Went to Alan Jay this weekend for service on my traverse. After speaking to Joshua, I walked out with a 2021 Suburban RST! He was great in every aspect. Patient, understanding, and knew what I needed for my family.I was impressed with his car knowledge. Even more so I was impressed with his honesty. He didn’t sell just to sell. He told me what I needed and what I didn’t.Customer service was top notch. The place was clean. It had a lounge for my kids while we waited which had working vending machines, coffee and water. The car inventory was great and the prices even better. I highly recommend Alan Jay Chevy and I highly recommend Joshua for all your car buying needs!

Great employees and an easy negotiation and delivery process make this dealership worth a drive. From start to finish the Alan Jay Chevrolet staff worked to assure that I would receive the best deal once they found me the perfect truck. Although 90 miles from where I live, this is the second vehicle I have purchased this year from this automotive group. Because they go the extra mile to earn my business, even though they offer delivery anywhere in Florida, I will always drive the extra miles when I need to trade or add to our fleet.

Joshua was excellent in every aspect. I purchased a truck and an suv great customer service. I highly recommend you speak to Joshua when visiting Alan Jay.

Very thankful that alan jay provides a courtesy shuttle service. i was treated with very good service by all i came in contact with. did notice a smell coming from car after driving it home on 10-7-2021, like it smelled hot. i am assuming that it may be a chemical burning off engine area where i had fuel injectors cleaned and coolant system cleaned. i had 30,000 miles maintenance done on my 2016 sonic to keep it in tip-top shape.

Fixed the Charger up real nice. Kelly is the best, great customer service.

It was done on time. All people were very polite.

I needed to go to the service department to have my car fixed. A part had come loose after using a local oil change place (not them), which was causing problems with my car for weeks. They got me an appointment and within 30 minutes knew what the issue was, ordered the part and got me back the next day. When I came back, it took less than an hour for them to solve my problems. Everyone I came in contact with was helpful and polite. Would definitely go back in the future!

This is mu 4th vehicle from Alan Jay and the service has always been excellent.

Car saleswoman Kylee Rowe was very professional and very caring as well as a people person. She kept in contact with us until the car arrived from the factory. When it arrived the car was waiting out front for us to test drive. We bought the car and she came out to the car and showed us all the features.

My wife and I had a great experience buying a truck from here. Shelby was our sales person and she did a great job helping us through the entire process. Great truck for a great price and a quick and easy buying experience. Thanks so much guys!

Thanks to everyone on the Alan Jay Team for tolerating me 🙂 starting off, Mr. Harry in Service was ready to go the day I had my appointment! He got me right in and shuttled to work! As any mechanical job, you can run into setbacks but everyone on the Alan Jay team was ready to assist. I was provided a very nice loaner as Alan Jay wanted to make sure I was as comfortable as possible. No one likes to hear the bad news when it comes to their vehicle but I was taken care of. Mr. Jerry was also very polite and made my experience even more comforting. He called me back promptly and made me feel like he truly cared!!! Thank you Mr. Auble for your promptness as well and for getting back to me!! To all the Alan Jay team THANK YOU THANK YOU THANK YOU!!!!!!

The people thier were so helpful and polite and explained everything my vehicle needed before doing anything to... Im so glad I chose this place to take my 2016 yukon get checked and get serviced and the prices are very affordable and they work with you .. definitely would recommend this place.. Thank you Alan Jay Chevrolet in Sebring, FL

Very friendly personnel. Great Service. I expected to pay for my oil change and was informed that since my vehicle was a certified used car purchased there That I get my first 2 oil changes free. I did not realize that! THANK YOU

A big shout out and thank you to Sheryl Adams, Business Manager for handling all the financial details of my 2019 Blazer purchase and explaining everything on the warranties etc and her great capabilities, experience and knowledge of her job. To David Bob’e, Sales Manager for his wonderful behind the scenes to get me the best deal and for being such a nice and courteous person and to Jack Weisblat, Director of Finance working his magic with the lender to get me the best interest rate ever!! 👍🏽

Great service and very timely. In and out in less than 1 hour. Very impressive !!

It was easy to make the appointment through the Chev app. Service responded promptly after vehicle was serviced to notify me. Communication was great.

Less than 24 hours after we decided to trade in our old car, we pulled a new Buick Encore GX into our driveway. Joshua Chavis was very helpful, knowledgeable, and a pleasure to work with.

Excellent experience all around and would highly recommend this dealership, especially Kylee and the entire Team who made the buying experience seamless.

I just feel that your communication to your customer is a little lacking. I had to come down to find out what was going on with my truck. Other than that, I’ve always had excellent care of my truck.

Mark Betscher the Service Advisor and Mark the Technician were absolutely amazing, thank you.

I must say, I had a great experience with my sales person Chavis. He made me feel as I was top priority and was able to answer all my question with expert knowledge. I highly recommend anyone looking to purchase or lease a vehicle to ask for CHAVIS! You will be very satisfied. Thank you Chavis for the 5 star treatment you and your team provided. We will be back 🙂

Ask ALL THE QUESTIONS!!! They will take advantage of first time car buyers w6ith disclosing warranty information. We thought we were explained everything and come to find out we were definitely cheated. We will be traded this garbage, had nothing but problems since weve bought it car to someone with a higher offer than the laughable offer they keep giving and will NEVER buy from alan jay again. You ALL should be ashamed of yourselves for conducting business this way just to get a sale. Stop ripping people off who rely on a reliable vehicle and warranty.

I called Alan Jay early this morning trying to get an appointment for a oil change. The operator tried to get through twice. She took my name and phone number and said they would call me within the hour. After waiting in excess of 6 hours for a return calI I chose to call the Chevy dealership in Avon Park. I live just a mile and a half away from Alan Jay in Sebring. Still no call at 5:30 tonight. Quite disappointed in how this turned out.

Had oil change and tire repair and Mark was great. I was in and out in an hour

Had a stuck thermostat on a 2015 Corvette after driving from out of town to a race at Sebring International Raceway. on Saturday Morning repair completed and was back at the track by 1:30 PM. They made what could have been a bad day into a minor inconvience.

When I purchased my 2016 malibu it had a small dent in the driver side fender located near the light. However I reported a problem immediately to the salesman and he set up an appointment for it to be fixed. It was in Alan Jay Chevrolet shop for 2days.However it never did get fixed. I also reported the check engine light coming on . they didnt fix that the first time. Not sure if it fixed yet. I picked up my car yesterday afternoon and my paperwork states that my car was wrecked and the Whole headlight assembly needs replaced and the sales manager told me that it was my place to fix it. I am very unhappy and definitely will not refer anyone down there. And I am sending a letter to Chevrolet corporate office as well as the better business Bureau.

Joshua Chavis has done and excellent job of taking care of us through three different deals and that’s hard to find these days.

We have lived here for 20 years and bought every vehicle from Alan Jay, NOW we are moving back to MICHIGAN and we will continue to buy from Crippen auto sales. thank you and Jesus for your friendship and KINDNESS. God is Love and Kind.. WE LOVE BUICKS

The service department found our problem when no one else did and that was a plus. The service department is very polite and professional.

Always great guys at service tech one problem Harry at Sebring, FL 33870 Alan Ja he had a Stroke I hear I sure hope you folks are helping him out dont know much about him he is a Great Service Manager Thank You guys

I went into the dealership looking to check their inventory and patrick Hanson came out and assisted me.. very knowledgeable and nice.. to make this story short i ended going home with my new equinox . Very happy with it.. Great prices also!! i will recommend this dealership if you are looking for a new vehicle.

Best sales experience I have had. He made the process extremely fast and easy!

Scheduled on a Friday to have my vehicle detailed on a Monday. Drove to the service dept to talk to the about the type of detail I wanted. They had my vehicle for several hours on Monday. The service personnel said the vehicle was finished and looked good. I looked at the vehicle and observed dirty seats with hair and spots from food still on them. The vehicle had been washed but where the tires spend, there was clumps of dirt still on the vehicle. Just too many things to name. The service guy, left to go and get the service manager who appeared to not know what to do but to go and get the guy that cleaned the vehicle. After I began to explain in my frustration, that the this detail job was not good, the detail guy began to make excuse and then state he does not perform miracles and began to argue with me about his SLOPPY work. I continued to complain about my losing a days work waiting for my vehicle to be cleaned and being charged for this. Finally, the service manager decided to offer a refund of my $140.00 for service that was worth $0 or have it recleaned. They should have paid me for my waisted time, their detail guys disrespectful attitude, and a job that was definitely done below any professional standards.This is the way this dealership does business?? Go Figure!!!

Great and extremely fast service! I was in and out in a matter of seconds with a great choice of a car.

This is one of my favorite places to buy a reputable and reliable vehicle.... Thanks to Matt Im sporting a new Honda CRV... smooth Matt, very smooth... BEST CAR SALEESMAN EVER.. I totally trust you... No pressure. Im going to share my story on Instagram... YOU ROCK,

It was the best experience I have ever had at a car dealership. I felt that I was going to get the best deal from the first moment I walked through the door. My salesman was the most professional salesman I have ever dealt with. He was knowledgeable and able to answer all of my questions. For the first time in my 69 years, I felt at ease when buying a car. Please use this dealership as anexample of everything that is good in car buying. #Ask4Chavis

Great experience!!! Love my new Buick Encore! Its a really great car. Everyone was terrific to us. Joshua Chavis was so helpful and did everything he could possibly do to move things along quickly and make us comfortable throughout the process. Highly recommend Alan Jay Buick! Thanks so much to everyone!!! So #Ask4Chavis!

Did not plan on buying a car here here in Florida. We were just looking at the newer ones with a few miles on it. We seen one but not all the Bells and whistles on it. Your salesman Ferdinand located one later that day so after a little dealing we decided to buy it and very happy with it. Ferdinand was great to deal with (Great Job) 👍

Very nice job and the cat was wonderful company!

I was helped by one of the sales employees Ferdinand. He was extremely helpful when it came to fighting to get me a good deal on a nice use vehicle. Even with a trade in that I still owed a lot on he was able to get me a good price on a used 2017 Kia Optima. Although I am very happy with the car and the price I did run into one issue of misinformation with my warranty but I don’t want to let that over shadow the excellent experience I had with them. Great service. I will be back when I’m ready to trade up.

Had such a great car buying experience today at Alan Jay Chevrolet! We were incredibly upside down in our current car, but the salesman Patrick Hansen and his manager worked diligently to make it happen for us! We were even more pleased when we signed the paperwork and found out we were getting 100k mile warranty, along with the payment we wanted! We have been to multiple dealerships trying to get out of our high mileage car, and none compare to Alan Jay Chevrolet! We will definitely be customers for life! Huge Thanks to Patrick for all of his patience today!

Thanks for your service excellent service friendly smile and fast service

The Sales Manager, David Bobe and our Sales Associate, John O’Neil were so professional and made the buying process go so quickly and smoothly! We have never had such a pleasant car purchasing experience . We would HIGHLY recommend this dealership. We drove almost 2 hours from Sarasota to Sebring to buy our new Cadillac and it was worth the drive.

I bought my car back in October. A few months later, I found out there was an issue with the process of the paperwork as it went through to the finance company (no fault of Alan Jay’s) .Just wanted to thank Sheryl Adams for diligently working on getting it fixed for me. It was a lengthy process, but she did a wonderful job of getting, and keeping, the wheels in motion. She stayed in contact with me and constantly assured me that the issue was getting fixed, which it did.

This as perhaps the most pleasant vehicle purchase I have had in a long time. They always take time but Joshua Chavis made the journey easier. He was attentive and prepared to move the process along. We purchased a new Colorado at a reasonable price with a fair trade-in. This is the second purchase from Alan Jay and we will be doing business again.

My repair experience was for a difficult to diagnose camera malfunction. The service staff worked hard to resolve the problem while making every effort to accommodate me as the customer. Very satisfied.

Thank you Chris McCray and the Alan Jay staff for making my buying experience perfect. My 3 hour ride was worth it!! Absolutely the best dealership to deal.with bar none! Everyone is extremely friendly and thos place delivers unmatched customer service. I would highly recommend Allan Jay Chevrolet!

Reggie has Help in a very big way, my wife and i need to up grade to a bigger car. The Buick that we bought 18 month ago is to small to but her walker in, Mr Reggie help us to gradeup to a Equinox and we really like it. THank you Reggie

Patrick Hansen was by far the best salesperson I have dealt with in over 15 years of vehicle shopping. No nonsense, up front and worked to get me an awesome deal. I highly recommend you ask for Patrick when you arrive or make an appointment.

I’ve been servicing my camaro here for 2 years and Mark in the service department is very helpful and knows how to handle all my issues with the car. They have a new manager that was very helpful and knowledgeable today assisting me with the car problem.The transmission mechanic was very informative and handled my issue with the car very professionally. I recommend Alan Jay GMC in Sebring to all my friends and family.

Buying process was quick and easy. Everyone involved was a credit to the dealership.

Went just to look at some cars was looking about getting new used car and Ferdinand was my sales person very nice help me with everything I looked a 2 SUV’s Decided on the one and after further review of the SUV he had a much better one to offer me he was an absolutely amazing sales person so if you ever want to get AMAZING service when you go to Alan Jay request Ferdinand you will definitely get the service you deserve

Jesus and Mr. Gary in service were excellent. My extended insurance was a little bit dificult but they work it and got me a new transmition and a car rental. They did an excellent job with the transmition as well. Thank you.

Got a great truck at a great price! One of the most stress-free car buying experiences Ive encountered. Thank you! #Ask4Chavis

I had my Equinox serviced today (3/23/2021) and was completely satisfied with the attention I received. I had a problem and my advisor explained in detail what was involved. Tech and shop foreman test drove the vehicle andfound it to be operating properly. Alan Jay Service Department receives an A+.

They did a great job servicing my 2021 Silverado Trailboss

Had an appt. for routine maint. Was in and out in a timely manner!

My truck of dreams died on the road while I was out of town. Went to Alan Jay automotive in Sebring and Josh Chavis had me driving out of there in the next truck of my dreams in under three hours. I was treated extremely well by Josh and the entire Alan Jay team. Without a doubt, it was the best auto purchase experience of my life. Thanks again to Josh and the entire Alan Jay team.

Everyone was very pleasant from beginning to end.

Very courteous staff. Jesus Ortiz is the best, friendly, efficient and always making sure I am happy with my service and gets my service done in adequate time. Very satisfied. Thank you.

Everyone was great and accommodating with all questions and concerns we had.

Scarlett Burrell was the greatest. Everything was very smooth and did not take all day. Never hovered over us was very helpful. Not only sold us 1 car but husband also bought a truck the next day from her. His went a smooth as mine. Everyone we had contact were great.

Joshua Chavis made this the absolutely most easiest vehicle purchase ever! He even took the time out to deliver the vehicle to me. I didn’t even have to leave my home! You were very professional and helpful. Thank you so much #Ask4Chavis

Smooth transaction at all levels.

Jesus was very efficient and made sure the service was completed quickly. In general there was continual cleaning in the waiting area.

#Ask4Chavis. Our experience was like buttering a slice of bread with warm butter. Informative, considerate, professional and we left with smiles!! Great experience and highly recommended this Alan Jay location!

Service advisor (skinny White guy) was lazy. I asked him to check my extended warranty and just wanted to sell me new tires. I said I wwanted to check my warranty first and said its not covered because it doesnt have a nail in it. I told him it does have a nail let me show you. Of course he didnt go and he told me I can call the warranty myself. In addition who ever inspected my tires never saw it. I dont think they even checked the vehicle properly.

Everybody is very helpful and they do everything they can to fix your issues!! Jesus and the service manager were awesome. My issue with my car was actually fixed. I did have to go back to get it checked after service but am hopeful that the problem will be resolved with no iissues. Ill update after my service

I had excellent service today in purchasing my new SUV. I want to take the time to thankful the salesman for this experience. Josh Chavis made it happen. He was knowledgeable and answered every question we had. I will refer him to any one looking to purchase their vehicle.

My salesman John ONeil was great. I had shopped on line, went through Sams Club True Car emailed back and forth with John and I was very pleased with the sales experience, I was pleased with the price. HOWEVER, I am on my way over to CANCEL an extended warranty that Mike, in finance added to our loan after telling him several times that we did not want add-ons. As a matter-of-fact, when we went back to financing I told John that we did not want add-ons, John said he has to go over them with you, just tell him no. I feel that this was an exacted scheme. We were left to sit alone for almost an hour while the finance papers were being drawn up...it was later in the afternoon when our loan papers were signed and Mike rushed through them just instructing us where to sign and not allowing sufficient time to read the documents. HOWEVER, I told him several times that we did not want the add-ons or extended warrenty. At one point, he mentioned a warrenty for electrical maintenace that was $6.00 extra a month and my husband asked what it covered but I said no add-ons, no extended warranties, no credit life or ad&d. Mikes scheme added over $2550 to our loan or an extra $35.50 per monthly payment. In addition, I dont think he bothered to shop our loan. I have an 850 credit score and my husbands score is over 735, I feel that I should have received a better rate. My sister was impressed with the Buick Enclave and was going to check with Alan Jay, but she is looking for another dealership. This is the fourth vehicle I purchased with Alan Jay (Toyota Camry, Four Runner and Sequoia) my mother has purchased a Buick and more recently a Cadillac, my sister has bout several Nissans from Alan Jay. I would hope that Mike is not representative of the level of service that Alan Jays dealerships find acceptable. I am beyond disappointed, I am frankly disgusted. The one thing I told John was how pleasant the buying process had been Now I have a whole new attitude because I feel that Mike was attempting to take advantage of us, possibly because of our age, our friendly demeanor or because he thought he could get away with it....and I wonder how many other Senior Citizens he has pulled this stunt on. Alan Jay your staff represents you and your values.

Service consultants are friendly, knowledgeable and helpful. Customer waiting area, restrooms and refreshment area are exceptionally well maintained. Entire facility is handsomely modern and clean. Work was completed as promised and in a timely manner. Not the least expensive, but proves the old saying You get what you pay for.

Joshua Chavis did a wonderful job helping organize and close the sale of our new car! He was speedy and very knowledgeable, we were short on time and he had everything ready for us when we got there to pick up the car! We will definitely buy from him again! Thanks Josh!! #Ask4Chavis

Its always a pleasure to have all my service needs done by the best in Sebring I bring all my vehicles there. The employees are all great especially the service department and parts department

Gary and his team in the service department are top notch!!

Great experience!! From arrival, all the way through the buying/signing process. No hassle salesman to finance. I knew what I wanted and they didn’t try upselling anything. I will definitely be returning for my next vehicle. I highly recommend this dealership.

John was great, but did not appreciate the high pressure from the finance guy pushing me to purchase something i really did not want an making me feel like i was obligated to purchase it.

Im filling this in for my mother but she said she very happy with the services they provided. They gave her a new car to use and saved her $200. So she was super happey

I used to be in sales up north for many and I went to every one of his stores and could not cut a deal. I drove over to the west coast to three Ford stores and that was a waste time. Stopped on the way home at Bill Jarrett Ford and worked with Bobby the sales Manger and got $8300.OO discount with no AND ONS, only sales tax. I only lease cars and I leased a new Ranger Lariat Sport. When my lease is up Im going back to work with Bobby. Only had to pay sales tax.

The salesman was great. The Financial Manager Sheryl, in her attempt to sell warranties, said many disparaging things about GM products, like they dont last, theyre not reliable, buy my warranty! I would not allow a person who has such a poor opinion of GM products to be anywhere near the sale of them. She should be terminated.

Harry is absolutely the BEST! He is always there when I have a question or need service for my vehicle. Going on my 5th Alan Jay vehicle in 20 years!

This is what happens when guys behind the counter make commission on repairs. If I could give zero stars I would. I was quoted $1,200 for equipment that wasn’t needed for a repair on my power steering. Turns out my alternator was faulty. I was told my ECBM as well as a solenoid valve needed to be replaced. I am just wondering if I would have gotten a call during the repair to tell me this all to tack onto the bill. Untrustworthy would be an understatement. I will never do ANY business with this company again. Shame on you guys.

I bought a new 20 Chevy Equinox in March 2020 and it has died 4 times on me when I was stopped and had to put in in park and start it again also my CarPlay radio freezes quite often and the driver’s side lane assistance light went nuts flashing constantly driving to Illinois with no car close to me. It’s only done that the once. I had it in to Alan Jays twice now trying to find the problem with it dying and the can’t find anything wrong. I’ve even took videos of my radio freezing and sent it to my salesman Matt Ratke to show his boss. I feel like I should get a replacement vehicle of the same model and year but the sales manager Ed thought the a 2017 Malibu 29,000 miles was equal trade and I decided not. It’s not my fault that my car is doing this and I don’t feel safe driving it any distance. The 1st it died while I was on my way to Illinois to decorate my husband’s grave who died a few months before and it died in Nashville Tn in a traffic jam. Needless to say it scared me. I have bought 3 brand new vehicles from them in 7 years. I did call GM and talked to them and suggested that I go back to Alan Jays to talk with Ed sales manager a salesman Matt and I did but I didn’t get anywhere except wanting me in older and a lot more miles car. I tried to get Alan Jays phone number but wouldn’t give it to me so I am going to call GM back. I feel like they done me wrong so I will never recommend them to anyone. This is not Matt Ratke’s fault ( salesman) I have always used Matt and I highly recommend him as a good salesman. Ed the manager not a bit caring it’s just $$$ to him. Since my husband is gone I only have one income now. Good luck to anyone that buys an equinox.

Let me start by saying I will definitely purchase again from this great team.Chris the GM was awesome! You ROCK!John Santiago awesome guy. Explained every detail of my new car.Finance guy (can’t remember his name) very patient.. I was the last customer of the day but he explained every detail in my loan and was very helpful!I would give you 10 stars if I could!! Thanks to you all!!!Sincerely Allie Crews

Josh helped me work out the details of a newly leased Cadillac! Excellent service, and very knowledgeable! See him for your next vehicle!

Everything went fine. The service advisor was very helpful. The waiting area was comfortable.

This place is amazing.....I just got my new car from them and I love it.thank you Joshua Chavis for helping me with my car.You were wonderful will be referring you guys.THANK YOU

Joshua Chavis was a pleasure to work with while purchasing my new car. His professionalism, attitude, and desire to provide outstanding customer service was evident from the moment we walked through the door.

Josh was very informative and helpful throughout our purchase! Great salesman! Ask 4 Chavis!

Smooth process, great customer service, and awesome deal!#Ask4Chavis

This dealership has great customer service and cares about any concerns you may have.

Great service! Thank you Patrick Hansen! Love my new Cadillac!

Best car experience Ive ever had. General Manager Chris was timely in his communication, time and time again went above and beyond. Felt like I was treated with the upmost respect, something Ive never experienced in a car dealership before. I highly recommend Alan Jay Chevrolet.

They were very easy to make an appointment with and when we got there everyone was so friendly and helpful. It makes us feel that we belong there!!! Just one bad thing ---- there were NO COOKIES!!!!!! Did someone eat them all?????

I went to look at tbe Buick Envision from 90 miles away. The price was great and I drove it home that night after they all stayed past 10 pm to make the deal happen.Thank you to my salesperson Scarleth Burrell for a speedy process and be so good at what she does.

Joshua was a great help..he got us a perfect deal...thanks !!!!

Service rep was friendly (Harry) - Service time was quick and easy.

Josh Chavis was our salesman for the purchase of our latest vehicle. We were more than impressed with his level of professionalism and customer service. We don’t live in Sebring anymore so we handled most of the negotiation over the phone and we basically just came in to sign paperwork. We were in and out very quickly, we appreciate Josh’s work ethic and would recommend him to anyone.

Joshua and Matt were very helpful, patient and made the experience relaxing, unpressured.

My new Buick Envision is much quieter and the ride is substantially smoother than my 2019 Kia Sorento. I’ve really enjoyed driving it this week and using all the features my Kia didn’t even offer! I really appreciated how easy it was to do business here! Everyone involved was very courteous and professional, and especially accommodating to my specific needs and time constraints. The GM and my salesperson even came to my office, and allowed me to take advantage of an extended test drive. I am very happy with the deal they made me! If you’re shopping for a vehicle I would definitely give them a shot. I was impressed with the quality of the vehicles and the customer service here is remarkable!

I was greeted and treated very nicely, Reggie was excellent !