Great experience. Got in and out quickly was very educated on my options by Abraham he was great, and had a very nice way about him. Was able to take my new queen mattress home the same day. They even help to tie it securely to your car.
We needed an adjustable bed and after a lot of research decided on a purple mattress with an adjustable base and my wife found a good price at mattress firm. We were very happy with the purchase and the mattress and frame have been great. We ran into some problems with the base and I called mattress firm and they could not have been more helpful. I want to name out the salesperson who helped with that, John Puccio made an extra effort to make sure that we were helped and able to get through the warranty process easily and quickly. John called me back to let me know he had spoken with his district manager and made sure I knew that our problems were being resolved. Thanks John for all your help!
My wife and I visited the store on 6/9/2021 in search of beds for a guest room. John was very helpful, courteous and attentive. There was no pressure to buy the most expensive mattresses. We appreciated the fact that he listened to exactly what we were describing, and he found what we were looking for. Overall, an excellent experience.
Sandra was full of knowledge regarding all of the different brands and levels of comfortA little pricey compared to Amazon but they deliver, set up, and remove old mattress.I would refer friends and family to Sandra, without a doubt!!
Steal deals, cant beat these prices. I had a guy named John help me out. Then today I had someone named Tara help me. Both knew what they was talking about, and helped find the perfect bed for me. I highly recommend this place! 👊
I had a wonderful time. I was assisted promptly and professionally and ended up purchasing an adjustable base to relieve pressure from my spine. When I expressed interest in options to upgrade my current mattress to alleviate lower back pain, I was given a helpful and thorough rundown of all my options and settled on a head and foot adjustable base. The staff was knowledgeable about what my options were and very compassionate. I highly recommend anyone looking for help changing their sleep habits to alleviate chronic pain visit this store of educated and sensitive professionals.
I was very pleased with the customer service that I received at seeking store. Abraham was professional and with a great knowledge. He made me fell comfortable every time I had questions.
I recently purchased two mattresses. The person who helped me was absolutely helpful. He knew all the answers to any question we had. He made us feel comfortable. Definitely unlike an experience we’ve had. He is the definition of someone who you would want representing / selling your product. Thank you so much to him!
The salesperson (Abraham) was very knowledgeable of the products and took time to answer all of our questions and concerns. There was no sales pressure as we had experienced at another furniture store.We’re looking to have some good quality products delivered to our home next week.We added an adjustable base to our purchase which we opted to buy the 10 year extended warranty. What disturbed me is that they overlap the coverage. It comes with a 2 year warranty but the extended starts from time of delivery, so in effect you get an 8 year extended warranty. Why not be factual and state it that way?
My husband and I spent a couple hours here and found a perfect adjustable bed. Thanks for all the help and advice to employee Abraham!
Everyone at every step of the process was helpful and professional at every level.Especially the salesperson who went above and beyond to help me find the perfect mattress (Jason in Seekonk, MA). Thanks Jason!The delivery was also on time, efficient, and completely professional. Excellent service! I will be sending anyone with mattress needs to Mattress Firm!
Outstanding customer service from Abraham at Seekonk! He guided me through the process on my new bed and i am satisfied with my new mattress.Thanks again!
Abraham, our salesman at Mattress Firm in Seekonk, MA, was professional, informative, and extremely helpful during our purchase of three mattresses for our recently acquired Florida condo.
Within 30 minutes Dan guided me through a abroad selection of mattresses allowing time for assessing comfort with both the bed and price. Professional, personable, very knowledgeable of all products is Dan’s forte. I enjoyed the process and feel very confident that I will be happy with you new mattress.
Everything A-Z was a joy.Maxine was absolutely wonderful.I only wish all sales events were as pleasurable, quick and effective as Mattress Firm of Seekonk.
.2nd purchase, Their bank couldnt look up my acct., could not determine what problem was, couldnt activate it and after 45 minutes on the phone, decided to use personal card to purchase, leaving me no choice but to pay in full at store. I was also told i could buy bed FRAME for $75. Ended up being the BOX SPRING. Little disgusted with communication issues and uncept promises.
Great experience, Abraham was a very informative and helpful sales associate who made picking the right mattress for my daughter easy. Would definitely recommend to anyone.
Fantastic, friendly, helpful. Our salesman made sure we got the best deal for our money. I would definitely recommend going here!!
Very easy, great service. Had a mattress in the car with in a 1/2 hour. None of the run around the furniture stores gives you when buying a mattress.
Great Service. Colin helped us pick out a few beds with a great price and discount.
I forgot his name but the male associate who helped me was terrific. He asked me what I was looking for and listened to my answer and guided me in the right direction. He was knowledgeable and courteous.
Abraham was my sales man he was very kind and courtesy! I will definitely be back for furthe bedding needs 💯 was a pleasant experience 🙏
I purchased a mattress and box spring 15 minutes before closing at Mattress Firm in Seekonk. Although I had come in to shop at that time . Jason was gracious, courteous, and informative and helped me choose. an appropriate mattress and box spring for my needs. The price was very reasonable, too. I am very, very happy with my experience! I cant wait to try out my new bed.😊
Employee was great at helping me choose the right mattress and adjustable base
Our sales associate was so helpful and patient. He wasn’t pushy and didn’t try to sell us the most expensive thing. He really made sure we were getting the right mattresses for us. 10/10
I had a good experience going to mattress firm. I learned things I never knew about mattresses. Thank you Mattress Firm you will have my business in the future. Love that mattress.
Kevins a cool guy
I was quite pleased with my shopping experience today. Abraham was very knowledgeable in regard to what I asked. He was very astute & made sure I was happy with my purchase. He was careful to make sure I was protected when I tried out the different mattresses.A kind, wonderful gentleman is important when dealing with the public.
Customer service was excellent. Polite, knowledgable and patient. There was no pressure by the sale associate into making a purchase. They’re we’re able to help us make a decision on a mattress and adjustable base and I’m very happy with our treatment.
Jason Moniz at Mattress Firm of seeking is the best mattress salesman I’ve ever worked with! He’s thorough and attentive. Highly recommended him and if you’re in the market for a new mattress go see him!
Salesman was friendly, knowledgeable and they made me feel comfortable trying out beds. Didn’t take long to narrow down the search to find my dream mattress. Always thought mattress firm was the expensive place but it wasn’t. Great deal, great service and can’t wait for the bed to be delivered so I can finally sleep again.
Abe my salesman was awsome service was speedy and great...did not feel pressured to buy anything am definitely going back
Awesome experience, would definitely recommend to anybody looking for a good deal on a mattress and base. I didn’t realize I needed or wanted a base until he lifted my legs and head. Then when He put the bed down all the way, it felt like CRAZY different.I’m so excited for my new mattress.
Fabulous salesperson who had 15 yrs experience and could answer all my questions without embellishing the answers. I owned a tempurpedic mattress for 8 years. Best damn mattress ever. I knew I wanted one again. She introduced me to the hybrid model. I believe it will be a great fit for me. It really offers some great features at my point in life. I will know in 3 months! HIGHLY recommend Tempur pedicmattresses to anyone sitting on a fence!
Tara was wonderful and very knowledgeable.
There great. With great knowledge of all the products they sell. It’s a number one place to shop for your new mattress.
The salesperson was great in helping me choose a comfortable mattress, I could afford! I would’ve loved if I could take home the very comfortable mattress that was almost $5000 but the one I bought will do.
Kyle was amazing! He instantly helped my mother & I out as soon as we were in the store, and helped us find exactly what we needed. He really went the extra mile and was overall a personable, genuine guy. Would definitely recommend this store, or any other Mattress Firm where Kyle may be working because he really just made it so simple for us. There was no attempt to get us to spend extra money, just gave us exactly what we were looking for and that’s pretty rare now a day’s. Thanks again Kyle!!
Abraham in Seekonk MA was very helpful. Plenty of choices at the store. Great experience, I highly recommend.
We went to a few places to shop for a mattress before heading to Mattress Firm. We were greeted by Brandon, He was very informative and patient as I tried and retried mattresses before deciding on the perditions fit! He did not push us towards the most expensive mattress or rush us along, but made many suggestions as to what would help with things like sleep quality, muscle soreness, back aches ect..... If you need help buying a mattress I would definitely recommend Matress a Firm! We made our purchase and to our surprise Brandon called us the next day to tell us the mattress went on sale and gave us a $200 Credit on our account! Shocked to say the least because it was not on sale the day we went in and he did not have to give us the money back. So on top of all the other good stuff They are an honest company 😊✅
Abraham at the Mattress Firm in Seekonk was more than helpful...he went above and beyond to help me find an affordable box spring that I could rely on. He took the time to inform me of the differences in each piece. Thanks for everything!
Please come here if you need a mattress. There prices and quality are 10 stars!! I bought two twin beds in a box. This place had the best price. Thank you!!
I learned a lot and recieved a great deal!
Nathan was a very knowledgeable salesman and had a no pressure approach. I felt he had our best interest in mind which I greatly appreciated.
Abraham was very informative and even helped put my boxspring on my car because it didn’t fit in my SUV.
Abraham the store manager helped me out and was amazing and showed me the value from buying in store instead of online. Purple mattress for the win 🤘
Very helpful and superior customer service.
Great experience all around! Jason was very helpful & knowledgeable. Would definitely send friends & family.
Kyle was super friendly, helpful and knowledgeable. He found me a great price and since I knew what I wanted, he got me in and out. Thanks so much!!
Abraham didnt rush me, very patient and understanding, he worked with me for a Mattress. I greatly appreciate it..
Quick easy fast service, Abraham was very professional 👍
Love the great customer service Mattress Firm gives their customers.
Salesman Jason was very helpful and did everything over the phone because of COVID -19 he was very knowledgeable about the products and even recommended certain items as well than you Jason u are awesome
Abraham at the seekonk store did an excellent job helped me to understand the difference in the choices of matters I had, well within my budget and looking forward to receiving my mattress, thanks again Abraham and the Mattress Firm team.
Sales guy Josh was great and super patient with us ! Very much appreciated all of his knowledge.
I had a wonderful experience. He was very welcoming knowledgeable and kind. My mother and I both walked out of there very satisfied.
Our salesman Jason Moniz was super knowledgeable and helpful getting us exactly what we needed.
I had a great experience working with Sheila and others members of her team. She gave great advice and was helpful while my wife and I worked through the many options trying to figure out what we wanted in a new bed. I never felt any sales pressure at all, which I really appreciated. I ended up buying 2 mattresses and felt so good about the deals that I got. I would highly recommend shopping at this Mattress Firm!!
Kaitlyn was more than helpful great experience
Well, I bought a new mattress today. It’s not something I thought I’d be be spending money on during a pandemic (or even want to spend money on) but I’ve been having major issues with my current mattress. Aches and pains that I shouldn’t have at my age. Tossing and turning all night and never really achieving the quality sleep that I should be getting.As someone who is VERY active recovery is extremely important to me. I have been part of the Health and Fitness industry for over 12 years. My background is in Anatomy and Physiology and I take much interest in how nutrition, exercise, and recovery effect mental and physical performance. I met with Brian and I can tell you not only is his customer service exceptional but his knowledge and understanding of the products that he has to offer are extensive. This clearly goes beyond what the company provides as training to their sales reps. He has an understanding of what good quality sleep is and factors that can negatively impact it. His knowledge of the body and how it reacts to different stimuli when it comes to sleep is extensive. He was able to point out a few different options for me based on cost, issues I have been dealing with when it comes to sleep, and how each mattress would benefit me or not work for me at all.Depending on your sleep quality you will either see an increase or decrease in your mental and physical performance from day to day. If you are on the market for a new mattress, don’t want to be played around with by a sales person, and gain an understanding of the science behind sleep go see Brian Morrison. I promise you that you will have an excellent experience and learn a lot in the process.. Brian- thanks again for helping me out. I’m so impressed with the knowledge you have and how you deliver your information in a way that anyone can understand. I hope the rest of Mattress Firms Sales staff is as knowledgeable, passionate, and professional as Brian is. He was never looking to just sell me a mattress .. he was making sure he could provide the best SOLUTION based on the issues I have been dealing with. Invest in your health people. It’s not just something that you sleep on! Your immune system, mental and physical health depend on it. It’s worth the price you pay and if price is a concern he will find your something that fits in your budget! After all, with their finance options that they have available I can tell you that it is cost effective for anyone out there. Here’s to a good night sleep and better performance!
Excellent customer service and deals.
We had a fantastic customer service experience here! Even though Justin realized early on we would be unlikely to purchase a mattress from them due to shipping to an unusual location, he gave us a very informative experience and was incredibly helpful with none of the negative pushiness or excessive sales you worry about when mattress shopping. We truly learned from and enjoyed our shopping experience here, especially compared to shopping at some competitors. Wish we could have bought from them, but the issue was on our end!
I was very pleased with the service there. Especially will Diana, she’s great, she was able to answer all of my questions while providing honest feedback about the mattresses. Staff was knowledgeable and made it a great experience for me. I would recommend for sure
Kyle was very knowledgeable and helped us narrow down the best mattress for our new home. He showed us all the options based on what we were looking for making it quick and easy to decide.
We were helped by Abraham, he was very welcoming and knowledgeable and extremely helpful and very friendly.
The sales person was very knowledgable and helpful.
Great service, very knowledgeable, high quality products great pricing
Great salesman, answered all my questions. Paid close attention, clean store.
Justin was absolutely amazing. When you work with a salesperson, you want them to be knowledgeable and understanding to your needs. Justin was beyond that I never felt pressured or uncomfortable. I highly reccomend Mattess firm and ask for Justin!!.
Everything went exactly as scheduled with no issues. Great service and execution!
Tyler Lavoie gives great customer service, knowledgeable about the products, patiently answers questions with no pressure to buy . I would advise anyone to see him about your mattress purchase !
Went into Mattress Firm looking for a mattress and I was very impressed with how above and beyond the sales team went to get me an excellent deal. Eric the district regional manager took the time to explain all of our options and made sure we went home with the bed we loved. I WOULD DEFINITELY RECOMMEND MATTRESS FIRM IF YOUR LOOKING FOR A MATTRESS!!!!!
Excellent customer service
Anthony is an amazing salesman I appreciate him!! God bless and he deserves recognition!!!!
Great service and prices!
The mattress that was delivered to me was full of stains and bumpy like oatmeal. It was so bad, that the delivery men warned me before they even took it off their truck!! I luckily, saw it with my own eyes and rejected delivery. The fact that someone OK’d this mattress from the warehouse as satisfactory, deliverable and worth $3,000 is INSANE. I instantly lost all respect for this place and will be looking elsewhere. Anyone affiliated with this company should be embarrassed.
Due to my own late work schedule, we arrived at the store a half hour before closing. The employee, Allison, was friendly and knowledgeable. We were not rushed, she actually offered to let us try more mattresses to make sure we were satisfied with our selection. The delivery team was efficient, no complaints with them. We were expecting a confirmation call the night before to narrow down the delivery time, but that call never came. Just as I was about to call the store on the day of delivery to discuss the delivery details, the call came in saying they were on their way. We have only had the mattress/box spring for two nights, therefore we will reserve any comments specific to the product for a later time.
So easy and friendly! Would recommend!!!
I went into the store and everything went well(a bit over priced as it was), they had no problem accepting my money. However, their customer service is atrocious. To begin with the woman working there wrote the wrong phone number down. I called the day of delivery to get an update and she had trouble finding my order. She said that she accidentally wrote down the wrong number and asked for confirmation to correct it and that I was next on the delivery schedule. 4 hours later and no mattress, I decided to call again. She told me that the delivery drivers tried and there was no answer, even though I was at the apartment all day AND next to my phone with no visible attempt of either calling or paging via apartment call box. The woman then states that she AGAIN wrote down the wrong phone number, and that I would have to wait another day for delivery and offered a $100 refund and a new 5 hour window the following day. The next day, I called in and talked to another representative and was simply wanting to request a 30 minute heads up as I have other things going on and would like to make sure I am available to receive the mattress, and was rudely told I just need to make sure I am there when they are or they will move on. He seemed annoyed that I called and offered zero assistance. Although purchasing from this store is very easy, dealing with the associates is a nightmare and leaves you subject to their incompetence. What ever happened to taking pride in your job? Their job is customer service, not merely swiping credit cards and then continuing to wander an empty store. Hopefully I receive my mattress today as the floor is quite stiff on my back. I cannot recommend this place to anyone and advise you to shop around elsewhere unless you have no other option
Awesome experience
I had a very pleasant experience with Mattress Firm. I came half an hour before they closed and April assisted me with unmatched customer service. She was very delightful and made this a very good experience all in all.
Recently purchased a mattress from this location. My husband and I had the pleasure of meeting and working Mohamed M Belal. He was professional, friendly, and very helpful and knowledgeable. We didn’t feel obligated or pressured into a purchase. He took his time to answer all of our questions and untimatly helped us choose the perfect mattress. If you are looking for a new mattress I would highly recommend this location.
Shiela was amazing!!! She was extremely professional and made sure we understood everything that was going on.
Good selection. But we didnt bat here. Staff was knowledgeable.
Excellent customer service 👍 *****
Great experience! Amazing mattress! Thank you!
I arrived just as the store was opening. Looked like they were preparing for the Labor Day weekend sale. Many brands to choice from and everything was pristinely displayed. I give only 3 stars due to unfriendly staff member.
My parents purchased a mattress from this joke of a company. They originally had a water bed so they got rid of it the day their delivery was expected. It has been a month.....mattress firm has delivered 4...yes 4 WRONG size/type mattresses!!! How can you screw up that bad? Nobody wants to seem to help fix the issue either! My parents have been sleeping on a living room couch for a month. Stay away from this company, the people are unprofessional, uneducated, and completely disorganized.
We have had the mattress one week and already we are seeing/feeling dips on both sides of the mattress where we sleep. We paid well over $2,000 for it and were hoping to be able to sleep on this mattress for years to come. This is why we got rid of our more than 10 year old mattress, which didnt show dips on either side until the 10th year. Very disappointed in this mattress and the inconvenience we will experience, not to mention a ridiculous $150 fee to have it removed and replaced with a mattress that will keep its firmness. Worldclass Beautyrest, Bridgewater king mattress is what was purchased.
Love my $50000 bed
Not happy, bought a mattress and box spring, slightly after a hole appeared in it . exchanged it for another, same thing, contacted them and the hole wasnt big enough to exchange it. I dont think they are mattress professionals .
Kyle was the man.