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Eyemart Express
5001 Sergeant Rd # 45, Sioux City, IA 51106, United States
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Eyemart Express
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Vi
Review №1

They were able to get me on right away. The doctor was wonderful and he explained everything to me in terms I understood.Picking out my glasses was the hardest part. Going over my options and than working within my budget they were able to get me 2 pairs of glasses and they were completely done fast. Every step was done with a upfront pricing no hidden fees. We left feeling good about my choice of trying Eye Mart ..I plan on returning to them for all of my eye needs. Thank you Eye Mart.

St
Review №2

Excellent service!! My rep was nice and comforting on glasses I choose. And they came quick and fast! Thank you

De
Review №3

Customer service was excellent. There is a flaw in my new glasses but they were not made on sight. I will be taking them back Monday hopefully the will be able to fix them on sight. Overall experience was extremely pleasant!

be
Review №4

Even though they were short of help, they were friendly and helpful. Acknowledged us as soon as we walked in that they would be with us as soon as possible!

Ca
Review №5

Busy Saturday afternoon! However, once you find your pair of glasses and go over pricing options everything is smooth and quick! Thank you Shelly!!

Ju
Review №6

Staff is all very friendly and the optometrist is a very friendly man! He noticed right away what my eye problem was and fit me for both contacts and eye glasses! All around friendly place. I suggest that if you want your eyes checked and friendly service stop by eyemart express for a great price and wonderful staff!

Te
Review №7

They were fast and courteous.. under promised and over delivered. We had both pairs of glasses ordered and received within 2 hours. Our longest wait time was for my daughter to pick out which frames she liked. I though the prices were great! Thanks Eyemart!!!

An
Review №8

I had no idea they did most glasses on site within an hour. Yess. Been overdue for sunglasses. Very helpful staff! Nice too .

Ga
Review №9

My son and I stopped in at Eyemart Express to get him his new glasses. I was completely lost because I have never had to get glasses for myself or anyone else but I believe her name was Samantha. She helped me so much. she told me about a great deal going on and explained the process. We are grateful for her help. It was a great experience and I will be sure to use them in the future.

Sh
Review №10

I got 2 pairs of glasses was told it would be hour and half. Got a text it took 47 minutes very fast. Glasses fix well. Very happy

Ju
Review №11

The appointment was fast also everyone was super friendly. I was honestly surprised with how quick my glasses were ready.

Da
Review №12

Got eyes examined by Dr Mijangos who did an excellent job and diagnosed my early macular degeneration. Then went to eye mart express for prescription sunglasses and reading glasses. Huge selection of affordable frames. Very helpful staff. They had both pairs done in 20 minutes! Incredible service! Love this place. I was recently at a different place for my mom (Bruning eye specialist) where that staff was rude to us.Thank you for your professional and speedy service!

Do
Review №13

The staff were kind and courteous from the time I came in. Answered all the questions I asked and gave their opinion on the frames.

Br
Review №14

Great customer service! I ordered two pairs of glasses, and they were both done in 32 minutes! Very friendly and helpful staff. I will be back.

Ra
Review №15

I love that you get your glasses on the same day you arrive for the appointment!!!! I dont like other eye places they make you wait months for glasses and when they arrive if something is wrong with them, then they send your glasses back, and you wait another six months!!!

Ly
Review №16

Samantha helped us and she was fantastic!! She didnt get all up in our business, she let us browse and answered all my questions. She was very polite and professional.

Os
Review №17

Very fast service and excellent customer service

Ni
Review №18

The staff were friendly and the selection of glasses were great! I ended up getting two pairs of regular prescription glasses. One pair for work and one pair for home. It worked out great and both pairs were done in 24 minutes. I love that you can order and pick them up the same day.

Br
Review №19

Very helpful and friendly staff, good prices as well.

L.
Review №20

Love coming here. Everyone is always so nice and so helpful and patient.

Yo
Review №21

They have very affordable prices I was told it would be 2 hours they did it in less than one. I was amazed at the speed and quality of their work.

El
Review №22

Fantastic and very quick service. I was in and out in a hour.

Ca
Review №23

The glasses side of Eyemart Express is great, but Im not happy with the optometrist. My son had his appointment before school started. When we went he told us the prescription before even looking at his eyes so I questioned it and he said watch Ill show you then he proceeded to check his eyes. Part of me wondered if we received the correct prescription. Fast forward to today, my son failed his eye exam with the prescription he received from here. Well be going elsewhere.

Ka
Review №24

Employees were all very nice and knowledgeable!!

DD
Review №25

They did a great job doing all the cleaning & social distancing stuff, & being limited to five frames at a time made it easier for me. It only took an hour to get it done. Their machine broke right before I made my final decision, so I had to wait till Monday. They sent texts when they were ready to pick up. Convienent! The staff we all really kind, answered all our questions in a clearly and concisely. I also LOVE that they didnt throw their own opinions in about what did and didnt look good on me; letting me and my husband alone to choose for ourselves, but answering any questions we had about some of them also. Good experience. Fast, & easy! I would recommend this place.

Ho
Review №26

Excellent customer service!

Sa
Review №27

The staff was friendly and patient. I got two pairs of glasses (sun glasses and regular glasses) and was surprised how inexpensive it was. It took 23 minutes for my glasses to be made and ready for me to pick up! The staff made sure I was totally satisfied and comfortable with the fit before I left. It was overall a great experience!

Le
Review №28

I went on a very busy Saturday but they were super attentive and my glasses were ready within 30 min! Thank you so much!

Je
Review №29

They were amazing even with everything going on with covid I would highly recommend eyemart Express very helpful of finding frames that works for my prescription and they were fast of getting my glasses to me explained with no line bifocals what to expect and how to adjust thanks again eyemart Express for what you did

Mi
Review №30

Place was outstanding everything was perfect the sales associates took their time to wait on me to get me numerous pairs of glasses to try on made me feel like I was important like I am haha ended up coming back the next two days in a row also each time the same treatment and each time to pick up glasses and sunglasses too by the way. I was happy with all of them little pricey because I couldnt get the two for $77 because I couldnt find anything to fit my fat head but overall I end up spending about four five hundred bucks but I also get reimbursed back about 350 from insurance so not all bad. Each sales associate was totally awesome and Ill be the first to say that place is on top of its game now they are just a wiping down everything that a customer touches they have an excellent game plan in store at the store whereas they give you a little tray anything you touch goes in the tray there constantly cleaning behind you very very well-trained staff from the manager all the way down and Im sure it came from corporate who can rest assured that the store in Sioux City Iowa you arent going to find any problems very very clean respectful crew and a very organized store people stood in line waited their turn not to overflow the store beating the heat was one thing though Im glad I got there when I did because I would have went back home it was hotter than hell outside but some people were in and out so the wait wasnt long at all Im very happy with my purchases even though they were five times more than everybody elses but thats just the brakes should get I guess if you cant fit into those cheaper styles didnt matter Ill get 75% of my money back reimburse but I had a different sales associate each time and not one was better than the other they were all professional I recommend the place to anybody and everybody.

J.
Review №31

The staff really wants to make sure you are happy with what you are buying. The staff is very friendly and courteous! My time spent there was very pleasant. I was never rushed. Good place to buy glasses.

Be
Review №32

Great people, great prices and quickly taken care of! The Dr. Sergio was awesome! He took the time to explain everything to me and also let me know my last prescription was not done right at the place I got them! I highly recommend this group of great people!

Ho
Review №33

Very helpful staff. My bifocals were ready in only 37 minutes. Will definitely continue to buy my eye wear from them

Sh
Review №34

I am always happy with my glasses from Eyemart Express. From the gals that help you pick out frames to those in back that make the lenses in a timely manner Ive always been satisfied with the results. And the prices cant be beat, especially since you typically get your glasses the same day. My only negative would be that they do not take my insurance and its a common one. Overall Id recommend them to everyone.

Jo
Review №35

They helped me in every way possible! My dog ate my glasses right around the time eye mart had to close due to covid19, so I went without seeing seemed like years but as soon as I figured out they opened back up I called immediately and they got me in the same day I called. I had my eye exam very well priced i must say. I got 2 pair of glasses and frames with in 20 mins! I was so relieved I could finally see again. I only spend a little over 200 dollars for my eye exam and 2 pairs of glasses! Im so pleased with eye mart

Me
Review №36

Very helpful in picking out glasses best for your liking and facial features. All of the stuff was in stock so I was told it would be an hour before glasses would be done and to my surprise I was texted 16 minutes later that my glasses were done and ready to pick up! Amazing experience.... Thank you Eyemart Express!!!!

Ma
Review №37

I cannot complain about the eye doctor or his staff. Always efficient and friendly. I will not complain about the ladies on the floor at eyemart express either. They were very short staffed and that is not their fault. They were trying to appease everyone (and it was packed with customers) the best they could. My biggest complaint was the back room where my glasses are being made. I was told right away that it would be a couple hours before my glasses were ready as they too were short staffed. I told them that was fine as I had shopping to do. I live 60 miles from the city so I always try to make the most of my trips there. After 2 1/2 to 3 hrs I went back to check the progress on my glasses and was told it would be another 15 minutes. So I went and wandered through some other stores. I went back after 30 minutes only to be told there was an issue with my glasses and it would be another 30 minutes. So I then went and got my groceries. After way more than 30 minutes I returned. I was then told they had another problem and it would be another 30 minutes so I sat in the store and waited. After some time one of the ladies went and checked on the progress of my glasses. At this time it was 3:00. She came back and told me they were having issues still and they wouldn’t be ready till 5:00. That is approximately 6 hours after the order was put in. I told her I could not wait that long as my husband and I had plans for the evening so now they are being shipped to me. It is past 5:00 now and I have not received a text saying they are done. So I assume they never even finished them. Needless to say I am disappointed as I wasted time going and checking on the status of my glasses and trying to stay in a close proximity so I could pick them up and then go to a different area of the city to finish my errands. Needless to say those did not get done. So with this all being said I was not upset with the young ladies out front, but the back room staff needs a little more efficiency and if they make that many errors on one pair of glasses and after 6 hrs and the glasses are not complete something needs to be done back there.

Le
Review №38

The gal that helped my son with his glasses was very courteous and she was welcoming everyone who stepped into the business upon arrival. The two pair of glasses were done and ready the same day within a couple of hours. All I needed was a prescription and they had them ready, fast service!!! Thank you!

Ja
Review №39

Great service, prices, and choices.

Ap
Review №40

Awesome experience. My sons eye exam was at 5pm. And then he picked out two pair of glasses and we had them in hand ready to go by 6:30! Super friendly people and very helpful with picking out frames. Definitely coming here from now on.

Kr
Review №41

My experience overall was great! Picked up glasses on Friday, went back on Saturday due to finding a are Crack. Frames were replaced immediately. If I had any complaint, it would be they should have more people on the floor. Two to work the desk, two to fit and order glasses would be nice.

To
Review №42

Jessica was very helpful in helping me choose just the right glasses for me. Very patient and honest about my choices. They were very busy/steady that day; however they all worked very well together and ensured I was taken care of. Karen helped check me out and also ensured that when I was picking up my glasses, which took less than an hour, that they fit well and I could see appropriately. I highly recommend Eyemart Express!

Ro
Review №43

Staff was friendly, courteous, and quick to help. I found very cute, stylish, kids for my daughter, reasonably priced and received both frames with lenses in about 30 mins! Samantha was very friendly and my daughter enjoyed her tips and advice for maintaining glasses.

Da
Review №44

Very knowledgeable and friendly staff, not pushy let u make your own decisions. Fast service received my new glasses in less than an hour very satisfying experience would recommend to anyone looking for new glasses

Sh
Review №45

They followed CDC guidelines and were very polite and helpful!

Da
Review №46

I have always had good service at this location however, this last visit was different. I had EXCELLENT service because of Evan! He has excellent customer service skills and knew answers to my questions. I had been in there a few days prior to this visit and was totally ignored and ended up leaving empty handed. I decided to try it again and there was Evan. I love my glasses and sunglasses! Thank you, Evan

Je
Review №47

My daughter needed new frames. With their selection, she found two pairs she loves! (And shes picky!) We were in and out, with her glasses being finished and ready in 13 minutes! Samantha, the gal who waited on us, was super nice and answered all of my questions. Id recommend them!

ki
Review №48

Customer service was amazing and knowledgable! We were in and out quickly! Will go back for my own pair.

Ky
Review №49

Efficient service and great selection. Maria was wonderful. I appreciate the updates and communication.

Am
Review №50

Great Dr And there is a young man named Evan that fitted me for my glasses. He was kind nice Christmas and I went back a couple times just to have him tweak my fitting and he was so gracious and so knowledgeable.

Ro
Review №51

Eyemart Express in Sioux City, IA took care of all my needs as a new customer. I walked out with 2 pair of stylish, quality glasses in less than an hour. I was pleased that they accepted my insurance and very satisfied with the cost.

Ch
Review №52

My first time there and I was very impressed. My glasses were done in no time.

Li
Review №53

Maria was super helpful and patient during a very busy day in the store. I never felt rushed to make a decision and she explained all my options in an easy to understand way. And my glasses were ready in an hour! Will definitely be back!

Te
Review №54

Was helpful and educational on the different types of glasses and how they all work.

Mi
Review №55

Excellent experience and I saved a lot of money by taking advantage of their sale.

Ch
Review №56

Everyone was very helpful and explained everything in detail, from picking out the frames to what the final cost was going to be, pretty much right down to the $ amount. Thanks eyemart.

Ju
Review №57

Sales associate who assisted me was amazing. Professional, knowledgeable, just a pleasure to work with. Ive been in the sales customer service for years as a licensed insurance agent. Im very critical of service from others, just the way I am! My associate was outstanding. I was very impressed!

Ch
Review №58

The eye doctor is awesome!! He found things that after 16 years other eye doctors over looked with my sons eyes. The doctor was kind and patient which is rare. The receptionist were awesome!! The girl who did the fitting was super awesome. We thought our insurance wouldn’t cover his lenses however, she went above and beyond by making phone calls and getting to the root of the problem. I love Eyemart Express and will defiantly recommend them to everyone!!!!!

Je
Review №59

Wonderful service and great product and prices

Ru
Review №60

They had a discount for a second pair the day I came in so that was a great start. They were busy but attended me very well and explained my options very well. Their selection is pretty big too. Would recommend this business to anyone that needs glasses.

Ke
Review №61

Excellent service, very professional. Took only 23 minutes to have eyeglasses ready! Appreciate all aspects.

Ka
Review №62

Very pleased with the service. Employees were courteous and helpful.

Tr
Review №63

Jess helped me with getting my glasses. I went in for the 2 for $76.92. She was very nice and complimented me on my choice of frames. My glasses were ready in about 20 minutes!! Very pleased and I will be back.

Br
Review №64

Went into the store today, was quickly and hurried welcomed by an older lady, told her i wanted ‘Gucci’ glasses that i was interested in. She didn’t react at all but look at her co workers who were busy at the time. Asked me if I was the same costumer who looked at them before and never purchased them . Said “yeah, was waiting on money and new shipment.” She unlocked the drawer and then let me pick out a few pair. She shut the drawer and locked in on me as she said her shift was ‘over’. She left and I had another sales girl help me out. Finally, Maria helped me picked the pair that suited me the best and helped me until the end... bad customer service from the beginning until Maria came along.

To
Review №65

Very nice accommodating staff. Got two pair of glasses for my 6year old. So friendly and while we were waiting staff was cheerful and helpful to everyone in the store. Great experience all around.

im
Review №66

This place was amazing! Not only did I get a much needed pair of glasses but I got a back up for less than Walmart price of one frame I brought to THEM. The people who work here are super nice and helpful. The only thing I’ll say is it was a little pricy but for the quality I got and the service I still was wowed. If you need glasses or anything for eyewear go here.

Pa
Review №67

Shelly was very professional and friendly! My glasses turned out perfectly!

Ka
Review №68

I have been to Eyemart Express three different times. Every time I go, they are very helpful to work within my budget or what my insurance will cover. They have a ton of styles and a huge selection, as well as several different tints. I ended up getting two pairs the first time, both prescription glasses. The second time I got one pair regular and one pair tinted to be prescription sunglasses. These were such a huge help in the summer. The third time I got one pair each again. They are very knowledgeable about glasses, tints, frames and styles. They always are very helpful when choosing your frames, and then the glasses are ready in an hour, and theyre there to help you again adjust and re-adjust until the glasses fit just right. Plus, all frames get a one-year warranty, which was really great when my kids broke one of my frames. I love shopping at Eyemart Express for glasses; I wont go anywhere else!

Gi
Review №69

I like going to eyemart Express people are really easy to get along with really helpful and friendly their prices are good their glasses are very nice many choices I got two pair.

Do
Review №70

I recently bought 3 pairs of glasses from eye mart. Worked with 3 different folks all of which were professional and talented in helping me elect the right ones for me! Thank you eyemart!

Be
Review №71

Courteous and very helpful. Great selection to choose from. No pressure.

Me
Review №72

They have a great selection of frames and I had my no line bifocles in less than an hour. The customer service was great.

Ka
Review №73

I was very satisfied with my experience at Eyemart Express in Sioux City.Shelly was very helpful and did a great job of correctly measuring the placement of my progressive lens. They work great for me. I felt the glasses were a great value and they were eager to make sure I received good service!

Mo
Review №74

I was able to get an eye exam and pick up my 2pairs of glasses in 2.5 hours

Sh
Review №75

Very good customer service and only 25 minutes to get new prescription glasses.

As
Review №76

I really enjoyed my visit here. They were able to get me in quickly, and the dr remembered me even though he hadnt seen me in 7 years at a different location. Very professional and quick service. I got my glasses in less than a half hour.

Er
Review №77

We had a wonderful experience at Eyemart Express. I was there with a sick kiddo, and they were so patient and attentive. My glasses were done in under 25 minutes and they are exactly right!

Br
Review №78

I like my glasses, they are good quality. But when I picked up my new glasses, the frame by the lower bottom was cracked. At first the lady said it was just something on it, but then admitted it was broken. The glasses were sent back and I had to wait 10 days for them. When I picked them up, I did not notice the frame was a darker shade than my original one. I think it is very poor customer service not to tell me this.

An
Review №79

Great job. Quick to receive both sets of glasses.

Bi
Review №80

Had 2 pairs for 40 bucks with 19.99 frames .. went in to get a couple pairs and they had like 5 pairs for that price.. the ones they had were huge plastic old man glasses.. found a pair I liked decided just get one pair..the frames were 50 bucks which were 30 more than the 2 pair complete for 40..she starts ringing every thing up and said 200 dollars.. I walked out..RIP off just want people to come in store..

Ma
Review №81

Awesome service, awesome eyewear, awesome prices, just an AWESOME shopping experience!!! Thanks Eyemart! Oh and did I mention you get your glasses within an hour OR less?! AWESOME!

Th
Review №82

Fast with getting the glasses and well manner employee I love my experience there and I wouldnt go anywhere else off the chain

Jo
Review №83

Visiting Eyemart Express was really an eye opener as I found glasses in an unbelievable variety. I got my vision checked and decided to pick up a few pairs in different styles from this awesome store. I must say, I was mighty impressed with the collection and the services of the staff.

Je
Review №84

Excellent service, wonderful people. Dr. did great work. Very knowledgeable, and helpful.

Ch
Review №85

It was very nice. The employees were very polite, respectful, helpful, and courteous. And the waiting was not long at all. I would refer all my family and friends.

No
Review №86

My first experience with Eyemart. I was impressed from the optometrist to walking out with my glasses. Literally saved my week because I cant work without my glasses.

Th
Review №87

Incredibly helpful and friendly! They were able to accommodate my eyewear emergency on Christmas Eve. Great service!

Ca
Review №88

Very fast and amazing customer service got my glasses same day less then an hour and the rep helped me pick out my glasses love them .

Li
Review №89

Amazing staff. Great variety of frames. And SO fast!

Da
Review №90

Awesome customer service, my glasses came out just fine no problem fast service glasses where ready within an hour.

Ca
Review №91

Always great to deal with amazing deals on glasses and amazing people thank you

De
Review №92

Price and service rated A1.

Ch
Review №93

Staff were very helpful & friendly.I live about an hour away and need to have my new glasses adjusted tighter as they are sliding down my nose a bit.

He
Review №94

The ladies at eyemart express were extremely helpful. They helped me pick out some great glasses and were very helpful.

Ki
Review №95

Staff was helpful and service was quick. I got my glasses within an hour!

Do
Review №96

My husband and I have been here 2 times each, we have never been satisfied with the lenses. When my husband took his back in the girl out front argued with him that the lenses were ground correctly before any one had checked them. I recently took mine back as soon as possible and explained what was wrong with my lenses but when I came back and hour later to pick-up glasses with new lenses, I really dont think they ground new ones like they said they did. Oddly my tinted lenses in my sun glasses were the same prescription and they were fine. When a person looks out the middle, side or top of a lens the view should not get fuzzy! I can see out of my old glasses better.

Da
Review №97

A lady there, Christina was very nonchalant when attending me. When I tried on the glasses I chose she made a cross gesture while asking me with great emphasis, Are you sure you want THOSE?as if she was suggesting they were ugly. I felt quite offended. But the other staff and the quality of my glasses are great.

Ch
Review №98

Very nice and informative. Fast and helpful with insurance!

Mi
Review №99

Ridiculous. Waiting for hours. Understaffed to the point of zero service. They are open until 7pm, but you better arrive before noon if you want to see someone. I finally left. My prescription would change before I got to see someone.

Bi
Review №100

They had the frames I wanted at a reasonable price. The employees spent the right amount of time with me fitting the frames and getting everything right. I’ll go back again.

Information
12 Photos
100 Comments
4.7 Rating
  • Address:5001 Sergeant Rd # 45, Sioux City, IA 51106, United States
  • Site:http://eyemartexpress.com/get-glasses/Sioux-City/51106
  • Phone:+1 712-276-0104
Categories
  • Contact lenses supplier
  • Eye care center
  • Optician
  • Sunglasses store
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–5PM
  • Wednesday:Closed
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Amenities
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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