I am assuming that majority of people needing a storage unit are in some sort of desperate situation. I found myself in-between moves due to unforseen circumstances and needed a place to store about 50 boxes and a few pieces of furniture for 3 weeks. I called CubeSmart to store my stuff in the Shelton location. While the customer service was excellent, the experience to get in/out conveniently was great, many of my items stored in the facility were damaged by mold. My stuff was INSIDE in the building with an Hvac system for 3 weeks. My cube shelf had mold inside the woodgrain, my raw wood bed frame had mold damage on the edges, and a brand new rug had black mold inside of it. Additionally, the clothes I had stored inside storage bins wreaked of mold. I have had to wash them in vinegar and baking soda multiple times. A lot of them have to be discarded because the smell is so pungent and Im afraid of what it will do to my health to wear these clothes. I thought it was odd that they automatically included an insurance policy when I signed up, but given the circumstances I didnt argue with them because I was too exhausted by my current situation. I am working with the insurance people now, and have yet to be reimbursed. Even if I am compensated, it still wont replace the inconvenience of having multiple items damaged while being stored here. BEWARE! DO NOT STORE ITEMS OF VALUE HERE BECAUSE THEY WILL GET MOLDY! THIS STORAGE FACILITY HAS A BLACK MOLD ISSUE.

Your facility is extremely clean and very accessible at all times. Any tine I need to call the office, your staff was always courteous and helpful. I very much appreciate your service.

Very clean, well lit, and felt secure. There were always dollies and hand truck type devices available every time we went. Also, we were always able to back up to the entrance making loading/ unloading easy.

Prompt, friendly and competent service, reasonable rates, easy accessibility, excellent security, climate controlled storage, clean and flexible cubicle storage size space and lease length selections. No complaints.

Had to move our entire apartment into storage in a rush. The 2 guys at the counter were beyond helpful. Dave and his coworker went above and beyond to find us the perfect unit to hold our stuff with no notice and found us the best deal. If I ever need storage again, this is the first place I’ll look

I had to do 2 moves in one month, and Cube Smart of Shelton CT was amazing!!Jay and the Team were so very helpful during this stressful time, they all were very calm and explained everything fully on the agreements and the rental info!!I cant say enough how professional Jay was in picking the perfect storage units and just knowing what is needed with all the stuff I had in these rushed times of moving.Everything went smooth and the facilities were so neat and clean.I highly recommend CubeSmart of Shelton, they are top notch Professional.

Dave and the crew are really great! They are super accommodating and always there to help with whatever your needs are. The only watchout is when you sign up, keep in mind that whatever amazing promotional rate you get will expire if you leave your stuff there too long. But as long as you anticipate the price hike, this is an amazing and safe place to store your stuff. Especially while youre within your promo window!!

Ease of doing business on line. Clean facility. Staff very friendly and helpful.

The staff was friendly and very helpful. Unit was clean, very accessible to get in and out.

Easy move in/out process.

Clean, well lit facility with top end security controls and plenty of transport carts for your use. Very friendly staff. Rent with confidence

The sales person is very efficient, knowledgable and friendly. She found the exact kind of storage that I need for a few months while my home is having renovations. The facility is very clean with no unpleasant odors. Access is easy and safe.safe

This storage facility is by far the cleanest and most efficiently managed operation I have had the pleasure of doing business with!

My experience was great with excellent customer service, clean, safe storage and amazing security. I have used storage for years in Fl. and have never seen a more secure and tightly run facility.Fairfield, CT

Stopped in on a whim looking for an odd size storage box. The people were fantastic and went above and beyond to help us get what we needed. Would highly recommend for all your packaging/storage needs.

Love this place! Excellent service, location and prices!!!

The people working here are absolutely amazing. Everyone is extremely helpful - like EXTREMELY helpful! I would recommend this place to anyone!!

The staff were very helpful. The facility was clean and easily accessible whenever I needed to get in.

It’s great because it is so secure and temp controlled, however, they do raise the rent on you. I wasn’t there a full year and the rent was raised and I know other people who have had their rent continuously raised the longer they are there. It’s ridiculous.

Clean safe place, pleasent,informative mgr polite, very happy, recommend

Staff was amazing, helpful and very energetic people

The cost for our storage unit is affordable

We kept our stuff here for almost 5 years! Just unloaded it all today and it was such an easy process and clean and they have saved us for such a long time. Thank you Cubesmart!

They are great people here. David and Xiomara have been fantastic to deal with during our rental. Customer service goes a long way when youre dealing with a stressful move.

Just finished selling my previous home and buying a new one within Shelton. I had some downtime in between the two (ended up being five months) so I needed a place to store my belongings. Cubesmart was conveniently located in a central point of Shelton (or at least I think), the units were temperature controlled and the security measures were excellent. Storage units arent cheap in general but I had nothing but good experiences with Cubesmart from start to finish.

We recently moved our items to our home out of state. We rented here for 5 years and have had an excellent experience. Dave the Manager is great and very helpful. Dave was always very accommodating and runs an excellent business. The facility is super clean, secure and easily accessible. I highly recommend using this facility and feel comfortable that your property will be safe, secure and worry free. The only negative is the frequent price increases. It’s based supply and demand but got expensive over time. Overall, I give CubeSmart a 5 star rating and highly recommend using this particular facility.

Easy access. Very secure.

Although the sign-up process had a couple of hiccups (new system that still has some bugs), the staff are extremely nice and went above and beyond to help me move my stuff in this weekend. Some of the units require rolling ladder access. The man who assisted me (I cant remember his name :/) singlehandedly brought 3 large plastic storage bins and two heavy suitcases up the ladder for me. Much appreciated!

The on-site manager was friendly and accommodating. I had booked in advance and all went very smoothly.

The two men who helped me set up my account were very informative and nice to deal with. I also liked the security and the cleanliness of the entire place.

Highly recommend CubeSmart in Shelton. The staff goes above and beyond to support their customers and are always very understanding. We rented a unit for 7 months and had no issues with our things after we moved out. Jay gave fantastic tips on how to load the unit and how to protect certain things such as couches and other furniture. We also rented their Moving Truck 3 times and it was a lot easier than using U-Haul. Amazing Customer Service here and again highly recommend this location for your storage needs.

Great place

Shelton office run by 2 great guys! this is my 2nd time with a unit to assist with my needs !!

This place is wonderful. Staff is always friendly, accommodating, and interested in assuring quality care. The facility is always neat and clean. Ive had storage here for years with no issues. Highly recommend to anyone looking for a safe space to storage their items. They even have carts to use when moving items around. A++

Easy to make reservation online, storage space was big enough for my needs and I had room left for more. The gentleman who helped was very knowledgeable. My unit is climate controlled.

I rented this unit to store things while we move out of our old house and into our new one. Its a clean, well monitored facility. We got our first month free! The manager, Xiomara helped us get set up and she was highly professional, knowledgeable and very helpful. Overall, a very good experience! I will be returning for all my storage needs.

Great clean, modern facility. Jay was very helpful in getting everything set up. Love that there is music playing in the hallways.

We rented space from CubeSmart in Shelton,Ct for several months and would highly recommend this facility for storage needs. From the first meeting to discuss our storage requirements until the day we closed our account the staff was helpful, knowledgeable and efficient. The facility is well managed, clean, secure and delivered an excellent experience.

Its good but a little expensive and to pay a admin fee on three storage rooms Im renting- I think its way too much if u have 2 or more you are renting at Cube smart...

I had to rent a medium size storage unit (I believe it was 10x10) while transitioning to a new place.The price we got for the space we rented was a very good deal. It beat all the competition.The staff was very friendly and processed the paperwork and got the keys to us quickly. A+ customer service!If I ever need anything stored I will be using Cubesmart.

The manager David went above and beyond to find the best suitable storage for me. Very pleased to have found this storage facility. UPDATE! When I finally had a chance to move my load in, David again was instrumental in making everything go smoothly. I never should have worried. He had dollies at the ready, knew just where the driver should park, walked me through the process, and was a personal cheering coach throughout. I will never go anywhere else. He has made me a loyal customer.

This place is *wonderful*. As cliche as it may sound, every part of the experience, from the initial signup for my cube, to helping me out when I forgot my passcode (more than once), to closing out when I finally bought a house, was surprisingly easy and painless.Of special note, the employees I interacted with here, every single one, were the nicest people Ive ever dealt with in customer-facing positions. I would recommend CubeSmart to anyone who needs self-storage, and if (when) I need extra storage, Ill be coming back here.Plus they had the best price. 5 stars isnt enough.

These guys are great! Easy to work with, friendly, and accommodating. Great facility, very clean. I would recommend this location to anyone.

My husband and I open got a storage unit there and were helped by Jay Wnek. Jay was amazing! He went above and beyond to make the experience easy and smooth! The facility is clean, organized and secure. Jay showed us and explained everything. If you need a storage unit, we definitely recommend Jay and CubeSmart!

Had a fantastic experience with this cubesmart location. Kind,friendly, accommodating staff.Location is clean, dry, easily accessible. Has moving transporters, elevators and is climate controlled. We Had an outdoor unit as wellas an indoor unit, both were great as they held our possessions for a year while we moved.I would highly recommend them and would use again if needed! Thank you Shelton Cubesmart!!

Ive stored my things with CubeSmart for over a year. The had the best price and indoor storage that cant be beat. I really appreciate the staff. They are helpful, and do what the can to help ya out.

I would recommend this place to anyone and everyone. They dont rush you and have your best interest in mind. Ive never been treated so well. Every employee is very welcoming and polite.

I had to write to thank and praise the manager David.My husband and I went to drop some things off at 6pm and realized we forgot the key to our storage unit .I ran to the office and just caught David as he was closing the office .I explained our dilemma and he went out of his way to help us out by even though his workday was done.The fact that he willing went out of his way to help and his kind, pleasant demeanor was exceptional.Thank you, David! In addition to David, I also highly recommend this cubesmart location not only for the pleasant staff but also for the cleanliness of the facility.

This is my second time using CubeSmart and I just have to say that the manager David is outstanding and Jae who is also one of the best workers Ive ever met, was so helpful, so considerate. its been a really hard transition for me moving out of my big house into a condo and then having to move again! ITS been overwhelming but its nice to know that when youre giving up on Humanity, that people do exist that really help you!!!! I recommend anyone who feels lost and has to put their belongings somewhere, to reach out to CubeSmart and know that it will all be safe!!!!!

This CubeSmart location stays true to the companys philosophy of surprising and delighting customers by giving them more than they expected. My wife and I ran into issues while closing on our new home and Jay and Xiomara were more than accomodating. The rental process was explained thoroughly while not being overbearing with key points emphasized. I was extremely comfortable throughout the process and this location (Shelton) is obviously very secure with SEVERAL cameras facing in every direction completely covering the property. Should I need storage in the future I would make the trip to the Shelton location specifically because of the staff and the A+ customer service they provided. Thanks you!

The best service I have experienced at a self storage facility! They treat me as family!Clean and well managed.

Awesome place nice peoples

Kept my items in an inside unit on the second floor for 6 months. When I got them they were filled with moths. Alive and dead.

Fantastic transaction from start to finish. Thank you!

The facility was great the storage space was great the price was great and the service was great, highly recommend

Very Clean facility. Promo of first month free and the use of CubeSmart truck to make only one trip transferring my boxes to storage was great. Everything worked out perfectly.

Very knowledgeable, helpful, informative. Able to help understand what I would truly need for a smooth experience,The storage area itself and office very clean and neat

Very helpful and informative people. Clean and secure facility.

The most pleasant moving and storing experience. The facilities are secure, far beyond need and expectation, clean and convenient. Great customer service!

Roberta was super friendly and knowledgable. Her and Dave are so easy to deal with. They make storing a real pleasure!

The storage units and the staff are excellent.

Ive been a customer for several years and have never had any issues with them. The staff there are amazing,very friendly and pleasant

Stay away from CubeSmart (Shelton CT)The facility is nice, but constant rate increases are outrageous. My rent went from $115/mo to $238/mo in 5 years. and If you are 2 minutes late, there is a late fee, and they charge you a convenience fee to pay the bill online. And to rub it in, they are advertising unit my size online for $131.00. This is for a 10x10 unit with two large columns in it (I was told I would get a discount because of the columns.That was a lie)When I ask who I should talk to, I was told they would get back to me. Wont even release the name/number of someone to talk to about this.Please spread the word, Stay away from Cubesmart!!!!

Great Customer Service/Staff. That goes a long way these days! Clean and safe facillity. Will stay here as long as we need the storage option. Location is a plus too!!

Good Costomer service, the place is very clean and convenient

Way overpriced!. Price was going up almost every year (been here over 6 yrs). you can find better value.

VERY OVERPRICED! The storage units are too small in comparison to other storage facilities for a higher price!They reel you in with a small promotion at the beginning but its not worth the money.After just a few short months there, they raised rent nearly $20 more per month and told me that it covers grounds keeping like mowing the lawn and miscellaneous gardening!Save your money, theres no value at CubeSmart.

Great location! The facility is very clean. I feel comfortable storing my belongings there. Thanks to the help of Jen, Xiomara, and Dave they reassure me that my belonging will be secure safely and that makes me happy to know they care. Theyre very helpful and knowledgable with the service they provide at cube smart thanks.

The staff was very helpful and expedited my reservation. The storage facility is clean and secure. I am very please with my selection.

The people that work there are so friendly and helpful. It was simple and easy to get a storage set up and end it.

Location is great. The staff was very professional and helpful. The facility is clean and is very accessible.

The manager of this store is amazing....would definitely use again.

The lady at the front desk was very friendly knowlegable and funny and nosey as hell(lol).. I could hang out with her.

Best value Ive found; clean and secure, friendly and helpful staff!

I love the outstanding customer service of this location, and a warm and wonderful experience, especially today Tuesday, May 17, 2016, with the agent Gloria.

Excellent service, David is a delightful person, great to deal with and the facility is immaculate.

Excellent service! Great location, easy access, convenient hours and very clean!!!!

CubeSmart, David McGrath and Xiomara Aives have been excellent to work with. If your looking for a clean safe and secure place. I suggest CubeSmart over the others.Dan

Was easy,clean and friendly to get my storage space 🙂

Convenient and wonderful customer service!! Highly recommend.

My expectations were exceeded at the time of move in. The facility was kept clean as well as the office. I was very satisfied with how the employees treated Me. I will definitely recommend.

Staff was very helpful. Facility was very clean and inviting.

Great place to store your things! Clean, safe and great staff!!

Berta was great! Very good experience

State of the art facility

I got most of it cleaned

Nice clean facility

Nice people, nice service, clean cubes!

Most Excellent Staff and Sevice

Rent just keeps going up and Ive noticed no difference in service.

Very friendly and explained the different options.

They are friendly and professional. I would definitely recommend them!!

Awesome, Thx you Jay

CubeSmart takes care of your storage needs

Great experience, awesome and knowledgeable staff!!!!