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Smoky Mountain Guns and Ammo
2320 Winfield Dunn Pkwy, Sevierville, TN 37876, United States
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Smoky Mountain Guns and Ammo
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Gr
Review №1

Best prices by far on guns and free shipping.

Ni
Review №2

Fantastic online shop! I ordered from them because they had the best deal I could find, they shipped early the next day. Definitely will be doing lots of business with SMGA!

Mi
Review №3

First time buying from this company. I always check reviews and addresses to make sure they’re legit. BBB had a few complaints but most were resolved. My personal experience is they advertise what they have in stock, and at a good price. Emailed a question Saturday night. Got a response Sunday morning and bought the gun. It shipped Monday and arrived Wednesday in perfect shape. Very happy about my purchase. 6th one this year. Smokey gets an A+

Da
Review №4

Wow! I dont think Ive ever had faster shipping. Ordered a Shield Plus on Monday evening, my order was shipped early Tuesday morning, and I picked it up from my FFL at noon on Thursday. The gun was perfect and the price was super low. Free shipping too. Smokey Mountain Guns and Ammo will definitely be my go-to dealer for future purchases.

An
Review №5

Unlike most online gun shops these people are all that. I cant say enough about how they care and they have gone above and beyond my expectations. Always fast shipping and they will actually answer their phone. One staff member walked into the warehouse and ensured my rifle was in stock. Then walked it to the shipping department and had a tracking number within 15 minutes. FedEx still sucks however. Keep up the good work and you definitely have a lifetime customer here

Je
Review №6

Really cool! All different kinds of knives, swords, weapons. Also has neat gadgets and survival stuff. A lot to look at!

An
Review №7

Received my order within the promised timeframe, and it was everything that I expected it to be. I can’t wait to get it on the range.

Ge
Review №8

Very good prices and my experience is that they respond promptly to email inquiries during business hours, Mon => Fri. I did a fair amount of online price comparisons before my latest purchase, and SMGA was the best. Processing / shipping my order was prompt and the shipping is free (and includes insurance). SMGA will be at the top of my shopping list for my next purchase.

Ho
Review №9

Place is huge!! tons of everything, great prices on guns. have not yet purchased a firearm from them yet, but plan to, so 4 stars for now. will update

la
Review №10

I really used to enjoy going to this place until they moved their guns downstairs. Now, everything is so crowded from the window shoppers, actual buyers cant look at guns to buy. They need to spread out a little bit, and display prices better.

Pa
Review №11

Excellent communication, service and very prompt shipping to my FFL! Prices are very competitive with free shipping offered on many purchases.

Da
Review №12

I should have read the reviews before ordering, after placing an online order I had a question and called 3 times and left message on 1st call, no answer and no return call. I saw a lot of 1star ratings on the website afterwards with the same issues. I placed an order for a pistol and the site said it was in stock, after paying the site said out of stock, went back to site and found they had the same pistol with a different item # for $ 200 more, Unbelievable. Wondering if I should cancel the CC transaction ?????

Ky
Review №13

Initially I received a Smith and Wesson M&P 15 that had some minor scratches that I was not happy about. This was said to have happened during manufacturing or test fire which I believe. They gladly initiated an exchange and everything went smoothly. It just took a little bit longer to get what I wanted.

Da
Review №14

Great prices. Looking forward to order ASAP

Ch
Review №15

These people are hypocrites. They have the second amendment painted on the back wall and believe in nothing. I had a been denied a gun purchase and got a letter from the TICS giving me a conditional proceed but they do not honor the law. Hipricrites would not honor the lawI will never spend another penny at this anti second amendment business

Ti
Review №16

Im in Minnesota, I ordered a fire arm from them, to be shipped to my FFL. The order was shipped ASAP, (1 Day), Tracking info provided to me, Their website, when you order had a ton of FFLS in my area available, save a hassle. Everything as advertised, no problems, and I called Customer service, I had a ?, got a knowledgeable answer. HIGHLY RECOMMEND. Will do business again. BTW, its been awhile, been there, its 1 of the best places in AMERICA, to visit or live.

Jo
Review №17

Purchased a Springfield 911 on July 3rd and it arrived today July 14, 2020. The barrel is all scratched up on the top of it and the barrel hood, typically this is after you shoot 200-300rds through it. The back of the chamber has a brass ring around it which is typically visible on a used firearm. The site shows these are new, but mine appears to be used?

SO
Review №18

Ill be honest, I was a bit skeptical initially after seeing some of the negative online reviews. However, since there werent many options to choose from online while shopping for HK MR556A1 I decided to give them a chance. And let me tell you all those negative reviews couldnt have been more wrong. My personal experience was simply phenomenal. I placed an order on Thursday morning and my order was delivered to my FFL in Florida by Saturday noon. It was one of the smoothest online purchases ever. No hassle, no hiccups and no delays. Most of those big name stores can definitely learn a thing or two from this entity when it comes to handling orders. I highly recommend these guys for any outdoor gears, tools and ammo needs. Ill be returning again soon. 😊

R
Review №19

I called to confirm they had the gun in stock that I wanted and the gentleman I talked to confirmed they had 10 in stock. I ordered the gun online and it shipped quickly. My issue is with the gun’s condition when I received it. I expected it to be new but it seems they sent one that had been on display for a long period of time and it had been handled a lot. The gun had scratches and imperfections all over and looked used to me. I haven’t fired it yet so I’m not sure about the mechanical condition. I wish I had been told that the gun they were sending was not new in box considering they had several in stock. I probably would have bought elsewhere.

We
Review №20

My son and I bought a gun on May 31, 2020 it was suppose to be shipped to our FFL and they have not received it yet. I have called and left several messages and no one has returned my calls. I tried to email but the email did not work that was listed on the site.We just want our gun that we paid for. And would love for some on to call us back and let us know what is going on

To
Review №21

I have done business with SMGA for several years and have always recieved great service. I have ordered several guns from them online but since I only live about an hour or so away I just list them as my FFL and I drive to the store and pick it up. I think with them recently moving the firearms portion of the business downstairs that this will alleviate alot of the problems Ive read of some other reviewers having problems with being waited on in a timely fashion as Ive been in there many times when it was very crowded but on my recent visit with the firearms section being in the very bottom of the store now it has really made the overcrowding problem seem to disappear. I will know for sure when I go to the store tomorrow morning. Keep up the great work and I appreciate your patience.

Ja
Review №22

Being old school, I prefer to look one in the eye when doing business. But that is not always possible in these times.Bottom Iine: I ordered a rifle, was I formed order was received, packed, then shipped without delay. The package arrived at my FFL shorly afterward. My experience was EXCELLENT! I would recommend Smoky Mountain to anyone and would refer them to anyone confidence.Thank you for an amazing experience!!!

Lu
Review №23

Y’all need a gun BUY HERE. Things are on point. Prices are good and they ship quick to FFL places.Appreciate them. They try hard to keep people happy. Female staff there get 💯. Thank Lindsey for being so relatable. Easy to talk to on the phone. The guys are cool too.... Give them 3-5 business days for response they do get to it. People are keeping gun stores busy with the upcoming election and the pandemic panic apparently. Thank you Smoky Mountain Guns and Ammunition.

Wa
Review №24

SMGA had the M&P 2.0 4.25 FDE no thumb safety with the TRUGLO night sights model pistol for a good price. I was looking for this particular model and they had it. Very fast shipping to my state so thumbs up to that.The grip fits better in my hand than my last EDC Glock 19. Its easier for my thumb to reach the mag release. I now easily shoot straight instead of slightly to the left like with the Glock 19. If I dont make the slight compensation adjustment with my grip and trigger finger with the Glock 19, it will slightly shoot to the left due to my finger length, hand size and the design of the gun. This is personal so not everyone will experience this. This M&P2.0 is the right gun for me.Trigger is much improved over the first gen.

Ri
Review №25

I brought one of the three Henry Big boy I have. Hope to get another Henry by the end of April. Great place.

To
Review №26

Highly recommend Smoky Mountain Guns and Ammo for online orders. Found an item I had been looking for at an amazing price, hasnt been in stock anywhere else. Shipping was super prompt and arrived in a short period of time. Condition was just as described, no issues or delays.I definitely plan on purchasing from SMGA again in the future!

Za
Review №27

Ordered a Beretta that I was having trouble finding and had it shipped to my local Shoot Straight. Highly satisfied with the customer service and promptness of Smokey Mountain Guns and ammo. Gun was received within a couple days and was just what I was looking for. I would highly recommend using this company if you are in the market for a gun.

To
Review №28

Stopped in on 10/24/20 to buy a specific firearm they showed in stock on their website. They were insanely busy that day, but Lacey quickly acknowledged me and offered assistance. I pointed to the firearm I wanted, she asked if I had any questions about it, and then quickly went to work getting the necessary paperwork and background check in order. She brought the firearm back, asked me to inspect it, and proceeded to chat my wife and I up as we waited to checkout. Despite the crowd and obvious frantic nature of the day, Lacey was calm and friendly, educated about firearms and very attentive. My wife and I will definitely look to SMGA and Lacey for future purchases.

Mr
Review №29

Their phone system/voicemail is not a system I would ever associate with a store of this size.I called 7 times and never got through so I left a message and I was glad to receive a return call (I did not expect one).The person on the lone seemed a bit frazzled and had a handful of issues with their inventory system freezing up. Still, she was able to give me the information I needed in time.Eric was my rep in store. He asked what we were looking for and I told him it was a rifle and he immediately told us he had little experience with rifles and that he was more of a pistol guy. He was still very helpful and we were able to make the purchase without an issue.Rifle is great and I can’t wait to fire it down range.

na
Review №30

This was my first time ordering a firearm online and I was not left dissatisfied. I ordered my Smith & Wesson M&P 15 on 11/25 during their Black Friday Sale at a great price. It was delivered to my FFL dealer today (12/3). Picked it up and can’t wait to put some rounds through it. Very easy and hassle free experience. I will be checking back for more of my firearm needs.

St
Review №31

This place is awesome! So many knives to choose from and good prices.

Je
Review №32

Purchased a firearm online in October 2020 when they were in short supply. The gun was transferred to my local FFL for delivery. The service from this store was great. They returned my phone call promptly and shipped the purchase sooner than expected. The price was fair and the delivery was on-time. They did exactly what they said they would do. Would definitely use them again.

Tu
Review №33

Great service I ordered my .308 rifle on Tuesday and received it within 2days free shipping. Great company to order from. Happy customer here. Thanks again. Unfortunately I did have to send the gun back to the manufacturer due to a malfunction but they were prompt and very helpful as well.

Ri
Review №34

I could not ask for better service... the rifle I purchased was a spectacular price (and was IN STOCK which is rare at the moment!) and came with free shipping. Fedex subsequently lost the rifle between SMGA and my FFL, but after getting in contact with Josh and Lindsey, SMGA immediately shipped a replacement without any delay. Fedex finally managed to achieve a delivery and I am now the happy owner of a great rifle! I cant thank you guys enough!! :-)

do
Review №35

Using the online order with Smoky Mountain Guns and Ammo was quick and easy. Customer service is fantastic. Had a small hiccup contacting but considering it was right before Christmas for an online order, understandable. Customer service contacted me via email me on Christmas Eve to help and on Christmas day to make sure I was all good. Most definitely recommend. Sometimes its hard to find companies that cares but with SMGA, your in good hands.

Je
Review №36

Very disappointing place. Help was non existent even when asking for help. Prices were high and selection very limited. Simple budget optics are behind a non manned booth and no one had time to help get a $35 optic but $50 ammo you can pick up and walk out with? Really?

To
Review №37

Made an online purchase from these guys and the item arrived at my chosen FFL within 3 days. Couldnt be happier with the price and the free fast shipping! 10 out of 5 Stars

Ta
Review №38

I have purchased 2 firearms from this company over the last year or so and both were priced more than fair and both shipped quickly to my local ffl. No complaints at all and will happily order from them again in the future if they have what im looking for

St
Review №39

Great prices but slow. Sorry, did I say slow, I meant slooooow! I understandbusinesses being swamped in our current climate but were five weeks in and and the item purchased has not appeared. If they were out of stock, they should stop selling it on their site. Ive tried e-mail and phone( they dont answer, just voice-mail) My card was charged on the day I ordered. Last time I order from them.Edit : If I could give them 0 stars I would. I requested a cancellation and refund more than 10 days ago. NOTHING. My bank has been contacted. They are a shill and sham!

Sp
Review №40

Just picked up a firearm from them. Fast and easy not a long wait. Had a lot to look at. Will be going back.

as
Review №41

Excellent pricing. Fast shipping and above and beyond support. I am a first time buyer and they were very patient answering all my emails promptly. Even during this rush, my items were shipped within a fews days. Highly recommend buying from them.

Ke
Review №42

I love this place, I have bought alot of guns from them. Excellent selection of firearms. Awesome customer service. Although its not gonna be the best right now because of the pandemic America is going through.

Da
Review №43

Very pleased with my experience. I purchased a new AR online from SMGA on January 31, 2021 after a few months of searching online and at local stores. If it was in stock, it was overpriced. Not SMGA. They had the rifle I was looking for in stock and no price gouging. Their price was great. Like if these were normal times great. I placed my order on a Sunday evening. By Tuesday I had a tracking number and the rifle arrived in excellent condition at my FFL on Thursday. This was my first experience with SMGA and it was very good. SMGA is now one of the first online sites I check when looking for more toys.

Jo
Review №44

Good experience and easy to deal with! The place can get a lil busy at times but just bear with them and theyll get yall taken care of asap! Will be doing business with them again soon! All yall ppl that are mad bc something was out of stock when you ordered online or they couldnt answer the phone right away are not understanding theyre only human and it takes time to update things plus they deal with alot of people including tourists! Thanks smga!

Ja
Review №45

Rate it as 1 star cause no star is not an option I have called an they will not answer questions about guns or ammo that I had they won’t update what they have an don’t have in stock on there website so you no what they have an don’t have an every thing is COVID related for an excuse COVID is not a dam excuse period

Mi
Review №46

Their E-Mails are coming into inboxes unencrypted (no TLS.....transport layer security). UPDATE:Seems everything is working correctly now. It may have been a glitch somehow have received email from SMGA since and it was encrypted.Thanks Tyler for corespondents in addressing my concern !

Jo
Review №47

Been with them for over 40 years great service

Ke
Review №48

Best gun store in Tennessee in my opinion. They have pretty much anything you want, at prices that are actually less than what you can find online.

Er
Review №49

Recent purchase. As with all my purchases at Smoky Mountain Guns and Ammo.. Large Selection, Best Prices, Great people. Thanks Brandon, and Wayne.RespectfullyEric Runge

ER
Review №50

I would recommend you avoid buying from this company. They are a terrible online business on MANY levels. I placed on online order. There was **NO confirmation email** [Though I could log in and see the order is placed]. Tell me how that even happens? I called the next day to get a status on the order. **No answer.** Left a voicemail. **No Callback**. Two weeks go by and still not a single peep from them. If youre going to buy anything from them, do it in the store. Avoid the headache of ordering online as there is **no competency** here.

Re
Review №51

This is the absolute worst place to order online from. I placed an order and selected one of THEIR listed FFL in my area. They sent the order and didn’t provide me with an accurate tracking number (said void in front) so I called and was notified it was delivered 10 days earlier. I called the FFL and he told me he received it however he cannot transfer it because he sold his business quite a while ago. I have called a total of 6 times regarding my $1300 order. The man who received the order called them 3 times and sent one email. I have also emailed. No one will call back regarding a $1300 order. This is OUTRAGEOUS! Do not waste your hard earned money. I’m sure this is also illegal of them.

ny
Review №52

I ordered a shotgun on 18 July 2020 and it was delivered to my FFL in 4 business days. Will be picking up this morning. I wanted to thank my sales rep, Jim C. who took the time with me and the process of ordering and delivery. I had a great 1st experience with this company and definitely would do business again! Thank you

Da
Review №53

Great selection, great service, and good prices. One of my new favorite stores.

Ro
Review №54

First time dealing with SMGA and everything went perfect. Shipping was fast and the prices were great. Would buy from again! Thanks for easy sale

JO
Review №55

Nice place lots of things that are not knives. Eveey knife you could imagine

mi
Review №56

Bought a handgun from them (in person) Thursday Dec 10th. I am out of state so they had to ship it to a FFL dealer in my state.....ok, no problem. They said I would get a email shipping update with tracking #. Its now been 7 days and still no email confirmation. How long does it take to put a gun in a box and have UPS or FED-X pick it up???? Ive tried calling multiple times (4x)....no one picks up. Left voice messages....no one responds. I dont think I will be buying from them again. Lousy customer support.....actually more accurately stated No Customer Support.

Ro
Review №57

Great prices

Mi
Review №58

Good selection, good prices. May take a while to get waited on by sales personnel, most of whom are courteous and professional. Overall, my experience was positive. Was not impressed with one young sales guy who was assisting a potential customer next to me. He spoke pretentiously, but his knowledge of firearms, ammunition and sales laws was poor and inaccurate. Sharing his negative opinion of laws and other States was unprofessional.

Ri
Review №59

One of the best places I’ve ever done business with. There was an issue that they took care of very quickly. Great prices. Always had quick shipping. Great customer service.

Do
Review №60

Wonderful buying experience. The friendly and knowledgeable staff were extremely helpful. Highly recommended!!!

Da
Review №61

Purchased a Ruger QRC 8500 NATO 5.56 AR-15 from Smoky Mountain guns and ammo. Sale price was $469. I would have paid $800 plus dollars And in the other store. The AR on the bottom is the rifle I purchased from Smoky Mountain guns and ammo.

Ha
Review №62

This the second gun I am buying from them and every time great, fast and courteous service. Even in this challenging times they shipped the gun next day.Great prices, great customer service. I will definitely buy more guns from SMGA.Thank you guys.

Sc
Review №63

Typically have a decent supply of ammo

Wi
Review №64

Excellent variety of guns friendly and helpful staff.

Ge
Review №65

I will not do business in this place ever again. It put the Springfield Saint, with a scope, for $279.99 and rhey did not honor that price. The order was placed Sunday night and i fot the cancelled call on Monday. They should double check their post or get professionals to do their job right and not raise the customers hopes. I know they must have many angry or upset customers because that rifle was sold out.....yeah, for the posted price.

Ch
Review №66

I wish I could give you guys a better review, but this needs to be addressed. I ordered a kimber micro 9 off there website. When I was on the site it said the gun was in stock so I went ahead and ordered it. When I went to the check out and actually purchased the gun it said out of stock. I called the next business day and the guy I had spoke to said I had ordered the last one. I was thrilled because I had gotten it for a great price but I still had a feeling that it was not ordered. So I called on the third day two times and got no answer so I waited until about 8 days and finally gave them a call again and they picked up. I asked about the gun and wanted to see the shipping progress on it, so they plugged it into the computer and what happens? My order was canceled. I was extremely annoyed because one, it said it was in stock on there site, two I was told it shipped and three there was no email saying it had been canceled. So if I did not call I would have been waiting and waiting to recieve it. On top of that I have to wait 7-10 business days to get a refund and bring my money elsewhere. You definitely need to fix that on your website because Im looking now and it is saying in stock when I know for a fact it is not. Not only that it will save the headache for the customer so they dont have to wait 10 business days to get there money back. I will say your employee was very nice, and professional. It is not his fault that the gun did not ship. So to anyone looking to buy from here just be aware it may not be in stock.

Ja
Review №67

Awesome Price and Hell of a Deal! Thank You!

Ri
Review №68

Huge selection. Inside the SMKW.com

Ne
Review №69

I wanted to share my experience buying from SMGA. My firearm got lost during transit to my local FFL, not SMGA fault but more to do with the amount for firearms being transferred back and forth by the carrier. Anyhow, SMGA stepped up and help me with filling a claim against the carrier and maybe even reported the missing firearm to the ATF. SMGA sent out a replacement but before it got to me, magically the original firearm arrived to my FFL. Customer service was exceptional. Thank you Lindsey for all of your help and for your attention to my situation.

ch
Review №70

I bought an in stock gun on march 31st. They never sent to my ffl so I asked for a refund on may 15th. They tried saying that I would have to pay a 20% restocking fee, even though their website says only if I received it and shipped it back. Its been cancelled over 3 weeks and I still have not gotten my $799.99. Ive been trying to call them every day 3 times a day and no answer. Left a detailed message still no answer. Finally called from another number and they answered right away. They said it was my banks fault and of course that was a lie. I disputed the charge with my bank, and I still will not get my money back for another 3 months. I would never buy from them again, and I would strongly discourage anyone else to!

MC
Review №71

First time purchasing from the site. The order was a bit slow to process but, that is to be expected in the current climate. Once it was actually shipped, it arrived in just 2 days. Very pleased with the product and price. Would buy from again.

Gl
Review №72

Item delivered as advertised. its a good business. The imminent collapse of our wonderful country caused more demand than they can keep up with but they do respond to nice enquiries and will ship you your items to an FFL eventually

Wu
Review №73

Great folks. Awesome customer service. Im located in a remote location. I greatly appreciate them working with my to ensure safe and successful delivery of my order. I highly recommend them

Aa
Review №74

Have bought several guns from here but will not again. First off the customer service was horrible. Waited an hour and they were not busy. They couldn’t find the box for a gun for the person in front of me. Then they couldn’t get anyone to open the sig sauer cabinet for another customer. So I had to wait an hour for two people in front of me just to get their questions answered. Now the good part I was wanting to purchase mossberg 930. I waited all this time to be told the only one left is the display. I ask if any money will be taken off since it is display. The guy says no. I said well I bought an 1,800 daniel defense in the pastthat was a display and they took money off. Nothing big but it didn’t have any scratches. He tells me to wait. I wait while they try to call someone downstairs. The person “downstairs” is talking to the salesmen and I hear them talking about how there are 3 big scratches on gun and they are talking about the price they get the gun for which they said was 563. So that conversation is over and I still did not have an answer. So the guy behind the counter walks me over to the other side where the ar’s are and says this guy will take care of you. I said so I have to wait even longer. Then some young short redhead curly haired guy with a backwards hat looks at the gun and I show him all the scratches. He goes over looks at the computer and says they will take 25 bucks off. I said that is it and he made a face and sarcastically says uhhh yeah. I said I have wasted an hour and a half on just waiting. I had my background check paper in my hand since you know I had to walk to the other said after being on the other side for over an hour. He demanded I give it to him. I said no it has my personal info and I’m not getting the gun. He says he has to have it. The other guy who was helping me from the beginning said it doesn’t have any gun serial numbers on it we haven’t gotten to that point but dude still demanded it. I took it and left. Went right over to Buds and bought same gun for cheaper and it had no scratches. Was in and out of Buds in 23 minutes. It takes more than that for Smoky Mtn guns and ammo to just go find the box for the gun. Have purchased several guns and a TON of ammo there but will not be back.

Mi
Review №75

This store does have a large selection of gear and knives but do not buy a gun from these people. Some people working the gun counter are helpful but others seem like they’re 21 years old with no knowledge, the guy who showed us the gun we ended up buying was playing with a fidget spinner the whole time and wouldn’t speak in full sentences. We purchased a new Springfield 911 .380 and the gun was defective, it refused to feed any ammo we tried. When we tried to return the gun 5 days after purchase they refused to help in any way. I have since talked to gun store owners that say they would have taken a return on a new gun that hasn’t fired a round. So now we go through the lengthy repair process on a gun that was supposed to be for personal protection. Don’t expect good customer service here if you can’t tell you’re being taken advantage of.

St
Review №76

Horrible customer service! Do not do any business with this company. I had to cancel an order due to family emergency. Was told that I had to wait 7-10 business days for my money to be put back into my account. Day ten has arrived and money is still not there. I have written emails and get the run around. I have called and left messages with no response to my calls. Working in the e-commerce industry I know that this is very unacceptable. Please do not buy one single product from this company. If I could rate this company with negative stars I would.

Sc
Review №77

Great Store

Sc
Review №78

I placed an order on line after personally calling to verify that the item I ordered was in stock and was assured that it was. The next day I got an email that simply stated your order number **** has been cancelled. No explanation as to why. I called the next day and they seemed to have no interest in attempting to make the situation better even after I explained that I had called first and been told it was all good. No interest in wasting more time and energy on them. Good luck if you choose this company.

Bi
Review №79

Let me start off by giving a little back story. Sept 2020, during the COVID crisis, the nationwide gun shortages, ammo shortages, reloading supplies shortages, etc., my lovely bride decided that her Glock 9mm wasnt enjoyable to shoot anymore, and wanted a S&W M&P9 Compact M2.0 in FDE. Great timing, right?Whenever possible, I try to buy from my local, Mom & Pop local gun store, but while he was trying to locate one, I did some looking online. I found one site (not SMGA) that listed what she wanted for $499. My LGS (Local Gun Store) couldnt source one, so I went back to the other site with the intention of ordering, one day later, and it was now $599. Not cool, so I kept searching. I finally came across the SMGA website, a place I have never dealt with. Im several states away, so I couldnt just drive over and browse their shelves. I found exactly what she was looking for, listed for $479. Yup, no COVID price gouging, no premium charge for being FDE, it was in stock, and $120 less than any other site. I ordered it. There were no add-on fees that some places charge, like Credit Card fees or Shipping or anything else, the total was $479.This was my first time ever ordering a firearm online, so I was a bit anxious from the beginning. I saw that firearms orders typically ship out in 5 to 8 days after ordering, sometimes more. I ordered on a Friday morning. Even though I immediately got an order confirmation email, I just *knew* that someone else got it ordered just before me, and I expected to get a sorry, out of stock notice at any time.On the following Thursday (7 days including the weekend later), I got an email saying that it had shipped to my LGS. Another two days later, on Saturday, I got the call from my LGS saying it was in. We went and did the paperwork and transfer, then to the range. Everything was perfect! Im very happy with my first internet firearm purchase.If I had to give a con about my experience, it would be the lack of communication. I know that everyone is swamped, I get it, but my FFL wasnt listed on the SMGA site and I had a couple of questions. I called and left a voicemail, I called again but didnt leave a voicemail, and then emailed, but never got any response or reply. Knowing thats how it is, I would still buy from these guys again. My wife loves her new pistol, thanks SMGA!

Mi
Review №80

Order a new Smith & Wesson model 610 10mm in 6.5” over the phone and have nothing but great things to say. It was a painless transaction, item was ordered on a Monday and received on Friday the same week. The gun was in perfect condition with no marks anywhere on the firearm. Once the item shipped, a customer service representative was able to give me a tracking number. I have 0 things I can say bad about Smga and will continue to do business in the future.

To
Review №81

I have bought MANY handguns from them online. Service is excellent. Customer service after the fact in my opinion is AWESOME!

Je
Review №82

Bought my Chiappa AK47 Pak 9mm pistol and they had excellent customer service. My gun arrived within a week and was very very happy of the purchase.Thank you

An
Review №83

Best pricing, fastest shipping (and it’s free), huge selection, what else is there to ask for ?And hats off to the team for still getting out the orders quickly during these crazy times.

Ti
Review №84

This place is awesome. Ordered online and three days later an attempt to deliver at my FFL had been made. Incredible deal and quick professional service. Highly recommend Smoky Mountain Guns and Ammo!!

Ja
Review №85

Ordered online from this store. Everything went smoothly and on time.

A
Review №86

Purchased an M&P shield for my wife online after seeing their ad on gun.deals. Price was good but the real kicker was the no tax, and no shipping. A lot of places I used to buy from are now required to add tax, so that was a huge plus for SMGA. Order fulfillment could have been quicker but they were very easy to get a hold of and talk to which is a HUGE plus when buying a gun online. Would not hesitate to buy from them again.

Er
Review №87

Best gun store ever! Ordered couple times from them online, fast shipping, excellent products and most importantly they have the best customer service ever! Will definitely buy again and brag about them to my friends and family! Good job SMGA!

Al
Review №88

I ordered from them online twice, once for myself and the second for my spouse: Their turn around time is exceptional. These orders were placed during peak (which even now is still ongoing) Covid-19 panic buying and they responded as well as shipped extremely promptly. The amount of love they receive online is not without merit. If your order was delayed from this shop, that should only serve to demonstrate to you the significant amount of orders they must be inundated with daily. A lesser company would simply cancel your order or ignore any customer service tickets and ship months out. I check their site daily and learned that they made the conscious decision to pause their online orders until theyre able to stabilize, this is what a respectable company does; There isnt a blanket banner telling you to wait 2-4 months.Ive ordered other firearms and ammunition from a other online dealers and have yet to have as positive experience as I have had with Smoky Mountain.In their current market, their prices are competitive, doubly so with the lack of a FFL fee, tax, or even shipping.Look, honestly, these guys are good to go. The fact they have had to stop taking orders is a testament to how crazy the market currently is and how committed they are to rectifying the situation with their current customer base by prioritizing their orders before assuming more weight.5/5, these guys rock; I wish them all the best and hope they reopen to more successful business soon.

Dr
Review №89

Super fast shipping on my new .308 rifle! Could not be happier!

Ju
Review №90

Great place to buy guns and ammo and knifes better than buds

Ju
Review №91

Excellent customer service and communication- even with everything going on now emails were responded to immediately.

Li
Review №92

I am forced to go here for their selection. The gun department is unorganized without any process for getting the customer buying guns out the door. They have to leave to get the paperwork approved by somebody I have never seen, then they disappear to the basement, BUT, they cant go until somebody else returns. Then they run the paperwork, then, just maybe, they will ring you up. Ridiculous. AND, the Sig expert didnt know what Sig Sight goes on the $800 Sig, so I didnt buy one there. They have a lot of guns, but good luck!!! Hey Management... re-evaluate your Repeatable Processes at the gun counter. LAME!

Cl
Review №93

I placed an online order with SMGA on 6/30 for FFL transfer to Florida. The item shipped on 7/2 and I was able to pick it up locally on 7/6. Overall extremely pleased with the price and service I received. The order process was fast and simple and delivery was much faster than I had anticipated given the volume most dealers are experiencing right now. I can also add that the item I purchased is in short supply and most dealers are charging well above MSRP while SMGA came in slightly under. I will most definitely do business with them again!!

Ji
Review №94

I purchased ammo a couple months back from SMGA, the price was fairly good, and shipping was much faster than another store I used around the same time. Last night I placed an order online and immediately realized I had incorrectly chosen a model that uses .22 WMR ammo instead of .22 LR. I sent an email hoping they can help me correct the error. The guy at SMGA called me back this morning and took care of it. It was a trouble free experience.

Aa
Review №95

I bought a firearm for my first purchase onlinefrom SMGA. They had it shipped in less than 48 hours in the midst of the whole covid pandemic. Top notch service, at a price no one else came close to. Im sure theyll get my business again.

Jo
Review №96

Awesome shop. This store is for men what Target is for women. You could spend an entire day here and come out broke, yet happy.

To
Review №97

I purchased several firearms online from SMGA with impeccable service every time. They almost always have the best price, dont charge shipping or tax, and get the firearm moving in a day or two with notifications. Its been completely hassle-free. My local gun-stores admit they cant come close in price comparison. Firearms have arrived in perfect condition. This is the only place online I havent had purchase issues with. SMGA dont change a thing! Thanks.

Da
Review №98

Great pricing on firearms, lowest I could find. However, it took a few days longer than normal to ship firearm and it was not sent priority mail. Firearms should be sent two day priority, not ground, as they will not be delivered on holidays. You can’t have a firearm sitting on a delivery truck for a whole weekend, rust or theft are all too common. We will see how it looks when I am finally able to pick it up tomorrow.

Ja
Review №99

Cool place but packed and cluttered and overwhelming. Hard to find what you need and no staff in sight. Finally found an employee and asked him 3 questions he answered “I dont know” to all 3...

Br
Review №100

Great store, some of the best deals around

Information
100 Photos
100 Comments
4.2 Rating
  • Address:2320 Winfield Dunn Pkwy, Sevierville, TN 37876, United States
  • Site:http://smga.com/
  • Phone:+1 865-366-8171
Categories
  • Gun shop
  • Sporting goods store
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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