Getting a new phone is always a painful, time consuming process. I took a chance, based on good reviews, and went to the Seven Hills AT&T store near me. Joe was extremely helpful in helping me select a phone, researched what would be the best deal for me as an existing customer, transferred all my data to the new phone, and I was out of there in about an hour. Not the usual painful process! Highly recommend this store!

I came in today to look into upgrading my phone after holding off for a few months, and was pleasantly surprised to find even better promotions going on than the last time. Joe was very adamant about working out upgrades and moving things around with my plan to get me the best deal possible. He didnt really have to do that, but ended up saving me a bunch of money per bill on top of getting the newest Samsung flagship, expanded data, and answering every one of my questions.This was definitely a great experience, and I would recommend visiting Joe and the team in Seven Hills anytime you have concerns about your account or are thinking of an upgrade, or thinking of switching to AT&T. Ive been a customer for near 20 years now, and this was one of the best experiences yet.

The manager was very helpful. He reviewed my family’s plan and saves me $40 a month. He was very friendly and extremely accommodating to myself and my son.

Slow service,Short and inaccurate answers to questions,AT&T is expected to do much better than that.

Wow what a wonderful experience here at the at&t 7 hills! They not only gave us a wonderful deal on service but even accessories!! So fun here thanks again joe!

This location is great! got to eat dairy queen while I got my phones transfered, went home too my new at&t tv!!! Easy

Wonderful time here today w/ me and my wife.. thanks joe&john

They could not help me with my problem because he didnt have time even though at the time I asked there were two techs and no other customers. Thank goodness I finally got a person on the phone who helped me solve my problem.

Love this store, the guys were awesome and very helpful..

I had a billing issue where I wasn’t getting credited the correct amount for 2 of my devices. The young man Dave was a huge help on getting my credits to be the correct amount on my account. Manager Nour was very pleasant and helpful as well.

John was the best and I appreciate his time!

If it was possible to leave zero stars, I would. Their store manager activated our phones on someone else’s account! Then, we were told we can’t open an account because someone else used my husbands social and opened an account in their name and they racked up $8,000 in charges. Called the fraud department and were basically told too bad. So we called the credit agencies and reported it as fraudulent activity. They agreed and removed it from his credit report. ATT refuses to remove it. The manager then said oh we can override it come in. Then when we got there refused to let us leave the store until she had our phones or be charged with theft. So now, we have no phones, and can’t even port our numbers over because they’re on someone else’s account and you need their information to port numbers over. We tell her we can’t have our numbers so she then gives us the account owners personal information with account number, account pin, etc. without the account owners permission. She’s screwing people over to save her job and cover up her mistakes.

Avoid this location if you can. Three bad experiences here.. most recently, the ditzy manager didnt explain trade-in processes at all, just said they would take care of it. Sent my trade-in to the wrong location and I was charged for not returning my old phone to Samsung - now theres nothing they can do about it and I have to eat the cost. The children running this place dont care about the customers and would rather cop attitudes than actually help people or do their jobs correctly.

Go see John, he knows what he is doing. Fixed my iPad in a minute.

This was the worst customer service experience Ive ever had. Sales associate was David C. Store had very little stock, David said corporate told them to try and sell what they had, no phones on display. David offered a phone and I asked to see it. He told me I could see it after I bought it, he cant open the box. I bought the phone as my old phone was on its last legs. I asked David to transfer my data from old phone to new one, he seemed bothered that he had to help me, constantly sighing! had to ask for receipt, no offer to ask if I understood phone. Was rude to another man that came in. Man was having problems with phone, associate said well its old, they dont last forever, very snotty & condescending. Man said he would go to Verizon and take his account there. Associate said do what you gotta do. Never asked if I wanted warranty on phone. Worst customer service EVER!! associate name is David C. My opinion is he should be fired immediately! I wont go back!!

Great service and super helpful

David and Noor were incredibly helpful on our two visits. Professional and polite.

Conclusion: Ask to work with Bryan and you wont be disappointed.The reviews for this AT&T retailer so far seem very polarized. Either customers loved their experiences (and products) or they hated them.In my own experiences, I can say that I empathize with both groups.I had a poor first few experiences with this location, and it took many trips across several months to undo the plans and services that I was paying for and that were never explained to me and that I never desired to have in the first place. By far the most helpful member was Bryan. Whenever I dealt with Bryan, he was very professional, reasonable, and open to what I had to say. He settled every issue that arose and made good on each one in an efficient way. He is extremely customer-oriented and operates with the standard that you should treat others the way that you want to be treated. Bryan is a first-rate manager and, as long as he stays where he is, I dont see why I would have any reason to switch cellular providers or retail sites. Its hard to find this quality of service out there.

Zack did a great job setting up a new phone for my wife and FINALLY getting my my DirectTV sub accounts to be unlocked. I must have spent 4 calls and hours on the phone with AT&T customer NONSERVICE over the last year with NO RESULTS...and all Zack did was resent my account and presto I can finally watch Sportstime Ohio on my tablet.THANKS AGAIN ZACKSeven Hills AT&T storeBroadview Rd

Very knowledgeable and helpful

Had a great experience FINALLY with an AT&T store! The manager was extremely knowledgeable and easily helped me transition from my iPhone to a new Galaxy Note 7 which I love. Highly recommend this store if you are shopping for a phone!

Small store.. Pay your bills in and out quick. Variety of cell phones and services available

I have insurance but of course all they are interested is in selling me a “new plan” thanks for just making it all about selling today instead of actually helping the customers.

Justin Dillon is a great employee. keep this kid hes the best.

A young man named Justin took the time to explain the difficulties I was experiencing with my IPhone. I would recommend this service to my closest friends! Thank you Justin...you made my day

This store is my go to awesome employees and the manager Brian is a babe his amazing! :) 10/10

My phone was on verizon and did not have data. I now have a go phone with At&t and like3 it a lot.

Great service and very friendly staff. I highly recommend this location!

As a first time cell phone consumer the employees at this location were extremely patient and helpful. Couldnt have asked for a better overall experience.

By far the worst experience Ive ever had with a phone. Staff cannot accurately take money for bills, Ive gone into pay only to have my service shut off because they didnt tell me the full dollar amount for the bill. Some how no one can answer a phone there either. Regret leaving verizon

The most helpful staff that Ive ever worked with, love this store!

The person was so happy to be there - their excitement was so contagious!

By far the worst customer service Ive had. I knew I should have stayed have stayed with Verizon. When Im telling you whats wrong with my iPhone dont try to sell me a galaxy and then tell me there is nothing you can do for me when I refuse to buy a new phone.

Nice helpful staff!!

Everyones awesome

Excellent time here

Great store

Super chill

Fast and Friendly

I like turtles

Amazing

Fantastic!

Great!