Allison was very very helpful. Store is always very clean and she is very attentive to her customers. She has put an order in just for me for the coils and glass that I need for my Vapes and couldnt seem to get anywhere else! Most definitely five star service 🙂

The owners very nice, stores a little small but dense product wise. I bought a vape pen from here that came with a defective charger, and the owner replaced it for no charge

Got everything i need. Nicotine salts are slightly on the expensive side but overall great store

Helpful and knowledgeable staff combined with a great inventory make this place a great choice for all vape and smoke shop necessities.

Quaint little shop. Owner was very helpful. This was my first experience with CBD. Seasonal allergies had me feeling a little under. I find CBD as a good alternative to aspirin and pain reducers on some occasions.

I go here for everything pretty much it’s close to the neighborhood and has best prices and products

Lady there who introduced herself as a manager sold me a defective item and refused to exchange and refund. Too bad I have to give at least one star because she deserves noneI walked in looking for an item with certain functions. She showed several options but pushed this particular one hard. I trusted her and grabbed the one she handed to me. Turns out that wouldnt even hold charge.I went back to explain the situation. She cut me off halfway and said she wouldnt do refund. After talking a bit more she refused to exchange or anything. Then she went back to shut the door on me.

The best store in West haven

Such friendly and amazing staff with great knowledge about products. The store is so nice with lots to choose from. Easy parking on the property. Definitely will be there to shop often!

Not helpful . Dont care about customers concerns

The staff is really nice and friendly. Everyone is knowledgable about the products. Great prices! My new go-to smoke shop.

I went in one of the first days it opened and haven’t stopped going sinice. The guy there is great and tells you all the info you need before making purchases and is very patient. Also the items are great and have everything for good prices

Your all in one smoke shop. You can find what you need in this store. Great customer service. Great products. All kinds of FRESH CIGARS. Vapes. Cigarettes. E Juice. Roll your own Tobacco. Clean store. With etc items you need..

Staff was pleasant and helpful

Dont always have what Im looking for

Great shop with the best prices around. very friendly staff and they know what they are talking about! They dont just try to sell you stuff they take the time to get you hooked up with what you need!

Lots of products, amazing prices and friendly service. Ive tried a lot of places and Puff City is now my go to vape shop to get all my vaping liquids and accessories.

AMAZING staff!! Always informative and treated like family. MORE than a 5 star experiance

Great quality store with amazing glass. Owner and employees show outstanding customer service

Mehmet hooked me up with some high quality service, helped me at the last minute prior to closing and was willing to cater to my needs 10/10

I went in the store and saw all the good deals on all of the smoking devices, the owner was nice and helped me find what i wanted and i love it.

Nice employees good selection of nicotine vapes

The best smoke shop. The staffs are very friendly and professional.

Amazing store we just open and great service you can find all the roll.cigars. cigarettes. vape products and CBD mostly products we carrying

Best selection..very knowledgeable

Cool & Friendly. Tons of happiness in:)))

Best smoke shop in CT the staff are amazing!

Nice selection and clean

Extremely rude staff

Convenient and friendly staff

Great place, great staff

Great place!