I was visiting Show Low and had a critical issue develop on my pick-up; Jared found time to diagnose the issue, order the part and install it within 3 days. Jared was friendly, helpful and his attitude was one of really caring - he was incredibly helpful, and this all occurred while he was swamped. I could not ask for better or finer service anywhere, and it is sincerely appreciated. This was service that I as a customer dream of but rarely see. The standard of service I will now use is what I experienced with Jared at Horne Chevrolet.
Horne worked with us, got us approved for a truck. Our sales rep Mark was great! He was very professional, explained the process very well. Gave us a run down on the entire truck, even did follow up calls to make sure we like the truck. Thank you! I would strongly recommend heading to Horne.
Richelle Whipple has helped us purchase several cars, she also helped our children and now our granddaughter make her first purchase. She has always been so helpful and there for you from start to finish. She is very knowledgeable, professional and great to work with. Richelle goes over and above the rest.
Brought my 2021 Yukon in for recall items and had the tires rotated and balanced and the oil change done. While driving home from dealer I noticed my windshield fluid pump wasn’t working and my front drivers tire had 27 PSI. The next morning it was 22. So went in for recall items and they broke two items. Carlos was nice but unfortunately this isn’t the service I expect from a Chevy certified service center.
Our other vehicle is a Ford f150 we thought they had good customer service. Your service center in Show Low, AZ is amazing and they truly act like they care and treated us like family. The waiting area was even comfortable, they really do care and think about the customers needs.
I had been looking for a new Subaru Crosstrek for months but due to the chip shortage I had been out of luck. Luckily I found one with Horne, I was very impressed with the level of customer service from Richelle and Ryan. They made trading in my old Hyundai Sonata effortless and I did not feel pressured into buying a vehicle as I had been feeling through other dealerships. The staff are so energetic, kind and enjoyable to be around.
I have purchased several new vehicles from Horne over the years, the last 2 from Richelle. She has always treated as though I am her only customer and I appreciate her follow up on my purchase. When the time comes I will purchase from Richelle again :)
We have purchased 2 new vehicles through Richelle Whipple at Horne Auto and she has been awesome! She is knowledgeable and if there is something she doesnt know, she finds out! We will do more business with her in the future when we need another vehicle.
I was completley satisfied with their treatment andwork.
I was impressed with the prompt response I got and the ease of getting an appointment. The service tech was very helpful and accurate in the time he estimated my vehicle would be ready. I would definitely return to them again.
Drove all the way from South East Mesa to do business with them. They made the buying purchase very easy and made the drive well worth it. Friendly staff and very accommodating. They even welcomed our 18 month Toy Australian Shepard pup. The only down side is they are too far away for me to do my service work. Shout out to Miguel my Salesman, Joe the Manager, and David the Finance Guy.
Miguel the sales rep is very great at his job. He helped me over the phone for a week before we decided to come out. We love our vehicle and he even sent my hitch back when I forgot my pin key an I mailed him a key. Definitely recommending this place especially with Miguel. Not shaine because he was rude. Everyone else was very nice and helpful. Chris was super nice and friendly.
After searching the valley for an exact replacement for our 2020 Traverse RS that was totaled, I was unable to find anything locally apparently due to a chip shortage. A fleet manager at my local dealer located one at Horne Auto in Show Low, AZ. Even though it was 187 miles away, they had the exact Traverse, options and color that I wanted. I dealt with Mark Reveles the Internet sales manager. I cant complement him enough for all he did to make this the absolute best experience we have ever had purchasing a vehicle. I am 66 years old and have bought several new vehicles from several dealers in the valley over the years. The experience was pretty much the same with the high pressure salesmen, going back and forth to the tower to check with his manager, inch by inch lowering the sales price and financing until finally coming to an agreed price after a very painful couple of hours. Then the meeting with the business manager to finalize the paperwork where they continued to force every additional option under the sun on me. Usually I felt like I needed a shower once I was finally driving off the lot. Horne Auto Center was nothing like that. Mark and Joe Gargulio the sales manager were working tirelessly on getting me the BEST price and financing and preparing all the paperwork while we were in route from Phoenix up to Show Low. Mark and Joe were in constant contact with us. When my Wife and I arrived at the dealership That BEAUTIFUL Traverse RS was proudly displayed in the Sold section. Mark immediately came out and greeted us with a big smile, offered us something to drink if we wanted it and went over the Traverse bumper to bumper. While sitting at Marks desk signing paperwork Joe came over and introduced himself. He was extremely personable and professional and made us feel like weve known him for years. This is a quote from an email he sent me on our way up, My goal is to provide you with the best service you have ever had along with the best deal, a true win/win!!! Naturally I assumed this was typical salesmen rap, but in this case it was 100% true. Dave Burgman the business manager was an absolute joy to deal with on processing and signing the final documents. No pressure and gave us a great deal on the extended warranty. In closing my Wife and I want to say that this was the best, most wonderful car buying experience we have encountered in our lives! May sound hokey, but its absolutely the truth. I will gladly drive the 374 mi round trip for all my future purchases. To the team at Horne Auto in Show Low, AZ... YOU GUYS ROCK!!!
Since the day I purchased the vehicle, there has been an issue with the tire pressure sensors. While it’s not something that will prevent me from driving the vehicle, I was told from the beginning that it would be taken care of since it was a known issue the day I purchased the vehicle and I was told to come back if the issue persisted. It did, and I brought it back 4 times with no headway on repair. The first three times I was either told they would “relearn” the sensors or that they couldn’t replicate the issue. 4th time I was told they would order new sensors and replace. I call twice and am told they are on back order. A couple months pass and I come in for my routine service and am told they never ordered sensors and that they are not covered by the warranty. This shouldn’t matter since I was told it would be taken care of since it was a known issue before I was even sold the vehicle. My experience with the service department has been miserable and I would not recommend Horne to anyone. Beyond the tire pressure sensors, I really took issue with the fact that when my husband brought in my truck for service time before last he was told there was one minor issue with the rear axle seal. I brought it in the following week to have it repaired and suddenly there’s a list of issues other than that that need repair. Why wasn’t my husband told this before when he was informed of the seal? It didn’t sit well with me and felt like they were trying to take advantage with me. I paid for all of those repairs out of pocket but now that I’m pressing for the sensors to be repaired like I was told from the beginning I’m told the dealership has done me “too many favors”. I don’t see how considering the only repairs done in my truck have been paid for out of pocket. This has been ridiculous and if you treat all of your customers this way I sincerely don’t understand how you have any left.
So far in the last 6 years I have purchased 3 new vehicles from Horne Auto. Each time I have dealt with Richelle Whipple, each time was an easy experience and as soon s they get a new truck i am interested I will again buy there and from Richelle
I was headed to the valley for the purchase of a great deal on a Subaru, then I remembered talking to a Subaru sales lady a few weeks before, but wasn’t ready at that time! She was awesome!! She wasn’t pushy, but knowledgeable and spent time with me. Then I remembered her so stopped on my way out. It was so worth stopping, unlike other local dealerships, the whole staff was wonderful, I got a great deal and it was like working with family. They worked with me and my finances. I got interest rates less than 1% and it was smooth sailing!! Thank you Colleen and the staff at Horne!!
My 2021 Corvette purchase could not have been easier. Brian Willis was available to help answer any questions prior to and after delivery. I need a couple more cars and am planning to use Horne all the way!
If you sell a car to these wonderful people they will take your car and make you wait over 2 weeks to get paid. In the meantime they will list it online for sale even though the original owner has never been paid. Every other dealer on the mountain will pay you same day! Dont make the same mistake I did. Typical used car salesman here avoid it!
Richelle was great as was Horne Auto Center. We will recommend Richelle and Horne to all of our friends. Richelle is one of the best and we have bought a lot of GM autos and trucks.
My daughter had a good car buying experience with Richelle Whipple, so I decided to give her a call when it came time for me to buy a car. Richelle made me feel comfortable and confident the entire time. Especially under the stress of making such a big purchase. I felt absolutely no pressure at all. Thank you so much Richelle! We truly appreciate you.
Richelle was amazing, she made the process seamless. I would highly recommend Horne and Richelle to anyone interested in purchasing a new vehicle.
It was quick, comfortable, no pushing or useless back and forth talks. Everyone was great and enjoyable to work with. No BS! Great experience!
Richelle Whipple has helped us buy two vans. We love them . Thanks for all your help with buying cars Richelle
I got my first car service here and the first one is free when you buy a brand new vehicle here. This was my first and last service here sad to say. The reason why I say that is, because they didn’t rotate my tires. I had to ask if they even changed my oil, because the oil life information was not reset to 100%. Concerning part is hard working people pay for these important maintenance’s to be done on the car’s they care for and people don’t know if the actually work is being done.
Other than having to wait two weeks for our appointment; (during a heat wave with no air conditioner) We had a great experience when we did get in. The gentleman that worked on our car was communicative and polite. Fixed our car. It did take leaving our car there for 4 days. Which would of been a problem normally but I was off work this week so it worked out.
Richelle Whipple was very easy to deal with. She help us with learning all the electronics in our car. Would go back to her again,
Richelle Whipple is an asset to this dealership. You dont just build a business relationship with her, you build a friendship. She genuinely cares for customers for years to come.
Richelle Whipple was an amazing sales person, not just once, but twice. I needed to trade in a vehicle before I had planned. Richelle made time for me. Helped me with financing and I actually upgraded without breaking the bank. I only go to Horne for any servicing, repair, help, or auto needs. Check out Horne Subaru in Show Low and ask for Richelle. Tell her Halli sent you!
Richelle Whipple is very easy and friendly to work with and makes a big purchase simple!
Dont second guess shopping for a car anywhere but Horne. Best place on the mountain!!!!
HAD A WONDERFUL EXPERIENCE WHEN BUYING A NEW CAR AT THIS DEALERSHIP..............A+++++
First time here scheduling an appointment. Right off the knowledgeable service associate although working along handled everything with ease and confidence. Very helpful and super easy to talk to. They gave me an honest quote and took very good car of my vehicle. I needed to charge my camera equipment and the staff gladly lent their own charger. The price on my oil change and tire rotation beats the local Walmart, Future Tire, Jiffy Lube, and the tire rotation is included! I’ll be back for sure! Thanks from a.happy customer!
Mark Reveles was great to work with, and he kept us well informed thru the whole car purchase process. He was professional and kind, and I hope he’s still there later down the road when we are ready to make our next vehicle purchase.
Excellent dealership to work with!! Nick Alcantar notified me as soon as they had what I wanted ( 24 hours after inquiry) and was absolutely upfront and awesome throughout the process. They were able to meet me where I wanted to be and make it work. Joe should smile more 😉. Thanks guys Im stoked!!
This dealership has always been amazing! I purchased a vehicle about a week ago I noticed a random issue with my vehicle and they checked it out fixed it for me and it was the most pleasant, quick experience I have ever had.. they are very straight forward and honest people and I wouldnt take my vehicles anywhere else! The whole dealership, from sales to service and the desk ladies are all amazing people!
Very friendly! Our sales person Anthony Chapman was a very awesome person
Awesome place, Colton and Shain did an amazing job. Highly recomend this dealership, quick, affordable and great service🙌 HORNE AUTO MOTORS for life heck yeah
Husband said they could have taken longer as he was taking a nice nap in the comfortable lounge
My wife and I purchased 2 vehicles from Horne Auto last week. 2021 Camaro and 2021 Silverado. The whole experience was great. No need to haggle because they have the best prices. Great service. Great employees. Best dealership ever. Best car buying experience that I’ve ever had. 5 stars all the way!!
I highly recommend Horne Auto Center to anyone that will listen. This is my second experience purchasing a new vehicle (I purchased a 19 from Hatch Toyota 2 yrs prior) and I will say that no one compares to Horne when it comes to caring about the customer and their needs! Ive never been treated so well by a business up here honestly, until last Thursday, when I came in with my list of needs and wants to the nice folks at Horne Auto. Thank you Colton, Chris, Colleen, Tony etc.... THIS IS THE PLACE to buy your next vehicle people!!!!!:)
Very Professional n Great service ...
Set up an appointment with Mark Reveles who is their internet manager. Took as long as we expected at just over 2 hours but we drove off the lot with a 2018 Toyota RAV4 XLE for under Kelley Blue Books pricing. Handy tip: All used vehicles after sitting for 45 days drop to $500 over what they paid to get them. Great vehicle and even better service! Ask for Mark!
Our experience at Horne was amazing. It was a 3 day process that went smoothly from start to finish. From the time we walked in the door to look at vehicles until the time we walked out with keys to a new car, every single person we encountered was friendly, accommodating, and greeted us with a smile. We will definitely be back and would recommend this dealership to all of our family and friends.
HAD WARRANTY ISSUE HAVE VISITED DEALERSHIP 5 TIMES NO RESELUTION WAITING TO HEAR FROM LEMON LAW ATTORNEY IM 400 MILES FROM HOME NO HELP FROM GM
Joe G is an awesome person!! Family oriented and all around a great guy. Joe has become a friend of the family. He has sold me 3 vehicles and each experience has been nice and smooth. I will and I have recommend him to everyone I know. Id also like to thank the Horne Service department, on top of their game!!!
I was at horne auto center for parts. The parts department staff was very knowledgeable on every part that I needed. Horne auto also had every part that I needed for my truck.
Everyone was pleasant, my appointment went smoothly, and my truck was even completed a bit earlier than anticipated.
I like the care Jared gives as my service man he is very respectful and helpful to the needs of my vehicle, in my book he is #1 thank you Jared
Buying a car through Horne has been a great experience. Working with both sales reps Nick Alcantar and Anthony Chapman was great. No pressure from them or their finance guy Chris Federico. I highly recommend buying a car there.
They offer package services online but advisors dont know what they are. They set my tire pressure 10 lbs below Chevrolet recommendations. I had a shock absorber leaking, they had to order a new one, no one called to let me know as they said they would. It took 2 week to get repaired. I could go on and on about how inept I felt they were. I will now go to Phoenix for any future service or repairs
Great car buying experience. Everyone at Horne Auto made us feel appreciated as customers. Miguel showed us the Subarus we were interested in. Answered all our questions. Suggested a test drive even though we werent planning on buying just yet. When he mentioned zero percent financing we decided to look at numbers. Joe ran the numbers and showed us our options. We love our New Outback. Thank You Miguel, Joe and Chris for a stress-free car buying experience.
I bought a 2018 truck from here and I must say it was one of the best experience I have ever had at a dealership. I work with Mark and he was the best answered all my questions and was very chill not pushy at all. Would definitely go see Mike again
The team at Horne Auto in Show Low were awesome. I’m from the Phoenix area and would definitely drive back up for their service. Colton, Dave, and Joe were very transparent and felt that I could trust their word. Would highly recommend my closest peers to go to Horne Auto in Show Low. Thanks again for my purchase.
J. Burnett is great to work with. Im not completely happy with service details regarding this vehicle we purchased from Horne. We now were told it is passed due for a 4x4 maintenance and should have been done between certain milage and we are way passed it. Im confused because that was prior to our purchase, so why was this not addressed prior to resale of the vehicle? There is nothing worse than making a $700 mo payment and then having to pay additional $400+ in maintenance on a new purchase.
High quality, superb customer service.
The most amazing customer service by Richelle and all involved
My purchase of my 2021 trailblazer LT was very easy and Nick my sales representative was so helpful.
This was a very down to earth dealership. It was nice being treated normal when the rest of world has gone insane. Sad that i had to drive 3 hours to rural AZ from Phoenix just to find a normal chevy dealer. This is my new dealership.
Service was a lot better then previous times. Was out of there 2 hours as stated. No mishaps
Rachelle is the very best. There is none better. She is like Family to us. Chris did a great gob for us also.10 out of 10.
Tried to sell services not needed... Claimed Chevy recommended but owners manual says otherwise.
Everyone was friendly and professional on all aspects of the service.
Update: So I ended up buying a new car from Horne today. I was pleased with the lack of pressure sales team and I was happy they, without asking, masked up when they saw our family was masked up. They were friendly and helpful through the process and felt more genuine than other car dealers.Serviced my car. Friendly staff and place. No one was wearing masks at all though. That was a little weird. I really dont want to get my kids and family sick so I generally try to take every precaution... It was a little stressful having to be there a couple hours.
We appreciate the message received from the dealership on on-star indicating a malfunction within the engine and transmission. We scheduled an appointment, left the truck for further diagnosis and returned to pick up the vehicle. The vehicle is running very good. Mr. Bicknell was very helpful with the request. Luckily, the truck warranty covered the expenses. Thank you again.
Oil change reasonably priced. Thorough exam of car and report provided and service advisor very polite and helpful. My vehicle is old and will need additional care. Advisor rated repairs in importance so I could do most critical first. I am on social security and appreciate that kind of info.
If your looking to buy a car or truck Horne Auto Center is the place to go! Mark Reveles is hands down one of the best auto salesman I have worked with. Upfront, honest, no pressure and no B.S. If you are in the market for a car or truck this dealer makes the whole process smooth and painless start to finish! Best dealership experience yet! Keep up the good work guys!
You had the car for a month. I believe that your service tech broke the bracket that needed to be replaced. I was told it couldnt be welded, which is not true. I had to argue with them to get the part removed on the day I needed it. I took it up to a machine shop and had it welded. I also had to rent a car during this time and neither you or GM were willing to help me out with this. I guess being a long-term loyal customer means nothing. I traded the car for a Toyota and will not be back.
I didnt have an appointment, but luckily they fit me in to get my oil changed with a full check up on my systems. Great work and a great crew! Appreciate you all!
Great customer service by the teamJoe Garguilo, Colton Wilson and David Bergman
My experience at Horne Auto in Show Low Az was very friendly and hassle free. The salesman Colton was knowledgeable and didnt pressure myself at all. I was very pleased with the deal I got.
Jim was great. Thanks.
This is the 5th vehicle I have purchased at Horne and I will continue to work with them, because I am always treated fairly. Everyone has a great attitude and makes it a pleasurable experience!
Excellent service in getting me scheduled on a very short time frame.
6 1/2 hrs waiting for recall parts. Appointment scheduled for over 1 month service man rude,with an attitude of being very inconvenienced. At the end of the Appointment was told they did not have all the parts but they would call me to come back. If you do not have to go there DONT. Horrible experience.
I went into the dealer ship with comparing to a Ram 2500 4X4 with the Silverado 4X4 and the difference was night and day. I decided to purchase the 2020 from Horne auto and it has been a good decision. The price difference between the 2 was 6k difference the Ram was higher price with less options then the Silverado. The sells team was great Rachael was great in getting exactly what we wanted in the new purchase.
Service dept was as good as it gets
Love My Truck❤
Horne Auto Center has been providing the White Mountains with a great car buying experience for years! Great company to work with, and great customer service. If you are in the market for a new or used car, I recommend calling Colton Wilson, one of the sells reps. He is a great people person and is sure to find you the car your looking for!
The salesman Mark Revels was very professional and knowledgeable and i would recommend him to any of my family and friends.
Great experience buying a new Outback! I wanted something other than the dealer packages that Subaru ships out. Sunshine Brewer of Horne contacted me within minutes of my placing a build&price on Subaru.com. She didnt try to convince me to accept one of the cars off the lot, and my new Outback arrived in less than 8 weeks, whereas other dealers couldnt get me an ordered car before May. Sunshine and manager Joe were completely transparent and upfront about costs, fees and discounts within a short time of contacting me, and when the car came in, all the quotes and discounts were honored, and additional discounts were applied! They gave me a very fair price for my traded in 2005 Outback. Sunshine was a ton of fun to work with and efficient and informative in getting the sale finalized and me out the door, and in numerous follow-up correspondences after I left -- she is more than happy to go the extra mile to make sure you are happy and taken care of with any questions or issues.
It was great.
Great service as always
The shop had our truck for nearly a month. We never got an update until we started calling every day. They told us the parts truck didnt deliver the part today for more than 2 weeks. When we finally picked up the car we were charged $293.00 for a repair we should have never been charged for. We brought our truck to Horn 3 times while it was under warrantee, each time we asked the shop to check the coolant because the computer said Check coolant level every time we started the truck. Each time we were told we must have been on a hill when we started the truck or one time that if we had driven in the valley and come back here the elevation or difference in temperature could cause that to happen. Once the service person just said we checked the coolant level and its fine. Then after the truck went out of warrantee we were charged nearly $300.00 for the same problem. It took 4 times bringing the truck in for the same problem and only after we were out of warrantee do they find the problem and charge us for it. The service person told us the issue all along was a faulty sensor. We suggested that may be the issue the very first time we brought the truck in for service. In 2017 we purchased 2 vehicles from Horn in one week. We paid cash for both (nearly $100,000.00). We were just talking about possibly buying another new truck, but after this experience you can bet we will not be purchasing it from Horn. I plan to follow up with a letter to GM explaining this situation and how disappointed we are with your service department. In addition we will be posting our experience on social media. We actually thought your dealership was different then most others and you cared about customer satisfaction. Obviously we were wrong.
In October 2019 I purchased a new 2020 Traverse for my wife. I actually enjoyed doing business with Horne. They worked for my business and listened to my needs. In fact, I went back and bought A 2020 equinox. I was dealing with Mark and Joe G, they were extremely professional and not pushy. Over the years of buying vehicles and dealing with car salesman, this was a breath of fresh air. I would highly recommend using Horne for any vehicle purchase.
Slow to get parts, took 3 weeks to do warranty work and now truck has starting issues. I will make the drive to take it elsewhere next time.
I would give 10 stars to the service department if I could. Thank you for being so honest. Kenneth was great with a horrible situation we were put in. Possibly saved our life by being honest while another person tried to cover it up.
Very professional made the buying experience easy.
I’ve been waiting awhile to post this review because of how upset I’ve been, I thought I was treated well and as a “family” member, but a little over a year and $14,000 later I found out just how bad this dealership royally screwed me over. Instead of being honest and upright that I was making a huge financial mistake they encouraged and pushed me into a new car with a significant roll over from my last vehicle. And I later learned that they bumped the interest up just so they could pocket more money from me. Now I’m trying to sell the Equinox that I’m drowning in and because of how much my so called friend screwed me over I had to sell my mobile home that i worked so hard for as a single mom just to pay off the difference so I could get out from under it. Shady and greedy is the two words that come to mind when I think of this place and I will warn everyone I come in contact with to avoid this place at all costs!
Kenny understands that I am very busy, as I am self employed, and that I am waitingHe is always, aware of my time constraints.He has a service plan that keeps my vehicle maintenance done and affordable.
Our sales consultant was Miguel Sarmiento and he was lovely. Very professional and an all around nice guy. Thank you for a great experience.
They took care of all of my items and did it in a timely manner
We had an amazing experience buying our truck from Horne.If and when we need to purchase another vehicle we will come to them.Gary and Ana Parsons
I enjoyed the homey atmosphere in the waiting room, its very relaxing and comfortable, while vehicle was being serviced!
Great service advisorTook care of all concerns
I bought a car here. It ran great for about 80,000 miles, then I brought it in for a service tune up. Thats where everything went wrong. I had been getting coupons in the mail around 20,000 miles for a 75000 mile checkup tune up. Once I got to 75,000 miles, no coupons. I went to the dealership and ask for a 75000 mile maintenance tune up. The mechanic was clueless as to what I wanted. he did an oil change and a tire rotation and topped off my fluids and somehow that ended up being $600 worth of work. Within a day or two of the tune up the car started acting strange so I took it back. The mechanic said he wanted to try doing a fluid flush on the fuel lines even though there was no damage to the fuel lines and everybody I asked said there is no reason to do a fuel flush on a car that new. I now have a car that does not work because I didnt want to do the fuel flush. The mechanic let me drive home, and which the car probably broke down halfway, and I had to have it towed home. I filed a complaint with the finance company whos in complain to the dealership, who then turned around and told me that they never officially diagnosed the car. They want to diagnose it, but of course it will cost money. The fact that my car did not run decent after having $600 of work done to it was frustrating enough, but the fact they wont own up to making my car where it wont run properly, and they wont fix it unless I pay, leaves me in a very difficult position where the finance company wants me to pay $4,000 for a car that I cannot drive. This dealership is no help, they get you into a car and then ruin your life.
Richelle is the best, most friendly, helpful and trustworthy person in the auto business.
Quick service
ALWAYS AN AWESOME EXPERIENCE AT HORNE
Fast, efficient, professional, actually gave me choices as to when to do certain services! Will definitely return!