To get to a live person to help you, you have to jump through so many loops that just repeat the same questions over. Then I have had so many issues with the internet service .. I bumped up to the highest amount and still have issues. I am over them and plan on canceling my service as soon as I can

Easy access for payment. But I believe that for the services they give you the price is very high. I might think of getting another internet service.

The young ladies seem to do an excellent job got me all set up And theyre supposed to be out on Monday

Wonderful customer service. Employees were extremely helpful and friendly. Enjoyed my experience there.

Sharon Henderson very professional went above and beyond very pleasant made a difficult situation wonderful very happy .Ms Sharon made my hour drive to resolve the problems that were promised over the telephone go away,very helpful and knowledgeable.

Quick and easy to drop off equipment.

Great service. You should be able to do this on the phone. Their phone service is awful.

Had a terrible time. They was charging us for high speed internet but we was only getting 30%. So not enough internet to run phones.. Surround sound... Movies buffer.

I moved to Sebring 3 months ago. I had a contract with Xfinity back in Miami and they weren’t able to provide me service here at Sebring because “we aren’t serviceable.” The fact is that all my neighbors have Comcast. Here at this office they want me to pay $1000 and wait 4 months to be “serviceable.” I hope that everyone watch this review so they know in advance what a bad service I was given!

Terrible customer service. Makes you wonder why you pay a company to have their employees verbally abuse you as a customer.

They said they would get me going. The last guy was didnt tell truth. Still have issues I want to thank them at Comcast office. The last guy didnt do anything.

Get my 2015 volvo semi truck running good back on the road good job

Friendly people and great service by the reps

Called, started service, picked up equipment in minutes and hooked up at home...all under an hour. Not bad.

Excellent customer service at this office. Everyone there was very friendly and very helpful in solving my problem. Glad they all at our local office. Thanks to all.

Cause all of their employees are very nice and they have so many upgrades and they dont kill you on prices.

When you call into Xfinity (Comcast) they say this location is open, but when you go there they have a sign on the door saying this location is currently closed. But yet the head office doesnt know why and everyone is leaving there equipment at the door to be stolen. No one will give a reason why theyre closed and no one can get and equipment.

Had to turn in a router. Was in and out in 5 minutes. Very courteous.

I have never been a big fan of Comcast/Xfinity until today. We switched back to their internet service, as we needed faster for my Wifes new job. We had connection problems on our end. They sent out the nicest most Professional service tech we have ever had. His name is Will Domenech, it is really great to see that kind of excellent Customer Service again. Thank you Xfinity

Customer service told me that I could walk in without an appointment but their office isnt even open. Dont waste your time.

The best breakfast i had in a long time I will always there when Im in town

Perfect. Always great service and friendly staff.

Helpful, friendly and professional staff. Id give a higher rating but they need more staff to reduce waiting times.

Trainee with one of the repair servicemen stole a gold pearl bracelet and a diamond tennis bracelet from my bedroom. I found both of them in my bedroom closet looking at something where there is no TV access or wiring in there. At that time I did not realize what they were doing until after they left then I realized and went to look at my jewelry. Plus I have my safe in my bedroom closet that they were looking down at the floor. If anyone else has had a problem with them please post for others.

Cuz I find everything that I need and my closest Walmart

Poor service for the price we pay each month

Wonderful service by Bailey and I had a wonderful experience

My wife and I went to this center to have our bill adjusted, customer service person was very nice and helpful, very nice place.

If I could give comi cast less than zero i would. There customer service is as atrocious as there cable tv service.( which is now censoring tv programs) Soon theyll just be a bad memory for me, as of 1/4/21 when I return there equipment Ill be done with them. Had I known that they are supporters of communist i would never have called in the 1st place.GOOD RIDDENS!!!

Went with Comcast being they said I wouldnt gave any connection issues like I did with CenturyLink, here it is 1.5 months into my 2 year contract, no internet or tv. I even paid my bill 2 weeks early!

Always pleased with installation people.He was wonderful

They hook your cable without even ordering it, lol

Rudest customer service i have ever dealt with. Would never recommend this cable company.

Need a much larger place. More indoor seating. Not very comfortable for customers to stand up to talk to a representative

Worst cable company Ive ever dealt with. Employees arent trained. Took 3 jokers the first time around - one claimed to be a supervisor. He was exceptionally rude as well. service was in and out and never reliable . Two attempts to troubleshoot over the phone with someone I could barely understand each call lasted over 1 hour.These 3 jokers took a short cut on proper placement of the router according to the other 2 jokers that came on the next service call. They left equipment behind. Never did have reliable service . in and out for 7 weeks. Finally discontinued service. Woman at the service center was rude when I turned in equipment. Customer service kept calling wanting me to tell them why I disconnected and do surveys etc. REALLY!?. Went with local cable company. No problems everyone is pleasant and they even know how to install cable!

Great customer service it was worth the drive

Want to talk to agent

Good service and they gave me a mask i for got mine

Fantastic service! The local office and the girls that work there are so efficient. Dont listen to the comments. They always take the time to help their customers. They dont make the prices or the rules and some people need to understand that.

Good service and staff is professional and friendly.

Went in this morning and it was great. Not a long wait and staff was great.

Fantastic company!

Tired of Comcast n their poor service

Tried for months to get them to come out to see if I’m serviceable or not. Never came out just marked the account as non serviceable. But my neighbors have it. 🤔🤔🤔 Makes no sense

Very friendly knowledgeable staff. Ask for Aime

I ordered a prepaid Xfinity for my home it was $50 which I prepaid for when I receive the machine couple of days later I went to set it up I found I could not get service I called the company and they said they would send the truck out and charge me $70 just to activate the line from the house to the pole on a new service i told him I was not going to pay $70 and that they could please refund my money back I would bring a machine into them and give it back they proceeded to tell me that would be four to five weeks before I would get my $50 back off my debit card which is like cash so I had to call and dispute the order to my bank and it still takes into 12 days to get your money back by the way they dont give you interest on that four to five weeks while their holding your cash, worst company in the world to deal with I will just keep CenturyLink any day of the week, also its hard to set up a account with them they must have sent 20 codes which I never did get it set up.

👍👍 noooooo complain

Biggest rip off on the planet, they could care less about the elderly

Is a great Dr

Todays service was great. I wish I would had this service when I have called before. I love my service but got the run around from 3 different people. If I am ever treated this way again I will leave ComcastThank u. 4 stars

Hard to find entrance!

Not to long wait I still had first generation remotes and she gladly replaced with newer model. Employees. Very knowledgeable and great customer service.

We had cable service during our stay at an RV resort. Very nice and efficient installer but you have to bring the box and remote back to the office yourself when youre done. Nice staff, easy to return, easy building to find.

Im at the point I no longer want service with this company if i cant even communicate with a person. The automated voice is no help at all and just runs you around in circles.and I cant make a appointment .Ive been without connection for over two weeks and havent been able to get through to anyone .

I’ve been here twice. Both times they were kind, patient and helpful. The fixed my issues and lowered my price .

Our girl that waited on us was very helpful. Very pleasant.

Very pleasant good service!

Fairly quick service. Staff could be a little more customer oriented.

Wonderful staff very helpful actually enjoyed my visit to start up a new service

They are usually very nice and work with you very well I like this business and its employees. The location is kind of hidden though and their sign isnt very big, so unless you know exactly where it is its very easy to miss the business building.

Very good. Staff is wonderful and knowledgeable. Ami is wonderful and a good sales associate.

Worst Company I have EVER dealt with. Employees promise things that just Dont happen and make you responsible for the problem. I will never deal with Comcast/Xfinity for anything in the future.

It was excellent. They were very nice and very helpful.

After driving 45 minutes to pick up new modem I was given one that didnt have any working Ethernet ports. Wireless only doesnt cut it for me so I have to drive back and pick up a new one because they refuse to ship it to my work.

Although this store is too small and often way too busy, the staff is awesome! They always take care of my issues promptly and professionally.

The worst. Friendly local staff. Cable always has trouble but recently they changed the box and we are unable to watch most Netflix and all Amazon channels regular cable glitches extensively. After 3 years they finally buried our cable and the bill is still in my fathers name though he died 11 years ago and despite the fact that we’ve taken his death certificate and proof of my mother’s ownership at least 7 times over the past 5 years. It is completely ridiculous. I have never had this level of service.

Brought my old TV boxes in & traded for HD boxes, but they never activated themWhy would I want them, if they werent activated ?? Sooo hard to get them activated & working through phone calls....

Thanks for letting me keep the single band modem.....lol...its an old one anyway

Service needs to be improved and people needs to know there products. Over priced and spends money when not needed. We all then pay for it in increasing . They do not care since they know they have us to pay for it.

Very friendly and fast service

Informed the person that I was taking to that they are described as an Xfinity mobile store on the Xfinity/comcast website. I noted that there were no cell phones and stated I am guessing that you dont do cellphone exchanges here? After a five minute explanation of their process when I asked to see the phones available a supervisor came out and said they did not do that there and directed me to go on line and check the store finder to find an address. I explained to the supervisor that was why I was there talking to them.

Good experience

Keep doing a great job good customer service

I went into this office on a Tuesday and asked if I could get cable TV service at my address. I was told they would have to put in an order to see if I was in the service area and they would let me know by Friday. I didnt hear anything from them so I stopped in the following Monday. I was told the computers were down and they would let me know when they found out something. The next day I called 1 800 COMCAST and had a tech there the very next day. That has been a couple weeks ago and still have not heard anything from the Sebring office.

GreAt customer service home town feel

Wow really u say is This might mean that someone’s trying to fool you or steal any info you send to the server. You should close this site immediately.I remember

AWESOME

Personnel changes have made for better customer service

This rating is about Xfinity period. The installers tear up your house and put in the equipment shoddy. Then you call Xfinity they send $60 per tech fee. Half techs do not know what they are doing. They will tell you want you want to hear to get you to sign up. When termination comes they give you 10 days to get the equipment back to them but unlike Direct TV they do not send you a label to send you equipment back in. They will not give you an address to UPS it to or a phone number. Tech support is rude and not helpful.

Worst company ever to deal with. Totally incompetent customer service. I have been trying to get service at my new home for days now. Over 5 hours on the phone muddling through a terrible automated answering system just to try to get a human. Finally thought I had an arrangement for service and when my appointment time came...no serveman I called agsin... wait wait finally a human in the Philippines!!!! Of course he was sorry for my issues but my service call was cancelled,no customer notification of course so I had to go through the entire reorder process again,of course he was so sorry, after another be hour of conversation and waiting I was told my next available appt would be 6 days away,I said this was unacceptable,he tried to get me expedited and trsnsfetran me to another person who was of course sorry also and promised me an expedited service call. He said he would work on it and would call me back with a new service time shortly. no calls yet,that was yesterday afternoon. I totally have no faith in this company and will go into my local Comcast office in person to attempt to clear things up,if no reasonable solution is offered I will cancel everything and go to another company. Enough is enough,they do not keep promises and are incompetent at their jobs. So far over 5 hours,no solution, will go the local service center-1-2 more hours. Clearly at the end of my patience. If you have options I would recommend avoiding this company completely.

Finding the place is a little hard but the service is very good with nice customer service reps

They suck

Burial team illegally buring cable per N.E.C. 300.54th day waiting on getting it fixedUPDATE: Comcast subcontractor came to my house today. Showed him where to bury cable to avoid future fence installation and cement work.Contractor refused to bury cable, full of excuses. Contractor left without job being completed.I was told to reschedule after cement and fence in place.Problem with this though there is no pvc pipe inplace for cement.His boss told me before he leaves he will put in place a chase for future cement slab. I handed back phone to his boss and he drove away, contractor did not speak english.

Speed is changed sounds have to buy more.

I have equipment to return and their not open

Great service- Didnt have to wait long

Very quick service. Updated our equipment. We were in and out in no time.

They turned me in to a collection agency for not returning their equipment upon cancellation of their horrendous service at our FL home. I returned ALL of their equipment, including the original box, cables, router, cable tacks, packing material, and the TV equipment, which was useless, since the signal was not strong and kept cutting out. The GPS trip to the Herring Ave. site is still in my phone. For the most part we used our phones for internet while at our FL house. Over half a dozen visits to our home failed to fix the problem. The technicians have no way of communicating with each other about previous attempts to alleviate the problem, so they just kept replacing the line, time and time again. We finally told them not to come out to replace the line and turned one tech away who had planned to do the same. One of the last techs that came out to try to fix it gave us a business card to call directly to the headquarters, which we did. That fix, which was work on the pole, did not work either. Months later, I get a notice from a collection agency that I owe Comcast for not returning my equipment. I do not have their malfunctioning, subpar equipment, and Im wondering who, in their right mind, would keep it, except for melting it down for scrap. By far, my worst experience with a communications (HA!) company, and it is likely that whoever received my equipment at this location 7 months ago (Im talking about you, gentleman at the window on the right) is either a thief, or incompetent, or perhaps it is just that they are using Comcast for their internet service and, as is common, it cut out at the time my transaction was being processed. .

Had questions and they were answered very nicely.

WAY overpriced for subpar service. We stream everything but we cant watch anything because its always out.

Interested in accout

The ladies at Comcast were great, they listen to you and solve what you need to have done. I prefer to go now in person than call on the phone to Comcast to get things straighten out

I ordered service for 4/14, equipment came but couldnt be hooked up they said it was shut off at the pole. So they couldnt come out for another whole week to connect me. It is now 5/7 and they still havent corrected my bill after 4 phone calls. they are billing me from 4/14. the last representative said she fixed it but the guy I talked to today said she only gave me a credit because they charged me for installation which they should not have. I cant get it through to them that they need to change the billing date from 4/14 to 4/28, the connection date. I am so upset and frustrated. They dont get it! Must hire illiterate people at minimum wage. I explained over and over if you dont change the date I not only am paying for days of service for this billing cycle that I didnt get but also for next billing cycle. If they keep my billing cycle at the 1th then, next month I pay from the 14th to 14th. I should be paying from 28th to 28th.

Lacks customer service

Internet goes out constantly. Equipment is crap. Customer service keeps you on hold while tossing you from one person/department to the next. Ive called every day for the last two weeks. There are outages here every day. Its the most ridiculous thing Ive ever seen.

Stopped here around 3 pm and there were not a lot of people in line. I told the rep the package I wanted and she got me set up with service.

I have had satellite and I find that Comcast is better. And they have fast internet .

Bery organized people .they work very professional.

I have to say comcast is the best service ever but over the years all my bill does is go up in price. The best thing i did like about comcast is no contact so if i have to cancel because funds are low i can do so. But now comcast is not for the poor person anymore for thier service because now they want to charge you more money to not have a two year contract with them. Sad that now Comcast is thinking about how much money they can get. Why change something for years have worked fine for the poor people to have TV and Internet service without having to over pay for service. Also comcast used to be cheaper than other service providers out thier but not anymore. Now they have the i do not care as long as they can get more money in thier bank accounts. I have been with Comcast for over 8 years without having to cut service for any reason and have never been late on a bill. So as a loyal customer my does my bill have to keep going up in price over the years. Comcast please think about your loyal customers who have been with you for so long. Offer your loyal customers a discount after being with you for so long with out cut in service and bills paid on time.

Lady wasnt very helpful. Rushed me out noe Im all confused what cables to give back