UPDATE:There has been a change in management!I was contacted by Nick (new sales manager) and he explained to me, that’s not the way Moda Stone does business. Best I can describe; he took the bull by the horns and had someone here PDQ. They couldn’t believe the end result of my experience. I was able to get an entire new counter top and it is beautiful!!! They no longer had my particular stone, however I could not be happier with one I selected. I would highly recommend Moda Stone. The ARE all about customer service and satisfaction!!!We did a kitchen remodel two years ago. Moda Stone installed our new granite countertop. I love love it, however during installation it cracked ( by the sink cut out). Management came and looked at it. He and the installer decided they could “glue” the crack. I was not happy with this decision. They said the glue wld blend right in. Therefore convincing me it would be fine. After two years the glue has become a little discolored and the patch job is becoming more obvious.I am so unhappy every time I go to my kitchen sink. I feel they should have at least offered some compensation for a defective counter, however they did not. When you spend thousands of dollars, it should be perfect! Also, there was mention of a free cutting board, I never received it.I rarely write reviews, but I just was in my kitchen.....
Our kitchen remodel was a train wreck! Our project was chaos from the moment Moda Stone entered our home. I would NEVER recommend this company to any home owner. From broken countertops, under staffed for installation, the mess after they left which was multiple times, to Kelly trying to offer a discount, which he never actually did, still waiting for your offer Kelly