I am so happy that I went to the Quarterfield location! Everyone there Erica, Noah, Shay, and Justin are professional, welcoming, and patient. Great team work!Erica the sales consultant helped me and she had a great attitude and showed me the best representation of AT&T. I told her how I passed three or more other locations, and I’m glad I did. She knows her job and was extremely patient with me. Thank you Erica for your help and kindness. I will be sure to do business at that location every time from now on. Everyone stay safe🤗

LITERALLY THE BEST EXPERIENCE AT A PHONE STORE EVER!I went in wanting to switch to AT&T from another provider. The store was super busy but Erica made sure to come over to us to get us checked in and even got us started on collecting the information I needed from my previous carrier (which was SUPER helpful as my previous provider made it incredibly difficult just to get basic information on my account and took over 30 mins).Erica made the whole process super easy and stress free. She answered every question I had and I ended up leaving with everything I wanted/needed!

Noah, hats off to you and your customer service at the Quaterfield store. I was a 25 year customer with Verizon and because of you I made the switch not only to one of my services but to ALL. Keep up the great work. You are a great role model of how customer service should be!!

The representative Jason was professional, knowledgeable and most helpful. He offered many options to help save on my bill. Most importantly all the staff adhere to the safety guidelines in affect due to Covid👍🏽👍🏽👍🏽👍🏽

Just wanted to say that after weeks of dealing with online tech support and getting nowhere, Erica was able to solve both of my issues (on separate days) in a matter of minutes. Professional, courteous, and friendly, I had a great experience with her!

Erica helped me with upgrading, ordering and setting up my new iPad Pro! She was patient, knowledgeable and friendly. I’m definitely coming back to have her help me when I upgrade my phone! I’m sending my husband to her as well! Thank you so much Erica!

Erica was great. I was deployed for over a year came in to reactive my account and get a new phone she made the process very easy. AT&T is lucky to have her helping customers.

Erica was awesome!! Very Helpful will be coming to her for everything!

Came into This location with a issue from a Authorized Retail store that I had been having for a few months. RSA Jegan went above and beyond to help me get my issues resolved. I am very pleased with this outcome. Because of his level of service this location will continue to get all my business for the duration of time I’m with AT&T.

Do yourself a favor and do your order online. The employees in this store are clueless, screwed up my discount, didnt submit the auto pay correctly, took over an hour for a single number port, and tried selling me things I was not interested in (I had to repeatedly say I wasnt interested in their TV service). Lets just say my 1st bill was a shocker. Customer service was not even able to apply my discount because apparently this store attempted it too many times. I only switched for the 25% off. If this discount cannot be added on the next bill, Im switching back to Verizon.

I went into the corporate store quarterfield on Saturday (yesterday)the lady ms Erica went above and beyond to help me and was very polite I was in and out less than 10 minutes!!!! I really appreciate her service and I will be coming here at the time!!!! 👍👍

I was already certain about the device that I wanted so I understand that the sale was simple but the Salesman had 0 enthusiasm, I was about to spend $2000 on the new Z fold 3 but I wasnt offered any insensitives, optional extras like cases, a stylus nothing. It was like phone number.... Black, green or silver, it wont be released until the 27th. I know all these things are standard. I just wasnt made to feel welcome or that ATnT appreciate my business. I had to ask if its ok I could hold a demo of the $2000 phone Id just pre ordered. After I left Im thinking, should I have gone somewhere else? It just wasnt the buying experience Id been looking forward to for weeks. Ive literally been waiting for this phone to be launched and this was not the ultimate buying experience I had planned in my head. Oh well I guess the phone is the star not the Salesman.

Highly recommend Erica Hebron! Erica has made transferring cell phone carriers so easy and seamless. Amazing customer service, super friendly and personable, and she even stayed an extra 45 minutes past her shift without any complaints or problems. I will most definitely be coming back to see her. Thank you so much for looking out and taking care of us!

We highly recommend seeing Matthew at the Severn, MD location! Matthew went ABOVE and BEYOND to not only walk us through our changes the day we were there, but also assisted us with challenges that came up days later. I have total confidence in the feedback he gave us and he was so patient through all of my questions. If you are looking for help/upgrades/changes, go ask to see Matthew for an easy, stress free, process!

Great customer service and knowledge of how to find a solution!

Erica was very helpful. She helped me add 2 watches and 2 phones to my account. She was very sweet and helpful always giving the best advice and having the best answer.

Today the customer service I received from my Retail Sales Consultant Flora at the AT&T in Severn was top notch. She was very patient and explained in detail what I could expect from my iPhone Watch, 12 Pro Max. Then she took the time to set it up. I will definitely do all my AT&T Business with her. Thank you Flora!!!

Waiting time was terrible! Three salespeople and each customer was 35 to an hour to finalize sales. Ridiculous!

Amazing Customer service!!!The best experience I’ve ever had with a carrier.Highly recommend Erica Hebron!!

Erica H. did a great job! Assisted me in checking if there was an Apple Watch I wanted, and if it was available at their location. She checked to make sure they had it and explained it couldn’t be held but that they were not busy. I arrived in 30mins and she was readily available to help and remembered our call. She was very helpful in explaining everything to me and gave an honest assessment of the new series 6 watch. She assisted with explaining the cellular data and what would appear on my bill in the future. Very helpful, responsive and great customer service experience was had with her! Thanks Erica, I’ll be back to order a new phone from you too!

Didnt even want to look at my Samsung phone, they dont repair broken phones, even if you have at&t as a carrier

The lady caitlyn was an amazing help and we had a difficult thing to solve with my account and she was able to do it. After at least 20 plus calls to customer service n hitting a dead end each time I went to her one time and she got my issue resolved immediately and noted my account to avoid further troubles and issues. I cant thank her enough honestly. I hands down recommend her over anyone I have ever dealt with regarding att.

Every one of the employees were more interested in their Conversation than actually doing their jobs? The lady with the curly hair and glasses was so rude and uninterested in helping, and she also ignored them when I had another question. Very rude and their management needs to start being more involved and showing their employees how to do their jobs correctly and not be rude.

I visited this location on 10/14/2020. As I walked to the entrance of the store, an associate that was near the door walked to the back of the store as he saw me coming. As if he was trying to avoid interacting with me even though there were no other customers to help.Flora Colon greeted me as soon as I stepped through the door and asked me questions to better assist me. I was a new customer and just received my new phones and had already ported my numbers but, I needed to bring in my trade ins. Flora explained how the trade in process worked and how I would receive credit. She also explained the effect on my bill.I also received information on AT&T TV and current promotions. She was able to show me the device for it and explained the set up which was so easy. I ended up signing up! I had questions about the surface pro and the process to add to my plan and she had the answers. I was there for about an hour or so and Flora never made feel rushed and she was very patient. I also appreciated the fact that if she didnt know or wasnt quite sure about something that I asked, she asked the manager and he was also patient and very helpful.I left feeling better than when I walked in and was able to get more services than I went in for. The caliber of customer service a person receives can make or break a business. You need more people like her!P.S.- the rep that was avoiding me ended up getting a rude and nasty customer that came in after me...😏

Great experience. Excellent customer service

Caitlyn provided exceptional service. She clearly enjoys her job and ensured that all of my questions and concerns were addressed. My scenerio was very complicated and it took us hours to figure everything out, but she persisted and went above and beyond to ensure that everything was resolved. I cant say enough good things about the service she provided.

We were having an issue with our Direct TV with an error code of 612. After many calls without resolution to AT&T Direct TV Service line we were very frustrated. When we finally got through we were told we needed to have an in-home tech to solve the issue. That tech came last week. Problem still not resolved. I again called the AT&T Direct TV Service line and was on the phone for almost with an hour and was told by the rep we were the only one that has called in an error code of 612 and in his 13 years working at AT&T he had never seen this error code. I decided to hang up and call the best resource that AT&T has and that is Flora Colon at the Severn, MD AT&T store. Not only did Flora come to our rescue but personally intervened to ensure that there was resolution. We cannot thank Flora Colon enough for her personal commitment. On a scale of 1-10 she is a 100!! Thank you Flora for making this frustrating experience come to an end. TV working 100% perfect ONLY due to Flora!!Best,Robin & Larry Sells

Manager was great. Salesperson not so much. Told me they didnt have the phone I wanted & she walked away.

I went to have 2 new phones activated, we already had AT&T service. We had 2 older devices but just needed everything switched over to 2 brand new phones. This associate however was THE SLOWEST I HAVE EVER DEALT WITH IN MY ENTIRE LIFE. WE WERE IN THAT LOCATION ALMOST 3 HOURS IF NOT LONGER. On top of all that, as if that wasnt enough......our previous cell phones were Note 9s. The chargers they used were basically Usb-C. I had asked this associated extensively if these chargers could or would work on our new devices the Samsung Galaxy S21. He began to go into this long explanation of how they wouldnt yadda yadda, that we would need a new wall adapter, a new actual cord piece itself due to the USB ends being different and how they wouldnt work with our new phone. LONG STORY SHORT WE HAD TO BUY ALL NEW CHARGING SYSTEM.HERES WHERE AT&T GETS CALLED OUT FOR BEING LIARS JUST TO MAKE A FAST COMMISION BUCK!!!! I get home and try my new Samsung Galaxy S21 on ALL MY OLD SAMSUNG NOTE 9 CHARGING DEVICES.....AND THEY CHARGE PERFECTLY FINE AND FASTI had just bought 8 brand new 10 for chargers on an on older device...>

Ron James at the Quarterfield store in Severn, MD was a huge help. We had issues trying to verify accounts, transferring lines, and setting up our phones. Ron completely solved all our problems. If you are reading this and need a fixer, a man that CAN, someone who will exhaust every option... Talk to Ron. I’ll admit it. I was flustered, but Ron’s calm temperament put me at ease as well.Thanks again Ron. You deserve a raise, or your own store!

Had a super easy, painless experience! Ron is incredibly knowledgeable and personable, a true asset to your team. Courteous and friendly goes a long way. Thanks!

The worst experience ever will never go back to this location the employees are rude and unhelpful. Felt like I was bothering them by coming into the store for assistance.

Cena was awesome. Had such a great experience and it was actually a great experience and comfortable environment. Finally a decent experience

My store associate KB took his time to help a senior customer transition from an iPhone 3 original to a new android phone while enabling me to keep my old cell phone number & found a way to help me save on my monthly AT&T bill since I was not able to go with a prepaid phone plan. KB helped to make this change seamlessly and I appreciate his patience with all my questions, never rushed. KB is a true AT&T professional.

Erica was extremely friendly helpful and very knowledgeable. She is a great asset to your company

I wasnt there for a phone, but I truly enjoyed looking at the beautiful ladies working... You know who youre 😛

Erica Hebron was super...she worked with me in setting up my new phone and then switching over an old one. She was every knowledgeable and answered everyone of my questions! She was great! Helped me get discounts that I was eligible for.

Very much appreciate how much the employees accommodated time constraints i had. They made sure I was out the door in time for my appointment.

Went into AT&T and wanted to get a new phone & line. Jason helped my mom & I, he was great! When the system was giving him trouble; he called the support line and got it fixed for us! Best service I’ve ever had at this location.

Caitlyn was knowledgeable, helpful and did not waste my time!

I came to AT&T on quarter field road to get my service changed over and the representatives name was Erica. She was so helpful,kind, sweetexplained everything very well!!!!!I have never had a representative be sooo kind & she knew everything & more about at&t!!! She needs to be Recognised for her great job!!! Thanks Kelly tawney

Terrible Service... Eric from Glen Burnie store is the worst.Im Going back to Verizon. Verizon is more expensive but much better phone service.. The return of phones is a major hassle. Also there is a 50.00 restocking fee per phone.. Also if you get a new phone make them ship to you and you ship old phone back. That way you still have your old phone if you wanna cancel service after 13 days..

Erica was a lifesaver! It was our first time getting phones and getting our own plan, and we had so many questions and were so high maintenance but she was so kind and explained everything multiple times in detail and really took her time and energy to make sure we understood everything. Absolutely loved this girl! I definitely would recommend coming to see her at the quarterfield location. She’ll definitely do anything she can to help you and it is so appreciated!

Ron was extremely knowledgeable and very helpful! Superb experience!

Flora was amazing! She saved my parents a LOT of money by taking just 25 seconds to ask if they were military. Super nice, personable, helpful, EVERYTHING! I might change from Verizon to AT&T she was that helpful. And she’s taking time to show them how to use the newer iPhones.

Caitlyn my rep was awesome. She rocks! She was very knowledgeable and helped to save us money on our monthly bill. Did I say she rocks! If you live in Maryland near Severn or Glen Burnie. Go to the AT&T store across from the super Walmart. Even if you don’t live near there it is worth the trip. While I was being helped by Caitlyn. I was ear hustling the rep next to us she was just as knowledgeable and awesome!

Visit was more than 3 hours to purchase two phones and left without getting one transferred over to the new phone.

My iPhone was stolen while in a foreign country which I understand is an unusual situation. I did however provide a police report and the insurance company was informed about the circumstances. I realised that I would have to wait until I returned to the US to process the claim. My issue is that not once was I offered the choice or an incentive to upgrade my phone to a newer one. I would think that this would be a great time to offer an incentive for an upgrade or at the least an offer to do so.

They had an issue with staffing today but Flora made sure I was taken care of for my appointment. She went above and beyond in a difficult situation to take care of me and other customers.

I absolutely hate ATT retail locations. First I couldnt buy a galaxy watch 3 on release date because no one at the store can be trusted with eSim codes. Then I tried to preorder a fold 2 and they couldnt do it 2 days before release. Went back on release date, they werent getting any in store..... Went to best buy the same day and got my fold 2. The attitude from the reps in this store is horrible. Att is better off shutting down all retail locations. They are basically pointless. Also while Im writing this ATT actual service is now worst than sprint. I see myself hoping to Verizon in the very near future.

Caitlyn was great! She was able to get us upgraded In a timely matter. My only complaint would be that they didn’t have all the colors that we were looking for but wasn’t a deal breaker.

They are really unprofessional and rude. I felt so uncomfortable in the store. Management has to talk to their employees to be more friendly and helpful..

Jason at the quaterfield location for at&t was amazing at assisting me with all my needs and concerns. He helped me save money on my account and quickly used all ways to help me add a new line. Exceptional service- will be tell all about AT&T’s services

Fantastic service!!!! They were very friendly & helpful! They took social distancing and mask seriously!

Our store rep KB offered us above and beyond service. He helped us with all of our service needs and we can’t be happier! Thank you KB and AT&T for your shining service!

Everyone there has no clue what customer service is. I ordered a phone online and it said it should be ready within two hours. Over three hours later I still did not get an email saying it is ready to be picked up. I tried to call the store and on the fifth try someone answered just to say hold on and then I was on hold for close to an hour. While I was on hold I decided to drive to the store to see if it was ready. I live about 15 - 20 minutes from the store and they finally answered the call as I pulled into the parking lot. When I get there, there isn’t a single customer there and all the employees are just sitting around inside. Anyways the employee, Ms Erica, on the phone is talking to me and asking what my order is and says she can’t find it... I finally give her the order number and it pops up immediately just for her to tell me if I don’t think we have any of this stuff in stock... They did end up having it and when the Ms Erica came out to give me what I ordered I was asking about their policy and stuff because the website said it would be ready in two hours and I was only wondering why it wasn’t. The employee got a major attitude with me and wouldn’t stop arguing and eventually she walked away from my while I was talking just to murmur some not so good words under her breathe. The worst part is I didn’t even get an apology for any of it. Not for waiting on hold so long. Not for them being unprepared. All I get is an employee walking away from me rude as could be.

Staff was friendly and helpful, got us set up with new phones quick and easy with no stress.

Worse experience ever. After rep processed transaction to transfer provider rep discovered that price advertised was Incorrect due to management NOT having changed the plan price posted for 4 months. I had to run back and forth between stores to reverse ATT mistake because ATT rep failed to give processing information. A 4 MONTH OLD EXPIRED ADVERTISED BUT OBSERVED MANAGEMENT HAVING TIME TO SIT AND WATCH TV.

Jason was very patient with us and walk us through our complicated phone issues. He did a great job with helping us set up our account. Very friendly and helpful.

10/10 Experience Employee Erica .H Was Very Good With Explaining Various Plans And With Excellent Detail Insuring Customer Satisfaction.Also, Most Postive Attitude Seen In Employee Would Go Back A Thousands Times Again.

Jason Anderson was great to deal with. He was very helpful in guiding us to the different scenarios with options of going with android phones or iPhones. And told us about how the new phones will be coming out in less than a month or so. He was willing to help us out even with my giving him the information that I might change providers due to my never having signal at the workplace. Which is when I tend to get the majority of my calls. Which end up going to voicemail. Verizon just happens to be the one that has the monopoly on the hospitals. So their towers shut out others...I have always loved the customer service with AT&T.This store is close to the in-laws. If we end up staying with AT&T.. Jason is the guy well see!😇😎😃

We came to the Quarterfield store and received excellent support from Kendall. We just purchased phones from Sam’s Club and we needed some help activating the new iPhone, Kendall was right there for us. Thank you so much!

Ms. Hebron was very helpful and patient.

Had no help whatsoever at the Quarterfield Rd store today. Bought new IPhone back in March. Have problems with my Comcast e-mail. They told me it was a Comcast issue. Hardly glanced at my phone to help. Had questions about my WiFi and available GBs and they were not interested in assisting with ANY question/s I had. Will NOT go back to that location again.

Khalid was outstanding! Made the headache of getting a new phone much easier. Will be coming back for any phone, tv, or tablet needs. Thanks again!

Ive had some problems with customer service workers in the past but Erica was one of the few workers that actually helped me get through the whole process of switching data lines and helping me get my devices all connected. Kudos

Upgraded two phone and two different time delt with ms ericka the first time flo the second. both of them are rude they clearly don’t want to be at work! I walked out and called customer service to order one phone because my daughter wanted green and the lady tells me about their tv wish I could have got the boxes at the store but they didn’t say nothing to me about the tv getting my boxes in the mail Friday other than that my baby girls are happy with the phones I know y’all get paid on sales but flo act like she hates her job.

Always great service. Easy pay ATM so you dont have to wait if very busy.

Very helpful and friendly. Showed concern in trying to resolve my issues.

Great service!

Very helpful and knowledgeable. Extremely patient.Flora was the employee

Jason is super helpful and professional. Made navigating a difficult situation easy and way less stressful.

Rude staff, dont waste your time or your patience.

Caitlyn was very helpful in getting us setup with new lines and getting some good deals.

Erica was amazing she helped me file an insurance claim to avoid having to put out money for the phone I lost

Fantastic service. 4th time that Khalid has helped us with new equipment. I dont go anywhere else.

Not very customer oriented. Tell you to have a seat and doesnt say another word. Gave up after 20 min.

Flora is the best I’ve ever seen and worked with and will keep me coming back to AT & T forever!!

Tryed to get a screen protector and case I went in with 2 other people that were getting a phone and the guy said only 2 customers per associate and that I had to wait outside and I was wearing a mask idk why I couldnt wait inside and who really needs a associate to find a phone case and a screen protector 😂

Erica was incredible, professional and great service!!!! Thank you so much

I gave one star because I cant give zero. The employees are rude, the assistant store manager is rude. They sold me a phone they new was on back order and didnt say anything to me about it. Told me the phone would be in, in a week and here we are a week later and Im just now finding out that the phone is on back order for who knows how long. When I asked about what they will do for me to correct what they screwed up the assistant store manager hung up on me.

Associate was very educated and got us in and out in a fair amount of time.

Ms. Hebron was patient and helpful. It was a pure delight being assisted by Erica.

Charlie was amazing, he help me out so much, was very professional and friendly!

Very helpful with different choices to choose from and make up my mind.

Brain was really great helped my mom and I find the perfect screen protectors. Helped us also understand how nice the glass+luxe is in having the screen protectors. The difference being it doesn’t chip on the edges and then continue to crack the screen even more. A+++

Customer service is horrid. Not at all knowledgeable. Not helpful. Rather dismissive

Matthew was truly an exceptional sales representative.

Quick and easy. New phone activated in 5 minutes. Great service

Wonderful service by the store rep Flora!

Erica at the Quaterfield Branch was very kind, patient and professional.Thanks for your service!

Shop manager is very kind men I stopped this store the manager come to me and help me with his goodness thank you Mr.manager!

AT&T cellular phone store. Helpful sales and service providers. Good selection of popular model cell phones and related products.

THE GUY KHALID HELP ME HE DONT REMEBER ME I WAS ON OF HIS FIRST CUSTOMERS AT THE ARUNDEL MILLS STORE. WHY ISNT HE PROMOTED YET? EVEYTIME I COME IN HIS STORE HE TELLS ME HES TRYNG TO GET PROMOTED THAT WAS 3YRS TOLD ME THIS. BUT THIS GUY HAS DID NOTHING BUT MAKE MY TIME IN THE STORE FAST AND EASY. THE MANAGER GREG ENERGY IS AWSOME AND YOU NEED GUYS LIKE THESE TWO IN THE STORE

THE MANAGER AMAKA IS VERY RUDE AND VERY UNPROFESSIONAL I CAME TO THE STORE AT 10:23am ASKED TO SEE A MANAGER. AMAKA WALKS OUT IN THE CAR AND THE OTHER GENTLEMAN YELLED TO SAY HEY THE CUSTOMER IS ASKING FOR A MANAGER SHE GOT OUT THE CAR AND SAID HOLD ON FOR 2 min WHILE SHE GOT BACK IN HER CAR AND PULLED OFF. THE STORE OPEN AT 10 and SHES TAKING A LUNCH ALREADY I SAT IN THE PARKING LOT AND WATCH HER BRING HER FOOD IN BEFORE HELPING ME. SHES A MANAGER SHE KNOWNS CUSTOMERS COME FIRST I FELT THAT WAS VERY UNPROFESSIONAL.

Horrible service from Flora. She asked if we called customer service rather than trying to help us when we first arrived. She also had an attitude and just didn’t seem like she wanted to do any work.

Great service but my phone was stolen and they didnt have an loaner option I I understand not having the program its not their fault but they told me I could get a phone at Walmart without stocking fee and use that until my phone was able to go back in service which was helpful

Worst people ever! Needed help with there phone and there service and would not take time to help. But when I needed to buy the phone it was, no problem taking my money. Im switching carriers.

Erica was amazing!! ask for her everytime

This is a great store with great staff they go above an beyond to exceed youre expectations.