R.J. Burne Cadillac definitely deserves a 5 Star rating as far as Im concerned. We were met with with a warm welcome and a very professional staff. Peter, Marc, Steve, Peggy and Mr. Burnes himself made us feel like part of the family. Buying a slightly driven Cadillac we shopped the internet before purchasing so we also know we were offered a very fail deal. We couldnt be happier with our purchase.Thank you to all involved,Karen and Bob

We are also a local business and happy to say the guys at RJ Cadillac satisfied my sons 1st purchase with Cadillac. Sales is the best very knowledgeable and accommodating. Thanks

Always a great experience for me with customer service. Enjoyed working with Pete in sales, hes the best!

Excellent Experience at R.J. Burne, Scranton. We dealt with Peter Mooney, Sales Rep and Steve Mariani, Finance Director. We felt like we knew both of them for years. Would highly recommend both of these gentlemen.

Best car buying experience Ive ever had. The Sales Representative asked me what I was looking for and led me right to the perfect vehicle for me. He didnt try to up-sell me and there was absolutely no pressure. When I was signing my purchase papers Mr. Burne came into the office to thank me personally for my business. I love my new to me Cadillac and I will definitely be back for future purchases and to service my car. I feel that I can trust them. I whole heartedly recommend RJ Burne Cadillac.

Have been a customer for 10 years. Allways get great service from sales, repairs and office staff. The best dealership I have ever dealt with and that includes 45 years of driving and living in 3 states.

Friendly staff who go out of their way to make sure you leave happy and with the car you want. They all treat you like family. Best car buying experience for my husband and I. Will definitely recommend to my family and friends

Dave, RJ and the staff at RJ Burne made buying a new Cadillac easy. I told Dave what I could afford and he worked with me to find the right SUV for me. RJ himself took the time to work with me to make sure everything went smoothly. If I could give them more stars I would. Thank you RJ, Dave and the rest of the staff for everything. If you are considering a new automobile make sure you give the staff at RJ Burne a chance to earn your business. You wont be disappointed!!!!

I cant say enough good things about RJ Burnes hospitality. Everyone was down to earth and friendly, a great place to do business. A few weeks ago we worked with Dave for the purchase of our 2017 Cadillac XT5. He made the experience hassle free and painless. He treated us like friends instead of customers. We took a leap and drove the 70 miles from our home to look at a Cadillac and Dave helped us decide on the XT5 which we are in love with. We are happy we gave RJ Burne a shot. Thanks Dave for your expertise and assistance. We will be back for an upgrade in the future. Dave, youre an asset to the dealership! Thanks again :-)

Outstanding service. They treat you like family.

I have purchased many vehicles in my 60 + years and never had the exceptional experiences I have had with the RJ Burne Cadillac Dealership. Dave Wert and RJ Burne made my purchasing of a used SRX east and with out any pressure I will never forget it. As with any new or used vehicle you can have an issue after the warranty has ran out. I stopped in to see Dave and RJ to discuss my situation and with out hesitation, they took the ball and ran to the end zone and repaired it at their expense. Joey Polovitch the service manager called the day (less then a week) the part arrived and had the part installed in my SRX the same day. I will never purchase another vehicle anywhere else then RJ Burne Cadillac Dealership.

So very pleased with the Excellent customer service provided to us. David Wert went above and beyond during our experience there. I could not thank him enough for even going out of his way for us on his day off. Very much appreciated!! Love my new purchase! Recommend Dave 100%. Shop RJ Burne Cadillac you will never be disappointed.

Could not have had a better experience, it’s nice when you speak with the owner and not the old “ my sales person will take care of you pitch” And never see him again or her.We talked many times during the purchase, our sales person Danny Lane was great step by step smooth purchase.Thank YouMike & Bridget

All went very smooth with my transaction to purchase my brand new, 2021, Cadillac XT4

The sale staff took time to pair us with a vehicle which best suited our needs. The transfer from our old vehicle to the new vehicle was fast and efficient. We were happy with the experience.

Salesman Dave was friendly and helpful during the buying process nice place to do business

Dave Wert made the experience all worth while. We purchased another vehicle recently from Blaise Alexander a 2020 Traverse & they did not give us the customer service & experience Dave & the rest of RJ Burne team did. Exceeded expectations, very professional.

A wonderful, quick process.

If I could give more than 5 stars I would. The salesman, David Wert, went out of his way, over and above any expectations that I could have had. Every single person who I came in contact with was friendly and very helpful. I wish I had the ability to express my gratitude to RJ Burne Cadillac in general and to David Wert in particular. Thank you, thank you, thank you.

What can I say....Well this was my third vehicle I got from RJ and his staff because they are top notch! From the time you walk into the dealership they make you feel welcome. Plus there service department has been great any time I had to go there. Very knowledgeable staff in many ways. Thanks to Dave, Steve and RJ on my most recent vehicle. I appreciate your professionalism! See you soon.

David the sales person help me select my car was outstanding when I went the day to pick up the car everything was ready for me to sign to drive the car away he sat and explained everything about the car to me before i even took it off the lot I really appreciate all the time that he took to help me I would definitely recommend RJ barony Cadillac to my family and friends

Very clean and well run dealership. Dave Wert helped me find an amazing deal, and made the buying process quick and easy.

EXCELLENT AS USUAL AND ALWAYS

Excellent Service !!! Everything done right 1st. Time as I requested !!!

I was not even here to buy a Cadillac but these guys treated me great. Especially, David Wert who not only sold me a fantastic car but gave me excellent advice. I have recommended him to family and friends and will continue to do so.

This is the second vehicle which I have purchased from the dealership. I have always found the staff to be knowledgeable, courteous, helpful and professional. David Wert, my sales representative, was extremely sensitive to my needs, as was Mr. R.J. Burne. Together they made the deal happen. Steve in finance was also very helpful and knowledgeable, and able to answer any questions we had. From the moment you enter the dealership, be it for sales or service, you feel that you are special, and there is never a sense of sales pressure for you to make a purchase. I would not hesitate to patronize the dealership again on my next purchase, or to recommend them.

We purchased a used vehicle from David. He (and all the staff) were wonderful to deal with! There was never any pressure to buy and such a strong desire to meet our needs and make us happy. We will definitely buy again from them and suggest others try them first! Thanks David!

Salesman was extremely rude to me on the phone. Had no desire to sell a car. Ended up buying from Faulkner Cadillac.

If you want great service, RJ Burne dealership is the place to go. They go above and beyond every time!!

Purchased two Mercedes from Greg recently. Outstanding personalized, attention to detail, service!!!! Greg makes the whole buying process a no hassle, no pressure experience!!! Thats Greg!!! If you want a quality vehicle, outstanding service, at a reasonable price. See Greg, you wont be disappointed!!

This is only for the service dept. Sales is exceptional. Inconsiderate of my time! Wanted to see about a rim that might need to be replaced. Told them that when I came in along with needing an inspection, oil change, and recall issue. When they said I was done, the state inspection wasn’t done and the woman that looks at the rims was gone. Now I have to return for her to look at it and then return to have it put on. I live in mountain Top so it isn’t close. I stopped in at McCarthy tire and had them look at the rim. Took him 30 seconds to tell me I need a new rim. Unfortunately I have to go back because it is under warranty, but it will be a closer dealer. When I get a new escalade I’ll probably stay closer also.

Professional staff and excellent service

I have done business with RJ Burne many times. I have found them to be totally professional and friendly. They make the decision to buy from them very easy. Their service dept. is great, they go the extra distance to make the service as easy as possible and convenient for you. I would recommend RJ Burne to anyone and have to many of my friends and family.

Great sales team. Answered all questions we had and were very knowledgeable about the vehicle. Once we purchased the XT5, Mark was very thorough in his explanation of all vehicle options. He even went back through everything that we weren’t sure on. Would definitely recommend speaking with Steve and Mark when you are in the market for a new vehicle.

Great vehicle selection, quality service, and customer friendly atmosphere!

Fantastic place to purchase a vehicle. The staff is very knowledgeable and friendly! The owner is awesome, and loves sports!!! They will treat you like family!!!

Excellent service! Excellent staff!

RJ and Dave were absolutely incredible to work with! They made the process super easy, enjoyable and delivered a stunning vehicle. I highly recommend this group! We absolutely love our Escalade! Thanks guys for a wonderful time!

Charles Sarrica here. Best experience I ever had at a dealership.Pete Mooney the salesman and Marc the finance officer made my purchase easy and comfortable. Both were very knowledgeable and professional and without the pushy tactics you get from other dealerships. I would clearly recommend RJ Burne to anyone looking for their next car.

Absolute best dealership yet. A+!service and staff. Never make me wait and do anything they can to keep the customer satisfied. I am a self described difficult customer and they score only the highest with me. As long as I drive Cadillac it will be from Burne!

Comfortable waiting area, free snacks and water, one of the better places to go on Wyoming avenue for service!

GREAT EXPERIENCE. GREAT PEOPLE.

RJ Burne and the staff make it so easy to get in and out with the proper work done! Excellent place to do business

Ed is the one the best all around Service Managers/Tech around. I been in the business for over 30 years. It is nice to see someone who is both sincere and knowledgeable. A rare combination these days.

RJ Burne Cadillac provides professional courteous service at all times.I have never had a negative experience here.

The people in the service department are nice and very helpful also go out of there way to help me when ever i call or go for an appointment much appreciated thanks !

The day I got my car a check engine light went on burne Cadillac took my car in and there was major issues, they Fought with GM and and got approved for new motor the service department has been great working closely with my wife we should Get our car back soon but this dealership seems to be honest and wanting to make the issues right

Pete was amazing and made me comfortable with leasing again after the horrific experience I had with Wyoming Valley Motors BMW. I swore I would never lease another car as long as I lived after that. Pete and I discussed purchasing a car, but the payments would have been too high for what I wanted. I dont drive many miles a year, and after speaking with Pete I was more comfortable trying a lease again with Berne Cadillac. I was able to pick up my new vehicle the following week! Pete even took the time to help me understand all the new bells and whistles and send a tech to my house to get the garage door opener working (the last car I had for 5 years and I could never figure it out). He even cleaned my license plate cover! That was going way above and beyond what was needed to make a sale! He really made me feel comfortable and I felt he cared about me as a person, not just a customer. He is truly an asset to Berne Cadillac sales department.

Facility clean and comfortable. Staff courteous and friendly. Service efficient and timely.

I purchased my SRX from RJ Burne Cadillac. From the time I walked into the door I was grated by Pete who was a salesman and he was wonderful. I recommend this dealership to anyone!!!

They are very helpful! I was there for two separate repairs to my beloved caddy dts, and both times they went out if their way to help me find specials that saved me money. The problem I had was difficult to diagnose, and the manager pitched in and lent a hand to find an fix my problem. When I am ready for a trade-in they will be first on the list.

Amazing experience gentleman whom we have appointment I thing his name was Pete, was so knowledgeable have time to explane and show us two cars, take me and my wife for test drive with all cars what we like to see, take us to show dealership building and service area, thats unheard-of this days we was so pleased to see service like this keep good work, and another surprise we met owner of that place greetings and friendly hello by door. Thanks

Had car serviced. Comfortable place to sit and have coffee. Service person very attentive.

Excellent service department and sales makes it easy to purchase/lease a new vehicle.Would highly recommend this dealership

RJ burnett Cadillac is a great place to buy a car . Sales people are amazing they work with you to get the job done

I love RJ Burne Cadillac because they treat you like a friend and not like a number. Their pricong is fair and their service department is awesome.

Owner(R.J.Burne), salesman(John Shedlock) and finance manager made my purchase a pleasant and easy transaction. i would definitely recommend their dealership to anyone looking for their next vehicle purchase.

Rj Burne and his team were very helpful in assisting me, theyre the nicest group of people you will ever meet!

I like my car especially for being my first, however I wasnt big on the sales guy. He seemed pushy & didnt seem to know much about the car (good thing for manuals & car fax).

Unlike Scranton chrysler dodge jeep...This place is welcoming, and the workers are nice. They dont lie to you as much as dodge, bmw, and honda do.Really recommend going here if your looking for a luxury vehicle

BURNE CADILLAC IS NOT JUST A DEALERSHIP ITS A FAMILY. YOU DONT GO THERE JUST TO BUY A CAR, YOU GO THERE TO MEET FRIENDS AND FAMILY, AND ITS ALWAYS A PLEASANT ATMOSPHERE. IVE BEEN DEALING WITH R.J. BURNE AND HIS STAFF FOR 19 YEARS AND THEIR SERVICE HAS ALWAYS BEEN ABOVE AND BEYOND WHAT YOU WOULD EXPECT. I WANT TO GIVE A SPECIAL THANK YOU TO R.J. BURNE FOR ALL THE GREAT PEOPLE HE HAS WORKING FOR US, BOBBY GABELLO FOR HIS FRIENDSHIP AND GREAT DEALS, AND ED POLOVITCH FOR HIS CARE FOR YOUR CONCERNS AND HIS PROFESSIONAL SERVICE DEPARTMENT. THANK YOU ALL!!!

Best buying experience I ever had David wert is a asset to this company I hope he stays for my next Cadillac

Very courteous and professional but most importantly extremely knowledgeable

Service department is abhorrent. They have the car for days at a time with no loaner, no updates on whats going on unless you call, and thats if you can get someone on the phone.

I sat in the car while my neighbor ran in for a part. I never had the honor of speaking to Mr RJ Burne.

Great service department.

Joey in service department was a big help to me..

I am appalled and disgusted by the way I have been treated. My experience was as follows: I live on long Island and drove my $95k Escalade (with only 10k miles on it) to Pennsylvania to visit a friend. Once I arrived, my truck suffered several mechanical failures and broke down. It was not driveable in the slightest. I called Cadillac roadside (Im still in warranty) and explained my situation (after being on hold for over an hour and a half. The representative couldnt help me and had to transfer me. I was put on hold for another hour. Transferred several more times and after much fighting and many calls Cadillac agreed to have my car towed to the nearest dealer, R J Burne. What a mistake. Burne was unable to give me a loaner car, so after going back and forth with Cadillac, I was given an Enterprise rental suburban. The car was disgustingly dirty and had 1/8 a tank of gas... not cool! I then drove back home to LI and was assured Burne would operate on my car the next day and get in touch with me. I was not contacted, so I had to reach out to the less-than-helpful dealer. They had no idea who I was or why my car was there. So I of course had to explain the scenario to them. It took them three days to even take my car onto the lift...unacceptable. I never received a call from Burne. Anytime i wanted a status, Id have to reach out myself to the so unhelpful staff. Finally they said they did the work and the car was ready for me to pick up. Really? Im expected to drive EIGHT HOURS round trip to pick up my car that had manufacturers defects? No way. I explained to the woman Cadillacs trip interruption in my warranty statement, stating that Cadillac must flatbed the car to my house if it broke down, under warranty, a certain distance from my house (i forget i think 100 miles) and it was over that distance. We dont do that the lady on the phone told me. She said shes never heard of trip interruption and said it doesnt exist. I argued, saying that it obviously does exist if I have the fine print in front of me stating so. She told me she doesnt handle that, and its my responsibility to call Cadillac corporate to do it. So burne told me to call corporate. Corporate transferred me three times (2 hour phone call) and told me Burne has to do it. Told Burne that and they said no way and told me to contact customer service. Customer service told me to contact Burne. Burne told me to contact roadside assistance. Roadside assistance told me to contact Burne. Burne told me to contact customer service again. Customer service told me to contact Burne. Burne told me to contact my local dealer (King ORourke). Local dealer told me to call Burne. I proceeded to scream my heart out at Bill Felice at King ORourke (for the record, Bill was the only professional and helpful one I talked to in this whole weeklng process). Bill told me he will call Burne (its about time! Why should the customer have to keep doing this!?). A few minutes later Bill calls me back and said Burne will call me back within the hour to finalize the flatbed scheduling. An hour passes, no call. 2 hours pass... no call. A day passes, no call. Now of course like usual I have to bend over backwards to get in touch with Burne and finally theflatbed is scheduled. Service advisors at Burne arent the least bit friendly or helpful. Everyone acts like IM doint THEM a favor. Other way around. Eventually I get my truck back and am told that I have to return the Enterprise rental and figure it all out on my own. So i turn on my truck to ensure it will actually run now and guess what! Burne never fixed the problem. The car isnt in functional condition. I have multiple service and warning lights on the dash and the car is physically failing so I cant drive it. So guess what Burne did for me? nothing. They hung me out to dry and basically said Hey its not my problem, deal with it. Noone will help me now.

Great and friendly dealership.

Great dealership David Wert is a great asset to this dealership A+++++++

Best cars, service and sales people

Friendly staff and knowledgeable service technicians. Plus they dont price gouge

Rick was an absolute pleasure to work with

Great customer service!

Great people to work with 👍

They are a pleasure to do business with! 5 🌟 all the way! Thank you Peter Mooney!!!

If you have a Cadillac - - the only place

Always a pleasure when for service

Friendly, knowledgeable​ and courteous...

Wouldnt stop calling

Even though the weather was a bit rainy, i wished they would have washed the car.

The best deal

Honest and fast service

Good

Poor service