when (if) the slings do show up, I have to drive an hour each way back to the Schaumburg store because they are not allowed to send the slings to my house. Even though I did have to pay a shipping fee to have them sent to the Downers Grover store who then will forward them to the Schaumburg store holding area.After 4.5 months the slings arrived at one store, got sent to a different store, and I had to drive an hour to pick them up. Contrary to they posted here, the slings were not dropped off at my house.

Not bad, however they are quite expensive.Was looking for a patio rocker/glider.. no luck.

I have shopped there for years bought several different items including a pool and spa and have always gone back to buy my chemicals and to get advice on water chemistry issues. I have read the other reviews on this and i dont understand what happened to them ???? Staff is very friendly and will help you with all your needs

This is a nice store went for pool sand staff are friendly

Super overpriced but really nice stuff. could be a little more proactive on the service

Went there for dart tips & flights, ended up getting darts, tips, but they didnt have flights which is ok cuz we didnt expect them to have them

Always friendly staff

I usually shop at the Algonquin Great Escape, but was going to go to Schaumburg at lunch to get some things for the pool. I called in advance to make sure they had what I needed and they we just rude. Short answers, very curt and abrubt. Will not be going there!

Staff always friendly and know what they are talking about.

I went to have my pool water tested told the young lady I dont use chlorine. She asked me chlorine questions told her again those questions dont apply to me. She tells me well I cant tell you whats wrong cuz I only know about chlorine. WHAT??I use aqua silk and she tells me what is that. Two guys that were behind the counter walked away. Then she tells me give her s few minutes to find someone who does. I walked out.Second encounter needed a pool filter. Took my purchases to the counter two guys behind counter. One guy looks at me, I look back be just stands there. I said I am ready to check out he just stands there.If I didnt need this filter I wood have walked out again. SCHAUMBURG is a horrible store on Irving park road. Wish Leslies never closed. Ppl were young but they knew their pool info.

Good people, good prices. Large variety of products.

A dump.

Awesome place

Wish they had better water testing

Very helpful sales people and friendly

Out door furnishings and pool supplies!!!

Limited variety, very expensive

Have everything you need for you pool!

In and out for.pool chemicals

Nice. Pricey.

Cool stuff

Window shopping