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Butches Custom Cycles
872 Chambers Ln # B, Simi Valley, CA 93065, United States
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Butches Custom Cycles
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Ri
Review №1

I took my 1999 Electra Glide Classic here for a second opinion of an unnatural noise in my primary. Other shops advised an engine rebuild. Butch said it could be a simple fix, being a loose balancer that holds the stater in place. I advised to repair or replace anything when changing all the fluids. New plug wires, primary tensioner, air filter, fuel hose. I received the bike sooner than expected. Plus the bike was Detailed to my surprise. 176k miles, looks and sounds Great!

Ja
Review №2

The owner there butch who also runs the shop and does all the work on the bikes repairs all of our Harley-Davidsons better more efficient and with less cost added than Harley-Davidson. Butch has more experience than most all of the mechanics for Harley-Davidson due to his fame notoriety and constant perfection with bike building I believe he has more awards and accommodations than Harley Davidson has mechanics ! I highly recommend any repair needed to call Butch custom cycles You wont be sorry

Ja
Review №3

Always the best at Butches Custom Cycles!!!!Thanks for everything you do Butch.One thing I do miss is there yearly street festival, Hope it comes back....

Ed
Review №4

Ive been coming here for a few years now. His work is high quality and he stands behind everything he does. Its hard to find a mechanic you can trust and hes one of the few that I trust.

Ha
Review №5

Lots of parts on the wall. Easy to find. Good prices.

Ge
Review №6

Great customer service and Butch the owner is a very down to earth guy.

Ro
Review №7

Took my 2018 HD Breakout to Butch for service and a few other things I wanted to have done. Butch was fair, honest, and not out to RIP folks off. I would never take my bike anywhere else but to Butch. If you are looking for someone to work on your bike, I highly recommend Butchs Custom Cycle.

Mi
Review №8

BUTCH IS A GREAT GUY AND DOES GREAT WORK

Ja
Review №9

Great service, and fast, I was very happy with the work.

Le
Review №10

Great service and reasonable prices. Butch has been around the block and knows his stuff. I wouldnt consider taking my bike anywhere else.

Ja
Review №11

This is place you can trust with all your service need and custom work

Am
Review №12

Friendly Personnel good service excellent work very meticulous good pricing

Mi
Review №13

Butch is very knowledgable and makes sure things are done right. Only shop I will bring my bike to.

Wh
Review №14

The way Im use to a chopper shop. Home style no corporate A, hz being to big..

Sl
Review №15

The best motorcycle shop in Southern California the only place to go

Ch
Review №16

Its with great sadness that I write this review, however its the truth.We own two Harleys and a Triumph and have been riding for many years. We started using Butch after County Line closed down and have been repeat customers at Butchs for over 3 years now. That ends today...My wifes 1200 Sporty with less than 6000 miles on it died on the roadside during a ride and we had it towed to Butch. He quickly diagnosed the problem as a bad ignition module and he replaced it with a high-performance aftermarket unit, tuned it and returned the bike to us. Immediately upon receiving the bike we noticed a loud knock coming from the engine. We returned the bike to Butch and he told us he heard the noise and wasnt sure what it could be. He wanted to examine it closer and since we trusted his judgement, we allowed him to do his thing.What he did in the next few weeks was to completely tear the motor down to the engine cases, running up a bill of several hundred dollars. He then told us he still wasnt sure what it was but believed it was the rod bearings and that he would have to completely remove the engine from the bike and disassemble it further to be sure. He also told us that if it was the rod bearings, that it would cost approximately $3000 to repair.We told him to stop what he was doing because the bill was far more than the original estimate and more than we expected in order to simply diagnose an engine noise. Most mechanics would simply use a stethoscope. He asked if we wanted the bike put back together and returned to us rather than fixed, and we said yes. He did NOT communicate clearly that returning the bike to us in the same condition that we gave it to him would cost us hundreds of additional dollars in shop time and parts.After 8 weeks, he called to say that the bike was ready to pick up. We showed up and were blindsided with a bill for a whopping $1143! He billed us the full shop rate for ever hour, new gaskets, oil and parts and still wasnt able to do the job and confirm the diagnosis. It was suspicious enough that a well-maintained Sportster with only 6000 miles was brought to him with no noise at all and was returned with a possible damaged rod bearing. We suspected but couldnt prove that whatever test ride he performed may have damaged the engine. The $1143 bill for an incomplete diagnosis just added insult to injury.Had he communicated everything clearly in his original estimate, or even on the telephone, we couldve picked up the bike disassembled and simply replaced the motor ourselves. He did apologize for the lack of communication, but that apology doesnt pay our bills or put food on the table. His poor handling of this has cost him a repeat customer and possibly more for life.Unfortunately we cannot recommend Butchs Custom Cycles as a trustworthy and reputable Harley-Davidson mechanic. If you choose to use him, get an accurate estimate for all work and money before leaving your bike with him.

Je
Review №17

Best service in socal. Butch and Curt always go the extra mile.

ri
Review №18

Burch always seem to go above and beyond to get my bike back to me asap so I can spend my days off riding.thanks butch

De
Review №19

Great shop

Sh
Review №20

Awesome experience

We
Review №21

Great shop

Wi
Review №22

Great!!!

Information
15 Photos
22 Comments
4.7 Rating
  • Address:872 Chambers Ln # B, Simi Valley, CA 93065, United States
  • Site:http://butchscustomcycles.com/
  • Phone:+1 805-522-8400
Categories
  • Motorcycle parts store
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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