Nick U. was the one that sold me my beautiful truck and I’m so happy!!! The experience was comfortable. I had no stress at all he answered every single question I had and even showed me where the oil pan was. I am a Nissan truck owner now, thanks to Nick.

Due to the pandemic, my car sat in my garage for over a year. The Pinnacle Nissan Service team made the needed repairs so my vehicle could pass the AZ emissions tests. My registration had expired back in Aug 2020 so I needed to get a 3-day temp registration, which the team also helped me print while the repairs were being worked. Great folks to work with and very friendly, professional.

What an exceptional experience having my Certified PreOwned Nissan! Billy Ferrari & Blake ensured everything was taken care of during the time of the repair & available for any questions/concerns I had, which was a HUGE relief! It’s nice to be treated like family… THANK YOU Pinnacle Nissan 🥳

Joey was excellent to work with! Very pleased with him. Whoever washed the car left it with marks and scratches down the drivers side that I will have to buff out. Otherwise, I would have given 5 stars.

Wow! Is all I can say! Billie F was amazing and so was his staff. From the moment I walked in the door to drop off my car to when I picked it up the service was top notch. Billie made me feel comfortable and confident that he was going to take car off me. Everyone had a can do attitude with let me see what I can do, I’ll check it to this for you, never a no. The team was communicative and kept me updated with my car and took a point to get to know me. The day I picked up my car, Billie ensured me he would take care of me and my car the next time I came in and I will definitely come back for service. This team is incredible!

We purchased our 2018 Rogue at Pinnacle Nissan. Every service that weve had on our Rogue has been great. All the service personnel have always served us very well. They have a great team that is customer oriented and care for the service of our vehicle. Kuddos to all the service team at Pinnacle.

Drop my car off for routine maintenance. And I waited. They had me in-and-out really fast. The staff was super friendly, and the waiting area if waiting area had many nice amenities. Including free drinks snacks and access to power ports 4 phones or laptops. Overall a great experience

I was undecided and looking for a Nissan in the mid $20,000 range. I met car salesman Joshua Reser who was very nice and patient while I drove several cars. I definitely plan to come back in the future.

I Had a fantastic experience taking my Armada in for a check and regular maintenance. It was my first time at Pinnacle Nissan and I was impressed with their competence and customer service. Blake noticed and replaced whatever was needed. He was straight forward and great at keeping me updated. There were no surprise charges. After having 16 years of infinity (with automatic loaner cars, and the little extra little cuties) I have been pleasantly impressed with Pinnacle Nissan and the quality customer service Blake provided. I would definitely recommend it to friends and family.

Jack was an excellent salesman! He was affable and showed excellent listening skills, being very attentive to our needs. Jack was very patient with us working through our budget and numbers. He didnt pressure us when we needed to go home and discuss with my husband. His positive attitude, ability to answer our questions about the car and work with us in such a warm and friendly way made this a wonderful experience for us! We would gladly and wholeheartedly recommend Jack and Nissan to others!

I want to call out the excellent work of two individuals---Dillon Bertram and Matt Duffy. They both were knowledgeable, personable, and very professional.

They did an amazing job!!! Very informative, fairly priced, and knowledgeable. We had just moved here and the AC on my SUV wasn’t working along with a few other tune ups. They were able to get it fixed and helped with a rental car while they worked on it. I will definitely be going to them for everything from an oil change to a major repair (but hopefully I won’t need to!!)

Michael helped find the perfect car for me! He kept my wants, needs, and budget in mind and delivered a great vehicle at a great price. Michael was friendly, professional, and informative. I highly recommend him and will definitely work with him again on my next vehicle purchase. Ethan and Cameron were also great, and Xavier in finance was awesome! Thanks Pinnacle Nissan for a fantastic experience all around!

When we made an appointment to see a vehicle that we liked, the dealer didnt notify us there is another customer who already made an offer.While the young guy at the dealership entertained us with small talk for more than our pretending the paperwork was already in process, his manager sold a vehicle meantime to the competitor buyer for higher price.I wish I knew that I was in auction situation before bidding for that car. So, definitely I would opt out by not visiting that businessWhat a shame for such poor business with their customers!Also 9.99% APR financing for a customer with credit score over 800 seems to be a little too much

Pinnacle Nissan is the place to buy your car! I cannot recommend them enough. Addison was my first contact and she made sure that my needs were addressed immediately. I also worked with Josh who listened carefully to what I was looking for and exceeded my expectations. He made sure that the entire experience from beginning to end was handled professionally. Thank you to the entire team :)

My experience at Pinnacle Nissan was outstanding!! From Reggie sending me a video text the morning after I was searching through their website, all through the sales process with cowboy! Even the most often painful financial part was a breeze with Xavier!! Thank you for the wonderful treatment! And thanks for the great truck!

I’m not really happy with the truck it’ll a few things I do not like about it and this will be my last Nissan product that I will ever buy. The radio sounds like it came out of Walmart Bargain department. When somebody spends $40,000 for a truck could you get a decent stereo system. and at the price of $40,000 you should get runningboards for the truckWhen you open the hood could you wiggle the front of the hood up and down the hinges look like they’re ready to break off of the truck. The steering is extremely stiff with a very hard ride. I’ve been by Nissans and Datsun’s all the way back starting from 1972.At this point I’m done with Nissans Nissan does not push their dealerships to respect their customers or customer says they do not want something extra added to the documentation that’s the way it should stay. As far as the Nissan truck I’ve been building the 2005 all the way to 2021 they left a Nissan truck buyers under the bus waiting so long for a new model. Then you get depressed after you get the new one.I’m going to ride to Rip Off Report about the new Nissan truck on ripoffreport.com. Personally I feel I’ve been ripped off $40,000 and bought a truck that’s substandard compared to what it should be. I will probably put it on that website and it will never be taken down.

The initial experience getting the price of the vehicle to the amount we agreed on was almost to the point. But the when we went into the finance office, our experience went down hill. When we first signed the paperwork, we were told our interest rate would be 4.09% with a bank that would accept my wife being the primary buyer because she didnt have a drivers license. My wife had the better FICO score than I did and I would be the co-buyer. So, we figured no problem lets do it and we signed. We were told the name of the bank and I added their information to our auto insurance policy. A few days later I received a text from a different finance person than the first guy we signed with to come in and resign again because they were able to get a final approval. What he did not tell me before we came in, our interest rate went up more than 2 percent! Plus I had saw that we were sold a warranty service contract for 3200.00 dollars without it being disclosed! So we had them remove it. After we arrived at the dealership, we had a couple of people ask us if we needed help and asked for the finance person who had asked us to come in. Myself, my wife and 7yr old child had waited for 2 hours before we could sign the paperwork! The finance guy did not seem to be bothered that the rate changed than what was promised causing our payment to be increased. Even though the service contract was removed, this caused us to have an overall sour experience. This was my wifes first new vehicle purchase experience. I wanted it to be a beautiful experience for her. But we now have our Nissan Titan truck and love it. We just didnt get the treatment that we expected.

Everyone I talked with was fantastic. Mike did a great job, and was very knowledgeable about all of the features. Not a high pressure environment, and they gave me a great deal on my new car, my trade-in, and my interest rate. I’m very happy, thanks guys!

Pinnacle Nissan is the place to buy your car! My last three purchases for the family have been from Ricardo Luque and team, going on my fourth purchase within the next few months. Very easy to deal with, they know my needs and budget. Its always a positive experience and leave the lot satisfied with my new car. Keep it up, see you soon!

I liked the customer serviceReggie helped us. He listened was not pushy and when we are ready we will buy from him in the future. Thank you Reggie

I recently bought a car from Clay and he was incredible. He was very patient in explaining financing options and let us drive several cars. I can’t say enough about the team at Pinnacle including Ethan who went out of his way to print out crosswords and math problems for my youngest to keep her busy. (He went so far as to do so the math problems with her LOL) It’s the first time I’ve bought a car where I didn’t feel pressured and felt like I made a truly informed decision. Sam, in finance was very patient with my daughter in explaining how credit works and gave her great tips for helping her to build credit. He went above and beyond! Highly recommend the team at Pinnacle!

Test drive a new 2021 Nissan Pro 4x! Really nice truck lots of updated features and upgrades. The sales staff were really helpful and knowledgeable! My sales associate Cade was wonderful!

Absolutely disgusted with this dealership. Bought a vehicle from them last year which was a terrible experience. They only gave me one key for the car- told me I can pay $400+ if I wanted an additional key, let me leave and drive 2 hours home without giving me the floor mats for the car, and than it took 3 weeks and multiple phone calls to get them to mail them to me, held my money for an overpayment on my trade in payoff for weeks until I called multiple people and departments to get it back (over $1200). They also sold me Zaktek protection which they insisted covered my tint (also a lie) that I just found out yesterday actually is not covered under that. Was about to drive down tomorrow two hours to get work done to my car by their service department. When calling to confirm the appointment that had been set up for 2+ weeks and discussed everything that needed to be done they let me know they had no one there to work on my tint that is bubbling due to their poor prep and installation job and that the recall that is on my car they also will not do. Told me to take off work and drive down a day during the week if I wanted to get it fixed. They also will not reimburse me for the Zaktek protection that I purchased even though their salesman and slimy sales Director Ricardo lied to me and told me it would protect the tint. Take my word for it save your money and go elsewhere this place is an absolute joke. Disgusted with Nissan at this point and this entire buying and service experience. This one star review is beyond generous, if it had the option I’d be giving them negative stars at this point

Anthony listened to my issues and worked with me to find out what the problem was. The repair was done quickly and reasonably priced. He got me a rental car for the day my car was being repaired and it was a new, clean car that made me re-consider it as an option for my next purchase. Anthony was personable, professional and helpful the entire way through the process! Thank You!

Billy Ferrari took care of me. I wanted way more done to my Nissan nv 200 than was necessary for a 5k service. Billy sold me the right package that was half the cost of the one I initially thought I needed. In and out. Great service.

I came into the dealership with the promise of no hassle sales tactics. Three weeks later, I cant get my down payment back after changing my mind about a vehicle and everytime I call they send me to someones voicemail. They continue to dodge my calls and give me the run-around. Dont buy from this dealership! Youve been warned.

BEWARE OF PINNACLE NISSAN. We just had the WORST dealership experience of my life. I wish I could give them zero stars. Listen to this story...We went to purchase a truck yesterday 9/30. It was getting later in the afternoon, the paperwork was taking forever, and we had to pick our kids up. We put a downpayment and were to come back today to finish signing the paperwork and take the truck home. The truck had a lockable back cover on the bed last night when we put money down. When we came back the next day it was gone. Let it be known the truck was pictured AND advertised as coming with it. When we inquired its whereabouts we were told the previous owner wanted the cover and came back and removed it (does this sound fishy to anyone?)Okay - fine, we were still willing to buy the truck if they put a new one on. The salesman went to get the manager to explain the situation. The manager Ricardo, sat down, told us the truck actually did NOT come with the bedcover. We told him that we did want not the truck if it did not come with it AS ADVERTISED AND SHOWN TO US THE NIGHT BEFORE.He verbatim said, okay perfect. No problem and proceeded to get up and walk away.I will never ever set foot in that place again. I am also contacting corporate to tell them this story.

Nick was our Sales Rep and could not have been more responsive, more honest, more attentive, more timely in responding to our questions! He’s the best I’ve had in a very long time. He works for his customer and the sale! No BS, he says it like it is and the deal is the deal! See Nick at Pinnacle

Excellent service. Tim was exceptional.

I couldnt have asked for a better car purchase experience! On the morning of my test drive appointment, I received a personalized video from Dillon introducing himself and showing off my new Nissan Altima and all of the features. When I arrived at my evening appointment with my two kids in tow,Addy (my saleswoman) helped me wrangle them into the car; they tagged along with me so I could ensure the car seat would fit and there was ample legroom for my oldest. Addy did an excellent job showing me all of the various features of the vehicle during the test drive. There was absolutely NO PRESSURE. Working with the entire team was great, I was in and out in less than 4 hours. I hope I dont have to purchase another vehicle any time soon, but should I need to...Pinnacle Nissan will be my first stop.

Clay Black was a great salesperson- very knowledgeable about the cars and explaining their features, was patient with me on my decision process, and didn’t put pressure on me to buy.

I found the car I wanted a Nissan Rogue with all the bells and whistles. Samantha made sure that everything went smoothly. Noel in the service department has been helping me for 10 years and is awesome!

I needed to get an oil change and this location was the only one that was available at the time. I arrived and they got to me quickly. As my Rogue was in for service I walked the lot to just look at cars. Two associates came out and they wanted to sell me a car. However, my credit and such are not good due to me losing a high paying gig in 2020. They didnt try to turn their noses up and understood what was going on. So, we just chatted more and if and when I am ready to get another Nissan I will really consider going to Pinnacle Nissan. Once I got my Rogue back I noticed it was even vacuumed. I have not had that in many dealerships in years. Great job. I was pleasantly surprised. Kudos!

Gabriel made my service experience as easy as possible. He was super professional and asked me if I had any questions at all in regards to my car. He was super friendly and extremely helpful. When i come back to get service on my car, I’d definitely ask for him.

Very worst experience, probably the worst people i have ever seen. Beware of the cheaters, who make you to buy car for a certain price and also on the backend they would loot money from your DMV credit/title refunds. Showing my interest to buy a car is my biggest problem, they formed a team and made every move to convince me and hiked my price and finally we agreed to a deal. In last minute before signing a contract, they included a protection plan which i dont have any idea and got some signs which is indirectly says they would loot any money as credit they want in order to balance the deal. So beware, they will agreed to a deal but they do some background work to bring some more money which will not be part of your contract. Finally they gave only one key for my car, i was told they will handover both the keys. but that is also a lie. Once they sell a car, you will not get any respect if you walk in again for some clarifications. There is a person who takes care of the finance, he is the one who pollutes everyone and cheated me. He tried to sell a 3k bumper to bumper warranty, since i didnt agree he used his skills to hike the APR and added hidden charges. This incident happened in Pinnacle Nissan on September 2021

I seldom write reviews, but this experience was a doozy. Someone should reach out to the owners of Pinnacle and bring them into the 21st century, because this experience was inline with all of the bad stories you hear about car dealerships. To cut to the chase, went to buy a truck yesterday…not a soul in the place, but it still took over 4 hours(and we came in set to buy). As the clock was ticking, I had to leave for a family event, put a down payment down, and came back today. When I went to do a test drive(CPO car getting cleaned night before) a fairly significant piece of the car was missing…the truck bed cover. This was an item I had pointed out earlier to the salesperson as something I liked vs other trucks and it helped solidify my decision. Here is where the fun begins…Everyone is someone else’s manager…one after another they come(here is some advice, slim down a management layer)….finally, Ricardo, the supposed boss of bosses came in and said, that item was not part of the sale, and I understand you are going to walk. I said yes, he said fine, perfect. This is now another 2 hours into the next day. Then another 30min to get my down payment back. Slime to the extreme. I understand that the chip supply chain has these dealerships enjoying their day in the sun, but when that is corrected, back down the extinction path they go….utterly terrible experience.

Jack was wonderful to work with. He was knowledgeable, a great communicator and knows how to follow through with a sale. Jack made buying a new Nissan a pleasant experience.

Avoid if you can.This was my first car purchase and the experience was less than pleasant. When I negotiated with Carlos and Michael on the phone to get the price I wanted, he never told me they were taking away features included in the original deal to lower the price. When we were at the table signing papers, Michael didnt apologize for not sharing this important pricing information and claimed they wouldve mentioned the removed features had we negotiated prices in person.They also tried to push me into higher interest rates despite my good credit (took some work, but I got it to the appropriate number) and Blake spent way to much time trying to sell extended warranties despite my many rejections.Honestly, if you can avoid dealerships right now, do it. These guys at Nissan Pinnacle live up to the slimy dealership stereotype. If they had been upfront about the pricing from the beginning and offered a fair rate my review wouldve been different. It also wouldve been nice to know from the beginning that CPO cars dont include a spare key. Found that out too late.

Just purchased a certified pre-owned vehicle here with Dillon. From the moment I indicated interest to when I signed the papers, Dillon and Pinnacle Nissan provided an extremely smooth experience for my family. I found that they have a great selection of vehicles with competitive pricing in comparison to the other dealers I was researching. Thanks for the experience and the vehicle!

I am extremely satisfied and happy with my purchase of a hellcat here at Pinnacle Nissan. Samantha and Ricardo went above and beyond my expectations and really took care of me they were reasonable on negotiating the price and Ricardo gave me top dollar for my trade-in that no other dealer was willing to match, heck I even went on and purchased a 2021 Escalade for my wife because of how amazing they took care of me I traded in three of my vehicles in total and I know it’s a decision I will never regret, anyone shopping around for high end vehicle or a simple ride I highly recommend reaching out to Ricardo or Samantha . Thank you guys for taking good care of us!

I was using ABC Nissan but needed to find something closer to work. I was getting a little discouraged by the former service department not letting me know when a problem was on the horizon. I met Blake and he kept us informed of recall and extended warranty issue that we knew nothing about. We are very happy and would highly recommend Pinnacle Nissan. We found our home when it comes to my car repair.

I knew what truck I wanted and was able to get a good deal. The staff was friendly and courteous. A side note, they didn’t run my credit score multiple times like some places. I’m very happy with my new frontier midnight edition.

I arrive, and go to check in with my car, my assigned service advisor asks what I’m here for (which is funny as I scheduled an appointment, which I tell him repeatedly before listing off the services I selected). We get all checked in and he proceeds to tell me my car will be ready between 2-4pm (at 8am in the morning) and asks if I will be waiting or I would like a lyft, I ask if there are any rentals available as this is a long time andI have a lot to do on the weekends since I work 8-5 M-F and am informed there are none. I settle for the lyft and inform him that my car had a recall if it could please be checked out while it was in. while waiting I notice there are indeed a good 6 cars just sitting in the rental spots in the parking lot. I go inside and ask the receptionist of the waiting area if they are available and she states they are with service advisor approval. As we are talking about it my Lyft driver arrives and I’m pressed for time so I cannot walk back over to complain to the service advisor. Overall a very bad experience and it isn’t the first one like this to happen at this dealership. I’m just hoping they checked the recall as I had no confirmation if they did or not and the next day got a letter about said recall

Our experience with staff here at this location was horrible. All we wanted to do was go in with our pre approved financing with our bank, get to the out the door price that stayed within our budget, add on no other cost, but since you all want to play games and mentally assault us so we give you more money than we can.You all are crooked and how can you all go home at night saying you help families?We work hard to care for our families, stay true to our integrity and we expect the same from those we do business with. Shame on you!!!

Bought a new Versa for our teenage twins. (We may need to buy another.) Great customer service. Very professional. Ask for Cade Canderski. Will definitely return.

If you are in a market for a new or used car or SUV, check out Pinnacle Nissan and Infinity. They will make a deal that you can’t refuse. The staff is professional and knowledgeable. Just ask for Jeff Schaefer, he’s new but has a lot of energy and a good deal maker.

My service advisor, Blake Stebbins, did a fantastic job for me on my recent visit. Things were so easy and quick, I highly recommend Blake and the team at Pinnacle Nissan!

Made an appointment for last minute service before going on a road trip. Anthony and Alphonso did an amazing job getting the car in to be serviced so we could be on our way as quickly as possible. I would definitely recommend this Nissan service department. I’ve dealt with other dealerships in the past and this was by far the best experience I’ve had.

Worked with Frenchy & Jack Shaffer. Both guys were great. Helped me get the 2021 Murano, with 0% APR, and a great price for my 2014 Camry trade. Best car-buying experience in more than 50 years!

Shady sold car before i drove 40 mins to get there and didnt call to tell me tried to push a brand new vehicle on me disloyalty.

Positive - Blake, my service consultant was a great communicator and easy to work with.Negative - I bought my car 7k miles ago as a certified pre-owned. Theres less than 45k miles on it. Since I bought the car heres all the issues Ive had.One month into owning the car and first time using the windshield wipers. They dont work. Windshield wiper motor was out.About a week after that, I go to load something into my backseat (I live alone so no one goes into the backseat). Automatic door locks do not work in rear passenger seat. Pretty sure this was my first time using that door.A month later, several lights come on. Learn the mass air exchange sensor has gone out.Most recent, my front drivers side door locks work intermittently AND the AC does not blow (blower goes out).Ive had more work done to this car in 7 months than my two previous cars combined (I drove both about 200k miles) - also purchased both of those car used.Im frustrated and find it hard to believe anything was checked prior to buying this car except slapping the CPO sticker on it.I dont recommend purchasing a vehicle from Pinnacle Nissan. For the first time Im seriously considering trading in a vehicle that I havent driven for 8-10 years.

I saw an ad selling a pre-owned Maxima (black) on their website. I contacted them and the gave me a ridefrom Gilbert, AZ to pinnacle Nissan dealer. The salesman showed me a burgundy Maxima with smelly cigarette inside the car instead. The showed me another Altima model. I kept telling them I an here to see for that black Maxima for sale on the website. And I showed them my pre-approved loan and $3000 cash which I intended for a deposit - just to show them that I was a serious buyer. It turned out they didnt have the car I want and yet refuse to let me leave the office without buying a car from them or they refuse to give me a ride back home. The worst service Ive ever encountered, especially the A. H. manager at this dealer. Cost em $40 Uber to take me back home. I contacted Nissan head quarter compliance dept the next day.

Hi, I Just Bought A Used 2010 Nissan Frontier And Never Been Happier, Every Person I Met Or Deal With Very Friendly Courteous Helpful,A Great Experience And They Gave Me A Great Deal,Thank You Jim Hubick

Hands down the best customer service I’ve every had! Mr. Black was my salesman and he went above and beyond I couldn’t be happier! Also Erica in finance worked some magic and got my interest rate lower to a number I didn’t think I could get! Thank you so much!

Pleasent experience with salesmen for a new purchase. However the finance department pulled some bait and switch nonsense on an extended warranty. So it ruined the experience for me. I changed from 1 star to 2 because I like the vehicle.

Pinnacle Nissan was by far the easiest dealership to work with. The staff were open and honest. They walked me through every detail of my car buying experience. Their customer videos about the potential car I was planning to purchase made me feel as though I was at the dealership and not at home. I highly recommend doing business with them.

Wonderful experience with Dillon Batram. Dillon answered all my questions and made me feel comfortable during the purchasing process.

Clay Black is a fantastic salesperson. Honest, respectful, and patient. Thanks Clay for a superior buying experience at Pinnacle Nissan.Purchased another vehicle from Clay. Another fantastic experience (Matt and Ethan are phenomenal as well). Thanks again!

It was awesome! Gabriel did an excellent job at getting both my wife’s and I’s cars fixed up for our big trip to Michigan.

I went to these guys to have something fixed under an extended warranty. When I found out that it was not covered I thought the bill was gonna be ridiculous since I was at the dealer. But no. The prices were a little higher than other places I was talking to, but not worth taking it anywhere else.

Billy Ferreri was great from start to finish. Got my part, scheduled my install, called to confirm an additional part, and had my car ready within his estimated time frame. Friendly and professional.

Had a great experience thanks to Anthony. He made sure to work around my schedule, was incredibly professional, and made the experience so easy and quick. My car was in and out of the shop with in a few days and works perfectly now.

Very pleasant and polite gentleman helped me. Nothing more was added to the bill than what I was quoted when I came in. Quick service. This is the first time that I brought my car to this dealership when they didnt keep telling me that I needed more done at more expense.When I bought this car, under three years ago, I felt very strongly that they did a bait and switch on me. They wrote down my monthly payment and it wasnt there when I 2as ready to leave. The loan person said he needed it to prepare the loan documents. When I was signing the final papers, days later. The loan person insisted that he had never quoted the amount he had written. It was also very difficult to reach him to make an appointment for the final signing.. I believe that Pinnacle Nissan took advantage.of me because Im a senior. I like.my car and will get another Nissan but not from this dealershipBuyer beware!

Brenton and Nick made the car buying experience short and fun! I didn’t feel pressured into buying, it just felt like talking with two friends. I love my new Boulder Grey Nissan Kicks SV!

Worst experience. Beware of such money minded people who try to extract as much as money on you. These people force you to buy a car for a certain price and also on the backend they would take all your money in the form of DMV credit/title refunds or useless protection plans. Showing off my interest to buy a car was the biggest problem, they formed a team and made every move to convince me, after a long conversation we arrived at a deal. On the minute before signing the contract, they included a protection plan which i dont have any idea and took off any money from DMV title refund as a credit to balance the deal. So beware of such acts, they will showcase as such they agreed to the price but on the background, the finance person would figure out all the possible ways to put up the cost on you. Though my credit history was very good, they gave me a very high APR, i was so disappointed. I didnt back off even after all this, that is big mistake. Wait, disappointments are not over yet, there is one more twist at the end, they gave only one key for the car though i was given an impression like both the keys were there. Once they sell a car, you will not get any respect. I was treated very badly when i went back the next day, to enquire about the title refund. There is a person who takes care of the finance and get your contract signed, he is the one who messed up my buying experience. Infact, he tried hard on me to buy an additional $3k bumper to bumper warranty, and he was little rude while turned him down. He took the liberty of his position to set me with the high APR and also took away from title refund without my knowledge using my acknowledgement on transfer ownership. This incident happened in Pinnacle Nissan on September 2021. I want to give 0 stars to sales mans involved (Mark Smith, Reginald Poindexter, Michael Turcotte, Charles Cashen), finance manager, desk manager and the customer care. I responded to the survey with all my concerns to Anna Algiene, left a voicemail too but no response or sign of action in return. I feel helpless and cornered.

During the sales process, i asked numerous times if the autolock system could be disabled. I was assured throughout the process that it could be disabled. I was even shown how they would do it with the manu. Once I bought the car, they cannot disable the autolocks. I made that a condition of sale from the beginning.Also, check the final sales document before you agree to a deal to ensure anything you didnt actually want/ ordered is included.

Great new sales team, managers and financing dept.I recently visited Pinnacle and had an awesome experience 😎.Lots of new faces and definitely mentorship from the senior sales guys to the junior staff.They work as a collective team and are very respectful, professional and they do there best to provide the customer full attention and THEIR vehicle needs always is place first.A definite improvement from my 2019 experience.

Seamless process. Jack Shaffer was a fantastic salesman and Sam knocked it out of the ballpark with financing

Service was excellent, with excellent personnel that was absolutely polite and courteous.Their waiting area is great, with accommodations for kids, and handicap people. I am very happy with the service. Thank you!

Thank you to Michael and Matt. They made me feel respected and cared for.

Noel always does a great job for our family. He always go over and above to help us.

It was horrible they had my vehicle for a month. I took my truck in for an oil leak and it took them about two weeks to get parts they needed to perform the repair. By the end of the second week I contacted them to find out if my vehicle would be finished then I was told that they did not have all the necessary parts to complete the repair. They supposedly ordered the remaining parts and it took another two to three weeks for them to get the parts to complete the repair. They had my vehicle a little over a month and never called to keep me updated I constantly had to call and check on the status of my vehicle. This has turned me away from the nissan brand. I will not buy another nissan vehicle.

Everyone was very friendly, and they listened to what I wanted in a vehicle. I went in looking for a Rogue SV after researching the different trims. They didnt try to move me into something I didnt want nor try to pressure me into a payment I couldnt afford. They worked to get me exactly what I wanted, and I now have a brand new vehicle. Many thanks to Clay and Xavier. I would highly recommend them! They were worth the drive.

I had a wonderful experience at Pinnacle Nissan. I got my 2021 Nissan Leaf SV from this dealership. Tyler Knutsen was awesome and very helpful. He was so kind and patience in answering all my questions, need and find best deal for me. Final price was exactly as negotiated (no last-minute surprises). Prior to my visit, Cameron assisted me getting all information and pricing before my visit to this amazing dealership. I would recommend people go to this amazing dealership for their car needs.

Came in for a 2017 Nissan Titan, there was one with lower mileage than expected. Dillon was helping me find what I was looking for and was very transparent about everything. I was very comfortable working with him and zero pressure. Alex was a guy that was helping us complete the deal in finance, he was very genuine and understood what I wanted for pricing and trade. He answered all my questions and I am 100% satisfied with the experience. We closed a deal that worked for both parties 🥳

There are so so specilized spot to buy a car.In case of used cars, they almost manage interior and exterior. Awsome place.

Anthony was amazing and was very helpful on top of being respectful. He arranged a ride home and kept me updated on the status of our vehicle. He was friendly and my wife was happy with the way Anthony treated us. He is a good example of how to treat people and in my opinion he should be acknowledged for his work.

I liked my salesmen but the rest of the people were strictly high pressure. Felt a bit trapped.The Zak treatments seem like a worthless add on

Service department wanted to charge over $500 to replace the Fuel Door Actuator on my sons 350Z. Quoted $334 for the part which I could order off internet brand new for $200. Bought non OEM brand off Amazon for $20 and installed it myself in less than an hour.

Wow this Nissan dealer is top notch! Huge huge shop and awesome staff. Joey Johnson in Service helped me while visiting from out of state. He dedicated a lot of his time helping me out. Definitely recommend these guys!

I had an issue with the battery in my 2017 NIssan Titan. I contacted Pinnacle Nissan and met with Service Advisor Blake Stebbins. He was courteous and professional. He took care of my truck and the issue with the battery. I appreciate the service, the fact that it was done in a timely manner and that Blake answered all my questions and made the visit a good one.Thank you

My experience here was not professional. One of the employees at the phone number one the photo, sent me a text asking if I was still looking for a car. The response that was received was not only racial but completely unprofessional. I will not refer any of my family or friends to Pinnacle Nissan to purchase a car as his was completely uncalled for.

Pinnacle Nissan brings class and service to another level. I recently purchased a vehicle and was so impressed by their attention to detail and customer service. They have an assortment of color combinations and packages for anyone’s liking. Charlie Cashen and his team made our car buying experience special. Charlie sets the bar very high at the dealership and it truly shows. I’d like to also recognize our Sales Consultant, Mark “Magicc” Smith. Mark was friendly and his main goal was to make sure we got the best vehicle for our current needs. Mark went above and beyond with sending videos of the cars we were interested in and making the entire process easy. Mark is a major asset to the organization. I’d also like to recognize Ethan Keams and Cam from the Finance Department for making the paperwork part of the process easy and efficient. Please go to check these guys out if you’re looking for your next car, truck, or SUV. Thank you!

Blake got me in right away to replace a car battery. Great job, very attentive.

I just bought a 2020 Subaru Forester sport from this dealership and couldn’t be happier. Cowboy and Xavier were very professional and friendly! I ended up with a better deal than I originally thought I would get and everything was wrapped up quickly. They presented outstanding customer service and communication and worked well with my schedule.

I was met by the most friendly sales associate, Addy. She listened to what I wanted and found it. She was professional and a joy to work with. The best car buying experience I’ve ever had!

Samantha did a great job of getting me the car I wanted.I love my new 2021rogue.There service department is also excellent.Thanks Noel

Great experience, my car wasn’t ready as fast as I was expecting ( they’re very busy) but I use one of their rentals, the staff was friendly but professional, Gabriel Rueda was very helpful and kind, thank you guys!

Great group of guys, not up front when presenting numbers. You don’t need to inflate numbers when working deal. Start out with mid $600 payment and drop to $400 and still at MSRP. ??????. Ask three or four times what I was paying for car and never got a straight answer until I got with Finance. They need to learn to be proud of their product and not to hedge on their price. If they want over NSRP or MSRP just say so and let customer decide on what they want to do.

I was scheduled for an interview with the GM Charlie and showed up, spoke to a nice woman who asked me to fill out another application, but was denied by a different woman at the front desk, rudely if I may say, for an in person interview because I was in jeans, instead of slacks. Nowhere stated a dress code. I was dressed business casual. If it was stated prior to the interview, I would’ve been more than happy to dress appropriately for said interview.Please state these requests prior to an interview so there’s no miscommunication.

Needed to have a window replaced with recalibration. Noel worked to make the arrangements. Good teamwork within the service department.

We bought a new truck today and delt with Reggie and Cameron (and one more manager) and are very happy with their stellar service. They went the extra mile to make sure that we knew exactly what we were getting ourselves into. If we ever buy another Nissan, this is for sure our stop!

Service representative Joey really did his best to make everything happen for my nissan he got my business for now on!

My service advisor Gabriel was very attentive and helpful. Truly a great experience.

Purchased a new vehicle on 4/18/21... Had an o.k. Experience...On Monday, May 10th I decided to trade one of my other cars in and purchase a second new car...No one in finance contacted me to get an approval so I can make the drive from Tucson to Scottsdale and purchase a second car from them...Tuesday I get a call from a manager... unprofessional to say the least... and said that I had an approval...I asked for numbers on trade and new car, I was completely ignored...

Went into the dealership for a routine inspection on my Rogue (purchased), and walked out driving a 2021 Leaf! Did not go there with the idea of doing this but after talking to Chase and taking a test drive, I started to think about leasing this car. I do not get emotional about cars BUT I love this car. Also, it was a very pleasant experience. Very informative. Before making any decision I phoned my insurance company and also my accountant. As you can see, I am not a novice insofar as making deals. I was happy and feel Nissan is happy.

Going there I felt like i was an inconvenience to the staff. First was told for an oil change I would be there for an hour. I was there for almost two. I was told my car would be washed. Then my service advisor told me it was too busy for my car to be washed. He told me “it will only be another 15 minutes and your car will be done.” At this point I was there for an hour and half. Then I saw that my car was taken out and placed in area ready to be released. My assigned service advisor was no where to be found. After 20 minutes more I spoke with another advisor and told them my car was done and I wanted to go. I had to wait another 10 minutes for their manager to basically look at my paper work and just say “you’re good to go.” I did not enjoy my experience as to when I bought my car from you. I was treated like I mattered solely because you were getting a sale. After the sale I feel like your service is now lacking.

Great service. Joey and Barry are the best. They take great care all four of our Nissans. Strongly recommend them.

Pinnacle was great, picked us up at the airport. And we were out of the dealership a couple hours later heading back to vegas with our brand new Titan. Very happy with the process, and the sales team. Thank you Duffy and Jerrod.