Help is very nice. Selection is pretty full. Upscale kitchenware

They are always very helpful. I found exactly what I needed. I always go there for my cookware. My Husband and I love that store.

The Williams-Sonoma at the Grove is always a pleasure to visit. The store is always clean, stocked and ready for customers. The staff is always extremely friendly and willing to help answer any questions you my have about items. All employees wearing face masks.

Very nice store and staff. Great selection and service.

It was amazing! I do not like to shop, but the people there were beyond helpful and friendly. Got the perfect gift!

Well organized and professionally run. Associates knew the products and where to find them.

Always worth the trip. Cant wait to try out the beef rub!

Staff is courteous, helpful, and knowledgeable. Store is kept immaculate as always. I have been impressed by the order online, curb pickup as well as the safe in-store shopping.

Great service and great products. The staff are always super helpful!

Good variety of appliances. Expensive though.

Always helpful and kind. Thanking items are now on sale!

Love Williams Sonoma and especially this store. Karen and Chloe were super helpful in helping me find the Wusthof knives I’ve been looking for, found and ordered them for me within 10 minutes, can’t wait to get them in the mail!! Awesome experience with them. :)

Beautiful store. Help always friendly

If youre looking for a kitchen gadget or regular kitchen ware, this is the place to be. Great selection. Prices are a bit high but mostly competitive.

Great staff. Always helpful and store is organized and inviting. Products are great and sales people are informative.

Always a lovely experience shopping at Williams-Sonoma! Staff is always friendly and helpful! Chloe and all staff was extremely informative and knowledgeable!

Great higher end kitchen supply store. Bought additional Shun Classic knives to complete my set. These knives are life time warrantee for sharpening. The store offers knife sharpening as well.

When I married many years ago, I used the WS bridal registry. They stopped the service about six weeks before my wedding with no communication. When I asked why the site had problems was advised the registry was just a test. Have not been back since.

Super duper store

Civilization.

They have an amazing selection

The staff was very attentive to my needs as I needed a certain spatula and they had it. Wonderful and Cheerful Customer Service.

Great staff selling expensive items. Only buy on sale. Try the veal demi glaze for sauces. Makes a great onion soup.

Such kind and extremely helpful employees. Always a pleasure to shop there.

Love this store and everything it has to offer. All the food, samples, demonstrations and variety of cookware to choose from is positively stellar.

Always very helpful and knowledgeable about the merchandise!

Loved the store beautiful wares and great help

I recently purchased a sage striped Williams-Sonoma apron at this store. Its my 3rd Williams-Sonoma apron Ive purchased over the years. Unlike the first two, I wore this one for the first time and washed it and was surprised to find it came out of the washer in a wrinkled mess. I figured the dryer might help but the wrinkles were embedded in the apron. I attempted to iron the apron with my linen setting and it was still a wrinkled mess despite spraying with water and using my surge function on the iron.I called the store to explain the situation and was told that the salespeople there all wear these aprons with no issue. I explained that I am not an apron washing novice and that Id like to return the apron. They said it had to be within 30 days and I had to have the receipt. I didnt have the receipt but said I had paid with my debit card and had a bank record of the purchase. It was 32 days since my purchase and they wouldnt let me return it.Then one of the managers told me to bring the apron in and she would iron it for me!! When I declined that offer she said she could give me another identical apron. I had no interest in that since Id have the same problem.Ive been shopping at Williams-Sonoma since they first opened but after this experience I will not shop at Williams-Sonoma again - there are way too many places you can get the same products with better return policies and prices.Update: I wrote to Williams Sonoma corporate and they forwarded my email to a manager at the Shrewsbury store who graciously offered to exchange the apron for a different type.

Love it Im going back!

Great parking and clean. I spent too much but all on sale

The way customers are treated at The Grove at Shrewsbury location is deplorable. I recently attempted to return a gift (a Le Creuset baker) and although I did not have a receipt I was hopeful that I would be able to work something out as I knew that the item was purchased at a WS. At first the staff said there was nothing they could do as I had no proof that the item was purchased at WS. I asked if there was a way to look up the purchase if I provided the purchaser’s name and email. This should have been an easy task, however the staff involved made it seem like it would be a huge ordeal and they did not want to waste their time. They started questioning me about my relationship to the gift giver, when the purchase was made, and when I received the gift. After answering these questions they finally agreed to search their computer system. After a very short search they stated that they could find a receipt for another item that was part of the gift but not for the item I was trying to return. Furthermore, the staff then started claiming that WS does not sell the item that I was returning. I explained that the item was not purchased at this WS and asked if it was possible that it was simply not carried at this location. This idea was promptly dismissed. I left the store extremely frustrated and annoyed with how I was treated as a customer. Once I got into my car I did a quick internet search I was able to locate the exact item (color and all) being sold from WS. Overall I was made to feel that I was somehow trying to cheat this corporation by attempting to return an item that they sold and will never shop here again. The only silver lining in this whole experience is that I was that I was planning on returning the item and then purchasing a more expensive Le Creuset pan. I am very happy that I am not giving this establishment a single penny.

One of my favorite stores at the Shrewsbury Grove

Always the place to go to see whats new in the world of kitchen gadgets.

Good variety of bread dips, cocktail mixes and dishware

They are always friendly, polite and helpful.

Very helpful staff

Good staff and stock.

Expensive, but they have good stuff.

Many of the people that work here are very elitist. Its an uncomfortable place to be, even if you have the money to spend. Id avoid it.

Beautiful and very friendly

Love to shop there

Great store for chefs

Great friendly staff

Good stuff

Great deal

Too expensive for me

Awesome store, but expensive.

Pots and pans

Cleansed