Everything from start to finish was great and everyone I worked with was very solid!! Karlin and Ann helped me pick out flooring and gave me ideas to think about, George came over to measure and talk through the quote with me, Mark came over to evaluate and Art and Brandon were in our home for five days installing. Everyone was super nice and kept me informed each step of the way!! I’m amazed how different my kitchen and bathroom floors look and absolutely love them!! I’d definitely recommend anyone looking for installers to hire Southwest Floors for their flooring!!
Good little floor store. Knowledgeable, helpful staff. Competitive pricing. Good selection.
Friendly, courteous staff, nice selection too.
I now have my whole main floor covered in Cortex vinyl planking with Southwest Floors. Its beautiful. The measurement taking was non intrusive, quick and accurate competitive quote, and the installation is perfect. They addressed my every need in a timely and professional manner. It started with Tyler on the first phone call. George came out to measure and the great job LV and Chris did installing. They all worked as a great team! Pleasure to have them in my home!!
Friendly staff and a handsome warehouse manager.
We had an absolutely wonderful experience with Southwest Floors in Seven Hills!!Tyler is a young man willing to go the extra mile to help the customer!George measured so well that we had very little left over. We paid for exactly what we got! The prices are extremely reasonable. We love the quality and feel of our new carpet! Please keep this local business in mind for all your flooring needs. We need to keep our good local companies in business! This is a good one!! The carpet is made in Georgia (I asked.) We have more flooring we need to replace and our total comfort level is with Southwest Floors.
We wanted to upgrade our carpet in a high traffic living room. George helped us select a great carpet at a good price. We are very pleased that we chose Southwest Floors.
George the store manager is the best ! He was able to get our carpet installed with short notice at a fair price, something HD and Lowes could not provide.The installation work was excellent! Highly recommend Southwest Floors !
I highly recommend Southwest Floors. I have used them twice for installing carpet in my home. Great product, great communication, great installation. Our new carpet looks amazing!! All around I am impressed with Southwest Floors and intend on using them again in the future.
Need carpeting quickly and came in in just under 2 weeks and had a guy out a few days later to install. Got waited on quickly and Fran was very knowledgeable and kind. Have previously gotten carpeting from them and have been very happy with it. Pete the carpet installer with very efficient and personable. I would definitely go back there again.
We have used Southwest Floors for all our carpet purchases!!! We requested Scott as our installer and he is exceptional. Great product, great service, outstanding installation! Thank You for another terrific job!
All around A+. The Sales Staff Anne, Tyler, and George are great to work with. Installation was fantastic. The value and experience was worth every dollar.
We have worked together with Southwest Floors on several projects over the past 6 months. They are very professional and have excellent customer service. They are responsive and can answer any flooring questions. Very nice people and excellent company to work with.
Tyler was incredibly helpful in helping me pick out some carpet. Installers were clean and courteous! Cant recommended them enough!
Thank You SW Floors! From the people in the store to carpet installation excellence at its best.
The reason for one star is their customer service. I went into the store on April 3 2018. It was hard to get waited on -had to hunt sales lady down. I told her the specific tile my wife and I wanted and she said she would have to check with her distributor and call me. She acted like I was bothering her. Im 65 yrs old -I didnt go in the store to kill time. Today is the 16 of April and no call back- well my new floors were installed by another company last Thursday.
I had an issue with the quality of the quarter round that Ive purchased 7 months ago and discovered just now. After a few phone calls the owner graciously agreed to reimburse the full price of my purchase that pleasantly surprised me. With all the negative reviews I wanted to put something very positive that I personally experienced with this business.
Awful customer service, strong smells from the carpets for weeks, do not care about your experience.
Met the owner today I was very impressed great staff very nice showroom Im sure ill be back
It was pleasant and easy, everyone was very helpful
Id give no stars if possible. Management is horrid. Owner does not know meaning of the word respect. Rude and throws temper tantrums.
Friendly and knowledgeable staff.
Do not go to Southwest Floors. Very bad experience.
Great advice and selection.
Love the new carpet
Very nice