Love Zara, but this place is dump. I thought it was a bargain Zara outlet, but no, it’s a traditional store with absolutelyno upkeep at all. I’ll stick with Michigan Ave location. Corporate should be doing some training with staff.

Love This Zara Location at Old Orchard Mall!... they had really good deals going on right now, prices marked down and Special Prices! Tags price, the outside of the store it’s so beautiful with the Christmas tree and Christmas light that I took advantage and I took couple of pictures with the outfit I just got it :), UPDATE : 01/05/2021 The Good News : NOW is ALL Store on SALE!!!!..the Bad News is the Manager Melisa is really Rude, She will not do any price adjustment or exceptions, So have that in mind when you decide to purchase something from this location . 🥴

The lines are always long. The staff seems more interested in restocking clothes then checking out the customers that are ready to make a purchase. I try to avoid this location when possible.

You can find good things there sometimes.

Love these style. More love with kid style

The customer service is horrific! Seems to be run by a bunch of UNINTELLIGENT SLOBS! Dirty, messy, slow and not helpful in the slightest! I have no problem paying a substantial amount of money for beautiful clothes but if the customer service is anything like what was experienced here, I wouldnt give them a penny! This place is absolutely disgusting! Be prepared to spend a whole lot longer than you ever expected to if you decide to shop here. OLD ORCHARD ZARA IS THE WORST!!!!!

If you want a headache shop here on the weekends. The lines are always long and the store is a mess. I’ve come here to return items twice and both times I’ve waited in lines 20+ people long or had store associates act annoyed while putting clothes away as if I was in their way while shopping. Of course people are going to shop while in the store! I wish Zara’s online experience was better because the in store experience here is not up to par

In store experience- terrible, with clothes all over the place on the floor, dirty, dusty, and ripped, and then they dare to sell that to the customers 😒 Online experience- nothing better; have been putting items to the cart; gone back to the cart, and suddenly, less than a minute, everything is not available or just removed from the cart. Please fix, update and manage you website better. 👎

I absolutely love Zara but this location functions with zero efficiency and little respect for it’s consumers. I am a regular at this store but every visit has been time consuming and unpleasant, although it is simply the closest Zara location to me. Management needs to step up and revamp their checkout process.

Great store. I wanted to make a purchase but the line was way to long. To bad.

So I’m going every week to this place .. so yesterday and today i was there by mistake i take my mask .. and the manager was very garbage on her way to talk .. nobody talk to them ?? What’s that we are a Customers we pay money.. we not take for free .. so please next time when they wanna talk .. tell us with a smile not the bad face and bad way ..

Long lines, poor quality fashionable items, rolling the dice poor customer service

This store is so terrible. The clothes are everywhere. You can’t even find anything, the clothing is all thrown on the floor and it’s just not organized.

Worst experience every time I go there. There is always huge lines for no reason other than extremely slow checkers. Very rude and never helpful. Usually has one register open and that’s it. They need to change something here. I sat in line for 35 min today and didn’t move. One checker and other workers just walked around. I left all my stuff.

Zara doesn’t follow CDC guidelines that vaccinated people no longer have to wear masks. They approached me in the store and demanded me to wear a mask in not nicely manner. I said that I’m vaccinated but the response was “it doesn’t matter” with not very nice attitude. Never shopping there again ever.

Horrible, horrible customer service! Very sloppy and unorganized! There is no organization and nobody to help! The girl with pink hair at the counter was very rude! She should be fired! Who is in charge of that store?? They should be ashamed!

The place was a mess. There weren’t any clothes. Terrible customer service. I went in last week, and waited in a line for 30 mins outside. Once I got inside I needed to return something and we were told the registers weren’t working and could only accept cash…well why didn’t the door person outside communicate that with everyone in line?!? This place is a joke. And it’s employees are a joke as well.

Mens register did not open after finishing up counting the register. Huge line in the womens section. They were focused on getting clothes on the floor and keeping them folded. Workers are clueless when asked a question and make up so many excuses when they dont know what to say or too focused folding the clothes. Girl with pink hair doing register literally dumped the clothes in the bag after she folded them nicely. Like whats the point? Were all tired but dont work if you want to have an attitude. Most employees were stylish which is the only positive but dang, please do not come in to work if yall have a bad day or hate customers.

I think Zara has really nice and cute clothing but honestly the customer service here is terrible. I would be embarrassed to be affiliated with this location.

This store is horrible. Managers are rude. Cashiers are rude especially one with grey blonde hair. It seems like everyone hates their job here and it seems like I’m not the only one with this negative experience

Place doesn’t open on time, cashiers are rude more often than they should be, and the line always takes forever.

Always love Zara! The clothes and quality of their products are amazing!

Nice selection of clothing for the entire family. Heads up fitting rooms are closed

Long line only one cashier waited almost an hour to get check out

Love the store and Zara products. But the return policy is unrealistic bad, especially now when all the stores give costumers more room for returns and exchanges.After ordering online the e-receipt said 1january, and I got the order delivered to my home just one week later. When returning some items they werent willing to return, exchange or even to give me instore credit, only because I was 30days past due date for return (in reality 3weeks only)When talked to manager theyre repeat this policy automatically, without any flexibility at all. They are not interested to keep their costumers happy at all.Got very disappointed, and after this the manager and the cashier just look at you as a black sheep.COSTUMER SERVICES ZERO STAR!

The store that I hate I love. I love the styles and price but I actually hate shopping here. Lines and wait are always long and super slow, they are understaffed and the customer is served poorly. But, it’s the only one close and I keep coming back. I know...

Not only was there terrible customer service, but the whole time, everyone was giving dirty looks and talking to me in a condescending voice. After requesting for the manager, they were not anymore helpful and basically disregarded my request to return and I never felt more disrespected in my life. I also saw a roach on the floor, and in addition, employees have recently gotten covid, which shows you how much they value safety. I’m never coming back to this musty, crusty store ever again.

Opened late, rude employees, store is constantly a mess, and didn’t have the stock their website said they had.

Hey Zara @ Old Orchard.. You should really consider opening a return counter. Knowing that the Skokie community is keen in returning their purchases, all of your other clients are just standing in line with frustration.. Good job..

Why cashiers are always so slow at this location?

Messy. Pretty awful management. 15+ people in line with one worker at the register while other workers are unenthusiastic to help.

Clothing is great anx all a little expensive but i guess thats fine... but i had to drive so long to come here to return something and it clearly said it was open but it was closed

This is my favorite Zara store. The cashier Amanda is the best cashier in Zaras history 👍🏼

Wanted to buy a gift card, after staying on the line for 30 min, he said he doesnt have gift card and i need to go to another cashier, i asked another cashier if i can only buy a gift card and she told me i need to stay on the long line even when i explained the situation, unacceptable customer service, very disappointing!

Worst experience, lines 1 hour long. Very mean workers, never back again.

Big, organized - love their childrens department!

Dirty and unorganized floor. No one is on the floor helping customer, the associates are just talking amongst themselves. And the lines are so long because the cashiers take forever.

The worst service every- too slow always.

Very rude and unhelpful personal

Worst location everrrrrrr

Worst store! I was standing for 30 mins waiting to pay, There’s so many employees walking around but no one jumped to the counter to help.

The store is orderly for the most part, there were too many people inside shopping, I guess they are not keeping up with max capacity for covid19

One of my favorite stores

Decent looks, less decent quality.

Zara is good but sometimes there is only trash for sell.

Always a mess! And never anyone around to help, and when you do find someone to help, they just brush you off to the side.

I showed up to the store to return something at 6:45, and was turned away at the door because they close at 7. The employee that turned me away because they were already closed, but there were customers still inside shopping.

Very clean and organized great friendly staff!!!

Arrived at 7:30 pm.30 minutes later had a male employee rudely say they were already closed. I checked the time and it was 8:08pm. Female employee aggressively asked if I was purchasing anything. Than asked if I was paying with cash or card. I replied not anymore.I checked online they’re not supposed to close til 9. If they were closed, a reminder when I walked in would have been nice. They were rude and ruined me returning to that location.

Extremely dark, maybe invest in lighting and more staff to ring people, it’s ridiculous and then you charge and arm and leg for a tshirt.

I waited in line for about 50 minutes, by the end the cashier didn’t even answer on my “hi “! Very rude and unprofessional! I will try to avoid this location!

Walked in yesterday to return 4 jackets I bought in February. Gifted them out in March for a birthday, and unfortunately they were too small. Needed new sizes which I bought online already, and needed to simply return. Was happy with store credit if that was the best they can do. WELL, TURNS OUT THEY CANT DO ANYTHING! 30 day return policy, no ifs ands or buts. Lady at register lied to me. Told me her system was blocked because this was an online order, and to reach out to customer support online. Customer support told me there is nothing they can do because it is outside of the 30 day window. When I asked for email and phone number to escalate this they gave me three non-working emails which all bounced...Ive wasted so much time trying to return this gear, and feel truly not valued as a customer who has bought from Zara for years. This isnt worth the hassle. I will buy from Nordstrom and other stores that have much more flexible policies that actually have the customers best interest in-mind, and the not the stores.

It was the worst Zara I have ever been to. Clothes all over the floor. Mounds of clothes at the tables and Registers. I took pictures because no one in their right mind could ever imagine conditions like this. I asked for help to look for a pair of jeans and 2 different employees told me they didnt have a machine/ tool to help me. I then asked for a manager who pointed across the room to a table. No one ever did help me. The entire store (both floors) were a 🔥mess. I will never go to Zara Orchard mall location again. I drove an hour after calling on the phone and no one ever answered. They are sold out online. Worst experience ever. I left the store without purchasing anything. I would not recommend this for anyone else.

I came in to exchange 3 pairs of pants purchased online. I was told that Zara online is a different company and they cant exchange. I was practically forced to return the pants bought half price and buy them full price, in the correct size. And i drove 2 hrs as there is not a Zara store in my state. The staff and manager were not helpful at all! I will never shop at Zara again. Ever!

Good

Always understaffed.

Came to return a lot of close that I ordered online and it says that Zara is temporary closed, but it doesn’t say on the google map!

Was turned back when I tried to get in at 6pm Friday Nov 21st. I was told that they changed the hours but googled showed closing 7pm. Very irritated with the manager for not understanding that I drove 30 miles and walked in the cold weather. Not happy at all

Excellent. The kids section was a real surprise and inspiration

Store was clean and well organized. Staff was polite and hard working. Its part of one of the better malls in the area. If like you Zara, this location will please you.

Online it says it closes at 9pm. I arrived at 7:57pm just to greeted by a male employee motioning its over. The doors were still open and he said they were closing at 8pm because there werent many customers in the mall. He quoted they were mall hours. .... How about you update your hours online if thats the case. Zara, thanks for turning away a paying customer.

This location does not have as good of a selection as the ones in the city. There are always looong lines to check out, the fitting room upstairs is always closed, when you try to pick up an online order you get bounced around, and employees are mostly unfriendly and focus more so on socializing rather than helping customers. Lets just say I definitely dont shop here for the customer service experience!

My favorite Zara in the Chicagoland area. They always have more styles available than the downtown one.

Nice clothes and great deals.

I can say this store has the worst customer service around Chicago. Been to the store couple of times, first time was ok, very slow at the counter not so friendly. Second time two Asian employees throwing bad attitudes and staring at me laughing at each other, felt uncomfortable and immediately stepped out without doing business with them. I never ask for any help or questions, still felt uncomfortable. Downtown stores are much better.

Awful. Employees answer using rude manners, none of them make eye contact. After all, I decided to buy a pair of pants and a shirt. The employee called to the next of the line using words as man, bud. After buying and noticed he did not fold the clothes I bought I asked him for doing so. The response is that he didnt know how to do it. Amazing, this is first time I go to Zara store and the employee doesnt know how to fold a simple shirt. The manager was there at that time. This was more surprising. She did respond in a very rude manner: you tried it right? SO! We dont have to fold your clothes no Sir, no sorry, just man, bro . I am so sorry to see this great company as Zara being managed at one store as this. This type of misconduct should be reviewed more careful and more often. People like this are degrading the name of Zara

The staff there should be trained, trained and trained to loose their attitude. I worked in retail (Marshal Field’s) and know what customer service is. They close, lock the doors ten minutes before closing time. Rush you at the register, rely on the computer and can’t function if you give them change coins so that you get a paper bill back.

Almost every week, I am at this branch coz I live nearby. I came in today none of the employees would even greet you... This branch does not know what a good customer service is. If u ask if they have a diff color for a certain shirt, answer would always say “ i dont know” Rather travel all d way at Oakbrook sales team is very accommodating and helpful. Cashier today is the worst. I was checking out, told her to smile n she just walked out on me. Never again would I go back in this branch

Store is fine, staff makes it a 1 Star. Managers. Refused to return a pair of pants. I spend thousands f dollars here regularly I love the clothes. they want to ruin business because I don’t have receipt this one time. When she’s same manager rang me up last week. Make an exception for good customers, have business sense. It’s 2018 what stores still need receipts. just look up my card. Another strike for Zara

Amazing store. If you dont want to be dressed like any other person, go to Zara. Prices are more affordable than you think. Great selection.

The store has a variety of clothes but the customer service sucks. I’m a regular there and I spend a good amount of money there. I went there to return a pair of jeans that I’ve bought two days ago and I took the tag off but I still have the receipt so I went to the store and the African American manager was like oh I’m going to deny this return because there’s signs of wear!! Like are you kidding me I just bought these jeans two days ago I didn’t even have the time to wear them. If there were 0 starts I would give them a 0.

Terrible customer service. Zara does need to update their in store return and exchange policies. They are not accommodating when you don’t have a gift receipt!

Great store!

Very bad customer service, if you close your fitting room you should have more people working at the register... 👎

I am returning stuff today and a one of the staff at the check out counter was so rude since, first time experiencing this rudeness at Zara Ive been to Zara in downtown Chicago and they are not like this .The staff in this location are not polite!!

I came to Zara on Monday to return 4 products that did not fit my child. The man who dealt with the return, returned only 3 things assuring me that they were originally 3, not 4. I do not understand how it was possible to hire someone who does not know how to count to 4 and wants to deceive the client looking directly into his eyes (I called the manager, told her the situation and she took care of my return.) The woman noticed that the shirt that the seller had set aside was not scanned as a refund The manager told the seller that well talk later, and before me no one even apologized.

The staff of this store is unfriendly and helpful. I bought a t-shirt on sale and did not have the stamp, when I went to return it because Im small, they did not accept it, I think it was good for to sell it but to accept the return it was they are pretexts for not returning the money or exchange. I will never return to this store the manager is unfriendly

Store always has great sales.

Great clothing and styles

Waiting like is approximately 45 min and only one cashier open for two floor store. Great customer service! ( of course it’s sarcasm).

Unbelievable this place. This group of individuals should worry about Instagram posts and how many followers they have. Two days in a row, Wednesday and Thursday they let me into the store at 8:15pm to tell me that it closed at 8pm and send me away from the register. My job does not allow me to make it in earlier. Their website says that they close at 9pm. When confronted, kid manager, dark hair male stated that the hours are different on Monday and Thursday. I told him that the same happened on Wednesday, he just hung up on me. When I called again, another female hung up on me, because she felt that I was too loud without addressing me at all.C’mon guys, life can’t be that bad! We all work for our money.

Omg I want everything in this store

Ive been shopping at this particular Zara for years now and not once have I had any problems there. Clothing is always great, the employees there, for the most part, are totally willing to help me out if I need anything. I dont know why so many people complain but its definitely not the stores doing.

Scam company ❌❌❌ Don’t buy anything from them without internal tag be aware they scam customers when they scan their price tag only but when you try to refund or exchange they scan the internal tag. So they remove it to don’t allow you to refund or exchange.

The mens side has some great items. My boyfriend loved everything Ive gotten for him from Zara.

Horrible customer service

Closes at 8 not 9.. not the greatest customer service, but clean n tidy

This store has the WORST customer service. A manager made an exception for a white woman even though she didn’t have a receipt. It all happened in front of me and I told the manager how unfair was for him to do that as no one made the same exception when I had the EXACT same case!! UNBIASED and UNFAIR treatment. I can’t believe I experienced it first hand!!

The customer service are terrible.

I love this place! Would if been 5 stars, but they need a better checkout process.

Messy, disorganized and doubtful quality.

I called several Zara Stores including State Street and Michigan to inquire if an item was in stock and they checked w/No problem. However Old Orchard Zara has THY WORST Customer. I had to call twice and both times I was on hold for 6 minutes. After waiting I was told they do not look up sales items. Im only giving 2 stars because after asking to speak the Manager Liz happly looked up the item and she put the item on hold. Thank you Liz

The worse at customer service! The lady at the register was rude, very slow,. She was chewing a gum and talking to other employee complaining about her manager. She was not paying attention what she was scanning, good that I noticed that she was about to scan not my items. I tried to be patient but when she turned and walked away saying something to me in front of my kids, I decided to leave a complaint.Date of purchase: 04/08/2018Time: 19.46

I love Zara and their products, but the store manager has the worst ever customer service relations! Stay away from this branch!!! The drive to Michigan avenue is worth just for the amazing service!!

Not even worth giving any star !! Sundays are always busy, so the manager need to consider keeping more registers open, so no need to wait 20 min in line !!especially if the customer in front t of you is buying cloth worth more than 1500$ on sale, just imagine how many bags she got !!:-(((

My visit today took place as they were having their end-of-season sale. I grab some pants (noticing there was a sign stating All $39 on another counter) and proceed to the register. My item rings up at regular price. So I mention this to the cashier and he calls over his supervisor. Before I even say anything, she states, No, I saw you grab those from over there, *points* not from the counter with the sign- as if I were trying to lie and scheme around the pricing. I was really offended. I then tell her that the real issue is the misleading sign. I checkout (which I shouldnt have; I shouldve left). And I finally ask her, What did you mean by [your statement]? Seeing that I was visibly upset, she retracts her words. She was extremely rude and dishonest. I will never frequent this location again.

Took back shoes for my kids 8 months and 21 months that had never been worn with tags on them... policy of not being able to return an item after the season is over is ridiculous. They were 3 months old! Have been ill and busy with life so didnt have a chance to go in exactly 30 days but how does a store not even take the items back . I told them to donate to children in need since it was a waste of money as my kids can never wear them and they said No ! What is the resolution ? NONE ? Where is the customer service for paying the premium price on items made elsewhere... Unbelievable!

I like the Kids clothing alot! Super Cute stuff!

Went to this store on Fri Dec 8th to return/exchange a coat I had purchased the month before. The coat had never been worn and still had the tags on it. However, could not find my receipt.The person at the counter told me there is nothing they can do for me without a receipt. I even spoke with the manager who said this was due to a return policy that was put in place in May. I completely understand why I wouldn’t be able to get a return on my money without a receipt, but to not be able to offer any type of in-store exchange is pretty rediculous! I shop at Zara quite often I promise will no longer be returning! Hope this new return policy is worth losing customers over!

Good stuff, bad service . They should hire more staff for at least weekends. They shut the register in front of you and will ask you to go men’s or ladies register.