We got into the need for a new car at a seriously tough time with chip shortages and scarce availability. Somehow we lucked out by finding Greenway Kia had an incoming Carnival. Buddy was our sales representative and he was awesome! He had so much patience and offered help during me pulling out 2 huge car seats and trying to configure how theyd fit into the Carnival while having to add a 3rd car seat soon. Ken was great at working with us to meet my trade in expectations and our rate to where we wanted (and needed) it to be. I was worried buying a car during this time because dealerships do have the ability to sell these cars without you (someone else would have easily been in to buy that Carnival had we not bought it); but they were still great at working with us. Thank you Buddy and Ken for all your help! We are LOVING this Carnival!!

Bought my 2017 KIA from Ashley Reeves she was very friendly the day I purchased it but I asked her about a spare key before I left and she told me she had spoken to the previous owner and would mail it to me they cleaned it before I left it had KIA floor mats in it that snap down when they drove it around to clean and they had place paper down after cleaning called her and ask about them and was suppose to. be sent to me along with the key and still havent received anything and when I phone she doesnt answer and has not return my call, they sure liked my money I paid for it I paid cash .... I will not recommend her to anyone she does not stand behind her word and in my word will lie to anyone to get a sale shame on you always remember there is a thing called karma and that will come back to you.

Salesperson 🌟🌟🌟🌟🌟 She was pretty great to deal with!!Experience wasnt that bad we got a fairly good deal.Finance person 🌟He gets one star because he knew we didnt want our payment any higher and still provided a description of the platinum warranty package and Gap coverage which we were never going to add.But the experience as a whole 🌟🌟🌟🌟 four stars.

Fast and friendly service. Detailed oriented associates are very helpful and a pleasure to work with. Service department knows their stuff and always appreciated.

I want to take the time and thank Ms. Ashley Reeves for her help in purchasing a new 2022 Kia soul. Ashley and the kia staff were very friendly and helpful. She is such a blessing. Thank you so much Ashley.

Very nice people to work with. We are enjoying our new Telluride. We drove to location of one of the few of these cars in southeast, but they will deliver to you for a price.

I had a great experience at Greenway Kia of the Shoals. I spoke with Katie a sales rep, who was very helpful in providing me the information I needed. I will be back in a few weeks to make a purchase!

Knew I wanted a Kia Sorento and there were none on the lot. Chris Moore found one just turned in. Although we had to wait while it was serviced and cleaned, I went home with exactly what I wanted. Very pleased with experience from beginning to end.

WOW! I wish I could give the dealership 10 stars! I want to give a huge shout out to Katie Inman. She deserves a huge raise and everyone should go see her for all of your next car dealing needs. Greenway Kia of the Shoals treats you the way you want to be treated and makes you feel at home in the process. What a way to buy a car! Highly recommend!

Katie was super helpful in helping me find the car I was looking for! Next time I need a car Ill definitely be going back to her!

The car buying experience was fine. I was in and out in a matter of an hour. However, it has been almost two weeks and I still am unable to purchase my car tag at my local countys tax collectors office because the dealership did not send out the paperwork in time. I called the dealership twice a day for the last 7 days and had to leave a voicemail each time. Not a single person has called me back. I finally got in touch with the finance department on 8/25/21, after being transferred twice, and I was informed the paperwork was sent out on 8/24/21. According to Mississippi law, if I purchase a vehicle out of state, I have 9 business days to purchase my tag without paying a late penalty. I purchased the car on 8/16/21 and today, 8/26/21 is the 9th day. The tax collectors office still hasnt received the paperwork. I understand times are tough and a lot of businesses are short staffed, but failing to return the multiple phone calls and voicemails of a paying customer is not the way to run a business. I am an attorney practicing in Mississippi, with colleagues licensed in Alabama, and I will be seeking reimbursement of the late penalty on my car tag if it comes to that.

Great service, friendly people especially Katie Inman, she was quick to greet us and could answer all my questions to my satisfaction.

I bought my car in December since then there has been a turnover in most of the workers, supposed to be for the better but theyre not. I wouldnt recommend anyone buy a car here and if you already have a car from here take it somewhere else for service. The salesman are not knowledgeable on what they are selling both previous and new salesman, parts people are not knowledgeable on what they are ordering, and service people flat out lie to your face. Even simple things like to vacuum your car before installing new floor mats are lost on these people, which I was told my car was cleaned up real nice by the parts guy who was running the service desk which had not happened. The part that was installed on my car was not what I wanted, ordered, or confirmed from the salesman and parts people. This is because they are not knowledgeable with the cars they are selling and what I needed should have been on the car from the factory. Since this happened I have spoken to all 3 managers none of whom have helped me and the main manager has not called me back to resolve the issue after multiple promises from people. I understand that they are new and trying to fix some problems but the overall lack of customer service and knowledge at this dealership leaves a lot to be desired.

I usually don’t get down with dealerships, however Katie has changed my whole mind! If you’re looking for a car, greenway of Kia is the place! Ask for Katie if you want to be done right!

I have been calling for 3 days to talk to somebody In parts. Countless times I have called and still have not talked to parts. The receptionist has left multiple notes for me and still nobody has called me back or answered my call!

Absolute worst auto company ever. Lies on paper and finances people for incorrect vehicles no wonder they’ve been sued multiples times and had to change employees.

What a wonderful experience!!! I will never go anywhere but here at Greenway Kia. Ashley and our sales associate was Gregory Thompson he was perfect. He found exactly what I wanted . I wanted good gas mileage, suv low cost - he did it. I am so very thankful. I live in Los Angeles and will fly back here to get my next Kia thank you Gregory

We’ve had nothing but a run around with this dishonest business. They will not return your calls and the receptionist screens calls to the GM. We bought a car for our daughter months ago as you can see her review below. After tons of emails and calls with no resolution. DO NOT UNDER ANY CIRCUMSTANCES DO BUSINESS WITH THIS PLACE. And I’m sure the owner will come on here and say sorry please contact this person. ( Which changes regularly). And still nothing will be done.My wife Nikki ( Dana) has been doing the calling. Daughters name is Locke. And we have every email and phone record to prove our correspondence and Kias response. Looks like we’ll likely have to take legal action.

PLEASE READ THE EDITED VERSION BELOW BEFORE MAKING A DECISION........This has been by far the easiest, smoothest car buying experience I have ever had. Kasey has been wonderful so far! My daughter loves her car! If you are looking for a new or used vehicle, I definitely recommend making the drive to Greenway Kia to make a deal!10-12-2020 EDIT - unfortunately, I have had to retract my previous five-star rating . I had brought in my current vehicle in hopes of getting my daughter a used car and a car for me at a lower price than I currently had. I repeated my request several times during the negotiation period and told them that if Greenway could not make it happen, I was not going to trade. After finding a car for my daughter, I was told that they would finish up the deal on my car the next morning (10-6). I started calling around lunchtime on Tuesday to check on the progress. I called a total of five times trying to get an answer with no response and no callback. I finally spoke to Terrence (the general manager), and he assured me that everything was fine and that he would call me back.I waited until Wednesday morning and started calling again. I was told several versions of a story; that I had told them I would be coming back down Tuesday morning to finalize the deal (Kasey had told me that coming back would be unnecessary and that it could be finished over the phone), that I had told them that I would only take an SUV (I had in fact been looking at a Kia Forte), and that the paperwork was tied up at the bank. I finally got Kasey on the phone Wednesday evening and told him that if a deal could not be reached, I would be returning the car for my daughter and picking up my car (which would be within the three-day return window that was discussed in the paperwork). He got very mad and said that he was going to contact Terrence and call me the next morning. The only way that I could complete the deal was to agree to pay $130 per month more than I had told them I was prepared to pay, and I refused.On Thursday I waited until 10:30 a.m. to call, and I attempted to contact Kasey. He said that he was off for the day. I told him that I would call Terrence at the dealership, and he said that Terrence was off too. I told Kasey that I would be bringing the car back to Muscle Shoals in 90 minutes.Kasey arrived at the dealership about 15 minutes after I arrived, and when I told him that, because the entire deal could not be completed, I was going to get my car back and leave the Malibu, he told me, Ive been given specific instructions not to take the car back. I reminded him that I was within the 72-hour window to return the vehicle. He then asked me how I was going to feel going home and seeing my daughters face when I told her that I had returned her car. Finally, after some time, he told me that the contract would be voided out. I requested something stating that the contract was voided, and Kasey refused to provide it.I have now received a Welcome to the Kia Family email congratulating me on my purchase of a vehicle from Greenway (received at 9:58 a.m. on 10-12-2020). I am waiting to hear from Terrence again before I call an attorney.I no longer recommend Greenway as a dealership with which to negotiate.

Had me believing I was approved and when I got there, I wasnt because I had to have a co-signer or money down. Wasted money getting there only to find out I didnt get a vehicle. Its all good though.

Thank you to all the Associates at Greenway Kia! We purchased the Seltos 2021 and we love it. Casey in financing was awesome in making sure we got the price we were looking for and kept us up to date with all of the paperwork and bank info. It was the best, by far experience in purchasing a new vehicle. This was the 2nd vehicle I have purchased from them and will be definitely be returning.

Greenway Kia of the Shoals went above and beyond! Great staff and service!!!

Took 10hrs from me! 2 of them I left work for because they said to come on over and things would be ready. That was a lie! Lied to me the whole time and also lost the title to my car that I was trying to trade in!! I do not recommend then at all!

Bad experience. Today went out and front bumper bout to fall off. Had for 14 days. Why is it falling off it it hasnt been wrecked and thought it was checked out

5 stars:The atmosphere is great and Gregory Thompson was freaking amazing. He goud the exact car mom and I wanted going beyond any other sales person I have ever met. If you are looking for a vehicle you HAVE to go see Gregory tell him and Kia Grayson sent you!!!

Had to take my daughters car to the service department for a recall. Jarvis in service got her engine replaced by the manufacturer because of internal engine failure. He kept in good communication with me through the whole deal. I appreciate his integrity and attention to detail when it comes to customer service. I highly recommend the service department at this dealership. Jarvis is the man to talk to.

Purchased a 2021 kia sorento from here, everything from start to finish was great! Very friendly and gave me more for my trade and a better deal on the car I purchased than anywhere else I had been. Ask for Chris Moore!!

Great place to handle your Kia services or needs. All issues were addressed in a timely manner. Travis Prado handled business very professionally with consistent updates. He is an excellent consultant. Definitely would recommend his services to anyone

OK the entire experience was awful. My step daughter came there to buy a car. She was told in person you are approved for a Chevy Cruise. Come down sign the papers and take it home. 2 hours go by only to hear we cant approve her for a $7k car but we can get her approved for a 13k car w her monthly payments she can afford. Ok she paid the down payment and was told come tomorrow and pick it up. Ok now we think she has paid down on a 2016 Fusion and going to sign paper work and get there only to find out she hasnt been approved and they come trying to sell her a 2015 Kia for 8k. Now if theyd started off with honesty Id bought that car but to start off seeing a 20 yr old young girl n tried to take her for as much as possible. The worst car sales men in this area are at KIA.....

GREAT PLACE TO BY A VEHICLE.AWESOME PEOPLE TO DEAL WITH, A HUGE SHOUT OUT TO CHRIS MOORE AND KASEY BUTLER.

Really nice staff, very efficient if I ever get another car Ill go to Greenway

Great place to do business. Ken Starck the GM will help you personally. Very knowledgeable about the product and a sincere person.

Great costumer service

Shauna May was so amazing, she help me with my first big girl purchase on my dream car and I can say I have it. She found a way for me to get it, after hours of hard work and dedication. I aappricate every thing she did for me and my family. And was the first blessing to many more to come..... I highly highly suggest you go here, they are amazing in every way possible...

We traded a Kia for a new one 21 days ago and the one we traded in has still not been paid off through Kia Finance. It is now 17 days late. After multiple trips to the dealership and several phone calls, this is still not resolved. I’m in the process of purchasing a house and I need this resolved. We trusted Kia to know what they were doing with a trade in. Apparently we were mistaken.UPDATE: I emailed the GM as directed and was promised this situation would be resolved by today at the latest. They have now had possession of our trade-in for a full month and have failed to pay off the loan, causing us to be 21 days past due. Out of curtesy, I emailed him again this morning and received no response. This is absolutely the most unprofessional, incompetent group I have ever had the displeasure of dealing with. Highly Do Not Recommend you trade in at Greenway Kia of the Shoals!!!!

Great dealership! Austin was a fantastic salesman. All staff was super friendly and got me the vehicle I wanted.

I am glad I stopped by Greenway Kia. I had been there for maintenance on my Kia and was always treated good at the parts department. You have very good people working for you. Travis has been there for me through several vehicles. Very good man. Kasey worked very hard to find something I liked and could afford. I appreciate all the hard work and I love my Hyundai Tucson. Thanks everyone

I worked with Shauna and she was so incredibly kind and patient! She calmed my nerves and related to me like a friend! I couldnt be more pleased with our interaction and her complete honesty during the entire transaction! I would recommend going to see Shauna and shell get you in the right car for you!

Just came to trade in my car. Was just looking at all the cars the had and an employee came and told me that his manager sent him to keep an eye on me(no he didnt come to help me. I know the difference). So then when I came inside the manager had a trash attitude with us. Just because Im black doesnt give you the right to talk down on me. Hate doing business here. These people dont treat us right.

My wife and I purchased a used vehicle from Greenway. We were treated like family and would recommend this dealer to anyone who is looking for a vehicle. Chris Moore was more than helpful to get the trade deal going. The remaining support team was very respectful. We traveled over one hundred miles to visit the dealership and they made it worth the trip. Caylen, from the financial department, was a delight to work with.

Salesman was very nice and helpful, but the rest of our experience was a nightmare. I have not had this car for more than a month, and I am already having to spend $450 on a new part. They did not give us a manual with the car. It is IMPOSSIBLE to get any form of help over the phone post purchase. The worst had been the finance department. He messed all of our paperwork up, and has made us a month late on receiving a car tag due to the mistakes he made in our paperwork. Therefore, we had to pay penalties. DO NOT PURCHASE FROM THIS DEALERSHIP ESPECIALLY IF YOU ARE OUT OF STATE.

I had a wonderful experience shopping there. Ashley found me the perfect car, they had to get it from another dealership. She was really patient because I changed my mind on the car I wanted; I wanted more features and required less space. I gave her a list of what I wanted in a car and she found it!!! Caylen the finance manager found me a great rate and made sure I understood everything I was signing. I would highly recommend Greenway Kia of the Shoals to anyone looking for their next prefect car!!!

Update: it is time for my first payment and they cannot tell me who I am supposed to pay! 8 havent received a letter from the finance company or anything and after telling them I have been calling for the weeks twice a day every day... Their advice is, call another greenway! I asked if another greenway has my file and knows who my finance company is to which the receptionist puts me on hold and hangs up on me.I am so upset that I am tied to this place for the next 4 years. Please be careful and read every single piece of paper they give you. They told me no credit checks but ran a hard check on my credit (actually 4 of them) which lowered my credit score... Then they messed up our paperwork and have yet to fix it despite me calling every single day to talk to them about it. (They added almost $5000 of warranties that I didnt agree to and told me that they would correct the paperwork) Would not suggest doing business with this company and I will never come back for another vehicle!

Great staff! Katarina is awesome to deal with and has made my vehicle search a lot easier to go through. I would recommend anyone to go to Kia to buy there next vehicle!

Excellent vehicle purchasing experience. Not pushy on sales, no haggling, no wasted time.The used vehicle I purchased had some hail damage and Pete was able to get his team to get the vehicle looking brand new. Excellent car with low miles, and still way under bluebook value.Would absolutely do business with again and recommend to friends and family. Thanks.

Very efficient. Best car buying process ever!

I love my car I got from greenway at shoals

Very caring people. They want you to satisfied before you leave the dealership. Go beyond measures to make everything right. Love my new car. Thanks Kia!!!!!😊

Friendly and helpful while buying a new vehicle

The service Department is AMAZING! The whole department is very accommodating and they act like they are truly glad you are there. They went above an beyond and will definitely be there for every service from now on with my Kia Telluride.

Our KIA had a recall so I called to make an appointment. The woman I spoke to was nice, helpful pulling up the information on our car and it only took a couple days to get the car in for repair. Thanksgiving week!!! I dropped the car off the night before since my appointment was at 7:30 AM, this was very easy, they even had a Pen in the drop box with the envelopes, which was helpful since all I could find was a crayon, lol. My car was repaired and ready for pickup before 11AM! When I picked the car up the guy in the service department was very nice as well and recognized my voice from our phone call earlier that morning, Plus he even had my car washed for me!!!! Awesome Service!! The car is running like a champ! Thank you all!!

You posted a false advertisement on facebook. You did not stand by your words. I do business with people that are honest

After a recent car purchase at this establishment, I was very pleased with the friendliness and helpfulness of the staff. Daniel Bevis went out of his way to make sure our transaction went smoothly. He is very honest, no at all pushy and wanted to make sure we were happy and informed in all aspects of the purchase. Daniel is a pleasure to work with. I would recommend that you use him as your sales person. I like the company’s “no haggle” policy. This provides you the opportunity to know up front all the costs/disclosures involved in the sale which saves you money, time and stress while comparison shopping.

They got me approved with less than perfect credit and im in love with my car its a awesome place

The Service staff at Greenway Kia could not be more professional. They worked with me in every way to accommodate me with a Saturday appointment because I live a good distance from the Shoals area and could not take off from work to have the recalled part replaced. On both visits I met with Travis who was exceptional in in explaining the details of the recall and procedures. I could not be more pleased about my experience there.

Greenway Kia of the Shoals in Sheffield Alabama out did themselves! They were SO friendly and compassionate. I am from out of town and my Crain Kia of Fort Smith, AR is nothing compared to this Kia. I would highly recommend Greenway Kia! Thank you for your service and help! God bless you all!

We arrived & a game name Kasey came straight out to assist us. He automatically suggested to get the process rolling quicker he could use our info to check and see what he could get done for us. We provided that info & right away he had things done & came & told us he had of the car my wife wanted & we were approved. Totally awesome guy. I’d recommend him being the one who sells u a car....

This dealership is a wonderful and great place to have service done on your car. I have had a few hiccups with my car, and they have taken care of things in the most courteous, helpful, and informative way. They all seem like part of my family. I would like to give Jarvis and Travis a big shout out they are the best.

Greenway kia in Sheffield is a great place. Melissa was awesome and personable. Go see her. she goes out of her way to find you a great car and a great experience.

Just a typical car dealership. Salesman was nice enough. Finance manager I suppose was his position was nice as well but typical low ball offer on trade. Just part of it. Dont understand why dealerships think they need to make 3 to 5k on everyone that comes in. They want you to pay over on the value of their vehicle and then offer you nothing for yours. Of course I left frustrated but I knew outcome pretty much before I got there. Just thought I would try. Lets keep them from making such huge profits. Sale our used cars to each other. Then they can only stick it to us on the purchase of there used vehicle.

Everyone was very nice and helpful. They asked what I had to have to buy a new car and they made it happen. I would recommend this dealership to anyone.

Today at Shoals University Kia was the best and most awesome day for me. I got the best vehicle that Ive ever driven or owned. Thank you for helping me see a better me. I have to praise God because I believe He was with me all day long. Thank you God for everything that is taking place in my life after today. Thank you also to Casey Montgomery! !!!!!

Love going to my Kia dealership to have my car serviced. Employees are always helpful and very courteous. I feel as though I have a new car when I leave due to the service and complimentary car wash.

Great service on my Soul

Kasey Butler is a phenomenal salesman and made our vehicle trading experience easy and pain free. He took extra time to answer all my questions (and there were LOTS) and he went above and beyond to ensure we purchased the right vehicle for our family and our budget. I would highly recommend visiting Greenway Kia of the Shoals and ask for Kasey!

Travis Prado was very accomodating and helpful while we were waiting on our car to be serviced. Travis even gave me some Greenway sunglasses and promised me a discount on my next visit if I wore the glasses while teaching a class at Northwest Shoals Community College. I had one of my students snap a picture, to the delight of the class, and I sent it on to Traviss email. In just a few minutes, he responded with a very kind note, promising me a discount! Vey good experience and I appreciate the staff, like Travis, going above and beyond to accommodate me! I will be back and we love our KIA!!!

By far the easiest auto purchase I have made. Kasey did a fantastic job helping me with decision. No pressure and no haggle! I felt like the whole team was there just to get me in the truck I needed. I will reccomend Greenway to all my friends and family.

Greenway Kia of the Shoals is fantastic! Melissa Mercier went above and beyond to show me their selection of used vehicles. If you’re car shopping, definitely ask for Melissa!

Very nice. I was searching for a vehicle and they searched the whole Greenway inventory in the area.Place was clean and prices are visible on the cars.Thank you Chris for your help.

All of the staff was extremely helpful and one in particular that went above what he needed to do to make the experience totally comfortable and pleasant. Thank you so much chris for making it all come together for my purchase of the truck.

My husband and I went there on Saturday. Great customer service experience!!! Joseph Austin and Jennifer were amazing. We ended up leasing a 2020 Kia Sportage!! Go see them you won’t be disappointed!!!

Such an amazing place. Everyone was super nice and helpful. It was a great experience. Brad was the best!

Very nice staff. Explain whats needed now and what can wait till the next visit.

Great place to buy a vehicle. Katarina and Phil were awesome!!

My husband and I stopped at Greenway kia. We purchased a preowned SUV. Shauna was very nice and patient with me. Answering all my questions. I would recommend anyone to stop and talk to Shauna if you are looking for a new or preowned vehicle. Thank you so much.

The worst thing I have ever done is buy a car here in Kia greenway in Sheffield Al will never come back again. Ever..

Always courteous and friendly. I am kept up to date on any issue and process of my vehicle when being serviced. 👍🏻

Very nice lady but turned us down but at least she tried.

I went in for an oil change and tire rotation.It was past due. The mechanic did all checks on my Kia Sportage found a few things that I may want to take of. Jarvis sent me an itemized estimate for normal maintenance on the car. I agreed He had the car ready at the time I needed. Sent some one to pick me up from work, so I could pick my car up. They washed my car inside and out. My car drives like a new one. I feel the service done on my Sportage was necessary for the health of my car. Jarvis made my experience at KIA a very good one .

My appointment time was 4PM. We dropped the car off at 3:55PM. The 2 gentlemen in the service department went over what the maintenence included and the cost. We left the dealership. The service man texted me asking if it was OK to replace the cabin filter and sent me all the details and pricing information. Our experience was very smooth and simple!

I traded in my 2016 kia soul,its been three weeks and they still have not paid it off in the system and it will hit my credit soon. If you are thinking about trading in your car I suggest you go anywhere that isnt here.

Excellent buying experience!

They were very nice and worked to help us get the payment we needed so my husband could get his dream car. We drove 3 hours and they gladly helped over the phone so we would be prepared. Very patient and like to my tired 2 year old.

The service department done a good job on the car. We had the oil changed. But I don’t understand why y’all wanted to charge me $39.95 to tell me that my battery was good. I think that’s a little high. Our car is a year old and has 15,833 miles on it. We never had a problem with it staring. Our air compressors went out just before summer and y’all replied it at no charge.

Great service visit. Courteous, professional, knowledgeable. Felt comfortable with writers part recommendations. Really impressed with the complimentary car wash.

Everyone was so easy to work with and helpful! Extremely knowledgeable about their vehicles! Great cars and suvs!

The staff was wonderful no pressure. Ashley my sales person was great..

The folks at Greenway were very responsive communicating via email - especially Jennifer; and great to work with at the dealership, particularly Mark and the gentlemen that drew up our contract and helped set up our phones with our Niro computer. Of all the dealerships i researched, this was the only one that had no dealer/document fees, and has the lowest tax in the state - great deal!

Melissa is the best but yall need to step up on the clean up.

I appreciated how friendly and informative the service department was with me and how quickly they worked to resolve my issues. It was a costly experience but the excellent service made the experience worth it. Thanks.

Josh, and the crew of mechanics at this establishment are absolutely fantastic. They take pride in their work and really go the extra mile to make sure All customers are satisfied. I will continue coming back because of them!

Always friendly, and doesnt take very long to get my car serviced. They even walked me to my car. Thanks guys for great service.

Christian Holmes and Dustin Martin are great! I came into shoals Kia in need of a new(er) vehicle that met all my expectations and needs with budgeted money. Not only did they do that, but they exceeded everything I asked for. They both insured me that they would do their best to get me into something that was as close to my needs as possible. My needs and expectations were surpassed by more than one could know. Their customer service was amazing, the entire staff was friendly and very welcoming. Christian’s laid back personally made me feel at ease; which in turn made for a delightful experience! Thank you so much, guys! I will definitely recommend them to everyone I know!

Loved buying a vehicle from Greenway Kia.Best pricing I could find in Alabamaor surrounding states. Friendly, professional staff.... Plus I love my new Telluride!

GREAT EXPERIENCE....I bought a new 15 KIA OPTIMA. I looked inside the car and just had to drive it. Edgar EDDIE Diaz was an amazing help. The facility is clean and all the supporting staff are great. Eddie was very helpful during the transaction. I highly recommend this great dealership. THANKS, SHOALS KIA!!!!!

I bought my wife a 2015 Kia Optima last year. The salesmen were nice, they did their job. However, the part that blew me away and continues to do so is the service department at Shoals KIA. Jarvis Cummings has been great to my wife since day one with service on her vehicle. He is polite and answers any questions she may have. He keeps her car running in top condition which makes me happy seeing as she drives all over the state of Alabama for a living. If you are looking for a reliable, safe car... and you are looking long term, not just a good deal but a great service department to help you maintain your car... I highly suggest Jarvis Cummings and the service department team. Top notch.

The staff was really nice. I wish the pricing in the car I got was cheaper. Justin amos was really cool

Professional, curtesy was exceptional, friendly and respectful. Nice to do business with.

I worked with Kasey Butler on my visit to shoals Kia. It was a great experience. The people there are very detail oriented and Kasey made the process very easy! I will be a return customer and hope to work with Mr. Butler again.

The best New Car experience! I never expected to drive away from the dealership in the newest, fanciest vehicle Ive ever had the chance to own. Kasey Butler worked for me what I consider a small miracle. He helped me trade in a 99 Dodge caravan sport for a 2017 Chevy Cruze. Kudos to Kasey and a job well done.