I walked in and got help right away thats good service. Kyle was great he showed me want I was looking for small table and 3 chairs. Got them within 6 days the only thing is if you order a 3rd chair I didnt get the hardware for that chair. But other wise very good service and friendly and good value. 👍

Brandon helped us today purchase a couch and love he was nice and extremely knowledgeable! I would recommend coming and asking for him! Got a great deal. If I could give more than 5 stars I would.

I want to thank Brandon Hoium for the wonderful help he gave my wife and myself. He greeted us to let us know he would be around to answer any questions. He was not in your face type and we appreciated that. We told him what we were looking for and he told us which way those items were. We looked at many different items and then brought Brandon back into helping us to narrow items down. He was extremely knowledgeable with every product we were looking at. Especially being a young man that one might think he might be new at this profession and not have the detail information that an more seasoned salesperson might have. He also listened to what we were saying and brought us right to items that would be what we were looking for. He gave us pros and some cons based on our home limitations. I cant say enough nice things about Brandon and his help. I am 64 years old and he was the best salesperson that I can remember ever helping us. I would recommend Brandon to anyone that I knew was looking for furniture. Oh, and the furniture was perfect for our needs and delivered and set up on the days that we had asked based on our schedules.. Thank you again Brandon and Ashley Furniture in Shakopee, MN

Specifically asked about the extended warranty and if it covered damage to the cushions from a dog. They went and checked and said yes. It would be covered. Lies......when i called to get a cushion repaired they said it isnt covered due to animal damage.....wont be back

Great prices, friendly staff! See Brandon, a great help!

We went here looking for office furniture and ended up with new living room furniture haha. Alvon was our sales rep and was awesome. He answered all of our questions and and helped with options. They have agreed selection and you can special order stuff.

Victor was amazing in taking care of my son. He made sure my son was happy with his new bed set and took the extra personal time. I was also impressed with all of the other team members. Theyre all very friendly and had a very welcoming atmosphere. I will never go anywhere else to buy my furniture unless its at Ashleys Home Store in Shakopee Minnesota!

Low end furnishings that all looked alike. Kyle, our salesperson was helpful, letting us try out just about everything.

Wonderful customer service and Kellie R. Was outstanding. They price matched without hesitation and took care of my 90 year old grandmother like she was her own! Will go back in a heartbeat!

Just got our new couch, very good service. We had an option in mind but saw a really good deal on another sofa. Brandon helped us out, answering our questions and always being available for assistance. Walked us through checkout and now we have an awesome new couch coming on Saturday to the new apartment. Very excited, thanks so much

From the minute you walk into this store you can feel the happy atmosphere. Everyone there is super nice and always smiling. I was looking for new living room furniture and my sales person wade made suggestions about what would work best for me NOT what works best for him. He made a lot of good points about different types of furniture. What type of material would be best in a house with animals etc. (which I had not even thought about). Thank you wade for your knowledge and your everlasting patience with me.!

I cannot believe these people are still in business! None of the workers here know how to control their temper and there’s always a sly rude remark. I’ve been waiting for months for one small furniture item and I’ve been told months and month out each time I call. They never update you and they will always ALWAYS blame their colleagues. I WISH I WOULD HAVE NEVER SPENT MY MONEY WITH THIS HORRIBLE COMPANY!

Came to Ashley Furniture to look at patio furniture and Brandon helped us tremendously. He showed us all the options and let us do our thing to decide. He was amazing to work with and didn’t pressure into buying but we ended up walking out of store with a beautiful new patio set. Highly recommend working with Brandon!

Kyle was awesome! Made it super easy and not stressful. Was in and out faster than expected. Recommend working with him 10/10!!!

I have an almost 20 year old Ashley couch and love seat in my house, so I thought when we needed a new couch and recliner we could look at Ashley as a cheaper option compared to say Lay-Z-Boy or other furniture stores. I was correct in that they were cheaper, but it appears in that 20 years the prices are not the only thing that has lowered, so has the quality of the furniture and the level of service. All of the products did not have the build quality that I remember from before and the fabrics and finishes were not as nice. The sales staff was attentive in a bad way. He always swooped in when my wife and I were talking to each other and answering questions we didnt ask him. And the one time we actually had a question, he was out on a smoke break (we were there for maybe 20 minutes at most). They do offer cheaper furniture solutions for families and there is a need for that, but the sales staff could use quite a bit of work.

My experience with this store has been amazing! We found furniture at another store, but they didnt have it in stock. I was able to call this store and speak to Kyle Edel and he found that they had 1 couch and 1 recliner in stock and the other couch that we wanted was going to take 2-3 weeks. Today (5 days later) BOTH couches were delivered along with the recliner!!! I am so happy with this purchase. It was stress free and done completely over the phone. I highly recommend this store and will continue furnishing my new home through them.

Great quality furniture! Huge store!!! Wonderful selection!!!

We get the high pressure sales pitch and we ended up buying something anyway.

Kellie R was our sales person and she was absolutely wonderful. She was realistic with us and down earth. We had a great experience with her!

Staff is usually pretty helpful however my wife and I feel that they do not refresh their inventory often enough. We bought furniture over a year ago and stopped in just recently (we were in the area). As we browsed the store, we saw mostly the same ole furniture we saw more than a year ago. There is a strong dominance of country style too. That is not a bad thing in itself, but we would like to see more variety I guess... Other than that, its a decent place for furniture... best in the area for sure. I give it a 3 because of the things Ive mentioned above.

My girlfriend and I strolled in here during our couch-hunting escapades for our new home and were greeted by friendly associates that didnt place any pressure on us at all to force a sale. Chase, the associate who ended up selling us our couch, was able to answer all of our questions happily and helped us get the best price possible.Thanks Chase!

Kellie at Ashley Furniture in Shakopee was off the charts. From the second we walked into the store until we walked out. She gave us the ultimate customer service and was very knowledgeable in the product we were looking for.Yesterday we went to three other furniture stores and none of them gave us the time of day. As well as the furniture quality and price for what we were looking for. Too bad for those 3 other stores cause they lost out on a $2,000 plus sale. Maybe their employees can take a lesson from Kellie on customer service.

Are there any warranty on mattresses? One year ago we bought a king mattress paid over $ 1000 for it, now one year almost to the day it is a lumpy mess. We cant even sleep on it, back hurts so bad its not even worth trying to sleep on. Im discussed with the low quality.

I am extremely pleased with the customer service I received when purchasing my couch and ottoman. I highly recommend reaching out to Tanner Morris, a consultant at the Shakopee store. He stayed late to help us complete our special order and walked us through every protection plan. Great store and great people!

Mark OlsonHe was excellence customer service. We were happy the way he helped us and make it easy the process. Thank you!

Stopped in for a 12 hybrid mattress in a box. Les helped my husband and I and was very pleasant and knowledgeable on mattresses. This mattress is incredibly comfortable and a GREAT deal! I would highly recommend this item and making a stop to shop here! 🌟

I’m very pleased with my recent experience when shopping at Ashley HomeStore Shakopee, specifically because of the excellent service I received from Katy D. in the Mattress department. There are so many mattresses to choose from—where to begin?! Katy was able guide me to a fantastic, high quality mattress that met all of my criteria and fit my budget! She was very personable, helpful, sincere and a good listener. You can tell that she enjoys educating you about the products available and is happy to patiently answer all of your questions. I highly recommend that you take the time to visit with Katy D. when it comes time for you to select a new mattress.

After purchasing a pullout sofa in the store, I went to the Ashley website and found the exact sofa for just under $600 less than what I paid in the store. To their credit, I went back and they matched the price but it doesnt seem like I should have needed to do that. Either the sales person should have known that price or he was trying to add to my cost. Either way, I was not happy with my experience.

Brandon helped us find the perfect couch for our home. He was very polite and professional. He was very knowledgeable on all of the furniture in the store and made buying a couch from Ashley a great experience.

Brandon was great! We had a quick and easy transaction! He was so helpful and easy to work with.

Brandon H has been incredibly helpful, kind, and prompt with the whole process of our ordering new furniture! I would definitely recommend Ashley and Brandon when thinking of purchasing! I will be purchasing again! Very happy and satisfied!

Im beyond annoyed with this company. Have ordered before and it was not this bad as it is now. I order back in March and have been given on several times different time frames of when my furniture will be in. Its really so horrible. Ive called their customer service and have been promised to get a call back from their manager or sales rep to just cancel at this point because im so fed-up with lies.... i ordered in March and was told mid of April got a time for delivery so i threw out our old mattress to get ready for our new bedroom set and then got told they were waiting on railings. I just had a baby so ive been sleeping ON THE FLOOR with my newborn since then. I WILL NEVER BUY FROM THEM AGAIN. I shouldve just gone elsewhere where they did the same set. Im so beyond annoyed with this place whatever happened to their great products and service is trash now. Do not buy, save yourself the time and buy elsewhere!

I like this store, its big, but not overly packed, layed out nicely, sales staff lets you know they are around, will always answers questions, but doesnt hound. Prices are decent, but it seems they always have a sales of some sort going on...makes me wonder why they dont just mark down every day prices...

I had a 5 star experience from start to finish! My sales person Eric Pierson was pleasant, informative, and not at all pushy. We love our new sectional and will most definitely be back!

Most of our furniture is from Ashley. We chose to go back and purchase another bed but it didn’t work out for us. The store manager Brandon was extremely helpful in helping us with the exchange.

Mark was amazing. He knew the products and was extremely personable. He helped me pick out some great pieces.

Brandon was awesome. Pro. Should come sell cars for me. 😉...great experience.

Brandon was fantastic. He gave excellent customer service and was a pleasure to work with. Will most definitely be back!

Walked in to browse sectional sofas, found one I liked and was able in stock. Delivery is setup for same week, 4 days from purchase! Good experience.

We had a wonderful experience and the two gentlemen that helped us out were amazing!!! Tanner Morris & Brandon Hoium were both extremely helpful!!!

Super helpful and knowledgeable salespeople. Thanks for all of your help, Kellie!

Huge selection and love the no hassle delivery options! Brandon was super helpful with finding the right size pieces for our new home! And most of our pieces were in stock so no waiting months to receive it!!

My experience was excellent with Adam he was attentive and extremely helpful in our purchase and then we came in on his day off to make an adjustment to one piece and the store manager was so helpful with that adjustment!!What a truely excellent experience way to go Ashley Shakopee we will be back thanks 👍

Our experience was great!. Les Appelt had great skills, good humor and his knowledge as to what we should be looking for was above and beyond what we expected. We went in to purchase a bed and learned a whole lot about all of the different styles. Looking forward to doing business with him again soon! Thanks for making this big purchase so less stressful than we thought it was going to be!

We had the most delightful experience at the Ashley HomeStore in Shakopee. Our salesman, Tanner Morris was not only professional but extremely knowledgeable in the pieces we were interested in. He went above and beyond assisting with our furniture purchases today, we will definitely be back!

Adam was exceptionally great. He helped us out and we ended up buying more then we anticipated and we are happy with our order. Just wished it wasnt taking so long to get our kitchen table set..thanks adam

I wish I could give this store zero stars. I want to be clear that I almost never leave reviews and am someone who rarely complains (I’ve worked in customer service for so long).Anyways, I made a decent size purchase at this store. Roughly $4,000 for a dining set, sectional, bed and box spring.I’ll start with the positive and say that Chase did a phenomenal job with my sectional and dining set. He was so informative and kind. If this review was just on his sales, it would be a five star.Where things went wrong was with my mattress. After spending nearly $1,700 on a bed, box spring and mattress protector I’m furious about how deceptive the sale was. The sales man informed me if I didn’t buy the mattress protector, the sale would be final once the mattress leaves the store (makes sense). The problem is that he told me if I purchased the mattress protector, I could have the mattress returned and my money back. He failed to say it would only be for a store credit and not a refund.In addition to that, I took the staples out of the sheet and found that there was an inside to the carbon paper. This is where the comfort exchange policy is located. Not on the front or back. This to me is very sneaky. Not only was I given false information about getting my money back, the policy was hidden and was never discussed. In addition, the paper was stapled with his business making it appear as if it’s just a front sheet.Now I am stuck with a mattress that isn’t working for me. I don’t want a store credit as I already purchased everything I need from that store and was gifted with a mattress from a friend.The whole situation felt sneaky and deceitful and I have documentation that I will be submitting with a better business bureau claim next week. I’m very disappointed after speaking to the sales person on the phone and a manager.

Brandon Hoium was great. We showed up right before closing time and he stayed late to help us find what we needed. He even came back in on his day off to finalize all the paperwork and made sure we were happy.

I had an amazing experience when I bought my new mattress at Ashely Furniture in Shakopee. Katy was very knowledgeable and helpful throughout the whole process. I would 100% buy another mattress from her!

We spent weeks shopping for the perfect bedroom furniture set at multiple stores around the metro area. My husband and I came to Ashley furniture in Shakopee multiple times and each visit we were encouraged to do research and were never rushed into a decision. We were choosing between two bedroom sets, one half the price of the other, and we still felt the associates helped us make the right decision for us. ALSO, the delivery was quick and the movers were considerate and kind. They had a heck of a time getting all of the set into the second floor of our small townhome and still did so with no complaints or damage.

Great selection, service and a lot of products in stock!

Great selection! Great sale!

DO NOT ORDER FROM HERE! I placed my order in June 2021 still haven’t received anything and it’s October. Extremely terrible customer service! One male hung up right in my face, extremely extremely disrespectful.

Kellie made our experience very easy and pleasant. We told her what we were looking for and she found us the perfect sofa.

Thanks to Brandon at Shakopee for his enthusiasm for the dreadful furniture shopping my husband and I hate. Transparent with his sales techniques. can’t wait for our new couches!

Great service Kyle was awesome and extremely helpful!

BEWARE! The free delivery means they leave it in your driveway. Their delivery crew will show up at your doorstep not wearing masks even when asked to put some on. This is a major liability. Shame on them. Disappointing as I was a repeat customer and planned on making additional purchases in the near future as the product is good.

Excellent selection, great prices. Brandon helped us and he was extremely knowledgeable and easy to work with- I suggest asking to work with him!

Brandon Hoium helped me find the perfect sectional for my new townhome! He was extremely helpful and informative with the buying process. I will definitely be returning to buy more furniture in the future!

Brandon was extremely helpful and knowledgeable. We had a wonderful experience!! Thank you!

I ordered furniture August 1st. They promised me to get it within 5 weeks. Stil didnt show up. When I call to the store .the manager named Brandon said they tried to call me to let me know the furniture is in the store. When I told him no body called me . He started get upset, cuz I told him that was a lie. He threatened me to cancel my ordered even though after I paid them and waited 7 weeks. Brandon wanted to play he was the store owner. He for got that I was his customer. He for got i spent money in his store. I just canceled my order even though I waited 7 weeks. I rather sit on the floor spending my money to Ashley furniture. The store manager named Brandon is rude and disrespectful. He should not be a store manager. He got to respect all customer equal.I really appreciate manager Chris for follow up with the issue I had with the store manager. I will diffntly do business with Ashley furniture again.

This is the second time we are visiting the store and we are always happy to find Tanner Morris who is soooooo awesome. He explains stuff enough, does the estimates and walks around to find alternative better products as per description....🙌🙌🙌🙌🙌🙌🙌Shopping is FUN at Ashleys Shakopee With Tanner Morris.... among others. Even if one of the products was not in store today, we had to place and order because Tanner Morris gatch us😀.

Good selection of high quality furniture. Friendly and helpful staff. I had a very good experience shopping here.

Tanner at the Ashley store in Shakopee was extremely helpful.I ordered the wrong furniture and even though the process of correcting the mistake I made was time consuming for him. He was polite and helped get it corrected very professionally.

Awesome experience with Brandon!! He got us what we needed and we are very happy with our service!

Tanner was fantastic. We are the most indecisive couple and he was extremely patient with us and helped us find the perfect living room set.

Spent around $3000 this past Summer. Due to Covid there was a lot of delays on getting the product. The sales person never called me once to update when the product was arriving. I had to reach out multiple times to find out that one piece was delayed for multiple months. After months of no communication I finally decided to cancel that piece. The quality of the items that I received was below expectations. The sectional started pilling quickly, the table scratched and scuffed easily, and the rocker chair creaked worse then your grandpas 20 year old rocker. I have had them look at the chair twice and all they did was tighten the bolts and say it was fixed and within the day the issue continued. Last week I called after the tech basically ran out the door after only being here for 5 minutes saying he had magically fixed it and they were going to have the manager look into it and get back to me by Wednesday. When I called today, Friday, the manager still hadnt looked into the issue. Since August, I have called them 7 times and they have called me 0 times. *update* Manager never did call me back. After they missed another promised call back, I called them today. The rep looked into the issue and the manager said all they could do was waste more of my time with sending a repairman to tighten bolts and fix the issue for 5 minutes. I filled a complaint with the BBB today demanding replacement or refund. If that doesnt happen, I will probably look into filling a complaint with the AG.

Wade was exceptional...he was very knowledgeable, personable and really listened to my needs. He did an awesome job showing me the best furniture options at a reasonable price. I highly recommend!

We bought our bedframe and mattress here. Prices were decent and they matched their online discounts. A lot of items to see but furnitures are so expensive. So far the items we bought from them over a month ago are still good.

Les and Brandon were great to work with and we highly recommend going here for your furniture needs!

Had a great experience. Tanner Morris helped us out and we found just what we were looking for.

Came into Ashley Home furniture store and Tanner (salesperson) took really excellent care of me and provided outstanding service.Douglas

They are eager to sell you stuff, but apparently not so eager for you to drive away with it. Had to wait at the loading dock for 45 mins before someone finally came to give us our new furniture.

We had looked at a lot of furniture stores for a sectional couch under 2,000 dollars. At most of them we were attacked by salesmen and the furniture was either too expensive or not up to our standards. Eric was the salesman who helped us. He was very good at giving us our space but also being available to help us answer all our questions. He was also very personable and friendly. Would recommend!

Sandi Hoffman was amazing. She is the definition of customer service! She was friendly, thorough, and kind. Wed highly recommend her! Ashley is lucky to have her!

Great service from Home Furnishing Consultant Eric P he explained all the options before purchase.and actually genuine about helping you make the right decision for what you want and work within your budget range.Good experience very polite we thank you for your help and your time.Highly recommend.

Update: Ashley clearly gives zero $%!& about their customers. Whomever theyre outsourcing to respond to these reviews not only doesnt respond back (its been over two months without response to the email I sent at THEIR request), but it would appear that the 3rd party customer service sells customer information because Ive gotten a whole slew of unsolicited calls immediately following giving them my number. Way to go, guys...Original Review: I will never buy from Ashley again. I paid $2,500 for a couch set only to have the cheap piece of junk break within a month. Since we didnt buy the furniture care plan, we have to pay out of pocket for the repair.On top of that, their repair techs only service my area one fixed day a week. Even though I have two weekdays off from work, I still have to take a full day off because they only come out to my location on Mondays. What a freakin joke! Never again.

This place and its employees are awesome! They were very helpful in the process of my personal furniture selection. Offering speedy delivery and set up at very little cost. Highly recommend this place

Katie Delaney from the Shakopee store is absolutely the best to work with. She is friendly, and great to work with. She made my experience shopping with Ashley Home Store the BEST. I would highly recommend Katie and the store.

The super good attention, the only thing I did not like at all was the attention in the part where you are going to carry your furniture, terrible service and the workers who treated me very badly to help people

Just bought a couch from the Shakopee store and Kellie and Tanner gave us fantastic customer service! We are excited to get our new couch!

The worst service I have ever had! The staff was down right disrespectful. I will never shop there again!!!

Was a little hard to find a sales employee, did find someone at a desk who had to call over someone else, friendly employees. The table we purchased is beautiful. We had a scratched chair (after we had brought it home and assembled everything) and called to get a replacement.

We purchased our new mattress set, and sectional at the same time. We had recently adopted to cats, and explained we needed something that would hold up with cats. Well two years later and the cushions are shredded - not from the cats but the actual fabric is falling apart. We purchased the protection plan and they denied it for repair. Their sales people are pushy, and tell you whatever you want to hear to make the sale - instead of the truth.

Went in for some dressers for our bedroom. We worked with Brandon Hoium. He delivered exceptional customer service and helped us find exactly what we were looking for. I definitely plan on returning and would highly recommend to anyone looking for some furniture.

Great service by Brandon. He helped answer all of our questions and concerns. We made a purchase and now await our custom made sofa sectional.While walking around, we ran into Katie in the Bed department and she got is all setup with s mattress and box spring to help meet our needs.

Kellie was amazing to work with. I told her my needs and she guided me to exactly what I was looking for. Very knowledgeable and super accommodating to my needs. Thanks again Kellie!

Adam was the salesman who helped me buy coffee table set. He is friendly and helpful, he is always available to answer all my questions and respond to my emails. I will definitely go back to the store.

Great employees, helpful and caring

Brandon was so helpful and professional!! Great experience!!!

Buying furniture can be stressful. I was moving to a new state and was in desperate need of basically everything. I am beyond thankful Brandon was able to not only help me find the perfect set but helped me schedule delivery and even was able to delay it when I had a hiccup on my move in day. I will absolutely be returning here for everything. Highly recommend.

I loved the furniture options and especially the prices. We love our new sectional. Tamara was very helpful! She answered all our questions and more. She made sure we had all the information. We will for sure be returning!

Beautiful couch.employees were very helpful!

This Ashley Furniture location has a great selection of quality furniture for every design imaginable. Brandon Hoium, we are truly impressed with yourextraordinary customer service! Thank you for being awesome at your job.

They have a very little collection of contemporary style furniture.

Great deals and service

Sweet staff!! Very responsive!

Great Furniture! Great prices! Spent hours elsewhere and wish we would’ve came here to start. Staff is friendly, knowledgeable, and no pressure whatsoever! Great experience all together. Thanks Hector!

Katy was awesome! And we bought a great bed. Great deal, great day. :)

Kyle Edel was by far the most helpful person my husband and I have ever met when purchasing something for our home. We bought a new couch and an electric fireplace at an amazing price. It was totally painless. We will definitely be going back there for any more furniture in the future!