Read recent reviews. This company is struggling to address basic customer care. At least address that glaring fact. Received goods in need of return. Had communications. Returned with RMA and using company-provided mailing label, along with an email promise to refund the order upon receipt of return merchandise. This was weeks ago now and I’ve not received a credit on my account. Emails now go unanswered. There is a degree of understanding permissible during the hiring, retention and logistical nightmares born by the pandemic. Expressing not one iota of acknowledgement or misgiving as a boilerplate communication from a company of any size doing business with the general public is straight up inexcusable in ANY environment.

Great selection of outdoor fabrics, components, webbing, etc. Easy online ordering and pickup process.

Decent selection, if the product is actually IN STOCK. It took TWO WEEKS to merely find out that my order could not be fulfilled completely, it was only missing one item, but the order took another week to ship on top of that. Whoever I spoke to on the phone sounded like they had just given up and did not sound interested in helping me understand the problem.TL;DR 1 week order took 3 weeks and was incomplete

Staff is useless, got the wrong materials in from my order entirely, called to have them correct it, got in an argument with whoever answered the phone on my 5th attempt. Still didnt get what I needed, and the order took 3 weeks longer than originally quoted. do not support this business, they dont care and are upcharging you anyways. ALL of their fabric is imported even though they claim its domestic. THERE IS NO REASON TO SHOP HERE

Fast turn around. No drama.. be clear with intent. They ship fast if you have nothing special.. if its grab tag and pack its great.Otherwise it depends on what you order.

Really annoyed they arent open to walk in business yet

If I could give them negative stars I would. The worse place, the worst help, the worst customer service. And I dont even expect that much, just them doing there job well and efficient. They received my order 11/2 and just processed it 11/17 and its waiting pick up from the USPS or UPS, on 11/18.My order is small.Ive just order 3 little things 1 ft of 3 color of cord. Order from anywhere else. I live in the same city and I can get stuff quicker from Toledo, then I can get from a shop that I could walk to.This place wont even pick up there phone or respond to emails. I hate to bad mouth a place. But they cost me $45 for a double order. Now I cant even use this stuff. They said 10 days. They mean 10 business days befoy they even start to fill your order. Plus the time for the USPS or ups takes to process and deliver it. It was delivered on 11/20.I wish this place had better employees and not the standard slowpoke workers. Because they have a great selection of stuff.

Happy to find what I needed, but poor customer service. I shared with their customer service that the order I placed and paid for priority express shipping on (an extra $40) had been held up at the USPS warehouse because someone told them not to deliver on weekends. The response was basically, we dont know why that happened so its not our problem. Very poor way to handle a customer inquiry. Will not be ordering here again.

Terrible customer service. Ordered relatively expensive piece of fabric along with some odds and ends. Fabric was out of stock by time they got to fulfilling and shipping. So rather than offer substitute color or pattern they just removed it from order and charged me full shipping + their fixed handling fee for a couple spools of thread. There are other, more competent, online businesses to get materials from.

Took weeks for them to ship my order. Terrible customer service, still using COVID as an excuse after all these months. I needed something quick for business, so I ordered from both Rockywoods and Quest Outfitters to be safe, and they both shipped same day.

BY FAR our most frustrating supplier! Even before covid it took forever to ship orders. Weve lost a few customers over these issues once again! We are/were doing a boat cover repair and ordered the material two weeks ago and they still havent shipped nor do we know if theyre even available at this point. We will move our business primarily to SailRite after the issues weve continued to have with Seattle Fabric. Do yourself a favor and dont bet your customer base on these guys! SO frustrated to have lost the account we just did over another issue.

Ive not been here - yet. I hope to go there in the future. Without a car, Its a daunting trip. What Ive read indicates the trip might be easier than dealing with these people on-line...

Great selection for non-standard fabrics, hard to navigate store where were you really have to ask so you can find what you need. Everything is on rolls rather than Bolt and many of the Fabrics are up very high and unable to be reached. Again great for unusual or hard to find or upholstery type fabric

Ordered samples from here because of their large selection of ripstop. I read their disclaimers for slower shipping times due to covid, but this is a little ridiculous. I waited right around 4 weeks to receive my samples, which they should point out because that is beyond simply “slow processing”. On top of that when i finally received my package half of it was missing. So I called and they said ohhh yes that’s on back order someone was supposed to notify you. Unless you are buying fabric for 3 months in advance I would not waste my time getting samples and buying final fabrics from this company.

Great selection of tough, rugged, sturdy materials along with webbing, clips, clamps, and other textiles needed for outdoor stuff. Selection of clips and clamps and buckles is decent but not amazing. Many especially smaller sizes are missing. Staff is usually busy doing something so dont often seek to offer assistance right away, but otherwise its a great place.

Im happy with my purchase. Good service.

I too would give it a zero star rating if I could. I placed an order online over a week ago and have sent several emails asking for an expected ship date, and I don’t even get the courtesy of a response. Terrible customer service in my opinion

If you’re looking for outdoor fabrics this is a good place to check but most the time I still don’t find what I’m looking for. Customer service leaves a lot to be desired. Every time I ask a question or if they have something I can’t find, the answer is completely condescending or like I put them out by asking a question. Staff makes the whole store uninviting. I only go in when I need to try and find something quick or little now.

A nice variety of “working fabrics,“ for people who like to make their own gear. Also, friendly, helpful, knowledgeable staff, who Seem really pleased to help you find just what you need. Prices are competitive.

Great experience as always. Great selection of outdoor fabrics and products. Knowledge and helpful staff. CWhen the owners of this store decide to retire its going to be a sad day in Seattle.

Shameful.Going on 3 weeks without a shipping notification or any update.

Amazing selection. They had a sale on a similar fabric to what I went in for and the store clerk took me right to it and explained how it would probably meet my needs at least as well for less money. They also have an amazing scrap bin which has some real finds if youre willing to dig. I was able to get 3/4 of my project supplies out of the scrap bin (including about a square yard of thinsulate in several smaller pieces) and they gave me the lot for free because I was also buying other fabric. Great store!

I have been coming to this store many times driving 25 miles to get my supply for my small craft business. Most of the time the customer service is great. I remember my first visit being helped by Sarah a while back - started a bit off felt like she needed some customer service training since she gives off that condescending vibe and not very people oriented. She seems up tight at all times and not approachable. At that time I figured maybe she was just having a bad day and brushed it off. Although, every time afterwards on my visits same thing, that’s why I try to avoid being helped by her. Many occasions I didn’t have to so it was okay. Today was a nightmare, she tried to help me but luckily I had to re-count my items and stepped aside, fortunately, Josh stepped in and checked my items out. I would get into the details of how the transaction went from the time I was ready to check out until I was done but we can save that for a Store Manager call if he wants my detailed story. My opinion, I think the moment a customer walks in to a store there shouldn’t be a feeling of having to pick and worry who will ring you out or not. Employees should be all customer-friendly, people oriented and honestly willing to help and not come across unapproachable and up tight thus it should be a pleasant experience for the customer. Kudos to Josh for saving this experience for me otherwise it could have been my last trip. Looking forward to other opportunities where I can see improvement. Thank You!

Love this store. Its hard to even describe. They have so much interesting fabric, buckles, hooks, nylon webbing, elastic cord in every color, paracord etc. I could spend hours just browsing. They also carry sewing patterns for outdoor gear like dry bags.

If you live in the Seattle Area and plan to make any outdoor / outerwear / pack / bag related project this place is pretty much essential. If you dont know what you are looking for exactly just ask, the staff are all very well versed in their product inventory and most, if not all make gear themselves.

Great place. Great selection. Hit and miss on the service and price. He is always extremely helpful, sometimes she seems very impatient. Otherwise, they have a great selection of colors, parts, snaps/clips, thread, etc. A great resource fore outdoor fabrics right here in Seattle.

Dont let the disarray put you off. Lots of great stuff here and staff has always been helpful.

This place had exactly what I needed. I was searching high and low for a particular mesh fabric needed to repair a jacket; they had it. They are effectively a fabric warehouse, with the largest selection/variety of fabrics I have seen; didnt come close to Joanns or similar stores.Staff was most helpful and knowledgeable too.Next time I need fabric (general/special/unique type or large/small quantity), I know where to go.

Great selection in store of tech and gear fabric. If youre sewing a tent, pannier, or ski clothes, this is a great store to shop.Everything from heavy canvas, ripstop, techno fleece, to zippers, velcro by the foot, and nylon cord. You can find basically any fabric you would need to make the gear.The store could be a bit cleaner and more organized to make it easier to find what you need. Also on the fabric labels, it would be nice to know additional facts about the fabric like material and care.

Great first experience here. They have a huge and unique selection of industrial fabrics, webbings, trims, hardware, and basically anything you would ever need. The staff is very helpful and really knows their stuff. They showed a lot of patience, even when I felt like I was asking too many questions. Definitely coming back!

Thank you so much for the warm welcome in your store last week. I found you easily on line. Im putting my order together now.Im excited to explore your site. So far so good!

Helpful, friendly, and great prices. They were out of the Sunbrella fabric that we wanted, but they said they would call back when it came in, which was expected later in the week. Surprise, surprise, they actually called back! We went into the store and were helped by Sarah. The counter person also had greeted us and said to ask if we needed help. All the items we wanted were there. Almost too easy.Thanks Sarah!

Ive read the iffy reviews here and I cannot agree with them from a casual buyers perspective.As someone who shops occasionally at SF for hard-to-find fabrics, cords, fasteners and webbing, Ive never had the aloofness described by others here. Instead, I find that the young employees have enough knowledge to answer my frequent newbie Qs, or they holler upstairs for backup when they dont have the answer. This is not a chain corporation, its a small local business in an outdoorsy town that has grown into one of the regions favorite places to start any textile-based project.When I re-fitted my kayak for an extended journey, SF came to my rescue as I sought unusual solutions and asked lots of questions. By having lots of samples, I could test my ideas before significant investments. Before learning of SF, I tried going to Joanns, REI and Feathered Friends for some of my project materials and they looked at me as if Id asked them to perform heart surgery. SF got it right from the start as I showed them my sketches.If you need hand-holding, ear-to-ear grins and general home hobby supplies, try Joanns— but they wont have nearly the selection of outdoor materials, adhesives, sewing gear and esoteric products as SF. They will look like scared deer when you ask about the denier and elasticity or a fabric. They will blush when you ask about Velcro-Compatible Neoprene or UV coatings. Not so at SF!Im very lucky to live near both!

Great friendly staff. Amazing selection of fabrics, webbing, cord, hardware and many other items. I have found their pricing reasonable when compared to purchasing online. And best of all you get to physically see the color and handle the fabric your buying, which is a downside of buying online.

These guys carry an absurd selection of outdoor/technical fabrics. Prices are really competitive and the employees provide good suggestions for your projects needs.

Terrible Customer Service. Beware.

Nice selection of fabrics and hardware you wont find in other stores. The fabric I bought was great quality. It can be a little hard to find what you are looking for, but the staff is very knowledgeable and will help you find what you need.

Great selection of hardware and fabric. So lucky to have this resource. Helpful staff.

I love this store. Sewers need to go here. I got instruction for a great outdoor vest for my husband. Waterproof and wind proof !

My favorite place to shop ! Patricia who works there 40 years will find you every trim you are looking for. I have left my phone there 2 times and they returned to me safely . Great Service !

Everything you need for outdoor sewing or gear repair. They ship around the world. We are lucky to have them. Knowledgeable staff will show you how to fix stuff if its not too busy

Heavy fabrics. Sold by the bolt or yd... definitely can find specialty fabrics here; for projects that must withstand extreme conditions.

After reading a comment about them fixing zippers on FB, I paid them a visit with a shirt that i got from my Buy Nothing group. It was comfy but missing the zipper pull. The very awesome and helpful staff put a zipper pull on that actually worked, and for a few bucks, I left the store a very happy camper with a well-worn loved flannel shirt that has a working zipper again, in a matching color!!!

These guys have a great selection of raw materials and expertise to make many complex projects possible. For the DIY person they are a great resource for a wide variety of outdoor fabrics and other materials to make specialty gear. Reading some of the other reviews I must add that Ive always shopped in store and got excellent customer service.

I had a chance to visit Seattle Fabrics last week. I had been searching for fun fabrics to recover and old, but sturdy stroller. I found exactly what I was looking for at Seattle Fabrics. The gal who helped me was great to work with. Unfortunately, I cannot say the same for another employee (John, I believe) who was rude to her and to me. When the gal helping me asked him what a particular fabric remnant was, his reply was Its hideous. She quickly turned to me, quite apologetically to say that it was fine for my project.While the shop has the best selection for specialty outdoor fabrics and notions, its not the most organized, nor is it truly accessible. They really could use a larger space. And at least one employee could use a lesson in politeness.

Dope place for outdoor fabrics. Josh is the man to like to see when visiting. He is super knowledgeable.

Seattle Fabrics is simply awesome! Brand new hunting jacket zipper broke that original store couldnt replace zipper or jacket (discontinued). Walked in and jacket was fixed in 2 minutes less than $3.00. Thank you Seattle Fabrics!

Reasons this place is great:- fantastic selection of technical fabrics- good prices- willing to ship to wherever- chill and helpful staff- very close to a Taco Bell (the most important thing)

I bought wide elastic when i couldnt find it anywhere else. Good store!

Im sure as a brick and mortar store this place is incredible but their online department has problems. Ive placed 3 orders with them, the first took two weeks to arrive and was supposed to be 3-5 days and the third order I paid for rush shipping to be shipped the same day and it didnt ship for a week. I also arrived with missing items. What they sell is great but plan for a slow or disorganized experience

Tidy, organized, very helpful and incredibly knowledgeable staff. Only downside is the price, but theyre a locally owned business and have very good product (best place to get soft fur), so Im happy to support them when I can warrant the cost.

This is my go to place for supplies, sometimes multiple times a week. I have ordered online when out of town, without any problems. Also in bulk in person. Just treat the staff like the real people they are. Dont exploit the the staffs extra knowledge by grilling them for an hour about how to build your project, while holding up other customers in waiting and then be surprised when they try to speed things along a little and assist others standing in the store, sometimes rather impatiently. I know these folks could likely assemble my projects for me blindfolded in some cases and have advice on how to construct it better but, I respect that is extra knowledge they are kind enough to share, time permitting. I dont expect that as a service when going in for materials. This is a solid supplier of quality materials and hardware that I recommend to others. Also very glad I can walk in the door and get consistently helpful assistance when needed. This place gets the job done+

Customer service is very unhelpful and rude

Ummm.. big deal they made you pick out your own supplies and cut some of it.Because they have a lot of materials I could find maybe... online cheaper. But of coarse, YOU could find out they have what you want.

I wished I would of read the reviews before I purchase something from this horrible company. I have been waiting for over 4 weeks now . I tried calling the business number and all you get it try your call again later. Then I tried emailing them and the email is not accepting emails and is permanently deleting them is the message you get back. Now I am going to call my credit card company to reverse the charges and then I am going to report them to the better business bureau. DONT BY ON LINE WITH THESE PEOPLE I WOULD SUGGEST DONT BY FROM THEM AT ALL.

I recently visited Seattle Fabrics in person after having ordered online previously. They do have a very good selection of fabrics. However, in my opinion, their customer service leaves a lot to be desired. They were most unhelpful in person. I was told by the sales lady that she does not sew and was therefore unable to answer my question. In my opinion, you should have some knowledge of the products youre selling and how to use them. Also, she appeared quite irritated when I questioned the total price which actually happened to be incorrect. I will seriously consider shopping elsewhere.

The people are quick and helpful.

Great selection of materials & books to help make a variety of projects for our sailboat

Beware: do not come within a half hour of close, they often close pretty earlyReally nice selection of outdoorsy fabrics and above average selection for outdoors notions and hardware

Replaced my zipper slider for $3 on my favorite vest! Fantastic 😊

Best shop in town for outdoor projects. From pack cloth to fasteners, needles to seam seal, they have it all!

Awesome place. Huge selection of needed pieces for all my projects. And friendly staff!

If you want some outdoor fabrics, this place has them. The staff is friendly and helpful . My only complaint was that I was wandering around looking what felt to me like clearly lost before I could locate anyone available to help me.

Generally I am VERY happy with Seattle Fabrics - today, not so much. I came from out of town to get a few supplies, reaching the shop before the scheduled closing time as marked on the door and online - CLOSED.

Great selection of specialty, heavy-duty fabrics and friendly staff. It can sometimes be interesting to find things, and their hardware selection is somewhat limited, but this place is my go-to for sewing for heavy-duty and weather-resistant projects.

If it is high-performance materials you seek this is definitely the place to go. The staff are incredibly helpful and the prices are internet competitive.

Excellent selection of outdoor materials and accessories. Quick and helpful service.

Amazing brick and mortar store with lots of technical/outdoor fabrics. Friendly and helpful staff.

The depth of inventory is amazing.

Great place to get all the stuff you need to construct your own gear

Great resource..for technical fabrics

A great place for outdoor fabrics, straps, buckles, and notions. Very helpful staff.

Incredibly helpful and patient staff.

Your place for outdoor fabric and the staff is very helpful 😀😀

Ive been ordering from SF since 2006 or 2007, and have had a literally 100% positive experience. I say this as a long-time business owner who is very touchy about customer service. The few times they had questions about my order, they called me within 24 hours to clarify. I tell everyone about Seattle Fabrics because of my experiences with them (and know lots of other outdoors people who make and/or repair their own gear). I havent been in the store because of distance but looking forward to making the opportunity to do so. Ive never been shorted on an order or had the wrong stuff sent. Quite a difference from some of the other reviews here I realize! If you had a bad experience, give them the opportunity to make it right. I dont know any of them personally or even their names, I just know I rely on them and they dont let me down; they continue to earn my ongoing business & recommendations.

Its common for things to be mislabeled and cut short. Costumer service is poor when it comes to returns and fabric knowlege.The fabric selection is good but pricey and they have a good amount of patterns for outdoor gear.

A surprising find! The building is a little cluttered, but the staff makes up for the chaos with their competence and accessibility. Will be going back!

Great place for camping and other all weather fabrics, patterns etc.

Outdoor he fabrics stuff you wont find elsewhere. All the toggles, cord, and stuff to repair and maintain your gear.

Rude customer service

A few new people on staff this summer who are helpful and knowledgeable.

Great selection of outdoor fabrics

Excellent team! Awesome selection and product.

I went in Seattle fabrics to see if marine fabrics was available since I haven’t found it in regular stores, I was happy to see that it was available for me. Thank you for having the best fabrics for your customers!

Very helpful very knowledgeable about their products and a very friendly crew to help you with your diy projects..

Great selection and great staff

Awesome fabrics and helpful people

Got just what I needed and found treasures too.

Love this store, great source for outdoor fabrics and all the attachments.

Fun place but a little pricey. Youll find a lot of useful things here.

This store has a great selection for my custom projects

A large selection of specialty fabrics of outdoor and sports use and accessories too!

Helpful staff. great selection.

A great place to go for technical fabrics, findings, trim, and patterns. The staff really knows their stuff and can help direct you to what you need for your project.

Fantastic shop with wonderful and helpful staff!

Maybe I didnt read the fine prints....but my credit card was charged 22 dollars for an 8 dollar sew pattern. 4$ handling fee and 6$ shipping fee. and the actual pattern was printed on a very very thin paper that would rip while I unfolded it....not impressed. AND I didnt like the horse cooler pattern. The item (which was just paper) took about a month to arrive. Never again. Ill cut my loss and move on.

You can build a backpack or tent here. Great staff.

Great selection of outdoor and athletic fabrics.

Great prices and inventory, helpful staff.

I want to love this place, but damn, the employees act like its just torture to talk to any of the customers. Ill change this if I have just one decent interaction with any of them, but until then...